Don't come here if you want over 10 hard inquiries on your credit after you told them you don't want the deal. Came here and was told my credit wasn't going to have a hard inquiry and i ended up getting 1 and it was fine , we negotiated numbers and there ended up being no deal. The next day I get emails from my credit letting me know that they have been running my credit without authorization. I called them and they tried selling me the car again after I said no and were running credit without permission. Don't come here horrible service. read more

Went to dealership in evening to purchase Jeep... the sales person that I get was great... then my sales person get someone else involved, who did not understand what I was requesting... that 2nd person involved went to the sales manager and LIED about what I was saying... Please this dealership has liers working for them... please be careful read more

5-stars: Derrick G. was an absolute rockstar to communicate with - he was adaptable, professional and treated me with respect throughout all of our interactions via phone and email. An absolute straight-shooter if you're looking to work with one. The service manager we interacted with was also very professional and I appreciated speaking with him about the truck I was looking to purchase. They were both fantastic, and are both invaluable assets to your company. 1-star: His sales manager, and the dealership for hiring and keeping him on staff. Unprofessional, uninformed, greedy and downright insulting. Absolutely horrible customer service, and the exact reason I walked away from the sale. Hands down the most repugnant sales interaction I have ever experienced, and probably the reason people are buying cars from Carvana vending machines. First/Last visit to the dealership: 11/8/19. read more

I have purchased an extended warranty "bumper to bumper" for my vehicle I found out an issue with my a/c and had a most terrible experience with the maintenance department Vehicle checked in at June 4th, and I had to rent a vehicle until that they will check what happen to the a/c. Meanwhile they have lost my vehicle. Only on June 19th, I was reached-out and told that the car is finally found. I was told to come on June 21st, 2019 to pick up my vehicle. The problem with the vehicle is: rear AC control module needs to be replaced and it's not covered under warranty I feel that this service location is not trusty, Don't go there read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

See all

When it does not benefit the dealership, their customer care is lacking. I leased my 2018 Challenger less than a year ago and it came with rear tints. Within the year, the rear windshield tint started to bubble (seen in photo). The amount of times I tried getting in contact with someone who can help me is unacceptable for any establishment that values customer care. 1. I emailed them and got no response (other than an auto-reply). 2. I called twice and was put on hold for over 15 mins. 3. The 3rd time I called, instead of being placed on hold for an uncertain amount of time, I asked to speak to a manger. I was transferred to Mike, who informed me that the car was initially transferred from another dealership who had the tints put on. He promised to get in touch with them and call me back Monday (I called Friday). He seemed honest & sincere. 4. I didn't get a call the following Monday so I decided to follow up Wed (or Thurs). I left a voicemail and got a call back on Friday from Mike. He claimed the cleaning crew had accidentally thrown away the post it on his desk that was there as a reminder to call me. The other dealership that the car originated from wasnt helpful in providing a solution. Being the case, Mike suggested I get a quote for new tints and said he'll try to get a reimbursement approved. I got the quote the same day, called and left him a voicemail. 5. Again, the weekend goes by and it's Wed. There's no call or attempt to reach out or provide a solution. read more

Van Nuys CDJR - Tints from dealership are bubbling. - Car Dealers Near Me - Van Nuys, California

See all

VIN 1C6SRFLT8KN688284 and stock # RM19008U Do not purchase this truck!!! Truck has 1428 miles and they are claiming it is new. Aftermarket tint, aftermarket oil catch can, aftermarket pedal commander. All items belong to me and dealership won't let me claim it. Here is my story... Very misleading after both parties sign on the contract. I got a lease on May 24, 2019, 13 days later I was notified that the bank denied my application. No written letter or anything kind of notice was given, besides a rude call from the sales person John. I called the bank myself to ask why did the dealership say my application was denied, the bank stated there is nothing in the system with my name on or the VIN. Looks like the dealership messed up and didn't submit on time or they wanted more money since they figured out we got a deal on the lease. I call the finance manager who now no longer works for the company, who would have thought!! So I waited to see if the dealership would correct their mistake. WRONG! The stealership (not a typo) repossessed the car on July 8, 2019 since there was never a finalized contract and first months payment not received. Again, should not be my fault. My items where in the car, and now it truck is for sale online as a new car with 1426 miles on it. Good luck with the sale! Ive been trying to get my items back but no response. I even tried to renegotiate on July 10, 2019 with a new contract, spent 2 hours, contract was put on hold ( had to get approval from higher up) and was told to come back tomorrow once they hear it was approved or not. Never got an update, I had to reach out and was told it was denied. Then I asked for my items back, they said well since the first month and tow fees applied, I cannot get them until they are paid. What total BS! So after the second attempt to get approved, I get a letter in the mail on why I was denied. So why did I get a letter the second time from The bank, but not the first time? Did the previous financial manager fucked up my application and left? When the call came the first time, I was told I wasn't the only one that had to come in. The world may never know! I may never know. I may never get my items back!!! But I want to say I got another lease approved from another dealership. Again, good luck with the sale! Also for more information, truck was repo with 1308 miles. According to the app, there is now 1428 miles read more

