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I picked Advanced Pools because they are a local business and the results are worth the wait. I love my pool & spa.
Our experience with Advanced Pools has been a very pleasant one. From the beginning of incorporating our vision into the pool design, the various stages of the construction process, and now the final stages, has been seamless. I honestly was bracing myself for a roller coaster ride because truthfully you never know, but Mike and his team have been doing a great job!! I love Emily too! She works in the office and she calls and explains each step along the way and even made herself available on the weekends if we had more questions. We can't wait to jump in!!
Starting Objective: A practical, cost-effective pool to be enjoyed by family. Outcome: A practical, cost-effective, better than expected pool (and experience) that is currently enjoyed by family. To Consumers: Do your research. Have realistic expectations. Building a pool is literally going to convert your home into a construction zone for a few months. Building a pool involves sub-contracting with different contractors (i.e., excavation, electrical, tile, concrete, pump, piping, etc. You will have multiple construction staff coming and going with heavy equipment based on their availability for the project. Be mindful that project will take about two months, if you plan ahead. If you decide to build later in the Spring or early Summer, expect delays. Pool companies may be juggling 20+ pools at a given time. Also, there are only so many sub-contractors in any given area. Many pool companies will charge more while using the same sub-contractors! Challenges: Limited and understandable (i.e., minor cracks in stamped concrete, minor cracks in plaster and minor issues in plastic component parts that were replaced). Took a while (over a month) to pour the last bit of concrete. I appreciate the lengths that Robert (concrete) took to finish and fix some of the concrete issues. One issue I was concerned of was the Better Business rating and I discussed with Mike. Mike did a great job addressing my concerns and I found him to be honest, direct and transparent. If not for the cracks in the plaster (again, minor, but more than expected), this would've been a 5 star review. More like a 4.5 stars. Pros: The people. Mary (who's sadly is leaving) did a great job maintaining communication (thank you Mary!) with us and her customer service did wonders for our experience. Juan, who served as a project manager of sorts, was on site during parts of the project ensuring oversight. I really appreciated Robert who came to my home a few times at the end of the day to take care of concrete related issues, including on a Sunday morning! Mike (sales) was knowledgeable, provided practical and objective feedback when exploring features. Also, Advanced does not sub-contract concrete work. This is critical to pricing. Summary: I got more than I expected. We ended up with a beautiful, pool/spa combination that was beyond practical. A free-form design, larger pool than expected with features that I would not have gotten elsewhere at a reasonable price with great customer service. We've used our backyard in one month more than we have in 4 years! I would strongly recommend Advanced Pool to friends and family. If I ever build another pool, the first thing I would do is call Mike. Thank you to Advanced Pools and the wonderful people who are changing the fortunes of this company.
An overall GREAT! experience! Military and local residents, I have lived in the local area for 7 tours and over the years have searched for a pool builder and planner I could trust, that worked on time, was reliable and did quality work. Advanced Pools and their team met all my expectations and went above and beyond to help create the backyard of our dreams. Mike, Baylee and Juan were easy to work with and always responded to requested information. They kept me up to date when contractors could or could not come and always had a plan for my build. For many the most frustrating part of building anything is communication and working with subs and timelines. Communication was well above average with this group and made our experience easy and fun! We started our build in early Dec and finished in late Feb. Even with the holiday period, Advanced pools always worked ahead of timeline and finished ahead of their forecasted date with a top notch product. Pricing was reasonable and well below other competitors while still providing better results! We were able to reasonably adjust our design and received great advice from the Advanced Pools team on their experiences in building pools and what works and looks good. Many of their recommendations made it into our design and turned out amazing. If you are looking for a builder contact Mike and the Advanced Pool's team. We are extremely satisfied...just look at the pictures!
Love our new pool! Mike, Bailee and Juan have always been open, honest and flexible when it came to changes with the pool design and deck. The sub-contractors were always efficient and respectful. I would recommend them to anyone looking to build or repair their pool.
Extremely satisfied with our pool build! All members of their team were friendly and knowledgeable during each process of the build. Mike presented us with a design and was very flexible to the changes we wanted to make. He got us a redesign very quickly. The pool build was not fast, it is construction after all. Despite the COVID-19 pandemic causing delays with subcontractors Advanced kept us informed and got our pool finished right on time for 100° weather. The quality of the work is top notch and looks fantastic! All equipment is high end, and the price was reasonable. I would HIGHLY recommend Advanced Pools to anyone looking to build.
