I sent my ECM in for repair and IT WORKED!!!…read more I have saw plenty of negative reviews about Flagship one and the problem people have had. Just as I had suspected it was people stressing out over a problem that it's not an easy fix. I sent in my ECU to them because it was fried and the dealership no longer makes them. Flagship One updated me at every step they took it through, and their support team responded to any questions I had via email within 24hrs every time! Upon receiving it back and getting it installed, my truck started up perfectly! Please note if you look at older negative reviews on the Better Business Bureau site most of those complaints that were post on the site were before the customers issue was fully resolved it's people getting ahead of themselves with a company that's doing its best. I really appreciate Flagship one and I don't think people should be scared by these horrible reviews!

DO NOT USE THIS COMPANY!!! Not only did they send us two computers that didn't work they also…read moredamaged our original one. We wasted two months dealing with this company. Now we are totally without a computer.

They had what I needed at the right price, a new battery. Unfortunately, the free installation…read morewasn't super helpful as the person that job it was to do that left while I was paying for my new battery. Lol oh well at least they lent me the tools to do it myself

I've been to this store twice this month on Sundays and both times the gentleman behind the counter…read morewere so helpful and kind.

My father brought a 12-year-old leaf blower in to this shop. He had installed all new parts himself…read moreand informed them as such. The new parts didn't do the trick so he brought it to Merit. He goes back in a few days later after leaving the blower and a $20 deposit. He was told that they replaced all the parts he had newly installed himself - and charged him for all those parts that were brand new already! They also charged $45 for what they quoted as two hours of labor. Two hours of labor to basically adjust a leaf blower! The grand total was $75! For that, he could have purchased a new blower! When he argued with them regarding the gouging, the nasty owner said to take $5 off the price. Absolutely a scam - you want to go local and support local but with these prices like this, who can afford that? Never again. (And you shouldn't go either!)

Very Rude, quoted one price and then came back and it was almost triple (reason was apparently it…read morewas a busy time) FYI October 15th for a snow blower tune up....No Masks...Talked Down To...The list goes on. If anyone is in the area check out the place on Whitehall street instead.

I needed a battery for my Acura and highly recommend Don Jay Auto & Electric!! Mike was super…read morefriendly and helpful!! Thank you... Liz Davis Far Rockaway

Great mechanics, excellent service, honest and skilled- they fix everything, but never will they…read morerecommend work you don't need!

I needed a battery for my wireless key flob so this auto part store was the closest location from…read morewhere I was at so I stopped in. It was only me and another customer in the store. The other customer was being helped so I waited right by the counter for awhile no one came up front and when the guy did there was No Hello, No Smile just asked are you being helped. I said no he said someone will be with you. I was still standing there for a couple of minutes then I left. Horrible customer service I was in the store almost 10 minutes no help, never asked me what I needed.

Great help on small and large items. Countermand Ravindra was with me every step of the way. He…read moremade sure that I had the right part and that my car was ready to go.

I had my car serviced here for the first time. I had a great experience. They were quick and the…read moreprice was right.

The absolute BEST service! Mike and his team are the most honest, hard working mechanics I know…read more Fair prices and honest service. I would NEVER go anywhere else. The best there is.

They take over 4 hours for an oil change... huge waste of time. You would expect to have a quick…read moreand efficient service with the price you pay for an "Infiniti"!!! do NOT recommend.

