Great job! Very reasonable, gave me the best bid and got the work done within a couple days from bid. Great job, very knowledgeable, will use them again. Highly recommend this company. 5 stars all the way! read more

I live in a newly constructed condo, but some of the contractors workmanship was shoddy. After only 6 months, the garbage disposal began leaking due to being installed improperly. My sister called Good Plumbing after seeing some favorable recommendations from neighbors on the Nextdoor website. She was told it would be $300 to remove the garbage disposal, reseal it and remount it. Not knowing any better she decided to go ahead with the job and Pete arrived a short time later that very same evening. He said he'd be in the area and could stop by on his way from another job. Pete completed the job effectively, but his customer service left something to be desired. When he was done I asked him if there would be an additional charge in the event he had to come out again. He seemingly took this as a personal attack on his job performance and stated there would be no reason for him to come out again. I attempted again to get my original question answered, but he insisted it wouldn't be necessary. And when it came time to pay for the bill (via CC) he insisted on writing down my sister's full name, address, card number, zip code AND 3 digit security code on the back of the card. We both took issue with this for obvious reasons... it's simply not wise or safe to have that kind of information laying around on paper. Pete said it was GP policy to write down all that information and preceded to show us his clipboard containing a stack of customer receipts. All the receipts contained names, CC numbers, zip codes and security codes. I assume he was attempting to reassure us, but it did the exact opposite. I theorized if his truck was stolen then the thieves would have a field day charging up customer's credit cards. Pete balked at this suggestion stating that he'd never had a customer's information stolen in 35 years. And that previous customer's had charged upwards of 40k for certain jobs. As I said, Pete wasn't winning any customer service awards... Being dismissive of customer concerns isn't exactly the way to build rapport or loyalty. Also, it's 2021...there's no need for any service provider to be taking down customer's information. Not when there are a plethora of payment apps available that safely process payments. My sister plans to cancel her credit card and request a new one once the charge for Good Plumbing is processed. Adding insult to injury, a couple of male friends told me later that we had been severely overcharged for the service provided. One friend said we'd been "raped." Pete replaced the mounting bracket for the disposal which retails for about $20 because he said he didn't like the way our existing one looked. Then he sealed it with plumbers putty that costs about $5 at Home Depot. It maybe took him 15 minutes to do the job. I don't know what the average cost is to fix a leaking garbage disposal, but I do know the Badger model I have retails for $110. So basically, I could've had two new ones for the price we paid. That didn't feel great, but you live and learn. Next time I'll use Task Rabbit and save a few bucks. On a positive note, I appreciated Pete's prompt response... it wasn't an emergency, but the same day service was a plus. We called a few other places and was told it'd be anywhere from a few days to a week for someone to come out. Pete also wore a mask (properly) following Covid protocols. And so far his work has been solid. We haven't had any problems. read more

Good Plumbing - After the repair. Doesn't look all that different, but it doesn't leak which is the important thing. - Plumbing Near Me - Chicago, Illinois

See all

update: these guys cleaned out drains in my condo that were not flowing freely. The property had completely been remodeled. the plumber used a screw driver to pop off the drain cover and cracked my new tile. i have been attempting to get this resolved but it seems they have fallen off the planet. read more

Aww, yes...being a homeowner is so much fun. Within our first 2 weeks of owning a condo we discover a leak in our spare bathroom....sigh. Like in most desperate situations I turned to Yelp for help and noticed the fabulous reviews for Good Plumbing. I called them up, had a nice chat with the very cheerful owner (Andy), and had a plumber scheduled to fix the leak! Good Plumbing sent Kevin over to my condo who was not on time, but actually 10 minutes early for the appointment- nice!! Kevin was very knowledgeable and nice...even my neurotic pup warmed up to him within minutes! He fixed the leak within half hour, took a few pictures of my master bathroom to get me an estimate for a future renovation and was on his merry way. The total came to $127, which both my husband and I thought was a little expensive, but then again I"ve never hired a plumber so that's probably what they cost. And I was psyched that they took credit cards since I never have cash on me and couldn't seem to find my checkbook once again. Let's hope I don't need a plumber again in the near future (besides the renovation project), but I'd definitely call Good Plumbing again for any plumbing needs! read more