Having a pool built is a long process regardless of when you decide to begin, but it can be even slower during busy parts of the season. My experience with Advanced Pools was very positive from start to finish. I knew what design I wanted and after only a couple tweaks to the plans we were perfectly inline with each other. The final results couldn't have been more perfect. A few things people should keep in mind when starting out on having a pool built. First, all pool companies use subs for most of the stages, dig out, rebar, gunite, tile, decking, plaster. That's how construction works. You use specialists for each stage of a large project. No one does it all in-house otherwise they'd only be able to build a few pools a year. The reviews below regarding this are simply misinformed. Second, you will need to maintain regular contact throughout the process. Yes, it would be amazing if the company was able to read your mind and call you right before you picked up the phone each time but that isn't reality or even reasonable. Just call them yourself. They will answer and get back to you each time. Finally, ask lots of questions. Especially when a crew shows up to complete their portion of the job. Call and verify that what's being done is what you wanted. If you aren't clear walk out and talk with the contractors themselves. If they make a mistake, they will fix it. Just remember that this is your pool and they are there to help build it they way you want. Overall, I could not be happier with my pool and my backyard. The process is not perfect because it's construction and that's just how things work. The main thing to worry about is whether the company will make you whole on any areas you think should be improved upon or changed and without a doubt, Advanced Pools will ensure that you are completely happy regardless of how much extra work they need to do. I can not recommend them enough!
Having our pool installed was a complete nightmare every single step after we signed the contract. Our pool was started in September. Communication is horrible. Finally finished in March and is completely full of cracks. They say "it's cosmetic", but really, when you spend that much on anything, it should be cosmetically pleasing as well as structurally sound. They finally had their subcontractor come out and "fix" the cracks this week (it's October). Photos are of the "fixed" product. Stay far away from this company. We have tried several times to contact the owner, but can barely get past the front desk.
Update 4-6-2015 We are very happy with the product that was created. We were so happy with it that we made 2 referrals to people who have built, or are in the process of building, pools through advanced pools. However, we received an unitemized bill of over $700 for things that we were told were "nothing to worry about". We received this bill 3 or 4 month asking what we owed. We literally left text messages, voice messages for Brian and his office secretary Aaron. These were ignored or deflected with excuses the entire time. We were given free pool service for a few months, but could never find out when this service started charging us, as we had several small side projects they were finishing after the pool was completed. Once we finally got a hold of Brian months after receiving the bill (Again after multiple attempts to make contact), Brian made a satisfactory negotiation From that point we continued using the pool service. The service itself has been good. At one of the inspections we noted a crack in the concrete, of which Brian said they would fix if it got worse. It has gotten worse, and we are now unable to get him to return phone calls or show up. He has made 3 appointments via text of which he has no showed without any communication. We have all but given up on the concrete being fixed, and have decided to no longer use their services. I only hope we don't have the same issues canceling service as another reviewer had. It stinks having to write this review, because we like advanced pools workmanship, and as people. But this is business, and in my profession I would have been fired many times over for some of these business practices. ___________________________________________ Incredible pool. Brad took our dream and made it a reality. He gave us options we hadn't thought of and pulled it together to make a great combination of art, math and usability. He is a consummate perfectionist, yet very laid back with his customer service. He gave us a great price, was more forthcoming than the other three companies we inquired from, and he truly seems to enjoy the product he creates. More than once he was sure to make us aware of things he would not use in his own pool, and he was transparent as to why. I highly recommend him, and now he is digging my best friends' in laws pool.
Could not be happier with our beautiful pool and the service we received!! We were very pleased with how quickly the pool was built. We were always informed about the current process and next step. Any questions or issues were handled timely and professionally. I would highly recommend Advanced Pools for anyone looking to have a swimming pool built.
We had a great experience with Advanced Pools, despite the pandemic and the shortage of pool building supplies our pool was done in a timely and professional manner! We absolutely love it! The staff was professional and everyone who provided the service, ( Tile guys, Concrete, Gunite, Plaster ) provided wonderdul craftmanship and professionalism and they cleaned up their messes. We did have a few hiccups but that was only due to the shortage of supplies. We really enjoyed Mikes no nonsense approach, he wasn't pushy and he didn't sell us anything we didn't need, Bailey & Emily also provided great customer service and they were very accommodating to our needs. Lastly Advanced Pools provided great value, the were far less than the other competitors! Getting a new pool built is an adventure it itself. I knew a new pool build would take some patience with the pool supply shortages and high demands, but it was 100% worth it!
