service 05/26/2026. 35741 mile Acura of Valley Stream Service…read more 700 W Merrick Rd Valley Stream, NY 11580 I made an appointment at the Acura of Valley Stream service center for periodic maintenance, including an oil change and transmission oil change, and to report current problems with my car. However, when I arrived, the shop Service Manager Norman Ryder would not take my car at the scheduled appointment time. He asked why my car had not been serviced at that location before He then told me to leave the shop and drive my car outside. The manager said that their shop would not service my car. This location very bad service.

I drove from Brooklyn for my vehicle to be serviced. Keep in mind I had a scheduled an appointment…read morefor 10am. I was informed at 9:40am they were no longer taking anymore cars. The staff were rude and sarcastic. The attendant told me to come back at 12pm. I told him I had other things to do on this Saturday. His rebuttal was "Not if you don't have a car." I asked to speak with the manager. She wasn't helpful as well. I asked about other prospective location and she did not assist me. I ended going to another service center. They informed me of inaccuracy with my previous oil change. Essentially, too much oil was put in my car during the last change, which could have been called catastrophic. Valley Stream service center is horrible!!!!!!!!

I needed brake pads and rotors so I stopped in. They are always helpful never a long wait…read more There prices are decent and always helps to assist you with taking your items to your vehicle.

I desperately needed brake pads and happened to be in the Queens area! I am so happy that I came…read morehere. So helpful and kind. Not to mention quick and efficient. I will definitely come back!

I sent my ECM in for repair and IT WORKED!!!…read more I have saw plenty of negative reviews about Flagship one and the problem people have had. Just as I had suspected it was people stressing out over a problem that it's not an easy fix. I sent in my ECU to them because it was fried and the dealership no longer makes them. Flagship One updated me at every step they took it through, and their support team responded to any questions I had via email within 24hrs every time! Upon receiving it back and getting it installed, my truck started up perfectly! Please note if you look at older negative reviews on the Better Business Bureau site most of those complaints that were post on the site were before the customers issue was fully resolved it's people getting ahead of themselves with a company that's doing its best. I really appreciate Flagship one and I don't think people should be scared by these horrible reviews!

As a business owner and repair facility myself, I have dealt with many parts suppliers and warranty…read moresituations, and my experience with Flagship ECM was one of the worst I have ever had. We ordered an ECM for a 2002 Dodge Dakota base model. This is a very basic 24-year-old vehicle with no bells and whistles. It took approximately 4 weeks just to receive the original ECM. After installing it, our customer drove only about 120 miles before the vehicle failed again with ECM-related issues. That's when the real nightmare began. When we contacted Flagship, they told us that if we wanted to simply replace the ECM without going through their technicians, there would be no warranty on the replacement. So we followed their warranty procedure. We waited for their technician to send us a diagnostic form, filled it out in detail, and then waited another 48 hours for them to approve the return. Once approved, they provided a ground shipping label from California to New York, which took additional time. In my opinion, a warranty return for a failed replacement part should have been handled with urgency, especially when the part had only lasted approximately 120 miles. We are a repair facility ourselves. When a customer comes back because something we repaired failed, we make that customer a priority. We understand that their vehicle is important and that our reputation is on the line. Unfortunately, Flagship did not treat our situation that way. After they received the ECM, it took another week just for them to look at it. Then we were told they were working on it. Another week passed, then another. When I contacted them for updates, I repeatedly received answers such as "it's being finalized," "it will ship soon," "by the weekend," or "by Monday." This was a 24-year-old base-model Dodge Dakota, not some complicated new luxury vehicle. Why did a warranty repair take weeks? Eventually, they told us it was being shipped Next Day Air, yet even that arrived days later due to a weather delay. By the time this entire ordeal was over, we had lost approximately 8 weeks total about 4 weeks waiting for the original ECM and roughly another month dealing with the failed unit and warranty process. The worst part is that this wasn't just an inconvenience for our shop. Our customer was an older gentleman who had been coming to us for approximately 10 years and had difficulty walking. Because his vehicle was down, he repeatedly came to our shop asking what was going on, while I had very little information to give him because Flagship wasn't giving me answers. Ultimately, I lost a customer who had trusted our shop for 10 years because of this ordeal. Flagship was quick to tell us that if we didn't want to wait, they could refund our money. But after wasting weeks waiting for their product and then going through their warranty process, a refund doesn't fix the time lost, the customer's inconvenience, or the damage to our reputation. As a business owner, I understand that parts fail. What matters is how you handle the problem afterward. Flagship ECM did not make us feel like a priority, did not communicate effectively, and did not show any urgency in resolving a warranty issue that they should have handled much faster. I am honestly surprised by some of the positive reviews. Maybe others have had different experiences, but based on ours, I will never purchase another ECM from Flagship ECM again. If you're a professional repair facility, think twice before relying on them for a vehicle that your customer needs back quickly. The biggest problem wasn't just the defective ECM it was how Flagship handled the situation afterward. Extremely disappointing experience. 0 star.

