As a business owner and repair facility myself, I have dealt with many parts suppliers and warranty…read moresituations, and my experience with Flagship ECM was one of the worst I have ever had. We ordered an ECM for a 2002 Dodge Dakota base model. This is a very basic 24-year-old vehicle with no bells and whistles. It took approximately 4 weeks just to receive the original ECM. After installing it, our customer drove only about 120 miles before the vehicle failed again with ECM-related issues. That's when the real nightmare began. When we contacted Flagship, they told us that if we wanted to simply replace the ECM without going through their technicians, there would be no warranty on the replacement. So we followed their warranty procedure. We waited for their technician to send us a diagnostic form, filled it out in detail, and then waited another 48 hours for them to approve the return. Once approved, they provided a ground shipping label from California to New York, which took additional time. In my opinion, a warranty return for a failed replacement part should have been handled with urgency, especially when the part had only lasted approximately 120 miles. We are a repair facility ourselves. When a customer comes back because something we repaired failed, we make that customer a priority. We understand that their vehicle is important and that our reputation is on the line. Unfortunately, Flagship did not treat our situation that way. After they received the ECM, it took another week just for them to look at it. Then we were told they were working on it. Another week passed, then another. When I contacted them for updates, I repeatedly received answers such as "it's being finalized," "it will ship soon," "by the weekend," or "by Monday." This was a 24-year-old base-model Dodge Dakota, not some complicated new luxury vehicle. Why did a warranty repair take weeks? Eventually, they told us it was being shipped Next Day Air, yet even that arrived days later due to a weather delay. By the time this entire ordeal was over, we had lost approximately 8 weeks total about 4 weeks waiting for the original ECM and roughly another month dealing with the failed unit and warranty process. The worst part is that this wasn't just an inconvenience for our shop. Our customer was an older gentleman who had been coming to us for approximately 10 years and had difficulty walking. Because his vehicle was down, he repeatedly came to our shop asking what was going on, while I had very little information to give him because Flagship wasn't giving me answers. Ultimately, I lost a customer who had trusted our shop for 10 years because of this ordeal. Flagship was quick to tell us that if we didn't want to wait, they could refund our money. But after wasting weeks waiting for their product and then going through their warranty process, a refund doesn't fix the time lost, the customer's inconvenience, or the damage to our reputation. As a business owner, I understand that parts fail. What matters is how you handle the problem afterward. Flagship ECM did not make us feel like a priority, did not communicate effectively, and did not show any urgency in resolving a warranty issue that they should have handled much faster. I am honestly surprised by some of the positive reviews. Maybe others have had different experiences, but based on ours, I will never purchase another ECM from Flagship ECM again. If you're a professional repair facility, think twice before relying on them for a vehicle that your customer needs back quickly. The biggest problem wasn't just the defective ECM it was how Flagship handled the situation afterward. Extremely disappointing experience. 0 star.

I wish I wouldn't have believed all the fake 5 star reviews on google. From the start, they are…read morevery responsive to sell you parts and ship in a timely manner. I ordered a pcm for my Navigator and it was faulty. My mechanics programming tool showed no communication between the pcm and transmission causing my vehicle to not shift gears anymore. I filled out the RMA but they wanted my original pcm to clone it. I'm glad I did not do that! My mechanic found a pcm from another local salvage yard and now my vehicle works flawlessly. He also had bad experiences with this scam company. Good luck getting a refund back. They ignore your requests. I have disputed the transaction with my bank.

They had what I needed at the right price, a new battery. Unfortunately, the free installation…read morewasn't super helpful as the person that job it was to do that left while I was paying for my new battery. Lol oh well at least they lent me the tools to do it myself

I've been to this store twice this month on Sundays and both times the gentleman behind the counter…read morewere so helpful and kind.

My father brought a 12-year-old leaf blower in to this shop. He had installed all new parts himself…read moreand informed them as such. The new parts didn't do the trick so he brought it to Merit. He goes back in a few days later after leaving the blower and a $20 deposit. He was told that they replaced all the parts he had newly installed himself - and charged him for all those parts that were brand new already! They also charged $45 for what they quoted as two hours of labor. Two hours of labor to basically adjust a leaf blower! The grand total was $75! For that, he could have purchased a new blower! When he argued with them regarding the gouging, the nasty owner said to take $5 off the price. Absolutely a scam - you want to go local and support local but with these prices like this, who can afford that? Never again. (And you shouldn't go either!)

Very Rude, quoted one price and then came back and it was almost triple (reason was apparently it…read morewas a busy time) FYI October 15th for a snow blower tune up....No Masks...Talked Down To...The list goes on. If anyone is in the area check out the place on Whitehall street instead.

I needed a battery for my Acura and highly recommend Don Jay Auto & Electric!! Mike was super…read morefriendly and helpful!! Thank you... Liz Davis Far Rockaway

Great mechanics, excellent service, honest and skilled- they fix everything, but never will they…read morerecommend work you don't need!

I needed a battery for my wireless key flob so this auto part store was the closest location from…read morewhere I was at so I stopped in. It was only me and another customer in the store. The other customer was being helped so I waited right by the counter for awhile no one came up front and when the guy did there was No Hello, No Smile just asked are you being helped. I said no he said someone will be with you. I was still standing there for a couple of minutes then I left. Horrible customer service I was in the store almost 10 minutes no help, never asked me what I needed.