Start to finish Advanced was awesome. We had three different pool companies quote us on our pool, Advanced was 20k cheaper than the others, started within two days of receiving the deposit and finished our pool in 10 weeks. Couldn't be happier. If your in the market give them a call. Ask for Mike.
They made us a great pool! Our backyard isn't huge, but it was artfully done and it really transformed our backyard. They completed the work within the quoted time frame. The company was receptive to calls about the progress. Mike and Juan were very helpful and the construction crews were unobtrusive. We're very happy with the results.
3 years ago
We absolutely love our family pool! Not only did they get the job done quick they were also very helpful in the design process, and the crew worked hard and kept things clean during the project. read more
7 years ago
We had a wonderful experience with Advanced Pools! Bailey and Mike were very easy to work with. Pros: Beautiful pool with great quality work. Everything was done in an timely manner and the sub workers were all easy to work with and kind. They were easy to reach and Bailey was more than happy to answer our questions. Cons: we just fixed our front yard and a part of it is destroyed and dead from the trucks moving in and out, sprinklers broken...Be prepared for a construction zone. Not something we planned on, but very happy with the pool! read more
4 years ago
I picked Advanced Pools because they are a local business and the results are worth the wait. I love my pool & spa. read more
2 years ago
4 years ago
Our experience with Advanced Pools has been a very pleasant one. From the beginning of incorporating our vision into the pool design, the various stages of the construction process, and now the final stages, has been seamless. I honestly was bracing myself for a roller coaster ride because truthfully you never know, but Mike and his team have been doing a great job!! I love Emily too! She works in the office and she calls and explains each step along the way and even made herself available on the weekends if we had more questions. We can't wait to jump in!! read more
6 years ago
8 years ago
Starting Objective: A practical, cost-effective pool to be enjoyed by family. Outcome: A practical, cost-effective, better than expected pool (and experience) that is currently enjoyed by family. To Consumers: Do your research. Have realistic expectations. Building a pool is literally going to convert your home into a construction zone for a few months. Building a pool involves sub-contracting with different contractors (i.e., excavation, electrical, tile, concrete, pump, piping, etc. You will have multiple construction staff coming and going with heavy equipment based on their availability for the project. Be mindful that project will take about two months, if you plan ahead. If you decide to build later in the Spring or early Summer, expect delays. Pool companies may be juggling 20+ pools at a given time. Also, there are only so many sub-contractors in any given area. Many pool companies will charge more while using the same sub-contractors! Challenges: Limited and understandable (i.e., minor cracks in stamped concrete, minor cracks in plaster and minor issues in plastic component parts that were replaced). Took a while (over a month) to pour the last bit of concrete. I appreciate the lengths that Robert (concrete) took to finish and fix some of the concrete issues. One issue I was concerned of was the Better Business rating and I discussed with Mike. Mike did a great job addressing my concerns and I found him to be honest, direct and transparent. If not for the cracks in the plaster (again, minor, but more than expected), this would've been a 5 star review. More like a 4.5 stars. Pros: The people. Mary (who's sadly is leaving) did a great job maintaining communication (thank you Mary!) with us and her customer service did wonders for our experience. Juan, who served as a project manager of sorts, was on site during parts of the project ensuring oversight. I really appreciated Robert who came to my home a few times at the end of the day to take care of concrete related issues, including on a Sunday morning! Mike (sales) was knowledgeable, provided practical and objective feedback when exploring features. Also, Advanced does not sub-contract concrete work. This is critical to pricing. Summary: I got more than I expected. We ended up with a beautiful, pool/spa combination that was beyond practical. A free-form design, larger pool than expected with features that I would not have gotten elsewhere at a reasonable price with great customer service. We've used our backyard in one month more than we have in 4 years! I would strongly recommend Advanced Pool to friends and family. If I ever build another pool, the first thing I would do is call Mike. Thank you to Advanced Pools and the wonderful people who are changing the fortunes of this company. read more
7 years ago
An overall GREAT! experience! Military and local residents, I have lived in the local area for 7 tours and over the years have searched for a pool builder and planner I could trust, that worked on time, was reliable and did quality work. Advanced Pools and their team met all my expectations and went above and beyond to help create the backyard of our dreams. Mike, Baylee and Juan were easy to work with and always responded to requested information. They kept me up to date when contractors could or could not come and always had a plan for my build. For many the most frustrating part of building anything is communication and working with subs and timelines. Communication was well above average with this group and made our experience easy and fun! We started our build in early Dec and finished in late Feb. Even with the holiday period, Advanced pools always worked ahead of timeline and finished ahead of their forecasted date with a top notch product. Pricing was reasonable and well below other competitors while still providing better results! We were able to reasonably adjust our design and received great advice from the Advanced Pools team on their experiences in building pools and what works and looks good. Many of their recommendations made it into our design and turned out amazing. If you are looking for a builder contact Mike and the Advanced Pool's team. We are extremely satisfied...just look at the pictures! read more