I went there for my reverse light and they make oil change . They said for diagnosis is for 220 and…read morefinally they took time and charge me 800 plus. And my car still ve reverse light problem. I felt ao annoy...thats scam

Bad work, poor customer service, lack of responsibility and just poor workmanship in general. I…read morepaid $1,000 to have my bumpers sprayed with black bed liner on my Ford Raptor and an electric air horn put in. Within a day, the horn was stuck on. I brought it back the next day and was told it was bad relays and they were replaced. A week later, the horns completely fell out. I brought the truck back again and they better attached a new set of horns. Then, almost a year and a half later, I get a flat tire. I insert my key into the rear bumper access to get the spare tire but the key won't turn. I get under the truck and take a look under the bumper and Valley Van sprayed over the lock mechanism for the spare tire access. I added a picture of the underside of the bumper where you can see the black bedliner material covering the locking mechanism. They didn't remove the lock mechanism before they sprayed the bumper. Now, because of their poor workmanship, I was stranded with no means to get my spare tire out and had to get the truck towed. It gets worse. I called and emailed Valley Van. I get a call from Carlos telling me to come the next day, early morning. I'm there at 8AM and the person working there doesn't know anything about what Carlos told me to do. He said Carlos is not in that day. I told him that Carlos told me to come in so why wouldn't he be here or tell someone I'm bringing in my truck? I then tell him the story about how my locking mechanism was oversprayed on the bumper and it left me stranded. This guy doesn't want to take responsibility whatsoever and tries to convince me that my truck has an electronic access to the spare tire. I tell him that it does not and that I have a picture of the oversprayed locking mechanism and, he can go under the car to see it himself. He's full of excuses, still telling me it wasn't them and even went to the point of taking about how he hates spraying bumpers and that they lose money doing this and they get complaints. He then complains about how the bumper might have to be removed and how it's extra work, etc. He then tells me that they don't have room to hold the truck and nobody is there to work on it. I then tell him that Carlos told me to come that day and it would get fixed. He continues to complain and then I tell him that I was stranded because of this and you don't see me complaining. I just want it fixed. He then sarcastically tells me that I just have bad luck and I respond that I don't have bad luck, I chose a bad place to work on my truck, which was Valley Van. Later that day, he calls me to come pick up the truck. I return and see the truck in front of the shop and I look under the bumper and see where they carved the bed lining material out of the locking mechanism from the bumper. I go inside and now there's another man there who tells me that it wasn't their fault that the locking mechanism was stuck and that someone else did it. I tell him that there was bed liner oversprayed from what Valley Van did and nobody else sprayed bedliner on it. I offered to show him the picture and he doesn't want to see it. He then shows me a piece of masking tape they removed from the truck and says that is what was covering the locking mechanism and that it's epoxy and says it the mixing kind. That's not true. It wasn't epoxy, it's masking tape. Anyone can tell it was tape and not epoxy. What happened is that Valley Van covered the lock with masking tape on the inside and they sprayed over the bumper. Then they failed to remove the tape and the liner dried and that is why the locking mechanism was stuck. It was total negligence and poor work on their part. I wasn't looking for anything besides for them to fix their screw up but all I got was a lack of accountability, blame, gaslighting, poor customer service, shoddy workmanship, being lied to and just an overall terrible experience. If you love your vehicle, this is a place I would definitely avoid. They have a nice show room but don't be fooled. Their work is shoddy and they will lie to your face to avoid any sort of accountability. As you can see, a very simple job turned into 3 times I had to return to get the work redone and I received poor customer service every time. Spend your hard-earned money elsewhere. Also, after a year, the bumpers that they painted are starting to peel. They didn't even prep the bumpers, they just sprayed them and that's why it's peeling now. I can see the old paint as the liner peels away. Avoid Valley Van, it's just bad work and shoddy craftsmanship all around.

Amazing business providing a helpful staff, with great pricing and inventory. Superior than so many…read morebusinesses within this space.

Great work. I asked them to redo my boat cushions from cabin of 30' Sea Ray…read more I wanted indoor outdoor fabric. He did all work in no time and it came out great. The cost was far less than most shops. I highly recommend. Will use his service again.

Old school craftsmanship combined with reasonable prices and quick turnaround have brought me back…read morehere again and again. I came here first to have my dining room chair reupholstered, then to have a bench matched to the chairs. Finally he custom built bench seat and a wall mounted back! Looks fantastic!!