Van Nuys CDJR - Do not buy this truck! - Car Dealers Near Me - Van Nuys, California

The service team here is wonderful! Technician Jab got right to work on a repair I needed for my car and finished promptly to get my car back to me. Great team!! read more

TODAY WAS A GOOD DAY!!! I came into this dealership not knowing if I was gonna ride out in a new car or not. But I did know that I wanted a Jeep, that was for sure. My wife owns one and it is an awesome ride. So i figured i come here to check out the deals! We were first approached by Brian, who is a chill and awesome guy to talk to. He was so chill that I felt like I was talking to a good friend, which was good cause it felt like he wasnt pressuring us to get a certain car. So I told him that I wanted a Grand Cherokee, and he was like ok let's test drive one. He wanted me to get a feel for the car and how it drove, which I thought was cool. He was like, "get the feel for the car and the rest is easy!" Which it kinda was. I loved how the 2019 Grand Cherokees drove! Once we got I to talking bout what features i wanted it was very easy to pick and choose. Some things i really wanted, panoramic sunroof, wasnt available but I still got everything else I wanted! It wasnt till his floor Manager, Rodrigo, came and helped us out too. Brian sold me on the type of car and got me to enjoy the ride of it, but it was Rodrigo that got the Homerun! He was very knowledgeable and very helpful. I had questions and he had answers! He was very easy to work with too, he got the numbers to here me and my wife were VERY VERY VERY VERY happy with! In the end I got the car I wanted and I have no regrets!! If I had to say one negative thing to say about this place is that we waited too long to get our paperwork and stuff processed. Brian said there are a few people ahead of us. But if you think about it it's not really a negative, cause if they have a line of people who are waiting to process there paperwork then that means deals are being made and cars are flying out the door!!So if you guys are in the need or just simply looking for a new ride, head over to Russel Westbrook Jeep dealership and see these guys, Brian and Rodrigo!! You'll have no regrets!!!! read more

Van Nuys CDJR - S/o to Brian and Rodrigo for the awesome service and deals!! - Car Dealers Near Me - Van Nuys, California

I have seen a lot of negative reviews come an go throughout multiple dealerships, but sometimes that review is directed to a individual and not at the company. Now, not everyone can please everyone and that is understandable, but since the dealership is in a customer centric industry I wanted to take a moment and talk about to specific individuals. Josh - This guy is awesome. I have bought a total of 7 vehicles from him. 6 Commercial Trucks, and 1 Personal and the experience was amazing. He is a down to earth guy and really tries to help you understand what you want as well all know cars can get confusing due to the options they provide. He does not try to upsell you but more focuses on understanding what you need and provides that specific car at a cost that is reasonable. He has a great sense of humor and is easy to talk to about anything from the car to just life in general. If you need a car, talk to Josh. Payman - He is the man with the plan within service department. Anytime I had issues with my cars Payman was the man I went to. He takes care of all my service needs and really does a thorough job in getting you in and out ASAP as he well knows time is of the essence and people do not want to spend an entire day at the dealership or wait hours for their car to be services. What ever I asked he was able to accommodate or attempt to within reason. read more

Take your business elsewhere. Tried to sell me an expensive part I didn't need. I took my Jeep in with a malfunctioning lift gate (the SUV version of a trunk). When I dropped it off, the gate wouldn't close, so it was obviously amiss even just looking at it from the outside. I was told via phone later that, upon inspection, the mechanics discovered that I needed a new "latch," a part that would have to be ordered, and that would cost $600. Seemed outrageous for a latch, so I went over to the dealership to tell them no thanks before they started work on it. When I picked up the car, the gate was working perfectly, and has worked perfectly ever since (a few weeks now). So, they had fixed it during the "inspection" and not said anything. Had I not declined the service, they would have charged me $600 for nothing. I won't ever be going back there, and I suggest you don't either. read more

