After five plus years of being a customer, the owner, Jason Hampshire, gave such a demeaning attitude when brought to his attention of his crews less than perfect work, and the destruction of the chemicals on my pool deck throughout the years of HIS employees work. He gave a less than truthful apology. It lacked respect in every aspect. He did not feel he owed anything for the pool concrete deck corrosive despair from his employees. If this is how you treat a long time customer. Imagine how he'll treat the future customers. read more

Valley Pool & Spa - Damaged Concrete pool deck from pool chemicals - Pool & Hot Tub Service Near Me - Hanford, California

We have used Valley Pool & Spa for several years and have had wonderful service. Our pool is crystal clear! Our service technician is detail oriented, checking every detail to ensure our equipment is operating correctly! read more

This company came to my house do not use lucky pools he cost me thousands talks a good talk . Do not use All American pool out of lemoore always added cost and techs are horrible All Valley came out my pool looks better then ever before great business read more

First pool company I've ever dealt with and wow I'm so very disappointed!! The pool guy would come and literally be in the back less than five min. I finally called to ask what my service included because I don't think anything is being done. I was informed that they have been getting many complaints on that employee and he wouldn't be working there much longer. That never happened. My pool was getting algae and was really dirty but they never did anything when I called to have them check it out nor report to me what the problem is. Then they wanted to cancel on me because of my dogs. There were not consistent about the times they came and communication was awful. I had new pool service start today and the counts from the water sample levels were so so low and the pressure on my pump was high. Valley pool never checked that and were not familiar with the pool equipment. My pool was just built at the end of last year. Do not use this company, they will ruin your pool. read more

Valley Pool & Spa - Green pool - Pool & Hot Tub Service Near Me - Hanford, California

They came out and drained my pool because it was green and my levels were off. After paying them $850 to drain and refill this pool and another $300 for repairs on my pool filter. After draining my pool they refilled it with dirt still in the bottom! We tried to get monthly service but they were really judgmental about my yard being overgrown. They told me we needed a second pump so that I could have a pressure sweep instead of a suction sweep and I said OK. Then they decided to tell my fiancee on the phone when she called again for help (about me), "all he wants to do is put in used pool sweeps" (not true). They told me one thing, they gave her completely different info. I was willing to pay for whatever needed to be done! Now they have decided they have no manpower and are booked solid for the summer. My pool is as green, if not worse than it was when we first had them come out. Go somewhere else, these guys overcharge and they couldn't care less about you or your pool! read more

Valley Pool & Spa - Pool & Hot Tub Service Near Me - Hanford, California

Their repairman, Robert, is amazing, and very honest. We had him come to replace our pool pump, but he found that the pump wasn't bad. He fixed a couple things and just charged us for a service call. Highly recommend! read more

We have been so happy with Valley Pool and Spa! Our pool is only a few months old, and we initially planned to have it serviced by the builder's company. However, during the 2 months we used them it never was "right", and their customer service left much to be desired. We made the switch to Valley, and couldn't be happier. Our pool was a bit of a "problem" because we live in the Island District in Lemoore and have a lot of iron in our water, which reacts poorly with chlorine and results in ugly stains. Valley has been patient, tried a variety of things, answered my million questions without ever making me feel like an inconvenience, and has gotten our pool looking fantastic! Whether you use them for monthly service or just go in for advice/products, they are willing to help you out. read more

Valley Pool & Spa - Before...stains from chlorine reacting poorly with the iron in the water. - Pool & Hot Tub Service Near Me - Hanford, California

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Friendly service. Checks and keeps up on our chlorine to keep our pool looking clear blue.

Amazing service! Owner was super professional and was able to answer all of my questions. We had just bought a new home and the previous owners left us with a DISGUSTING pool! Freaking out and new to town Valley Pool & Spa was recommended to me by a friend. And I am so thankful! The owner, Jason, was able to assure me the pool would be looking brand new in a short amount of time. They did not disappoint. So glad to have found this place! We will forever be using them and recommending them to everyone we know!!! read more

Finally we were having a bit of problem trying to maintain the pool cleaning and service ourselves. My wife and I decided to go back and have our pool professionally clean and drained due to the fact the our previous Pool Guy never cleaned our filtration system and basically rip us off on the service he provided. Our issue was that our pool was being serviced at he time we thought was a reputable Pool Guy who at beginning maintained and clean the pool. But the schedule cleaning days he was suppose to show up started to reflect on how the pool looked and it wasn't up to par. Plus they were hardly coming at all or the following week to clean my pool. With that being said I terminated his inadequate service and attempted to try and service my pool with the daily maintenance required to keep it nice and clean. It got to the point that whatever I was doing wasn't working. And the pool just turned green and major build up off algae. Even with the course of shocking the pool several times, it did no good with little effect. We decided to let someone else troubleshoot our problem and give pool service to another company a try. So we look around locally and decided to try Valley Pool and Spa. The owner Jason is very professional and extremely helpful answering questions in regards to maintaining and servicing of the pool. He made us feel comfortable and not to worry about the headaches of maintaining our pool. After said and done with the results from him and his team, I recommend his service to anyone who needs help or assistance on pool cleaning. read more

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Overall not good communication and would be charged amounts that were never advised. Weekly service was poor, pool left dirty. Advised multiple times and nothing changed. Asked for different service person and never given. Had to re clean pool multiple times. read more

We have never poorly reviewed a business, however I felt this needed to be said. The tech we had missed an entire month without any warning and we were still charged. My husband and I had noticed the pool was really dirty and found out the entire pump was clogged due to a month of no cleaning. The process of that being handled was not easy. I found a log they keep by the pump and found that out tech had missed other weeks as well without notice and we were still charged the full amount. We have since canceled their service and that process has also been a frustrating one. Their customer service needs work. My husband has had several negative conversations with the owner/manager ending with the owner/manager yelling and being very rude to my husband. read more

first asked for 1 week of service to open our pool for the season, they charged a very reasonable rate so we then decided to get monthly service. 2 weeks in a row their tech showed up and ran a brush down the side of our pool in 2 locations and left, we had to clean the pool right after he left due to him basically doing nothing. we decided to cancel after the 2 weeks they then tried to charge us for a full month when I called I spoke to a manager and the owner, the owner used foul language and was extremely rude he even hung up on me for trying to explain that I would gladly pay for service received but if I was going to be charged for a month then I wanted a months worth of service. extremely rude, not customer friendly, owner tries to raise his voice and uses foul language while talking over customer. will not do business again and do not recommend to anyone. read more

This was a local family owned business for many many years. Due to the health of one of the owners they sold to a couple that have no pool experience whatsoever. Gone is the personal touch of community and all the employees too! The new owners have treated longtime loyal customers like potential crooks and are borderline rude with ugly attitudes. The only person doing any work in the field is overwrought but so friendly and knowledgeable - too bad it's not his business! I guess I will be looking for an out-of-town company who wants my business and will treat me like I matter. read more