Edit: I'd like to…read moremake it very clear LaTanya has never visited my home. She appears to be confusing me with another client. My dog is a miniature dachshund and has never attacked anyone and we just moved to this area last year as I mentioned to her when I spoke to her in April. I also don't have children. Her response to my review is invalid. Top Notch Cleaning was recommended to me on NextDoor and based on Yelp reviews I was excited to use the company. Unfortunately, this didn't happen. I scheduled a consultation through the site that didn't happen and that was understandable as website calendar issues happen and the owner was out of town for a funeral. This was in April and LaTanya gave me prices based on my sq footage that I thought were very reasonable. She informed me a week or so later after I reached out that she had an injury so she would not be available until sometime after May and that was fine with me as she would reach out. We exchanged pleasantries and I let her know healing was the only thing to worry about and I looked forward to working with her when she was better. I reached out in June again and she said she was working but I forgot to ask about her schedule as I was transitioning to a new job. Today I reached out to ask about her September schedule and she told me she didn't feel comfortable coming to my home and to please find someone else and we are now in August. I don't know what has changed and what is going on. I am a little frustrated because it was not communicated to me prior that she was uncomfortable. If it is because I live in Middle River, that is understandable, but when we spoke on the phone, that wasn't brought up to be an issue. If it is because I have a small dog, that is understandable as well, but it can be arranged for him not to be home and that was never brought up either. We both work from home, so him being crated if that's what is needed or him not being home can be arranged. I did ask if I made her uncomfortable or what happened so that I can understand because for me, this is coming out of nowhere since conversations have been pleasant with no issues. I think if you are able to work with LaTanya, you should as she is very reasonable in her prices and seems like a joy to work with. Her work also seems stellar, so I'm disappointed to be missing out in supporting her business.

I was in need of a move in cleaning for a new home. Based on Yelp reviews I was really excited to…read moreuse this company, sadly that never occurred. Initially the communication and correspondence was good. Then it came time to schedule and I found myself sending multiple inquiries regarding scheduling. Finally I received a response stating they were away at a funeral and would follow up at the end of the week. The end of the week came and I again found myself sending multiple inquiries. I then received a response stating they would contact me the following day. That did not happen and I sent an email stating thank you for the service anyway and the following day I received a call. We confirmed the date and narrowed down a time and I left the conversation feeling confident that my home would be in good hands. Unfortunately, around 730 PM the night prior to the scheduled cleaning I received a call regarding getting injured and possibly not being able to do the cleaning. I was then informed they would follow up with me the next day. That was last week Wed 4/14 with the move in scheduled for the following day and to date I have not heard back. While I understand things come up communication is key. Being professional is also important. Something as simple as following up as stated or even to check to see if I was able to find someone else would have gone a long way. My experience with Latonya and her communication was disappointing to say the least.

I wanted to provide an updated review based on our recent experiences…read more We've worked with Pilar, who handles all of the communication, while different members of her team come to do the cleaning. One challenge is that it isn't always the same cleaners, and the quality has been inconsistent. Some visits have been great, while others have fallen short, which has been frustrating. The biggest issue, however, has been scheduling. I want to extend grace because cleaning homes is physically demanding work, and I understand that delays can happen. That said, the arrival times have consistently been several hours later than the scheduled window. If you decide to use Pilar's service, I'd recommend planning for the cleaners to arrive three or more hours after the time you're given. While we've had some positive experiences, the inconsistency in both the cleaning quality and scheduling has made it difficult to rely on the service.

:We were fortunate to come across this company. We had worked with many others before, but this one…read morestood out for being quick with their quotes, punctual, and delivering top-quality work. We've been working with them for a long time now, and the owner is always attentive and incredibly helpful. Highly recommended! PEPE

It was my first time using a cleaning service but I had a lot on my plate and I just needed to get…read morea few things off the list. I found this service through Thumbtack, they were one of the most popular businesses in this requested service. It was really easy to communicate and book. They reached out by text and through the app and were available to answer any questions I had. I chose their available time frame and unfortunately they showed up later than anticipated. However, when the two maids showed up and started working immediately and didn't rest. At this rate I felt I was the one being lazy so I started cleaning right alongside them in another room. They were friendly although I wish they took more care with some of the items. Like in my kitchen, instead of moving things over in an orderly manner, she just kind of tossed everything in an area to clean. So some things spilled out due to this. But aside from that, the place was left sparkling and spotless. They do have a maintenance price when you want them to come back to maintain the home. I fully intend to use them again.

The interactions with my project manager is always very pleasant. The cleaners were very friendly…read moreand did a good job. The first time I hired 2 cleaner for 2 hours and they did such a great job I am using this company weekly.

Patricia's did a wonderful job with a deep clean. We were not good at keeping up with floors,…read moredusting. She has reasonable prices and very hard workers. I highly recommend them to get your home back to sparkling clean:)

Patricia was very responsive when I initially requested a quote. The crew that came to my house…read morewere very nice. They were very efficient and did a great job. Highly recommend them.

Just had my initial cleaning done and they left the house IMMACULATE for amazing price. Definitely…read moreusing their services for the foreseeable future!

I highly recommend. Cleaning was great. They were very upfront about the price and the price was…read morereasonable. Their communication was great and they were prompt and professional.

Very responsive and a great price for a deep clean. I'll definitely see Karelyn next month!read more

We had a great experience with Fissi Shine! They were able to accommodate our cleaning service…read morerequest in a short timeframe, offered a fair and reasonable price, and did an excellent job! Appreciated their dedication and willingness to work with us and understand what exactly we needed. Definitely recommend!

The team showed up at my place at the scheduled time. It was three people assigned to the job. They…read moredid an excellent job cleaning the tracks of the patio doors and windows, the blinds, screens, and windows... all of this was completed in about 45 minutes... I would use them again!

Amazing service! Quick to respond. Friendly staff. 100% recommend!!!!!…read more Forevercleaning did a great job on a deep clean of my place. They cleaned better than I could have expected or hopes. Thank you!!!

I had a last minute move out cleaning request that Forevercleaing was able to able full fill! Great…read morecustomer service with a friendly staff that does an efficient job!