Bad work, poor customer service, lack of responsibility and just poor workmanship in general. I…read morepaid $1,000 to have my bumpers sprayed with black bed liner on my Ford Raptor and an electric air horn put in. Within a day, the horn was stuck on. I brought it back the next day and was told it was bad relays and they were replaced. A week later, the horns completely fell out. I brought the truck back again and they better attached a new set of horns. Then, almost a year and a half later, I get a flat tire. I insert my key into the rear bumper access to get the spare tire but the key won't turn. I get under the truck and take a look under the bumper and Valley Van sprayed over the lock mechanism for the spare tire access. I added a picture of the underside of the bumper where you can see the black bedliner material covering the locking mechanism. They didn't remove the lock mechanism before they sprayed the bumper. Now, because of their poor workmanship, I was stranded with no means to get my spare tire out and had to get the truck towed. It gets worse. I called and emailed Valley Van. I get a call from Carlos telling me to come the next day, early morning. I'm there at 8AM and the person working there doesn't know anything about what Carlos told me to do. He said Carlos is not in that day. I told him that Carlos told me to come in so why wouldn't he be here or tell someone I'm bringing in my truck? I then tell him the story about how my locking mechanism was oversprayed on the bumper and it left me stranded. This guy doesn't want to take responsibility whatsoever and tries to convince me that my truck has an electronic access to the spare tire. I tell him that it does not and that I have a picture of the oversprayed locking mechanism and, he can go under the car to see it himself. He's full of excuses, still telling me it wasn't them and even went to the point of taking about how he hates spraying bumpers and that they lose money doing this and they get complaints. He then complains about how the bumper might have to be removed and how it's extra work, etc. He then tells me that they don't have room to hold the truck and nobody is there to work on it. I then tell him that Carlos told me to come that day and it would get fixed. He continues to complain and then I tell him that I was stranded because of this and you don't see me complaining. I just want it fixed. He then sarcastically tells me that I just have bad luck and I respond that I don't have bad luck, I chose a bad place to work on my truck, which was Valley Van. Later that day, he calls me to come pick up the truck. I return and see the truck in front of the shop and I look under the bumper and see where they carved the bed lining material out of the locking mechanism from the bumper. I go inside and now there's another man there who tells me that it wasn't their fault that the locking mechanism was stuck and that someone else did it. I tell him that there was bed liner oversprayed from what Valley Van did and nobody else sprayed bedliner on it. I offered to show him the picture and he doesn't want to see it. He then shows me a piece of masking tape they removed from the truck and says that is what was covering the locking mechanism and that it's epoxy and says it the mixing kind. That's not true. It wasn't epoxy, it's masking tape. Anyone can tell it was tape and not epoxy. What happened is that Valley Van covered the lock with masking tape on the inside and they sprayed over the bumper. Then they failed to remove the tape and the liner dried and that is why the locking mechanism was stuck. It was total negligence and poor work on their part. I wasn't looking for anything besides for them to fix their screw up but all I got was a lack of accountability, blame, gaslighting, poor customer service, shoddy workmanship, being lied to and just an overall terrible experience. If you love your vehicle, this is a place I would definitely avoid. They have a nice show room but don't be fooled. Their work is shoddy and they will lie to your face to avoid any sort of accountability. As you can see, a very simple job turned into 3 times I had to return to get the work redone and I received poor customer service every time. Spend your hard-earned money elsewhere. Also, after a year, the bumpers that they painted are starting to peel. They didn't even prep the bumpers, they just sprayed them and that's why it's peeling now. I can see the old paint as the liner peels away. Avoid Valley Van, it's just bad work and shoddy craftsmanship all around.

Amazing business providing a helpful staff, with great pricing and inventory. Superior than so many…read morebusinesses within this space.

I drove from Brooklyn for my vehicle to be serviced. Keep in mind I had a scheduled an appointment…read morefor 10am. I was informed at 9:40am they were no longer taking anymore cars. The staff were rude and sarcastic. The attendant told me to come back at 12pm. I told him I had other things to do on this Saturday. His rebuttal was "Not if you don't have a car." I asked to speak with the manager. She wasn't helpful as well. I asked about other prospective location and she did not assist me. I ended going to another service center. They informed me of inaccuracy with my previous oil change. Essentially, too much oil was put in my car during the last change, which could have been called catastrophic. Valley Stream service center is horrible!!!!!!!!

Dealer Took $400, Skipped the Work, and Left My RDX Unsafe…read more I booked a "smoke-test" appointment because my scan tool showed EVAP codes. The soonest slot they'd give me was a month out. * No smoke test was performed. They simply re-scanned the car (exact codes I already knew) and charged $230 "diagnostic." * They billed 2.5 hours labor to swap a purge valve, a 20-minute job, bringing the total to $600+. * Within 48 hours of pickup the car developed a parasitic electrical drain so severe the battery dies in two days. The timing is beyond coincidence, yet they demanded another $200 "just to look at it" * When I first reported the new problem, they said no technician was available and pushed my next appointment another month out. I now own a $55 k Acura I can't safely drive, and they refuse basic accountability. Their service desk denies, delays, and upsells, then claims they "tried to reach me" only after I posted this review. Save your money, your time, and your sanity. Go anywhere else before trusting this dealership with your vehicle. I've included a short video showing my dashboard behavior without touching anything so you can see exactly what they left me with after "service."

