Polite, friendly and professional. Clean waiting area and bathroom. Nice area for workstation. Service is always great and communication very effective. They always notify me of cost prior to performing service. Overall good value. read more

Very helpful, helped me dismount my tires without any issues. couldn't ask for any better service, was in and out.

Albert took the time to test drive my car to see what was wrong with a prior repair from a different Mavis location. Will be taking my car back there to fix shoddy work done by another Mavis. read more

I recently visited Mavis Tire and had the pleasure of being assisted by Jesse, who provided outstanding customer service. From the moment I walked in, Jesse greeted me with a warm smile and a genuine willingness to help. He took the time to listen to my concerns about my vehicle and offered knowledgeable recommendations without any pressure. Jesse's professionalism and attention to detail made the entire experience smooth and enjoyable. It's clear that he truly cares about his customers and their needs. I left feeling confident in my tire choice and grateful for such excellent service. Highly recommend visiting Mavis Tire and asking for Jesse!Mavis tire's today read more

Poor customer service, very unprofessional staff. 2 stars instead of 1 only because the technician did his job well. I called early as a courtesy while driving to my appointment. Staff picks up "Hello", not "Mavis Tires". I tell him I'm pulling up now for my appointment . Guy says nothing. I tell him again and say I'm just letting you know I'll be there on time. Guy says "Uh-huh" I am at their front door at 9am for my appt, the door is locked. I go back to my car to wait, the counter person unlocks door as I'm going to my car and he walks away from the door and just gestures to me to open it (anyone else would've held the door). I get to his counter, the guy is just looking at me, no How can I help you, No Good morning. I inform him about my appt, he starts typing, still hasn't said a word. The other staff member who answered the phone earlier is on couch with cell phone speaker blasting as he yells into his phone during conversation. I go to wait in a DD nearby, I get back yo Mavis and my car was done, yet I'd gotten no call or text that they were finished. I paid the guy who is still barely talking except to offer me an alignment. As I was leaving, I asked the other (cell phone) guy a question who seemed clearly annoyed. I asked the counter guy if they'd get the mechanic so that I could tip him, apparently that was annoying to them as well. The mechanic did thank me for the tip which was more than the counter guy did when I paid. Ther are several Mavis centers in very close distance to this one. I recommend you go to any of the others. read more

Brought my car in for work and an inspection. They refused to look at my car. When I asked why...the response was that they "just dont want too". Even the young man at the front desk couldn't explain why and kept apologizing for such bad service. Never going back. read more

I didnt want to make a review bc I like this place so much and I want none of you to ruin it. But they deserve their stars at this location. Ive been to other Mavis locations and this spot takes care of their customers. Anita is a sweetheart and Jewel is a gentleman, they take care of the customers . The garage guys try their best to work with you as well. Prices are regular nothing out of the ordinary and they do work with you as well. I always come here for my tires and services, they know my car has been through it and they dont judge me for it. Ill continue to come here. read more

Albert and the staff there are always very helpful and knowledgeable. Went there for routine oil change on my wife's car and service was excellent and was completed in timely fashion. As long as they keep the staff I will keep going there. read more

Leaving this review directly after leaving this establishment. I set an 8am NYS inspection appointment on the snowy morning of MLK day 2025. I always typically set my self up psychologically for disappointment just so I can be ready.. In my head I thought the same old typical inspection excuses we come to hear... "sorry the tech is not here, our machine is down, we are booked up today" but what I got was a wonderful welcome, immediate attention and by showing up on time , I was out in less then 30 min with a smile on my face... This particular Mavis Discount tire in Franklin Square had never ever let me down. From the fantastic staff to the trustworthy people here. They have never tried to sell me on anything they would not recommend as a consumer them self. That is the professionalism I've come to respect here , and why they have earned my business time and time again. The manager there has been there for years and always treats me with respect and professionalism. Have no fear, this Mavis should be the shining example amongst all others!! This is what an A++++ rating looks like!!! read more

Excellent service! Awesome place for women to go and I say that because I have gone to other car places and been spoken down to and sold items I did not need. I also thought they fixed the problem at these other places and they did not. The guys at the Mavis 1080 Hempstead Tpke take the time to explain what's wrong with the car and are clear about the cost. Albert, Ameer and the team are wonderful! read more

