Not too much to say here. Service was quick. Staff were about as pleasant as they always are at…read moreplaces like this. I always ask for coupons, usually I'm told which they have, but this location, the tech told me to look online... ok. Either way, I got my oil change and didn't have to get out with my kiddos; that's literally the point.

OUT of OIL. How Sway? Gave me the option to go purchase oil, bring it back and they would give me a…read morediscounted rate to change the oil. Never again. I'm sorry Smithfield Fast Lube.

I went in for an inspection. Everything went well, and the inspector cut me some slack on a couple…read moreissues that would otherwise fail me. I just paid my $16 inspection fee. There was a line so they said it would be at least two hours, so I just walked down the street to Starbucks then to walmart across the street. An hour later they called me and said they were wrapping everything up. They were fast, courteous, and I will definitely be going back. The only real downside was that the waiting area didn't have much. The other tread quarters locations I've been to have had vending machines and stuff. Not a big deal since there was a tropical smoothie cafe, firehouse subs, and Starbucks next door.

Complete rip off. I dropped y daughter car off last night…read morefor an oil change and tire repair because her left tire has a leak. So they called me 30 minutes before they closed saying the car was ready for pick up. They said they couldn't find a leak and they just put air in all the tires and changed the all. Cool so I go to pick it up and to pay but I asked to see the paperwork. The paperwork said all the tires were at 20 and above. I know for sure her front passenger tire was at 10 cause we tried to fill it up at WAWA but the air wouldn't stay in. I also noticed the lady at the counter putting in numbers before she printed out my paperwork so I asked her what numbers was she putting in and she said the rotor thickness. I said how are you putting numbers in for that when you haven't asked the technician. I said now I'm questioning if any work was done on this car at all cause this paperwork is bogus. So the "manager" was like "so you're not trying to pay for the oil change?" I said I don't trust that the oil change was even done cause this paperwork isn't accurate. So he said well we're now closed so you either pay and leave or we'll call the cops. The cops were called!

Had the worst experience ever with automotive service with this place! Actually caught them in over…read morea dozen lies! When the hood of your truck is up, you have a gap that you can see the top of the motor so I could tell what they were checking and what they never touched. Wiper fluid, Trans fluid, wiper blades, brake fluid, power steering fluid , air pressure in tires, air filter, etc...never touched. All of these things are on the "service check list" that they give you after you pay them for your records. So when this was brought to the attention of the tech, he informed that he had done it but they were out of washer fluid ...lies!!! Anyway, STAY AWAY!! Thieves. .

Watch having your vehicle worked on here might be missing things afterwards...............read more

Once you get past the junk cars on the lot everything from that point goes down hill bad used tires…read moreand horrible service I'll just say the whole place looks shady like they sell drugs out the back door to keep the lights on

I brought my retired parent's car to remove & replace the cats on their 2010 Honda accord. They…read morehad the car for 2 days. When I went to pick it up they told me they had to remove the axle on the passenger side, fine. I drive it home & hear what I thought was the wheel bearing. So I bought all the parts I need to do that swap. Once I pulled the wheel off I noticed everything they had pulled off was loose & the sway bar end link completely broken. The axle wasn't fully seated either. Tried calling them & they're all of a sudden too busy to pick up. Funny how the manager pat tried to connect with me saying his dad is a retired chief. But he screws over this vet.

More like Big Ass Mistake of taking my car there - honestly would give zero stars if I could. Went…read moreto the Pembroke location in Hampton. Only go if you want to waste your money, have more car issues when you drive off the lot, jeopardize your safety, and then get gaslit by their manager. Story time: Took my car there at the start of June 2022 to get my brakes fixed and was back in the shop by the end of the same month because a caliper brake pin fell out after driving less than 1k miles. THAT SHOULDN'T EVER HAPPEN. A year to the day of my first round of service with them (6/11/22 to 6/11/23) my caliper got jammed while turning off a busy highway because all but one caliper bolt had fallen out. I'm no car expert but clearly whatever work I had done there was incorrect because nothing should've fallen out within 2 weeks or a year...or ever. I then had to drop an unnecessary almost 1k at another place to actually get the job done right... so in total paid $1700 and had my life on the line. Also important to note that I had no other car service done between June '22- June '23 minus a basic oil change that I was present for. Called Big Al's to explain the situation and my concerns for safety (spoke with the manager Charles G, 0/10 do not recommend) and was met with nothing but being talked over repeatedly, tons of deflection from the issue and blaming the problem on my car being tampered with or it having another problem that caused this....they don't take ANY accountability and have ZERO customer service skills. I also felt like I was trying to be silenced/talked down to because I'm a woman and was excessively called ma'am... I'm not your grandma dude. I along with other people could've been seriously hurt at the hand of their crap job and they don't give two shits. All he talked about was himself and how he's been in the industry for 25+ years so it's impossible that someone on the team could've made a mistake... God forbid. I'm honestly so angry about the entire situation - just the fact that I/my fiancé/cat could've died and/or killed someone because of their errors that they can't own up to. They DON'T CARE about the safety of their customers and it's absolutely disgusting and infuriating. Avoid them at all costs! So glad I moved far away from that headache of a place.