I had such a wonderful experience purchasing a new vehicle here! The process was stress free and pleasant. Patrik Dirsahakian was very thorough, friendly and knowledgeable....as was Omar Esqueda who was equally friendly, attentive and very helpful. I found the exact car I wanted and was given excellent customer service. I highly recommend this dealership! read more

Van Nuys CDJR - New car - Car Dealers Near Me - Van Nuys, California

See all

Chris Morales is the best sales manager, very knowledgeable, friendly and did his best to get us a car that worked best for our family. Let's not forget Matt in finance who went above and beyond to have the best deal on our payments. The Best Dealer in town AAAAA read more

I really recommend this dealer they help me a lot specially Rene. Thank you so much , Rene read more

Do not attempt to buy here. My experience was horrible. As a repeat customer ( we got 2 before) I'll never even consider buying here again. We agreed on price was confirmed by text and when returned to buy it they added 2K for anti theft that is included to begin with. read more

Wow!!!!!! I love my new 2020 Jeep Grand Cherokee!!! If you are interested in buying a beautiful car, ask for MARIO GARCIA! He was the most professional, yet helpful in our car buying experience!! Not only did he meet our expectations he was completely honest and up front about prices and features in every car we asked about before buying our beautiful Jeep . I am so thankful to have been helped by Mario because he completely understood my needs and meet them!! I talked to a couple different dealerships and they were extremely rude and unprofessional but Mario would never!! Everyone else at the dealership was so friendly and we will be referring all of our friends and family to Mario for life!!! Thank you Mario!!! You made our car dreams come true! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

See all

Russell Westbrook has an outstanding customer service. Erick M. In sales went above and beyond to help me purchase my vehicle. He made my purchase fast and easy and most importantly stress free. I'll proudly recommend this dealership to family and friends. Thank you Erick! read more

Stay far away from this dealership. I ordered a car from them and waited patiently for it arrive. When it finally did, they sold it to someone else while I was trying to negotiate a deal on my trade. They gave me no notice or deadline, they just sold it to someone else, for a markup I'm sure. Just avoid this dealer, read all of their other bad reviews. I should have listened to others when they told me about this dealer's business practices. Specifically avoid Luke Massie and Chris Morales. Luke is a rookie salesman who is terrible at returning calls or messages. Chris is a "manager" but has no power making deals, he has to check with the GM on everything. He also is very rude. read more

This place is full of liars and scammers. Please be aware they price gauge on repairs to a point, it will make you consider trading in. I recently took my jeep 2014 for break pads and repairs there, the service department quoted me for $8700 including $2100 for break pads, car price is about 9k. I took my car for second opinion and found out that half of the repairs they suggested were not needed. I got my breaks done for $750 and other repairs for total $2400 not $8700. read more

I had been keeping my eye on used 2015-17 Honda Civic EX trims for a few months now and came across a great deal on a clean and well-maintained 2017 Civic EX hatchback on Edmunds.com search just 2 days ago that was at the lower end of KBB dealer suggested price. I texted the RW CDJR team to confirm availability and they were able to accommodate a short-notice appointment on a Saturday at 10 A.M. without me having to wait - I had given them 30 minutes heads up! I was glad I got to work with Gil - 5 stars - because as soon as I arrived, he was straight to the point ready to give me the test drive without playing games talking about sales tangents. After purchase, Gil also spent another 20 minutes to walk me through all the interior features and entertainment system of the used Civic so that I could work all the special features. I appreciate his excellent service on this back end too! He was efficient and respectful about my time overall the whole experience and negotiating price. I would have to say on the finance side I worked with Justin and he was pushy trying to up sell the extended warranty that I did not want. read more

See all

Great service and staff! I've had to come through here a couple times with my Jeep for various fixes and recalls, and every single time I've been surprised by what an enjoyable experience it is... (I mean really, who likes going to get their car repaired?!). Here's the highlights: - Making an appointment online or on the phone is super simple - Always impressed with how well-organized and prompt when staff is getting cars checked in for service - They offer complimentary Uber rides and carwash with certain services - Updates are provided via text while you wait (I prefer headed to the Starbucks to get some work done). - My service visits are always followed up with a text/email to get my feedback on the experience. read more