Haven't had the need for a plumber in years so I turned to Yelp to navigate the field. Used their "request a quote" function and 2 plumbers responded but only 1 with an actual quote. That would be Good Plumbing. Scheduled an appointment for the next day and plumber was at my door shortly after the scheduled time. Described my two issues (needed the toilet wax ring replaced and a leaky shower faucet). He replaced the ring in about 20 minutes. He said that the previous plumber didn't set the ring correctly so he made sure the toilet was set by using an 2nd ring. Above and beyond! As to the 2nd issue of the leaky shower faucet, he checked it out and said it would require a new cartridge but he didn't have the part nor the approval to turn off the water to do the job right. No problem, he gave me an honest answer and quote so that I was informed should I schedule another appointment for repair. To boot, they took $50 off for the Yelp discount for the ring replacement. read more

Worst Customer Service ever! Inconsiderate to others time. First appointment was made on Sunday for yesterday Thursday at 12-2. They were supposed to call when they are on there way, but by 130pm I called my landlord who called them and was told they were on there way! 245pm I call and they are still on there way. No apologies given just that they are short of staff. I rescheduled and they told me they could come today Friday more 8-9am. It is 940am and I'm still waiting. Hence, bad customer service. So disappointing!!!! Follow up.... finally arrived at 10am finished in 20 minutes and charged $349.00 even with my landlord buying faucet. WOW!!!!! read more

I called Good Plumbing at 8 pm on a Sunday and was shocked to get a hold of a real person. We had accidentally broken a valve and had to have the water off to our unit. We needed to get help quickly. They were able to get someone here first thing on Monday morning and fixed the issue. The plumber was prompt, friendly, and knew how to resolve the problem right away. We are very satisfied and would definitely recommend to others! read more

Earlier today while cleaning our basement, my wife noticed a significant amount of calcified gunk and a small pool of water on top of our water heater. After a few minutes of diagnostics (read as: i picked at it a little while then shrugged) I started calling plumbers. I found Good Plumbing Inc. through a google search after calls to a half a dozen numbers I found here on Yelp. Brian, the president of the company, answered the phone himself listened patiently to my rather inept description of my problem and informed me that he'd have to call me back in 5-10 minutes to let me know if someone was available to come out today. He actually called back... In 5 minutes, no less! Anyone with a fair amount of experience dealing with business owners in the building trades should recognize what a miracle this seemed to be. Brian informed me that his guy Kevin would be out to my house within an hour. Yeah, you heard me, within an hour. That's right, he was offering to get me a plumber in less time than it takes to get an order of sesame chicken and egg rolls delivered. You can imagine just how close I was to plotzing when 30 minutes later Kevin called to say that he was about 20 minutes away and how I very nearly wept when he actually showed up in 20 minutes. As for the actual work, Kevin was a really great and charming guy. The job was done quickly and professionally, and Kevin cleaned up not only the mess he made, but also scrubbed off the previously mentioned calcified gunk before leaving. The price was more than fair considering the quickness with which they responded to our call. read more

After calling a number of plumbing companies this morning to fix a severe clog and being told that they had no availability or that I would be placed on a waiting list due to the many frozen pipes because of the weather, Good Plumbing promised that they could assist in the afternoon. I called around 3 pm, and the owner of the company Bill, once again echoed that promise. I then called again at 5, 7, 8, and by 10 pm he gave me a final promise and a contact number for one of his plumbers. That plumber also promised to be at my place no later than 11 pm. It is 1 am and the plumber is still not here, after he supposedly left his last job (purportedly 10 min away from my place) an hour ago. I finally canceled the job after being told that he is 30 min away. During this time I explained to Bill that had he simply informed me from the outset that he would place me on a waiting list (as other places did) but can't promise anything, I would have either moved on to another company or not held him accountable. Yet, he continued to make false assurances. And I fell for it (desperate times I suppose cause one to believe anything, even that the plumbing fairy exists). I have NEVER been misled like this for any services and I feel quite silly for believing that a plumber would actually come by midnight . I suggest that Bill not promise customers services that his plumbers cannot provide when obviously aware of the time restraints and lacks the capacity to follow through. While Bill offered to give me a 40% discount, it's inconsequential. I am left with a broken sink and unfortunately the apology is hollow as I did not set up any other appointment because I cannot afford to take another day off. This is service at its worst! read more

