Bad work, poor customer service, lack of responsibility and just poor workmanship in general. I paid $1,000 to have my bumpers sprayed with black bed liner on my Ford Raptor and an electric air horn put in. Within a day, the horn was stuck on. I brought it back the next day and was told it was bad relays and they were replaced. A week later, the horns completely fell out. I brought the truck back again and they better attached a new set of horns. Then, almost a year and a half later, I get a flat tire. I insert my key into the rear bumper access to get the spare tire but the key won't turn. I get under the truck and take a look under the bumper and Valley Van sprayed over the lock mechanism for the spare tire access. I added a picture of the underside of the bumper where you can see the black bedliner material covering the locking mechanism. They didn't remove the lock mechanism before they sprayed the bumper. Now, because of their poor workmanship, I was stranded with no means to get my spare tire out and had to get the truck towed. It gets worse. I called and emailed Valley Van. I get a call from Carlos telling me to come the next day, early morning. I'm there at 8AM and the person working there doesn't know anything about what Carlos told me to do. He said Carlos is not in that day. I told him that Carlos told me to come in so why wouldn't he be here or tell someone I'm bringing in my truck? I then tell him the story about how my locking mechanism was oversprayed on the bumper and it left me stranded. This guy doesn't want to take responsibility whatsoever and tries to convince me that my truck has an electronic access to the spare tire. I tell him that it does not and that I have a picture of the oversprayed locking mechanism and, he can go under the car to see it himself. He's full of excuses, still telling me it wasn't them and even went to the point of taking about how he hates spraying bumpers and that they lose money doing this and they get complaints. He then complains about how the bumper might have to be removed and how it's extra work, etc. He then tells me that they don't have room to hold the truck and nobody is there to work on it. I then tell him that Carlos told me to come that day and it would get fixed. He continues to complain and then I tell him that I was stranded because of this and you don't see me complaining. I just want it fixed. He then sarcastically tells me that I just have bad luck and I respond that I don't have bad luck, I chose a bad place to work on my truck, which was Valley Van. Later that day, he calls me to come pick up the truck. I return and see the truck in front of the shop and I look under the bumper and see where they carved the bed lining material out of the locking mechanism from the bumper. I go inside and now there's another man there who tells me that it wasn't their fault that the locking mechanism was stuck and that someone else did it. I tell him that there was bed liner oversprayed from what Valley Van did and nobody else sprayed bedliner on it. I offered to show him the picture and he doesn't want to see it. He then shows me a piece of masking tape they removed from the truck and says that is what was covering the locking mechanism and that it's epoxy and says it the mixing kind. That's not true. It wasn't epoxy, it's masking tape. Anyone can tell it was tape and not epoxy. What happened is that Valley Van covered the lock with masking tape on the inside and they sprayed over the bumper. Then they failed to remove the tape and the liner dried and that is why the locking mechanism was stuck. It was total negligence and poor work on their part. I wasn't looking for anything besides for them to fix their screw up but all I got was a lack of accountability, blame, gaslighting, poor customer service, shoddy workmanship, being lied to and just an overall terrible experience. If you love your vehicle, this is a place I would definitely avoid. They have a nice show room but don't be fooled. Their work is shoddy and they will lie to your face to avoid any sort of accountability. As you can see, a very simple job turned into 3 times I had to return to get the work redone and I received poor customer service every time. Spend your hard-earned money elsewhere. Also, after a year, the bumpers that they painted are starting to peel. They didn't even prep the bumpers, they just sprayed them and that's why it's peeling now. I can see the old paint as the liner peels away. Avoid Valley Van, it's just bad work and shoddy craftsmanship all around. read more

Valley Van - This the rear of the locking mechanism for the spare tire on the Ford F150 Raptor. They failed to remove it and sprayed over it. How stupid - Auto Parts & Supplies Near Me - Valley Stream, New York

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Amazing business providing a helpful staff, with great pricing and inventory. Superior than so many businesses within this space.