Terrible! I took my 2 year old Jeep there for repair as it was stalling and under factory warranty. They kept it several days (apparently they were backed up) eventually they told me to come pick up the car it was ready. I go to pick it up , but was surprised when they told me no repairs were made, as according to them it drove fine. I assured them it had stalled. They said they could test it again but it would be a couple more days. Finally I get a call that the engine is blown. Wait? What? Ok well first off, if it was blown why did you tell me it was fine to pick up after you did a through inspection/ diagnostic including drive tests. Secondly, it's under warranty so how long is it going to take? Heres where it gets interesting- they tell me yes it's under warranty and you need a new engine as it doesn't even turn on(mind you according to them it was perfectly fine a few days before), But...to cover the engine repair you must supply all service records (oil change receipts) I go to a local shop at the gas station for oil changes. I take a few receipt records I have, and a couple date reminders I saved I my glove box as proof. Next they tell me it has to be done at the dealership to be valid oil changes. I could not find nowhere where the warranty only is in effect if you get the car serviced at the dealer- especially when your local dealer where I bought the Jeep has been no longer exists. They wanted me to pay 8500 for a new engine. What!? Finally I was forced to purchase a new car from from them they gave me 5000 for the less than coupe year old Jeep with 33k miles and leather, sunroof, and navigation. It was a terrible situation and I urge anyone to go to another company to do your car, an honest business. read more

Id rate NO STARS if I could. The service team sucks! Director - Mike Eddie the one thats in "charge "of our vehicle Service manager name - Hector EVERY time we called to get a hold of someone or the status of our car we were sent to voicemail. They DONT offer lender cars so u HAVE to leave ur car their for a week at most without knowing that they will even inspect it the day you have to pick up the car. They claimed to be very back tracked on their vehicles so you're technically waiting in line for the week until "you're next" their method clearly isn't working that's exactly why they're so behind. This is the second time we come here for our new Scat pack we bought back in July 7th 2022 worth 65k!! & already having to take it to get checked out because "breaks clips needed to be adjusted" now the same noise we went in for has happened again. So was it even fixed the first time?? They are very good at being fake nice to you when trying to make the sale of course. But when it comes to service or needing something in return they go ghost on you. Save your time and money and shop elsewhere or get your service done somewhere else this is by far the WORST experience I've ever had regarding to ANY dealership. read more

When I picked up my car the driver-side door had been damaged where it had clearly been opened up into a wall or something. I contacted them about this within an hour of picking up the car and after more than a month of being ignored and me chasing up for a response, Armen (the service adviser I'd been dealing with) finally emailed me back. His repsone: "I had my service manager check the cameras for the days your vehicle was here and we did not find any signs of your vehicle being damaged on our lot". Just the idea that they checked cameras (plural) for the full two weeks is ludicrous - that's 200+ hours of footage. They're clearly just washing their hands of it. Additionally, It took them over a week before they even looked at my car. Ultimately they kept if for two weeks, and when I went to pick it up it was absolutely filthy. The engine bay, windshield, air-intake etc were full of pine-needles as though the car had been kept under a tree for the entirety of the two weeks. Armen's explanation: "Normally I would have your vehicle washed but our car wash is under maintenance for the next 2 week" If only there was some other way that the car could have been washed. Hmm. I noticed that all the cars on the lot that were for sale were clean. Interesting - someone over there clearly was a lateral thinker! Bizarrely, Armen kept opting to just email me instead of calling. I assume this was so that he didn't have to answer my questions on the spot, and was able to just ignore certain ones. I tried calling him 4 times, and left 4 separate messages - all of which were ignored. I spoke to him once on the phone and that was only after I called him out on not returning my calls. I spent $3500+ replacing the entire steering in my 4 year old Challenger and I wasn't even offered a courtesy car (in fact I was refused one). Ultimately this was a very negative experience and I won't be going back to this Dodge dealer again. read more

If I could do -5 Negative stars I would there the worst over price Manipulative A leased car and purchase car the difference was $40.00 . When did the contract they did it as a lease. Went back 3 days later gave us a hard time.it took a few days they want to take longer because on there contact I only had 7 days. Beware liars and cheats. read more