We had some sediment that was shaken loose and was blocking our faucet (inside the faucet) and ruining the pressure. I called and made an appointment. They came out on time and were very nice, but didn't do anything to fix the problem. He said he didn't have the right tools even though I told them exactly what needed to be done (they needed to run water backwards through the kitchen faucet to loosen the impediment. He was here over an hour, and left the fixture slightly askew, fixing nothing. Charged me $150. So, in the end I worked from home for a day, paid $150, and ended up in slightly worse shape than when they started. I went to home depot the following weekend, got a rubber hose and some duct tape and was able to mostly fix it myself using the method I thought they'd be prepared to do (but more professionally without duct tape). They were nice and on time, otherwise I'd give them 1 star. read more

These guys are great! After calling a number of plumbing companies, I had that stressed feeling of, "crap, I'm going to get ripped off." Until I called these guys after reading all the yelp reviews... The gentleman who answered the phone was so helpful and cheery. He informed me of their process and rates and I was sold. So I booked them and said, "send one over!" Unfortunately, I had to cancel last minute because it turned out that a friend of a friend who was a plumber was already on his way! But I still say 5 stars because I didn't feel like I was going to get ripped off and even when I had to cancel, he was so polite. read more

Updated review 1/2/2014 I found out I had a leaking kitchen faucet on a Saturday afternoon. I called several plumbers and they were the first to respond. 2 hours later the they promptly arrived at my house on time. They quoted me $201 but they offered a $47 off coupon so I expect to pay $154 to replace my faucet. They ended up charging me an extra $50 because they had a hard time removing the old faucet. I wasn't happy with the surcharge but I paid it. The owner of good plumbing contacted me regarding the billing error as they bill by job, not by hour. He informed me that the charge was an error and he promptly refunded the $50 charge, provided a voucher for future services AND apologized for the inconvenience. I never contacted him about this issue. He took it upon himself to resolve this issue. Customer service is definitely important to the owner. I would recommend them, as well as use them again (although i hope I never have a water problem again LOL) They arrived on time, were knowledgeable and most of all, the owner wants to make sure you are happy. They are honest and fair and that's important. Their prices are reasonable as well. read more

So I called with my plumbing issues and talked to the guy (Brian)? and he said that they would been out to fix the pipes as soon as they were done with another job. So I am thinking it was going to be a while. Well really quickly after they came and solved my issue. The were very professional, took care of business, and got out! Always appreciated. So much so that I called on them again when I had another plumbing issue all together. Again they arrived faster than a delivery pizza! So glad that I am not waiting around to let someone in and then sit there and babysit wondering if they are actually getting work done. Would gladly call them again knowing that they are fairly priced, excellent with solving my plumbing issues, and their ridiculously fast response time! Thanks guys! read more

This is the 3rd time I deal with Good Pluming, a great service, right on time, very professional plumbers, highly recommended!

It should be called Great Plumbing! We wanted a disposal installed and they sent out Anthony, a nice guy who's been a plumber for a long time. The underside of our sink was a little tricky but he attacked it with no problem. An hour later and we had a disposal installed and Anthony gave us some tips to keep everything running smoothly. I will never go anywhere else for a plumber.. Oh yeah, and after the part was installed, he gave me a business card which is also a coupon for $25 off the next job. Slick! read more

Got up at 5 to get to building by 7am. I am not a morning person. Plumber was supposed to be here at 7am to fix water leaking through ceiling. He never showed up. I called him. No Answer. I called the Express Plumbing number and was told he would figure out the issue and call me back. That was an hour ago. I just called again and they didn't answer the phone. The guy was apparently nice when he did show up on Tuesday to look at the problem (I wasn't here). He said it was a simple problem and would take 40 minutes. He said he would be back with parts but didn't give an estimate. Nice-ness does not mitigate unprofessional behavior. I don't mind being cancelled on due to an emergency (I am aware it is pouring buckets out). A cancellation is better than a no-show. LAST MINUTE edit that added the extra star: Just got a call apologizing and saying that they can't find the person that was supposed to be here. He also offered to send someone else out. Though I had already called another plumber, I do appreciate the eventual call. However, new plumber came and found a huge leak caused by several issues and as I watched him remove the lead pieces with hugely corroded holes in them, I had to agree. read more