If you're looking for honest, high-quality auto maintenance and repair with exceptional customer…read moreservice, look no further than Frank at A+ Towing and Recovery Auto Center. From the moment I walked in, Frank treated me with respect and genuine care. He took the time to thoroughly explain what was going on with my car in terms I could actually understand--no pressure, no upselling, just straight talk and solutions. It's clear he takes pride in his work and values his customers. Not only was the service done right the first time, but the pricing was also incredibly fair. In fact, compared to other quotes I received, Frank saved me hundreds without cutting corners. He even went above and beyond by checking on a few other things at no extra charge--just to make sure I was safe on the road. The shop is clean, well-organized, and professional. You can tell this is a place that values quality and integrity over fast gimmicks. I've been to many mechanics over the years, but this is the first time I've felt 100% confident in recommending someone. If you need reliable auto repair, trustworthy advice, and top-notch service, Frank at A+ Towing and Recovery is the guy to call. Thank you again, Frank--you've earned a lifelong customer!

customer service is top tier , was extremely satisfied in found this gem..they saved me from…read moregetting scammed by s different tire place, I'll definitely return

Took my 2008 Ford F-150 to Suffolk Alignment for an alignment and inspection. Total bill was…read more$165.83. before dropping it off I checked to make sure everything would pass inspection that included all lights & signals etc. They replaced a fog light bulb without authorization ($29.86 part & labor) that wasn't bad when I dropped it off. Also, the alignment is the same as it was when I dropped it off (no before & after printout either). Needless to say, I won't be going back and I suggest you use caution when dealing with them because they are shady.

The mechanics did an outstanding job of replacing both front struts and rear shocks on my 2016…read moreNissan Maxima

I took my traverse there for a state inspection. They were very accommodating They also aligned my…read moreheadlights for no charge. I would definitely go back as they were professional and knowledgeable.

Very friendly and honest. Reasonable and up front pricing without hidden surprises. Highly…read morerecommend!

Absolute down to earth guy "Huck" is. Scheduled a clutch replacement three days prior for an…read moreappointment. Service that wa requested was completed the same day along with the check engine light and gas cap issue. Highly recommend this shop. Done quickly, and quality in a 2003 Ranger. Thank you Huck.

Replaced my truck's exhaust gasket after it had a leak. Finished the service in only two days. Also…read morediagnosed the problem very quickly and gave a fair price. Will come here again, even if it's much further than other mechanics

I Paid him for minor repairs with parts I paid for and brought to him myself hood,fuel pump,brand…read morenew amg battery starter fluid, toolbox with tools was already in the car when i droped the car off to him for repairs ,he moves my car said city came made him move vehicles he took my car to a place of storage he claimed ,he told me my car was ready kept making excuses after another to muddy can't get back there to get the car and bring it to me ,so i asked him where is my car he would never tell me,I told him I'll get my own tow truck k to pickup the car I paid him in full $1000 he kept telling me he going to bring my c a r the very next day a week passes and it's the same thing trying to get my car for months, years i asked him what it sound like he said good then he tells me i need a water pump and timing belt so he ask for $250.00 and then he said it will be ready I kept asking him to bring me my car.from June 2019 till now January 2022 I still don't have my car.this man need to be behind bars for taking advantage of innocent people if any body that can relate call me at 367-1606.

This is the worst place to get services from!!!!! first time my daughter went in for an oil change…read moretwo days later motor threw a rod and rob my daughter out of 1200 dollars for an motor that was never fix lied for 1mth telling us to come in two days never gotten the receipt of how much the motor cost lack of communication you have to sit at the shop and catch him just to speak to him about your property they never started the repairs old motor still attached but no refund I'm in the process of getting a civil lawsuit on him i had to literally demand my daughter car keys and car now he wont refund her money nor do we have the motor if any one have used this shop please let me know so i can get your statement and justice can be served