Stay away from Junior and Benny. They straight up lie to you and never update you on the status of your vehicle repair. I took my car in a few months ago for a engine recall. When they put in the new engine they cracked the battery and battery acid got all over battery terminal. It's their fault but whatever I said I would pay for new battery and battery terminal. Junior told me it would cost $1200 to replace the battery and terminal! Crazy overpriced but whatever I just needed my car fixed. The expected date my car was to be fixed was Oct. 10th or 11th. Now they are telling me that they won't receive the tiny terminal part till the 19th but it would still probably be later than that. Like I can literally by the battery terminal from AutoZone in 10min. Also, when I had the recall done Benny told me my car was done and it wasn't. I had to walk all the way to the dealership to find out my car wasn't ready. Thanks. If you do take your car here you will have to be on their ass everyday otherwise they will take advantage of you. read more

I actually went to 3 dealerships today browsing for a car. I came to Jeep in Van Nuys and aside from the beautiful car I bought I came back because Christian provided the best customer service. He was extremely patient and answered every question I had. I was extremely pleased with the service Christian, Laso and Erick gave me. I wish I wouldn't have wasted my time in the other dealerships.... #JeepGirl read more

Van Nuys CDJR - Thank you Christian for all of your help!!! - Car Dealers Near Me - Van Nuys, California

See all

First non-5 star review I've left on Yelp. Today we had the exact same experience as Amy D in her review. I strongly recommend anyone looking into this place to read her review. We really liked the car we test drove and the salesman was awesome and really just a nice guy. When we sat down to talk numbers, that's when we learned the "add ons" were not optional. Amy D outlines the issues with these add ons perfectly. The manager was willing to remove all except $1500 for a GPS anti theft system we don't want. This refusal to remove that $1500 is what led us to walk away. Had they removed that, we would have bought the car. read more

We brought our 2014 Jeep here for a tune up and this is what they came back with. This quote is more than the value of the car. 1) RADIATOR REPLACEMENT DUE TO HEAVY COOLANT LEAK $1252.87 2) FRONT BRAKES/ROTORS METAL TO METAL 0 MM $1167.05 REAR BRAKES/ROTORS 2 MM $1008.27 3) ENGINE MOUNTS AND TRANS MOUNT COLLAPSED $1914.15 4) CONTROL ARM BUSHINGS WORN $1860.60 ALIGNMENT $169.95 5) WIPER SUPPLY LINE IS BROKEN (WIPERS WORN) $618.44 6) SHIFT KNOB ASSEMBLY $367.81 7) PARKING BRAKE SWITCH $315.25 Armen Babudzhyan Service Advisor We went and got a second quote for a fraction of what this dealership quoted. All the estimates are gauged, here's one example. Parking brake switch, retail cost $36. We got the item and installed for $75. They pay the wholesale cost for it, quoted us $315.25, four times what we paid. read more

I found a ram truck on line. Emailed the dealership got a call back in minutes took 2 days to negotiate a deal I got what I wanted for price and the truck dealt with joe and on top of everything they delivered from Van Nuys to Colton I'm so happy with the truck Thanks joe read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Where do I start , if I can give them no stars I would. They have 0 customers service, and not to mention they are very rude and they never answer there phone, I been trying to contact the guy that help me but my Jeep , His name is Rene and obviously he can even call me back or email me back about a question I had emailed him about my Jeep, never again I would get another Jeep Wrangler with them again, I wouldn't recommend this place to anyone read more

I called and asked if a Jeep was in stock, giving the VIN number of the vehicle in question. The salesman I spoke with blatantly lied to me, saying it was in stock when it wasn't. I was badgered over several calls (10) and texts (13) to come ASAP because "some woman is about to buy it." He even scheduled an appointment for me to come in without my permission--which I found out about when the receptionist called asking why I hadn't arrived. I hung up, called back, connected to another salesman, and inquired about the same vehicle. This man was calm, kind, and honest about the dealers inventory: The Jeep was not there and hadn't been for several days. On the tenth call from the first salesman (yes, I counted), I demanded a photo. It was only then that he finally admitted they didn't have the car. Despite this, he then immediately started to badger me again to come ASAP and that I should buy something anyway. When I told him I was upset and wouldn't be coming in, he had the audacity to ask me when I was planning to make another appointment. Furious, I hung up. Despite not all the salesmen seeming as bad as the first, I will never go back to this dealer and would recommend others go elsewhere. This is not how you treat people and frankly I'm saddened that this young man was coached into and lived up to the negative stereotype of car salesmen. read more