Sweet relief! I think I found a plumber I can trust! I called in the morning, talked to Brian . . . he answered the phone, took my info, outlined a plan and let me off the phone. Pat and Jeff show up exactly according to plan, assess the 3 issues and make a recommendation. We have a quick question/answer session; they clearly know their stuff. They complete the work, charge a fair price and they are off. How many times has my wife complimented vendors that have come to our home? NEVER! Always late, always, difficult, always trying to sell more and more. Not these guys. Got a text from wife when they left: "those guys were great, could not have been more professional". Can't tell you how happy it makes me to have a happy wife. My wife is actually always happy but I like when she is especially happy. Couple side notes: We were prepared to spend more. Pat and Jeff made it clear they could do more work but it would not solve our pain. Can't wait to refer these guys. We were in talks with another plumber in Chicago who has a lot more Yelp reviews and a better ranking: late, rude, sarcastic, expensive, would ask to call back but did not call back, has a distaste for questions, has a full mailbox on his phone . . . complete disaster. I typically choose the most stars balanced by the most reviews. In this case I went with my gut . . . it paid off big time. read more

As a licensed home inspector who sees a little of the good, plenty of the bad, and a truckload of the ugly, I can personally say I have been impressed with Good Plumbing's work since I live in a home completely plumbed by Brian and his crew from the ground up. It was not an easy task, either, with several unique fixtures and demands. That was three years ago and we haven't had a worry since. Even if we did, I know that Brian and Andy would be all over it like white on rice. I've referred Good Plumbing dozens of times and they have not let my clients or referrals down which is incredibly important to a guy who lives by referrals. Most recently I had them back to install a whole house filter that in itself was a daunting task. Disconnecting the 1 1/2" main, sweating joints in a tight closet. It came out beautifully and Jan couldn't have been more courteous. Keep it gents, my reputation is riding on it! RN read more

I called Good Plumbing late at night when with a leak coming through my ceiling. They came out in an hour. They were done in an hour and a half and allowed my landlord to pay with a credit card over the phone. Couldn't ask for better service.. thanks for the quick and great service guys! Jeanette - Chicago read more

Honest conversation with the owner who sent out another honest guy. My issue ended up being a slight tilt of the sewer pipe back towards the toilet which would cost a lot to level out. I appreciate their honesty that we have only had one issue up to this point and that it wasn't worth fixing unless it becomes an ongoing issue. read more

I'm going to say right up front that I've not used Good Plumbing for a specific service but plan to do so as soon as a need arises. After a week of trying to diagnose a water heater problem I broke down and called Good based on the Yelp reviews. Brian answered the phone and was straight up about the fact that they don't really do water heater maintenance. He direceted me to Design Temperature for my problem and they were at my house early for a same day appointment. The problem is fixed thanks to the referral from Brian and no one tried to sell me a new water heater that we didn't need. read more

I received a call from William 11/16/18. We had a great conversation. I believe the communication problem was a computer glitch. William wanted to resolve the plumbing problem. An appointment was set for this Morning 11/19/18. The proposal was reasonable and the cartridge for the cold & hot water replaced. A job well done. I will hire this company again! Don D read more

I had two toilets not working-one clogged and one not filling up correctly. I called 4 Seasons Sewer and Plumbing Good Plumbing Inc. I called at 5:30 PM on a Friday afternoon and they said they could come out that night. Joseph and Javi came out. They were efficient, polite and they fixed my problem. They gave me a quote which was a little pricey, so I only did part of the recommended work, but both toilets were working when they left. They gave me a discount and it was all very inexpensive in the end. Great Experience with this business-many thanks. read more

I found Good Plumbing on Yelp and called when my hot water heater died. They came out that night and had a new water heater installed within the week. The plumbers they sent were very nice and professional. I also needed a new toilet, as my bowl had cracked. The toilet they brought out was too big for my bathroom, so they said they would order one and get back to me. They never called back. I have called them repeatedly and gotten different excuses about the toilet since. They said they didn't have one in stock and would have to order one. Then 2 weeks later they said they would email me a list of toilets that would fit my space so I could choose one to order; I never received an email. This began at the end of August. I'm writing this on October 1 and still don't have a new toilet or even an appointment. I gave them extra chances because I was happy with the work they did for me previously, but I am going with another plumber who has better communication skills. If Good Plumbing responds quickly, they seem to do a good job. If they put you off at all, call someone else. I guess they don't want the business. read more