I'd give zero stars if I could. I called to make an appointment, dropped off the car at my appointment time was told to come back in two hours. When I returned two hours later my car was not touched and I was told there were two people ahead of me in line. When I lodged my complaint with the woman who made the appointment with me over the phone, she tried to say, that it was first come first serve all of a sudden. The owner or whoever answers the phone in the shop, says he hates dealing with his tint guy, and moaned and groaned, while I was trying to make the appointment how he hates dealing with the guy. so if you have such an unprofessional person working for you and it makes your business look bad. Why do you keep them around? I wouldn't recommend valley vans to anyone and I will never go there again. read more

This was the third place I went to. One was a one man shop and could not perform installations . The next place had a 6 month waiting list! I found this place to be impressive and the gentleman who assisted me to be knowledgeable and friendly. After I decided what I wanted, I came back and discussed the installations. I thought the price was high but wanted professional installation. I was told it would take all day and I should Uber home. At the end of the day, they would call me to pick it up. All sounded good so I took the day off for this upgrade I emptied out my truck that took hours! I showed up first thing in the morning. I noticed that there was a bunch of vehicles outside and in the service bays already! The gentleman I spoke to all along had a total different conversation. He wanted the truck for more than one day and blamed it on his technicians and their slow progress. He then explained to me that if you want it right it will take 2 days! He then proceeded to explain how long each installation would take. At that point I knew he was just BS me since I already installed a light bar in less than 1 hour and stated it would take 3 hours! He wanted me to leave it but I had work the following morning. He had no concern regarding this problem, so I told him when I have at least 2 days off I get back to him. As I left I realized what's the difference. He could if kept it for the day and did what he could but sent me on my way. An appointment here has 0 value. Since I became frustrated, I actually did it all in less than one day and saved $1000! It saddens me to post this but thank god I have skills to do it myself and not rely on a phony appointment. read more

Giving 1 Star because NONE is not an option. Got the roof rack installed on my brand new van and the next day rained and van got flooded because they won't use any type of sealant. They are also very rude and unprofessional, to say the least.... STAY AWAY FROM THIS BUSINESS AND TAKE YOUR MONEY SOMEWHERE ELSE! read more

Giving Valley Van 1 Star. July 16, 2018, bought a 2018 Ford F150 from Crown Ford of Valley Stream, Kevin was the Salesman, he was great, Kevin indicated that the truck did not have Navigation equipment, he took the truck to Valley Van for installation of Navigation. I took delivery of the truck on 16 July 2018, upon driving the truck I discovered that the needed minor adjustments. On 17 July 2018, I took the truck to Valley Vans, that day the techs did a great job, I was on my way in 15 minutes. Fast forward to 13 Aug 2019: I took the truck to Valley Van for installation of a customer supplied Dash Camera. Mark took down my information, he was very impolite (smart alec), the bathroom and waiting room was filty. My first and last name was misspelled on the invoice. Installation of the Camera was great. Fast forward to 14 Aug 2019, I delivered someone document to Mark of Valley Van and informed Mark that I needed more work done on my Truck, I was completely Ignored, I finally left., read more

Amazing customer service, super friendly staff !! I've been coming here for years, the best business in the industry. Highly recommend for all auto accessory needs ! read more

I'm really not a person who puts up reviews.. But in this case I find it necessary I've been to many auto shops where they never cared & Yessed me up & down when I arrived with my Van to be modified total interior. Ronnie the owner was very easy to work with along with one of his team members Tom hope I'm correct whatever I needed done was done with "Perfection" Class Act .. Highly recommend 5**** read more

Beautiful showroom with wide assortment of accessories available for purchase. They can also special order accessories specific to your vehicle. Have had windows tinted, radios installed in numerous cars and its always been a very pleasant experience. Love supporting a local business like this! read more

Horrible staff. Arrived for ten minutes prior to my appointment time. While waiting, two of the staff got in an argument. The Caucasian man threw my key at me, walked away telling the other worker to help me. I waited and was ignored for five minutes before I decided to leave. read more

This is the only place I come too when I do custom work on my car. I've gotten my windows tinted fog light installation horn install etc. Whatever you need at this place they have and whatever you need done in your car they can do. This place is the joint. read more

excellent customer service aswell as the largest van and truck accessories selection around. just wish they took american express, but that does not mean they do not deserve 5 stars read more

This place deserve the 5 stars, to be honest they should get a sixth star. Any automotive needs you should go to this business. Best business i have been to in a long long time. read more

horrible customer service. 8 months after a $3k navigation system, the head unit was loose and they refused to fix it. insisted on an appointment (earliest was 3 weeks away) read more