I went to the location in Bethpage, NY because I had a flat tire. The person who spoke to me was a young guy by the name of Christian. They checked my tire and told me I need it a new tire because it had a hole in the sidewall. I left the tire and told Christian, that I would come back the next day. I did but I had to wait as there were other customers that had shown up ahead of me. I observed how Christian handled all the customers that came in. He was professional, very polite, and gave everybody a true time estimate. Would I recommend this place? Hands down, and more so if you are dealing with Christian. What a nice young man. With his attitude and customer care, he will definitely go places. When my car was finished, he rung me up, wished me well, and thanked me for giving the store the business. Mavis, take care of this young man because he will definitely drum up business for your company as he is very efficient, up front, and pleasant Al Jinete Farmingdale, NY. read more

I came here to replace my Michelin Defenders tires which is horrible in the snow with the Goodyear Assurance WeatherReady tires. The Goodyears has the 3 snow mountain peaks which should be able to handle the Northeast snow. I cannot wait to try the new tires in the snow. The staff is very friendly, fast and does not try to upsell you. They did a courtesy brake check and showed me that my rear pads and rotors needed replacing and told me to replace it soon. No pressure to have it performed there. I highly recommend this location for their care, efficiency and professionalism. Thank you Lamont and Richie. read more

This location is an amazing place and I highly recommended it. The staff is incredible and so is their management. Quick service and fair prices. Thank you for your help. I went through a hard time at another location. You guys saved me when I was helpless! read more

Came here to plug a hole in my tire, I left, came back and everything was done. Good: -Mychael was polite, and processed my need, with no problems. -Brought the car at 11am, and came back for hit at 11:30am. -Plugging a hole is $14.99 plus tax (which is comparable for a sedan sized tire) -I was called and told the car was ready. Bad: -None read more

They had great customer service. Went in for an Inspection and they helped me with any problems the car had. The staff was friendly and welcoming. They even showed me what was wrong with the car. Would 100% recommend. read more

I went here on 5/9/21 to have a headlight bulb replaced. The young man behind the counter said let me see walk outside lifted up my hood. Looked and said no you have go to a body shop. So I left went to the one on Franklin Ave. Bulb was in truck in less then 5 minutes. Incompetence will not be going back to the hempstead turnpike store and I will be informing my friends and family not to bother with that mavis read more

Should've taken my advice the first time, brought my car here for an inspection. Was told it needed new brakes and an oil change. Came to pick up the car eight hours later (Mind you I brought the car in at 9:30 in the morning) (also when I brought the car in asked them to check the brakes and how much it would cost if they needed to be replaced they said $179) and was told the cost was $500. This was because they replaced the front brake rotors, tell me when someone asked you if you agree to replacing brakes what do you think, brake pads? I asked someone else in the store and they agreed,that when someone says you need your brakes they're talking about your brake pads. Needless to say they have lost a customer I am never going there again. read more

I have had multiple tires replaced and patched here before and finally got my brakes done today. They knew I needed my car back by a certain time and did everything they could even when they needed diff pads etc to get it done and honored the sale price. Thanks guys !! read more

Went there to get my flat tire fixed , said they couldn't repair it and suggested I buy a new tire, I knew it was fixable so I left and brought it to Hempstead Tire, they fixed it in 5 minutes. read more

My tire was terribly damaged late in the day and they were super helpful. Christopher helped me call another place because they didn't have the tire and they helped me get it fixed right away after they brought the tire in. Today is my lucky day! Thanks for the wonderful service! read more

I brought my car in for a flat fix and was seen right away. The manager has excellent communication and let me know everything every step of the way. Would definitely come back here with my tires. read more

Paul and Luis a Mavis are great. They only sell my wife and I exactly what we need. They give good sound advise on how long you can wait or to do it now. I trust Mavis with both our cars. I don't usually trust many mechanics but I give them 100% of my trust read more

Here to fill my tires because they had free air and one of my valve caps was threaded wrong and employee names Albert helped me out and gave me new valve caps, was very nice would definitely recommend! read more

Customer Service was amazing. Management and staff were both super friendly and communicative. Came in needing a tire fix and the turnaround was done very quickly. Very professional & friendly! read more