When our gas lines had been cut off by People's Energy for detecting a leak, and the temperature was 8 degrees below zero, every other plumbing contractor gave me an estimate of 2-3 days to come out. I couldn't believe it when Good Plumbing said they could be there within 2 hours. And Paul was the most old-school, skillful and dedicated contractor I've ever worked with! He literally climbed up on top of my washer and dryer, fitting into the smallest space imaginable, and hoisted our washer/dryer out of its tiny closet to reach the pipes behind. He was kind, considerate and knowledgeable. read more

Good Plumbing is one of the most professional and quality-driven companies with whom I have had the pleasure to do business. From the initial request for an estimate, to having the leak in my basement repaired, I was impressed with the outstanding service and courtesy I received. The plumber (Tony) who came out was prompt and polite. He was able to assess the situation immediately and fix the leak at a very reasonable price. In this day and age when it is generally the rule and not the exception for companies to miss scheduled appointments or not return phone calls, Good Plumbing treated me with respect and consideration, and I appreciate the integrity and exemplary manner in which they handled their business. This was the first time I needed to contacted a plumber, and it was a joy to work with a company that knows the meaning of quality work and efficiency the way Good Plumbing does. I look forward to doing business with them for years to come, and I wholeheartedly recommend them. read more

Our business hired Good Plumbing back in January for a large plumbing overhaul which required city permits and effective coordination with our General Contractor. I found their team to be experienced, professional, knowledgeable, and keen on working against a stringent deadline. When the city plumbing inspector arrived and made some recommendations, both Andy & Brian leveraged their vast experience to resolve the issues head on. When I have plumbing issues, I dial Good Plumbing's number without hesitation. Way to Go, Good Plumbing - you guys ROCK! read more

I emailed them through Yelp for an estimate around 8pm and got a response the next morning! Bill set up someone to come out that very day but I ended up having to reschedule a few hours beforehand. Bill was understanding and we found a time that worked the next morning. The plumber who came, Joe, called on his way to be sure the time still worked, and then arrived on time. He checked out the situation, told us exactly what needed to be done, quoted a very affordable price, and he fixed our problem in a under an hour. And that included a trip to the hardware store for parts. Joe was also friendly, especially to my very curious toddler, which I appreciated. Bottom line: fast, friendly, professional, affordable. read more

Cheers to Good Plumbing. I called to get an emergency service and he (name escapes me right now) informed he could not get out until 5 days later due to the amount of service calls he had. He understood my situation though and due to that, was honest and helped me find someone who could help. A person like that cares about the customer so wanted to leave this review. read more

Excellent experience. The day of the appointment, the plumber called to say he'd be there in an hour, and lo and behold he was there in an hour. He addressed the problem I'd called him for (leaky toilet), and before stepping out to pick up some parts he asked if there was anything else he could take a look at. As a matter of fact, my bathtub faucet was a little leaky too--so he fixed that as well. Courteous, prompt, effective, and he didn't make me feel like a dolt for not knowing anything about plumbing. Reasonably priced too. I almost wish something else would go wrong so I could call them again. read more

This company is totally professional. After waiting a full day, I finally learned that their computers crashed. After realizing from their written log that they missed their commitment with me, they made me a priority the next morning and offered a discount for the oversight & inconvenience. Ruben was our plumber. He diagnosed the problem in about two minutes and also made another key recommendation that would eliminate another problem down the road. Good Plumbing is our #1 choice for plumbing issues from here on out. Les M. Chicago, IL read more

Called Good Plumbing on Wednesday morning and they were able to come out on Friday. Pat called about a 1/2 hour ahead of time as was expected. Pat and Jeff showed up on time and rodded the kitchen sink drain pipe (was a good clog). I thought the cost was kind of high ($450 quoted but received the yelp discount so ended up at $403) but I don't know what a good price is for a 30' rodding (heh 30' rodding). Either way, so far so good. The sink drains without leaking now. We'll give it some time and make sure it continues that way and will write back otherwise. They also looked at the sump pump and confirmed that all was in good condition. I would recommend them to whomever asks. Paid by check. Not sure if they take CCs. read more

Called the company regarding a broken water heater on SUNDAY morning, somebody showed up around noon, and replaced it with a new one before dinner time! The price is not on the low end, but definitely a very reasonable one. Some miscommunication in the middle of the job but most of the issues worked out eventually. Hope they could improve to be more frank up front, so that next job (sure we will call them again) will go more smoothly. read more

Great service. You can count on these guys to solve the problem, pretty quickly and at a fair price. I definately recommend.

