Came out, lifted lid, charged $100 and said I needed a new toilet. BTW, it still works.read more

The owner, Mike, is great. We have worked with him a number of times and his work is excellent and…read morehis fees reasonable. He is very diligent and hard working and makes himself available on short notice and weekends. I cannot recommend him highly enough.

Great job! Very reasonable, gave me the best bid and got the work done within a couple days from…read morebid. Great job, very knowledgeable, will use them again. Highly recommend this company. 5 stars all the way!

I live in a newly constructed condo, but some of the contractors workmanship was shoddy. After only…read more6 months, the garbage disposal began leaking due to being installed improperly. My sister called Good Plumbing after seeing some favorable recommendations from neighbors on the Nextdoor website. She was told it would be $300 to remove the garbage disposal, reseal it and remount it. Not knowing any better she decided to go ahead with the job and Pete arrived a short time later that very same evening. He said he'd be in the area and could stop by on his way from another job. Pete completed the job effectively, but his customer service left something to be desired. When he was done I asked him if there would be an additional charge in the event he had to come out again. He seemingly took this as a personal attack on his job performance and stated there would be no reason for him to come out again. I attempted again to get my original question answered, but he insisted it wouldn't be necessary. And when it came time to pay for the bill (via CC) he insisted on writing down my sister's full name, address, card number, zip code AND 3 digit security code on the back of the card. We both took issue with this for obvious reasons... it's simply not wise or safe to have that kind of information laying around on paper. Pete said it was GP policy to write down all that information and preceded to show us his clipboard containing a stack of customer receipts. All the receipts contained names, CC numbers, zip codes and security codes. I assume he was attempting to reassure us, but it did the exact opposite. I theorized if his truck was stolen then the thieves would have a field day charging up customer's credit cards. Pete balked at this suggestion stating that he'd never had a customer's information stolen in 35 years. And that previous customer's had charged upwards of 40k for certain jobs. As I said, Pete wasn't winning any customer service awards... Being dismissive of customer concerns isn't exactly the way to build rapport or loyalty. Also, it's 2021...there's no need for any service provider to be taking down customer's information. Not when there are a plethora of payment apps available that safely process payments. My sister plans to cancel her credit card and request a new one once the charge for Good Plumbing is processed. Adding insult to injury, a couple of male friends told me later that we had been severely overcharged for the service provided. One friend said we'd been "raped." Pete replaced the mounting bracket for the disposal which retails for about $20 because he said he didn't like the way our existing one looked. Then he sealed it with plumbers putty that costs about $5 at Home Depot. It maybe took him 15 minutes to do the job. I don't know what the average cost is to fix a leaking garbage disposal, but I do know the Badger model I have retails for $110. So basically, I could've had two new ones for the price we paid. That didn't feel great, but you live and learn. Next time I'll use Task Rabbit and save a few bucks. On a positive note, I appreciated Pete's prompt response... it wasn't an emergency, but the same day service was a plus. We called a few other places and was told it'd be anywhere from a few days to a week for someone to come out. Pete also wore a mask (properly) following Covid protocols. And so far his work has been solid. We haven't had any problems.

Called 10 plumbers and they were the only ones able to come same day on a Saturday. Ivan spent an…read morehour trying to solve the problem but didn't have the necessary parts for a permanent solution, he pointed me in the right direction to fix and didn't charge me despite all the time. Would absolutely call them again for any standard problem.

Juan from Go-Rooter was absolutely amazing, professional, informative, communicative, and friendly…read more He came to our rescue in an emergency the same day, hydro-jetted our main city sewer line and got everything working again, all at an affordable price. Definitely use his services for all your sewer needs!

Mr Dunbar did return! He installed the vanity and had the debris cleaned up. I have learned there…read moreare service people who do care about these reviews. Based on my knowledge of services to help the consumer, seldom do I need to write off these experiences as a loss! Thanks for returning.

Very fast service. Came out within the hour and stayed until the job was done…read more Would recommend.

I'm extremely disappointed with this plumbing service. The initial repair seemed fine, and the…read moretechnician was professional at the time. However, when the same issue came back within the stated warranty period, they completely failed to stand behind their work. We contacted them multiple times regarding the warranty, and either received no response or was given excuses and delays. A warranty is supposed to provide peace of mind, but in this case, it felt meaningless. It's frustrating to pay for a service that supposedly includes a guarantee, only to have the company ignore it when a problem arises. Reliability and accountability matter just as much as the repair itself.

Incredibly positive experience start to finish. I'm a customer for life…read more Alex and his team repaired our sewer line that had two bellies. From start to finish, they were kind, efficient, honest, and professional. Alex made me feel that he truly cared for the job and our property (and I believe he did). Throughout the project, he kept me updated through pictures and conversations during for any updates or unforeseen hiccups. And in each update, he was detailed and came forward with a plan to resolve it. I hope we never have another plumbing issue like this, but in the off chance we do, I'll be calling Alex.

Daniel was quick, courteous and reasonably priced. He knew exactly what the issue was and came…read moreprepared with extra fittings. I would highly recommend him.

Scheduled an appointment with him for an inspection of work. The time came, he was a no show. I…read morecontacted him, he apologized and said he could come in an hour since he lived close. As I'm sure you can guess, he was still a no show. Unprofessional. Update: Now they audaciously are saying they never made an appointment with me. See the enclosed screenshot of our correspondence. They are either completely dishonest or failed to adequately investigate a legitimate customer complaint before responding Either way, not trustworthy. Should have owned up to your mishandling of the situation and simply apologized. Update No. 2: Now, they fully acknowledge their mistake despite their initial denial. Their condescending and unprofessional follow up response tells you all you need to know about this business. Reporting to BBB as well.

I had a really bad back up in my basement and I came on yelp looking for a good company to do the…read morejob. They have pretty good reviews soooo I called and the rest is history. The have some really good pricing for their services. They found the problem and fixed the problem expeditiously. The customer service was A1. The prices are A1. They give a life time warranty on their services. Highly recommend for any plumbing issue.

My sewer backed up and they came rodded my sewer, opened the line sent the camera in the line and…read morefound the issue. They did an amazing job

I called the number and left a voice message, in less than 30 mins they have responded and found…read moresomebody to fix the back flow in my basement. David was a savior! He was pleasant, and very professional. You can feel that he really wanted to make sure he leaves nothing unturned to fix my problem. He explained well what possibly happened and made me understood the process. He has lived up to their company name. Highly recommended!!

I have used Good Guys multiple times at my home in Oak Park. I constantly need plumbers due to my…read moreolder home and all the beautiful trees in my lot. I have used three different plumbers for work and hands down, Good Guys are always the best! They are responsive, friendly, courteous, flexible and have the best prices for service. They will work countless hours and not add extra costs (saving thousands) to their estimate. They are incredibly professional and are the best value by far. Skip the companies that charge surge rates and send auto texts or charge excessive hourly rates. I've learned my lesson and will only use Good Guys moving forward.