6 years ago
Love our new pool! Mike, Bailee and Juan have always been open, honest and flexible when it came to changes with the pool design and deck. The sub-contractors were always efficient and respectful. I would recommend them to anyone looking to build or repair their pool. read more
6 years ago
Extremely satisfied with our pool build! All members of their team were friendly and knowledgeable during each process of the build. Mike presented us with a design and was very flexible to the changes we wanted to make. He got us a redesign very quickly. The pool build was not fast, it is construction after all. Despite the COVID-19 pandemic causing delays with subcontractors Advanced kept us informed and got our pool finished right on time for 100° weather. The quality of the work is top notch and looks fantastic! All equipment is high end, and the price was reasonable. I would HIGHLY recommend Advanced Pools to anyone looking to build. read more
9 years ago
Having a pool built is a long process regardless of when you decide to begin, but it can be even slower during busy parts of the season. My experience with Advanced Pools was very positive from start to finish. I knew what design I wanted and after only a couple tweaks to the plans we were perfectly inline with each other. The final results couldn't have been more perfect. A few things people should keep in mind when starting out on having a pool built. First, all pool companies use subs for most of the stages, dig out, rebar, gunite, tile, decking, plaster. That's how construction works. You use specialists for each stage of a large project. No one does it all in-house otherwise they'd only be able to build a few pools a year. The reviews below regarding this are simply misinformed. Second, you will need to maintain regular contact throughout the process. Yes, it would be amazing if the company was able to read your mind and call you right before you picked up the phone each time but that isn't reality or even reasonable. Just call them yourself. They will answer and get back to you each time. Finally, ask lots of questions. Especially when a crew shows up to complete their portion of the job. Call and verify that what's being done is what you wanted. If you aren't clear walk out and talk with the contractors themselves. If they make a mistake, they will fix it. Just remember that this is your pool and they are there to help build it they way you want. Overall, I could not be happier with my pool and my backyard. The process is not perfect because it's construction and that's just how things work. The main thing to worry about is whether the company will make you whole on any areas you think should be improved upon or changed and without a doubt, Advanced Pools will ensure that you are completely happy regardless of how much extra work they need to do. I can not recommend them enough! read more
5 years ago
Having our pool installed was a complete nightmare every single step after we signed the contract. Our pool was started in September. Communication is horrible. Finally finished in March and is completely full of cracks. They say "it's cosmetic", but really, when you spend that much on anything, it should be cosmetically pleasing as well as structurally sound. They finally had their subcontractor come out and "fix" the cracks this week (it's October). Photos are of the "fixed" product. Stay far away from this company. We have tried several times to contact the owner, but can barely get past the front desk. read more
13 years ago
Update 4-6-2015 We are very happy with the product that was created. We were so happy with it that we made 2 referrals to people who have built, or are in the process of building, pools through advanced pools. However, we received an unitemized bill of over $700 for things that we were told were "nothing to worry about". We received this bill 3 or 4 month asking what we owed. We literally left text messages, voice messages for Brian and his office secretary Aaron. These were ignored or deflected with excuses the entire time. We were given free pool service for a few months, but could never find out when this service started charging us, as we had several small side projects they were finishing after the pool was completed. Once we finally got a hold of Brian months after receiving the bill (Again after multiple attempts to make contact), Brian made a satisfactory negotiation From that point we continued using the pool service. The service itself has been good. At one of the inspections we noted a crack in the concrete, of which Brian said they would fix if it got worse. It has gotten worse, and we are now unable to get him to return phone calls or show up. He has made 3 appointments via text of which he has no showed without any communication. We have all but given up on the concrete being fixed, and have decided to no longer use their services. I only hope we don't have the same issues canceling service as another reviewer had. It stinks having to write this review, because we like advanced pools workmanship, and as people. But this is business, and in my profession I would have been fired many times over for some of these business practices. ___________________________________________ Incredible pool. Brad took our dream and made it a reality. He gave us options we hadn't thought of and pulled it together to make a great combination of art, math and usability. He is a consummate perfectionist, yet very laid back with his customer service. He gave us a great price, was more forthcoming than the other three companies we inquired from, and he truly seems to enjoy the product he creates. More than once he was sure to make us aware of things he would not use in his own pool, and he was transparent as to why. I highly recommend him, and now he is digging my best friends' in laws pool. read more