First off let's start by saying this location is a High volume dealership ... but that didn't stop Raul & David from going above and beyond with getting me a deal ... Raul , who was the first person to get in contact with was very knowledgeable about the car (Jeep Grand Cherokee) I came in to purchase , super friendly .. overall great customer service ... David , was also extremely helpful .. even after not being approved by a few banks he went out of his way to make something work and by far get me the best deal possible !! High praises to both of them !! read more

I purchased a car through this dealership four years ago and have had nothing but a rollercoaster of bad experiences with them and today was the last straw. Over the years this dealership has lacked poor service and an even worse attitude towards their customers. After booking a recall appointment over a week ago, i arrived today to find out that it was never scheduled and the parts are on back order with no estimated date of when they will be in stock. I found it to be extremely frustrating that they lacked a sense of care for my time as i took the day off from work to make it to my scheduled appointment. I would advise purchasing and maintaining your car from a different Jeep dealership! read more

Help me PLEASE. Hi, there. I leased car from Russell Westbrook Van Nuys on 04 Aug 2019. My car VIN# is 1C4HJXEG1KW513465. I was stay there more than 5 hours with my wife and my 2 years old daughter to get better deal (I know people use to do that). However, when I was setting down the table to sign paper to finish paper work, they told me at that time (store almost closing time and my family was tired too) the car one I want to buy was USED CAR. I accepted buy car even it was USED CAR because they told me the reason that first owner has financial problem so they brought back to the store to sell to other buyer. In addition, they told me the car does not have any problems. We wear happy to bring that car with us but couple of days later I found some problems from my car which was front bumper was not even match left and right side and I found unclipped and unscrewed from side front wheel's fenders and disappeared original tool kit and manual book. I asked Robert H. (Sales Manager) who sold that car to me; he said it was not a big deal because my car has warranty to fix those problems. Therefore, I went to service (12 miles away from my home) to fix those problems with the warranty and spend my time. After that, I was wonder that why my car was unscrewed and unclipped from fenders. So, I asked to Robert H. to know why. He answer me 2 MONTH after when I asked that. My car was unscrewed because THE ENGINE (MOTER) replaced due to some problems before I buy that car. At this point, if they told me that history of my car before I signed for this car, I NEVER MADE THE DECISION TO BUY THIS CAR. I am so disappoint with the Russell Westbrook Van Nuys. Please stop fraudulent acts to customers. read more

See all

I stopped by wanting to do a trade-in and was so pleased to meet with the used car manager, Josh! He is super knowledgeable, was fast and efficient with the paperwork and I was in and out of the dealership in no time. It was a seamless experience & I truly appreciate his help and recommend him all the way. Thanks again Josh! read more