UNPROFESSIONAL! SAVE YOUR TIME AND MONEY! This is one of the worst guest service experiences I have had to date. I began my phone call (which costs $99 by the way--I found out when the bill was written out for me) by telling the operator I needed an emergency response if it was possible, and notified them I had an appointment in about an hours time. They told me they would check with their plumbers...... 10 minutes later I called back because I hadn't heard from them... After a long game of phone tag and inaccurate time quotes the plumber arrived over an hour from my initial call. My appointment was missed. The plumber was about to crack my pedestal sink from the wall until I notified him it was unnecessary and helped him to move the base from the wall so he could reach the piping. He finished and threw his gloves on the ground! The trash can was right next to the sink. He didn't tidy anything up, or attempt to leave things the way he found them. He wrote up the bill and it cost $149. This accounts for: -the service call which never confirmed a plumber was on the way. -waiting for over an hour on an EMERGENCY CALL. -missed calls being returned with multiple failed time quotes. -the missed time commitment they were notified of when they took the call. -almost damaging my sink because they didn't know how to do their work with a fairly common sink set-up. -leaving me a mess to clean up. This happened December 19, 2014. Almost a month later, I started receiving calls at 7 and 8 in the morning asking me for payment. They only then tried to collect on my card...none of my business why they waited so long, but definitely curious. They apparently attempted several times because a few days later, the activity showed up on my bank statement. I called back to speak with the manager about my experience, and the person on the phone was argumentative and stubborn. He told me he would take the $50 service charge off and I would only be charged the $99 for taking the call. He also told me his manager would call me, but with no time to expect a call. He rudely and abruptly ended the call. It has been a couple weeks now, and I have left messages asking for them to call me back. Nothing. This company is entirely unprofessional and cowards for ignoring my phone calls. read more

Good Plumbing - Disrespectful. Gloves thrown on the floor and they're out the door. - Plumbing Near Me - Chicago, Illinois

Our condo association has recently contracted with Good Plumbing and Four Seasons Plumbing on some emergency plumbing needs. They are responsive and most importantly - provide 24 hour service! Because sewer backups always happen on Sundays or in the middle of the night, right?! My only criticism is that we sometimes have to go back and forth on details due to errors on their part, but they always fix them and do great work. Bill and his team of plumbers have literally saved our plumbing! read more

I really wish I had the same experience with Good Plumbing... The estimate went great, it was pretty clear that [name removed] knew what he was talking about and we thought the price they gave us was fair. Unfortunately everything turned sour when beginning the actual work. The main problem was TERRIBLE communication. We arranged an appointment to meet the actual plumber on the first day of the work, along with the building maintenance people. [name removed] called 10 minutes before the appointment to let us know that "they did not think they needed to be there to meet us" (the appt. had been talked about on 3 different occasions). We had driven 45 minutes (we had not moved into our apt. yet) and taken time off of work for this appointment. Everything kept getting worse and worse. Since the meeting was canceled, we were not able to meet with the plumber before he began the work, and consequently the job was done wrong and our shut off valves were put in the wrong spots (behind future appliances). We were on a tight schedule and had to shut off water for the entire building to start the work, so there was no way to have the valves moved the next day. Now if we need to use our emergency shut off valves we will have to pull out our dishwasher from under the counter to access them. We explained the technicalities of the job repeatedly (and provided scaled drawings) but were not listened to. Eventually a very bad situation arose when the work was not finished on time and we were not told - they knew the electricians were supposed to start the next day but did not feel it was their responsibility to tell us. Delays happen very frequently with contractors, and we did not mind that the work took longer than estimated, but what was a big problem for us was the way [name removed] talked to us and told us we were crazy to think they would contact us and that we should have a general contractor for the job. My father and step father are architects, and my husband has worked in this field as well - it is obviously unreasonable to think you would need to hire a general contractor for a small kitchen job in a condo building. I doubt all you other Yelpers had GC's for your small jobs, right? The next day I called to check on the status of the job, since [name removed] made it clear that we needed to chase them down if we wanted to know what was happening, and the conversation did not go well at all causing a very stressful scene. We really wanted to just stop working with them and forbid them to come to our apartment again but being desperate (and not wanting to be homeless) we had to bite the bullet and let the plumber finish the job. Both [name removed] and the actual plumber [name removed] were decent to deal with, and we wish we had only dealt with them but unfortunately our experience with Good Plumbing was very stressful and insulting. [name removed] kept criticizing how we were handling our apartment remodel and mentioning they do not like to deal with people who do not have general contractors. Yes this was our first home and it was very overwhelming, but the plumbing was a very small part of the work and it was by far the most unpleasant experience. This could have been a very simple and pleasant job, and I wish we could leave the 5 stars that others are leaving. We don't think it is unreasonable to show up as scheduled and as discussed (especially when meeting the client, knowing they are going to be late to work for this meeting), and most importantly - let your customer know what is going on with the project! The name Good Plumbing is actually not a bad description, because our plumber [name removed] actually did nice clean work (except for the initial problem with the valves, which was not totally his fault since he was told not to meet us). However, in a service industry this is one company that has ruined what could have been a good job with incredibly unprofessional customer service. read more