11 years ago
Could not be happier with our beautiful pool and the service we received!! We were very pleased with how quickly the pool was built. We were always informed about the current process and next step. Any questions or issues were handled timely and professionally. I would highly recommend Advanced Pools for anyone looking to have a swimming pool built. read more
5 years ago
4 years ago
7 years ago
5 years ago
We had a great experience with Advanced Pools, despite the pandemic and the shortage of pool building supplies our pool was done in a timely and professional manner! We absolutely love it! The staff was professional and everyone who provided the service, ( Tile guys, Concrete, Gunite, Plaster ) provided wonderdul craftmanship and professionalism and they cleaned up their messes. We did have a few hiccups but that was only due to the shortage of supplies. We really enjoyed Mikes no nonsense approach, he wasn't pushy and he didn't sell us anything we didn't need, Bailey & Emily also provided great customer service and they were very accommodating to our needs. Lastly Advanced Pools provided great value, the were far less than the other competitors! Getting a new pool built is an adventure it itself. I knew a new pool build would take some patience with the pool supply shortages and high demands, but it was 100% worth it! read more
9 years ago
Start to finish Advanced was awesome. We had three different pool companies quote us on our pool, Advanced was 20k cheaper than the others, started within two days of receiving the deposit and finished our pool in 10 weeks. Couldn't be happier. If your in the market give them a call. Ask for Mike. read more
8 years ago
They made us a great pool! Our backyard isn't huge, but it was artfully done and it really transformed our backyard. They completed the work within the quoted time frame. The company was receptive to calls about the progress. Mike and Juan were very helpful and the construction crews were unobtrusive. We're very happy with the results. read more
8 years ago
Our families choice to have Advanced Pools build our dream pool couldn't have been a better choice. From our first meeting with Mike Davis we were very impressed with his phenomenal customer care. Throughout planning, construction and the completion of our pool all of the staff at Advanced Pools were a pleasure to work with. Mary the front office secretary has always been quick to respond to any questions we've had and always willing to coordinate meetings that best fit our schedule. Juan Orozco was very professional and always went out of his way to get the job done to our liking. All in all we are very thankful with our experience at Advanced Pools and highly recommend hiring there team of employees to build your dream project. Thanks again Mike Davis for bringing to life our dream pool. read more
7 years ago
After a good year of researching and getting pool quotes from various pool companies around the valley, we decided to go with Advanced Pools. The quote we got from them included a bigger pool and more deck space than other companies quoted us, for a price that was very reasonable. Baylee and Mike were very patient and friendly as we asked a million questions and finalized decisions. Our advice to anyone putting in a pool, is to check-in often to make sure construction is going according to what was specified in your contract. Over the course of construction, a few things had to be adjusted mainly due to a communication breakdown between the Advanced Pool office and the sub-contractors or their own crews. Whenever we called Baylee about those issues, she was amazing at making sure they were addressed and kept construction going in a timely manner. Overall we are happy with our pool and spa and can't wait for our first summer swim! read more
12 years ago
Advanced Pools was great! Brian designed a beautiful pool for us! He did the landscaping as well and everything came out beyond our expectations. We have never designed a pool or backyard before and he was very helpful in telling us what would and wouldn't look good. He was very honest with us and we never felt as though he was trying to "up sell" us just to make a buck. The subs he works with were all very courteous and knowledgable as well. I have to also give kudos to Aaron who works in the Advanced Pools office. He was great in always keeping us in the loop and following up. All in all, we are very happy with our own personal backyard oasis :) read more
11 years ago
Thanks for making our dream come true! We can't wait to swim this summer. We knew to have the pool put in in the late fall, because they're so busy in the summer. You can't rush quality. Took 11 weeks from start, to pool inspection. We also love our stamped concrete! Everyone was so nice, from guys on the job, to the front office! Going to post pictures of the "lap" part of the pool my daughter wanted; and the lounging/ floating side I wanted. read more
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