I needed brake pads and rotors so I stopped in. They are always helpful never a long wait…read more There prices are decent and always helps to assist you with taking your items to your vehicle.

I desperately needed brake pads and happened to be in the Queens area! I am so happy that I came…read morehere. So helpful and kind. Not to mention quick and efficient. I will definitely come back!

I sent my ECM in for repair and IT WORKED!!!…read more I have saw plenty of negative reviews about Flagship one and the problem people have had. Just as I had suspected it was people stressing out over a problem that it's not an easy fix. I sent in my ECU to them because it was fried and the dealership no longer makes them. Flagship One updated me at every step they took it through, and their support team responded to any questions I had via email within 24hrs every time! Upon receiving it back and getting it installed, my truck started up perfectly! Please note if you look at older negative reviews on the Better Business Bureau site most of those complaints that were post on the site were before the customers issue was fully resolved it's people getting ahead of themselves with a company that's doing its best. I really appreciate Flagship one and I don't think people should be scared by these horrible reviews!

DO NOT USE THIS COMPANY!!! Not only did they send us two computers that didn't work they also…read moredamaged our original one. We wasted two months dealing with this company. Now we are totally without a computer.

Manager of Store Not Professional! Does not know how to return important phone calls.read more

Knowledgable employees and a store that offer great prices ! Offer a wide variety of paints and…read moreother auto body supply manufacturers

Great service! Had a oil leak in my engine and came in for a product which would slow or stop the…read moreleak. The manager and employee on duty worked together to find me exactly what I needed, they recommended a product that was a third of the price of the one I was intending to buy, and asked pointed questions and made great recommendations based on my answers. Highly recommended for knowledgeable and honest service.

I ordered two sets of windshield wipers to get ready for the upcoming winter season here in…read moreMassachusetts. Two months after I ordered them I tried to install the Anco 35 series wipers. They sent me the wrong items. I paid lots of money and was going to be a repeat customer next year for my three automobiles. When I contact customer service via email, they never said they were sorry, they just said that they I couldn't return them because it had been a few days past the return date. I explained my delay in trying to install them but it wasn't good enough. I tried to swap them for the correct ones and reorder and they said no. They wouldn't budge or even work out a compromise. Now I can understand why most previous customer give Auto Barn a bad rating. I just joined that list. Please beware of dealing with this company.

They are fast workers and did a great job when I visited on Monday after Queens decided it would be…read morea great idea to cut the concrete around a sharp manhole, puncturing my tire after only having it less than 2 years. I would definitely return here and recommend this place to others.

I've been to this establishment several times, and each visit was very pleasing. The service is…read morefast and efficient. The owner (sorry I forgot his name) was very helpful and professional. Fair automotive repair pricing. I highly recommend this establishment.

My experience with South Shore Hyundai made car shopping a hassle free experience. Working with…read moreSales consultant Zyshonne Monroe was wonderful! Sales Mangers Ryan Weaver and Daniel Blank, along with Finance Manager Frank Carrasso went above and beyond to meet my expectations in leasing a new Tucson Ltd. Their professionalism was honest, transparent, and pressure-free. I highly recommend working with Zyshonne for a pleasant experience in buying or leasing a new vehicle.

I've been going to this place for the past 3 years and it never fails to disappoint me…read more Today I went in for tire rotation and oil change. It took 2 1/2 hours before I decided that I was gonna check on the car, during the timeframe I was sitting there I got no update, on what was happening with the car, but this is not unusual this is the norm for this location. I asked if the car was ready. Advisor said give him two minutes 20 min passed still nothing. I got up and went to advisor he Said it's gonna be another two minutes. Finally, I got the receipt, I paid and went to the valet, He said give him a minute he need to have some move the car that was parked in front of my mine, which means my car had been done and sitting there for a while. As I left the lot, I noticed the front left tire was lower than the usual 34 it was at 31, and the other three was at 33 when it's usually @35,36. So I went back, I spoke with the attendance supervisor about the issue, I ask him if his engineer can't make sure that the tires pressure is good on a car after it has been service, how should I be comfortable knowing that my car wheels don't fall off, if they can't do a simple thing as making sure the tire pressure is good after service. He was very dismissive told me let's go outside and talk, But instead, he walked me to my car Open my door and practically sit me in the car, to avoid the complaint. On my way home, I called my husband and I told him what happened He said if they had rotated the tires, the front left shouldn't been the Lowest Pressure tier still, not possible which, leads me to believe that they never did rotate the tire. They just changed for the Service and said they did it. I do not trust this service location.

manager of Louis is awesome very patient & thorough. I went their near closing time, he did not…read morerush me at all. really appreciate great customer service.

Bought some parts last Saturday they promised to deliver on monday, today is Wednesday, parts was…read morenot delivered, called today they promised this afternoon , if I didn't call I would probably be waiting all year,