Manager of Store Not Professional! Does not know how to return important phone calls.read more

Knowledgable employees and a store that offer great prices ! Offer a wide variety of paints and…read moreother auto body supply manufacturers

Listen. This place gets bad reviews. I had a problem with my order, I called their number and left…read morea message. Guy called me back 30 mins later and sorted my problem out. Can't ask for more than that. That's my honest experience 5/28/2026

Great service! Had a oil leak in my engine and came in for a product which would slow or stop the…read moreleak. The manager and employee on duty worked together to find me exactly what I needed, they recommended a product that was a third of the price of the one I was intending to buy, and asked pointed questions and made great recommendations based on my answers. Highly recommended for knowledgeable and honest service.

Last year I went to my car's dealership for a brake quote which they gave me and said they should…read moreit should be done soon. I left and went to Wonderama for a quote. Not only was it more than $500 cheaper, they said the job could wait. I checked periodically, and 3 months later I finally had my front and back brakes replaced at a great price. Today, (Monday morning), I woke up to my car headlights being on and could not turn them off. I attempted to get the car into my dealership (8:30 call to service department, left message and then drove over to dealership at 10:15) but they were so busy and could not give me an appointment until Thursday morning. I drove over to Wonderama. I didn't have to wait too long. They got the lights off and ordered a part which they should have tomorrow to fix the problem. Ed, the owner is delightful to work with as are his employees who are all knowledgeable and kind. Make sure you check this place out for all your car service needs. I don't expect to be using my car's dealership for any more repairs

They are fast workers and did a great job when I visited on Monday after Queens decided it would be…read morea great idea to cut the concrete around a sharp manhole, puncturing my tire after only having it less than 2 years. I would definitely return here and recommend this place to others.

My experience with South Shore Hyundai made car shopping a hassle free experience. Working with…read moreSales consultant Zyshonne Monroe was wonderful! Sales Mangers Ryan Weaver and Daniel Blank, along with Finance Manager Frank Carrasso went above and beyond to meet my expectations in leasing a new Tucson Ltd. Their professionalism was honest, transparent, and pressure-free. I highly recommend working with Zyshonne for a pleasant experience in buying or leasing a new vehicle.

I have bought or leased from South Shore a few times in past and had good experiences, now but will…read morenever again. I have a plug in hybrid on my current car and about 2 months ago it stopped charging, could not charge the car. We thought it might be the charging cord so we took it to a charging station and different cord but still would not charge, the port on the car would not click. Took to South shore service and for 2 days i was without a car and they never called me with any updates. i had to call them, would be told that they would call me back, never did. So i went and got the car because i need it for work , had no update at all from them on what might be the issue , was told when I got car that the "foreman" needs to look at it, but he was off. So 2 weeks later, after escalating to a service manage, i arranged to drop off car again and get a loner. 3 days after it being there i was told that they were able to charge it. I said great, what did you do? They said they were able to charge it, no details on how. I asked if it could be my cord, they said repeatedly they did not understand my questions. When i went to pick up the car i brought my cord and plugged it in out South Shore and it would not charge, they told me they were "bad outlets". I once again asked them how they charged my car, maybe we could use the good outlet so i can check if it is my cord and I was told they did not understand my question. This went on for quite some time. it was as id they were all pleading the5th. Hate to say it, but bottom line they just did not care at all. So now i need to continue to put gas in my plug in car while gas prices are extremely high. Its a shame but i am not dealing with it anymore, when my lease is over i will drop car off and never deal with them or probably Hyundai ever again. Life is too short. Stay away from SS Hyundai! Tom C.