BEWARE!!! DO NOT GO TO THE MAVIS ON HEMPSTEAD TPKE IN FRANKLIN SQUARE!!!! HORRIBLE! I went yesterday evening to get new tires and for them to install the new rims for my car. Everything was going well, got it done and left. As I get into the car the tire pressure light went on. Of course I said maybe it's just the new valves they put on that has the sensor going on. So I decided I will go back Saturday to get this done. As I was driving home, I can feel the car moving more to the right. A car only does that when the car hasn't been aligned. So once again I said, I will deal with that as well on Saturday. Got home and looked at the receipt and the guy put on the receipt that I declined the wheel alignment, which isn't true because they never mentioned to me about options to get the wheel alignment or not. I automatically thought the alignment would come with the balancing and etc. This morning, 5a.m. I get into my car to go to the gym and as I drive off I can hear noise, as if the tire is flat. I turn around on my block, go home and park the car and see that the right side tire is flat. In my head I am like how could this be I just got these tires... I had to take the day off from work and deal with this problem since this is my source of transportation to work and business related moves. Long story short, I went to another Mavis in Franklin Square , on Franklin Avenue and the guys here, Russ & Luis informed me that the valve the people in the other Mavis put on wasn't put on correctly resulting in air leaking out the tire... SO ONCE AGAIN BEWARE! DONT GO TO THE MAVIS ON HEMPSTEAD TPKE IN FRANKLIN SQUARE NEXT TO WENDYS!!! UPDATE: NOT ONLY DID YOU FUCKING IDIOTS DO A HALF ASS JOB WITH INSTALLING MY TIRES, BUT I HAVE TO GO BACK TO ANOTHER MAVIS LOCATION BECAUSE THE TPMS LIGHT CAME ON IN MY CAR TO COME FIND OUT THE REAR TIRE SENSORS ARE FUCKING BROKEN AND WASNT NOTIFIED. THE MANAGER JASON, NEEDSS TO BE FUCKIG FIRED! THAT WHOLE LOCATION NEEDS TO BE SHUT DOWN BECAUSE THEY WILL FUCK WITH YOUR CAR AND NOT SAY A WORD ABOUT IT! read more

Beware! If you have a wheelchair van, do not bring it to Mavis on Hempstead Tpke in Franklin Square for an inspection. My 2014 Chrysler Town & Country is in pristine condition with only 9,000 miles on it. It underwent a factory wheelchair conversion at one of the country's largest adaptive mobility facilities when it was new almost 8 years ago. (The converter's name and contact info is prominently displayed on the vehicle.) It isn't a so-called "dropped floor" conversion, doesn't have an airbag suspension, doesn't "kneel" nor have any complicated electronic mods. Instead, it is a standard rear-entry factory conversion which enables a wheelchair to roll-up a manual, pull-down ramp installed inside the rear hatch. There are thousands like it on the road. It has been inspected without incident since it was new, including by this Mavis facility last year. Nevertheless, after it was in the shop for over an hour yesterday, up in the air for much of that time, the manager told me that his inspector was refusing to inspect it because it had been modified. I pointed out that they had inspected it last year without any problem. I asked what specific aspect of the NYS safety regulations did it fail to meet. They couldn't cite any. They just kept saying that their inspector refused to take responsibility for inspecting it. A couple of times they also blamed NYS and said that the State was being very strict about inspections. When I asked why it took over an hour of shop time for them to tell me that they would not inspect it, they said that their inspector was busy on other work. Not so busy, it seems, that he couldn't inspect the car of another customer who came in well after me and whose car was taken in after mine and yet was finished well before they told me they wouldn't inspect my car. While I am writing this review primarily to alert anyone whose vehicle has disability modifications about my (miserable) customer experience, I suppose anyone whose vehicle has been modified in any way (or just doesn't like to waste their time) should also consider themselves warned about this location. FWIW, I have had good experiences over the years at other Mavis locations on a range of services including inspections. And the van was inspected and passed without incident today after a very meticulous and professional review at a non-Mavis location. Lesson learned . . . read more

These guys definitely know their stuff, Chris made my experience easy and explained pricing with me clearly. Overall, i will most definitely be coming back for any car troubles best prices! Ps: Wish Mavis had coffee machines in the lobby as most shops. read more

This is the only place that I bring my car. The staff is personable and polite. The manager Jason Batts goes out of his way to ensure that his customers are satisfied. read more

Very honest dependable tire service. Bought tires for two different vehicles, very satisfied with price, installation, and mechanic. Would recommend to friends and family. read more

This is a wonderful facility. Luis has always been fair and honest. As a 22 year old girl, I ALWAYS have to be skeptical about who I bring my car to since there have been many instances where they've tried to take advantage of me. Not here! Luis is so sweet and helpful and I honestly wouldn't trust my car anywhere else. I honestly recommend this place to anyone. If you want affordable, good, and honest work. Again thank you so much guys and keep up the good work! read more

Garbage. Waited 1.5 hr for the guy to barely check my car and tell me to take my car to a body shop.