I write this with concern and disappointment. to give you an understanding of my experience during my purchase R.W. Auto Dealership. Back in May, I made the decision to order a 2022 Jeep Gladiator with Russell Westbrook Auto Dealership (located at 6110 Van Nuys Blvd, Van Nuys, CA 91401). When it arrived, I made arrangements with the dealership that I would be picking up the vehicle on Friday, August 12, 2022. Upon my arrival, I was first approached by Jake (one of the sales managers) and proceeded to discuss a trade-in option regarding my wife's vehicle--a 2015 Nissan Versa. After some delegation regarding the trade-in option, Jake's tone of voice became irritated and defensive (almost as if I was wasting his time). Jake insisted that he did want to entertain the idea of a trade-in option and at one point proceeded to state, "take your car out of here. We don't want it." The comment not only alarmed me but rather my wife, who was in his presence. As a result, my wife became triggered by Jake's response regarding her car (the Nissan) because that was her very first vehicle. My wife had just graduated college and was 23 years old when she bought that car-she had spent years saving up for it. So as you can imagine, it held sentimental value to her. Now, we understand that perhaps the Nissan wasn't the most "appealing" or "preferred" vehicle for a trade-in option, but that does not excuse Jake's disrespectful tone and comment in regard to our proposition. I didn't entertain this issue for too long, as I was still interested in purchasing my Jeep, thus, we proceeded to move along in our conversation. I continued asking Jake questions regarding the cost and fees associated with my order, and he continued to speak to me in an irritated tone of voice-again, his demeanor made me feel as if I was wasting his time. At which point, Jake eventually replied to one of my questions by saying that if I was not going to purchase the truck he would "with [ease] sell my truck for $10,000 over the price." Jake added that he "always sells vehicles $10,000 or more over asking price," so "[selling mine wouldn't be an issue.]" Once again, I found myself in awe of what was coming out of his mouth. I couldn't understand how his comment would encourage me to close the deal right then and there. Even more so, why would he make a comment to his customer that waited 3 months, and drove miles from my home to this particular dealership, to purchase a car? At that very moment, I couldn't help but feel disrespected and was questioning the ethics behind Jake wanting to make money off my pre-ordered vehicle (which mind you, I had every intention of purchasing). At this point, it was clear that Jake was not representing R.W. dealership in the manner in which I was initially received, so I asked to speak to the General Manager. I was then approached by Jason (another associate) and proceeded to express my concerns to him. Unfortunately, Jason was also not welcoming and was also making me feel as if I was an inconvenience. We discussed the value of the trade-in vehicle and purchasing options, but despite any of the countering options, Jason stood firm with his value of the vehicle (which he at that point hadn't physically seen and made clear that he DID NOT care to see) with no explanation for his value. During our negotiation, Jason didn't allow me to review the pricing and numeration values with my wife, he declined to provide me with copies of the cost breakdown, and even stated that those were "his property." When I asked Jason about the cost breakdown of the purchase options, I was answered with a defensive tone of voice, yet again, from a second salesman. Further, I requested a lease-tier-cost breakdown, but I was never presented with one and at this point, I wasn't comfortable with Jason. After my bad experience with Jake, I was feeling discouraged about my choice to purchase my car with this R.W. dealership. Our experience was not the best one and I would never wish that experience on anyone. Especially as some of us are rebuilding after a pandemic and are fortunate enough to make room to invest in such a purchase. I began this purchasing journey in May with excitement to receive my dream truck but was met with poor business ethics. I feel my concerns are valid and I would appreciate them being addressed. submitted a formal request on Monday, August 15th for a full review of my purchase order and lease agreement. It was evident that Jake and Jason have their own agenda of selling vehicles to hard-working people using poor ethics and poor customer service in an attempt to maximize their profits. I've made several attempts to secure a meeting with Raed (General Manager). I've placed several calls to him and have emailed Raed to no avail. As of today, I have no response from Raed or anyone from Russell Westbrook Auto Dealership. read more

Absurdly high labor cost. Had a key fob reprogrammed, took less than thirty minutes, and I was charged almost $300. That means a labor cost of almost $600 per hour. That is utterly ridiculous. Do yourself a favor and find another place to get your vehicle serviced. read more

Remember the bad old days when you went to buy a car and after agreeing on a price the dealer started packing things on like "undercoating" and "interior protection"? Well, if you want to revisit those days, get yourself on down to Westbrook Chrysler Dodge Jeep and get a taste of what it was like when dealers were liars and customers were suckers. My wife and I dropped by here to see a Jeep Grand Cherokee High Altitude they had for sale. Very nice vehicle, though it looked like it had been on the lot for a while, and their advertised price was almost reasonable as well, though higher than their competitors'. We spoke with a polite sales person who told us that they wouldn't move a cent off the advertised price. The price was the price, he said, "but of course it doesn't include taxes, fees, AND THE COMPULSORY ANTI-THEFT EQUIPMENT". How much was the COMPULSORY ANTI-THEFT EQUIPMENT? About $1500, we were informed. At that point it was close to closing time so we told the sales guy to let us know in the morning if it was possible to not take the anti-theft thing. Turned out he wasn't kidding, it was compulsory. Needless to say we bought a similar vehicle at a different dealership the very next day, without any shenanigans. This dealership is located in a low-income area of Los Angeles and many of their customers speak poor English. In my opinion, the dealership employs sleazy, underhanded tactics such as compulsory add-ones because they can usually get away with it. My advice: steer clear of this disreputable operator. read more

Very rude sales staff. I made an appointment for a test drive, then when I got there, I was told the sales person was busy and they actually did not have the car I made the appointment to test drive. Waited 45 mins to drive a car I didn't want to and then was met by pushy salespeople staff that tried to push me into buying a truck I didn't want. read more

Car shopping can be so stressful but my experience was nothing but amazing with the help of Rashan! He was very knowledgeable and made the process seamless. I am so glad I came here, thank you guys so much! read more