Great help on small and large items. Countermand Ravindra was with me every step of the way. He…read moremade sure that I had the right part and that my car was ready to go.

Mike and Neil are the best. Very courteous and honest. They always take care of my…read more I will recommend their services to all who are in need of mechanics

Great experience. Needed a new battery. We called on our way and they had the battery and were…read moreready to go when we got there. Great service, fast and efficient. Highly recommend. .

I brought my car in for a motor in seat problem was given good service and professionalism by…read moreAndrea. I have had her in the past. Service agents are the go to between mechanic and customer and appreciate her listening ears. Thanks for great service

I went there for my reverse light and they make oil change . They said for diagnosis is for 220 and…read morefinally they took time and charge me 800 plus. And my car still ve reverse light problem. I felt ao annoy...thats scam

Bad work, poor customer service, lack of responsibility and just poor workmanship in general. I…read morepaid $1,000 to have my bumpers sprayed with black bed liner on my Ford Raptor and an electric air horn put in. Within a day, the horn was stuck on. I brought it back the next day and was told it was bad relays and they were replaced. A week later, the horns completely fell out. I brought the truck back again and they better attached a new set of horns. Then, almost a year and a half later, I get a flat tire. I insert my key into the rear bumper access to get the spare tire but the key won't turn. I get under the truck and take a look under the bumper and Valley Van sprayed over the lock mechanism for the spare tire access. I added a picture of the underside of the bumper where you can see the black bedliner material covering the locking mechanism. They didn't remove the lock mechanism before they sprayed the bumper. Now, because of their poor workmanship, I was stranded with no means to get my spare tire out and had to get the truck towed. It gets worse. I called and emailed Valley Van. I get a call from Carlos telling me to come the next day, early morning. I'm there at 8AM and the person working there doesn't know anything about what Carlos told me to do. He said Carlos is not in that day. I told him that Carlos told me to come in so why wouldn't he be here or tell someone I'm bringing in my truck? I then tell him the story about how my locking mechanism was oversprayed on the bumper and it left me stranded. This guy doesn't want to take responsibility whatsoever and tries to convince me that my truck has an electronic access to the spare tire. I tell him that it does not and that I have a picture of the oversprayed locking mechanism and, he can go under the car to see it himself. He's full of excuses, still telling me it wasn't them and even went to the point of taking about how he hates spraying bumpers and that they lose money doing this and they get complaints. He then complains about how the bumper might have to be removed and how it's extra work, etc. He then tells me that they don't have room to hold the truck and nobody is there to work on it. I then tell him that Carlos told me to come that day and it would get fixed. He continues to complain and then I tell him that I was stranded because of this and you don't see me complaining. I just want it fixed. He then sarcastically tells me that I just have bad luck and I respond that I don't have bad luck, I chose a bad place to work on my truck, which was Valley Van. Later that day, he calls me to come pick up the truck. I return and see the truck in front of the shop and I look under the bumper and see where they carved the bed lining material out of the locking mechanism from the bumper. I go inside and now there's another man there who tells me that it wasn't their fault that the locking mechanism was stuck and that someone else did it. I tell him that there was bed liner oversprayed from what Valley Van did and nobody else sprayed bedliner on it. I offered to show him the picture and he doesn't want to see it. He then shows me a piece of masking tape they removed from the truck and says that is what was covering the locking mechanism and that it's epoxy and says it the mixing kind. That's not true. It wasn't epoxy, it's masking tape. Anyone can tell it was tape and not epoxy. What happened is that Valley Van covered the lock with masking tape on the inside and they sprayed over the bumper. Then they failed to remove the tape and the liner dried and that is why the locking mechanism was stuck. It was total negligence and poor work on their part. I wasn't looking for anything besides for them to fix their screw up but all I got was a lack of accountability, blame, gaslighting, poor customer service, shoddy workmanship, being lied to and just an overall terrible experience. If you love your vehicle, this is a place I would definitely avoid. They have a nice show room but don't be fooled. Their work is shoddy and they will lie to your face to avoid any sort of accountability. As you can see, a very simple job turned into 3 times I had to return to get the work redone and I received poor customer service every time. Spend your hard-earned money elsewhere. Also, after a year, the bumpers that they painted are starting to peel. They didn't even prep the bumpers, they just sprayed them and that's why it's peeling now. I can see the old paint as the liner peels away. Avoid Valley Van, it's just bad work and shoddy craftsmanship all around.

Amazing business providing a helpful staff, with great pricing and inventory. Superior than so many…read morebusinesses within this space.

Great work. I asked them to redo my boat cushions from cabin of 30' Sea Ray…read more I wanted indoor outdoor fabric. He did all work in no time and it came out great. The cost was far less than most shops. I highly recommend. Will use his service again.

Old school craftsmanship combined with reasonable prices and quick turnaround have brought me back…read morehere again and again. I came here first to have my dining room chair reupholstered, then to have a bench matched to the chairs. Finally he custom built bench seat and a wall mounted back! Looks fantastic!!