So if you're expecting a person from Good Plumbing to come out, you may be confused. They sent out a guy from a different plumbing company. Why, I'm not sure but it is in my opinion that they should be up front about this or at least explain what is going to happen. Here's my full story: I made an appointment with Bill from Good Plumbing. Waited on the day of appointment but since I had heard nothing I decided to give them a call to see if they were still coming. He had completely forgotten and apologized. That is fine since he waived the fee for the plumber to come out when we rescheduled (something that he eventually had forgotten he did after the rescheduled appointment by the way...). I rescheduled for 9am... Bill reassured that he would get it right this time and even offered to make us a priority by stating that he'd get someone out here between 8 and 9. The plumber called at 8:30 to say he'd be late... he eventually came at 10:10. Gave me the excuse for his previous appointment taking longer than expected. Did have an appointment before 8am? Did he forget that we were a priority? Maybe, maybe not, I don't even care at this point. I was also confused because the plumber ended up being from a different company than Good Plumbing. Back to the issue at hand... I had a minor leak going on in my bathroom. We basically just needed to repair the wax ring. After getting a quote for the wax ring, I decided that the price was too high for me. What bugs me more is that, after the plumber left, I get a call from Bill. He tells me he will reduce the price by 25%. I think to myself, wow that is a big price difference. I was actually put off. Why would you quote me a higher price from the beginning? All in all, after speaking to both Bill and the plumber, this company is unorganized and gives me bad vibes. I did not have any work done with them but have communicated with them as well as had visit for a quote and I would be wary. read more

Most absurd business I've ever dealt with. The first time I called, I was told a plumber would be calling me shortly to let me know his availability for the night. 5 hours later, no one had called. I called the service center for a second time, and they sent out an "urgent" request. No one called me to set up a time. Called the service center a third time, got a different person, who said that she could not make the plumber call me, only pass on a message. ...excuse me? Then why are you in business? I was told I could continue waiting or cancel the service request. Since it could have been days until something was scheduled, I obviously cancelled. Ridiculous. read more

The Scene: Washing Dishes on a Saturday Afternoon Action: I was washing dishes, and I casually reach under the sink to return the dish liquid. "Drip drip"; I had a WTF moment. I grabbed my flashlight to get a better look; mold had formed on the wood (of the cabinet that hides the pipes) and the pipe was steadily dripping. Arrggh, I ran to the computer and immediately searched yelp. After reading all the reviews, I was sold. I called and explained, to the owner, the situation. He informed me that he could have someone out to me on Sunday morning. I told him that I will call other places to see if they can get someone out to me today. He responded that he would call me back in 5 minutes. Barely 5 minutes, he calls me back and told me that someone would be over in 45 minutes. He called back afterward to mention that the plumber was on his way. Within 15 minutes of the second call, the plumber (Jimmy) arrived. He assessed the situation, mentioned something about how the original plumbing was done, and ran to get his tools and parts. After 20 minutes, the job was done! I highly recommend "Good Plumbing", for both the service and customer service. read more