Came here as soon as they opened & though they already had customers lined up, I was seen right away. I unfortunately caught a flat & the tire had to be fully replaced. Brand new tire , alignment, balance etc was under $200 for my Hyundai Sonata. They were swift also. I'd recommend them. read more

Take my cars there for tires, inspections and oil changes. Bought a set of General G-Max AS-03 (ultra high performance all season) for a Lexus RX330. Installed price was very close to buying the tires from Tire Rack and having them installed elsewhere. Bonus is that Mavis also rotates tires you buy from them for the life of the tires. Manager LeRoy is very conscientious and ensures that services are performed properly, including having the staff use a torque wrench to apply the final torque when installing lug nuts. Very satisfied with the service provided by this location. I took one star away because they forgot to apply oil to the oil filter gasket during an oil change. I was very impressed that they used torque wrenches on the lug nuts though! read more

Came in feeling a little concerned about my car because of a few strange noises. They informed me on what to do and how to take care of the problems. The team was very helpful in taking care of me and the car. Service was done fast and everyone was extremely helpful overall. read more

Service here was exceptional!!! I got there after work around 4:30 because I needed two new tires. I was helped by Jason ... the tires I originally saw online were not in stock but he helped me to find a similar tire for my car. The prices were very good and he was also able to match my tire price. He was very knowledgeable and he helped me from start until finish. I will definitely recommend this location to all of my friends. read more

I went into get my oil changed and brakes done. The service was amazing, Jason and Jonathan were both very helpful, I had a pumping sensation when I was braking and they showed me my rotors and what needed to be done. They made me feel very comfortable, they even offered to by me snack and drinks while I waited. I had to wait a little longer than expected and they gave me a discount which was awesome and saved me some money. Will come back and have more work done when it's needed. Customer service was outstanding!! read more

Always a pleasure to go to the Franklin Square Mavis store AWESOME Staff . Russ knows his mechanics on cars.I won't bring my car anywhere else but there. Today I asked 4 a new tire and was told I needed new brake pads and back as well had my oil changed.I give 5 stars if I could give more I would read more

This is the Mavis close to my house and I can walk instead of waiting in this shop. They are very helpful when I have one of my tire replaced ( I declined the warranty! ) when I accidentally punctured it in a parking lot in New Hampshire. Finally, they convince me to get a warranty for all the tires, in case. Recently, I came back for the NYS inspection and it's a nice experience as well except for they won't really give you a call when the work is done! You have to call them back. I learned this with my first visit, they just saying "we'll call you..." Yes, they won't. I love it for convenience and good service. read more

TOTALLY DISHONEST & INCOMPETENT! I don't normally go to this location(hemp tpke, Franklin Square) but I went there cause it's close to my job. I've been going to the Mavis in Rockville Centre (ocean ave) for over 10 years and always received impeccable service. I went to the F.S. location for a simple tire rotation and oil change. I was going on a long trip and it was important to me to get the tires rotated. When the car was finished I went back. I paid the bill and noticed that it didn't say on the paperwork that the tires were rotated so I questioned if it was done. Usually everything is on the paperwork. The guy at the counter said he will ask the person that serviced the car. He went in the work area, out of my sightline, and was gone for about 5 minutes. He came back and said yeah it was done. I had a feeling he was lying but wasn't totally sure. I took my car back to work and was thinking about it and realized that I have a way to know for sure. I had 2 brand new tires put on the car about 4 months ago at the Mavis in Rockville Centre. I looked back at the car the saw the 2 new tires were still in the front, not moved to the back if they were rotated. The counter guy lied to me about the tires being rotated! I called the manager and told him and he said, oh they get busy and there are mix ups sometimes. I went over the story again with him and said it clearly was not done and the counter guy double checked and then lied to me and said it was done. The manager offered me an oil change for $20 and said he would look into it but I never heard from him again. I wouldn't go back there if you offered me 10 free oil changes. If your people are to lazy to do a tire rotation what else are they not doing. A few days later I noticed a small leak under my car and I brought it to my auto repair shop that I've been using for years. They call me a little while later and said the oil drain plug was loose. So Mavis on Hempstead Tpke, Franklin Square screwed me on 2 things. The counter guy and mechanic should be fired and the manager retrained or fired. I work with approx. 50 other people in Franklin Square and will warn them about this location! Mavis corporate, feel free to contact me. read more

Jason did a great job for me again! I had a problem on my 93 vette that was not something mavis normally does. They fixed at at a very fair cost.. She runs great ty jason and mavis. He has helped me restore my car so far with brakes shocks oil fuel filter etc read more