my mother-of-pearl Alambra necklace needed the clasp repaired. After the HP store shipped my necklace to New York, they informed me that Van Cleef would not repair the clasp unless I agreed to repair every single piece, 10 total, of mother of pearl in the necklace at a cost of $3000.
I refused that Repair, as I didn't believe it was necessary. I looked over each stone with the sales representative and held it up next to a brand new item when I returned to the store to pick it up, and neither one of us could see where there was a broken or worn piece of mother of pearl.
This company does not stand by their product, and you can't rely on them for a simple repair without them trying to extort more money out of you.
I refuse on principle, as this is my property and I have the right to repair it as I see fit .
Terrible experience they've lost a customer . read more