The lady behind the counter on several occasions has spent a lot of time helping me find obscure parts, very kind and patient. I recommend this store for everyone that needs pool equipment, parts and supplies read more

Very helpful and went out of their way to help me with my pool issues. I would recommended to others. THANK YOU JOHNNY, KELLY AND JERRY FOR ALL YOUR HELP. read more

It has been three years since my last review of Leslie's pool supply. The other day I was cleaning my cartridge filters and after I was finished it felt good to know that I personally know the condition and cleanliness of my pool filters. The reason I'm saying this is because if you're in the least bit mechanically inclined you can do it. It was a reminder to me that with Leslie's help I've been able to take care of my pool effectively for over twenty years. I appreciate the great staff that Leslie's has working for them. The other day I went into the Hanford store and was helped by the Manager Johnnie. This guy knows pools and is patient when explaining to you what your pool needs to get the water perfect. Johnnie has an understanding of what quality customer service is. I believe that when the water in your pool is balanced as it should be your time in the pool is going to feel great and relaxing. With the help of Leslie's, I have been able to keep my pool balanced throughout the years. I know this sounds like a commercial, but it isn't. I would encourage anyone to learn to take care of your own pool. Leslie's has been a great help in this area. Thank you, Leslie's. read more

Terrible customer service. We were "helped" by Eileen, assistant store manager. She was extremely rude. We purchased a chemical that we changed our mind about right after purchasing. Didn't take it home, brought right back in a minute after purchasing and she refused to return it. Worst of all, she refused to give a veteran his discount, saying he'd have to send a paper to corporate. Our first and last experience with Leslie's. read more

Leslie Pools has taught me everything I need to know about maintaining my pool! I recommend them to friends all the time. Johnnie and his staff have been terrific at helping me adjust chemistry when needed. I started maintaining my pool myself 8 years ago when I realized my pool guy spent just 5 minutes during every visit checking chemistry. No need to pay him when I can do it myself!!! I went to a couple other pool stores before Leslie's and got ZERO help from them. But Leslie Pools took me under their wing and the rest is history. I highly recommend them! read more

Excellent service and helpful information is what they do best here. I was having trouble with a brand new pool sweep that I thought wasn't working right and wanted to just exchange it rather than have it worked on and even though I didn't have a receipt the manager exchanged it for a brand new one that works great. I've been going to this store for quite a while and the advice, service and help has always been great. Taking care of their customers is obviously the way they do business. Lots of neat pool toys too. read more

I have never been so dissatisfied and disappointed with the level of service I received. Bought pool sweep pump( they only had most expensive model to buy, I'm sure by design). Called for installation and paid arm and leg " for out of service area in Coalinga". Technician arrived with a tude and then installed incorrectly and had to have electrician come out to correct. Then after paying electrician, called customer service to request refund for incorrect installation. After repeated attempts at store level, had to resort to corporate customer service. Good professionalism and felt satisfied with there response. After no response from district managers, finally received response from DM. ( JERRY)" assured" me a refund was in order. To date after a 90 days no response. To say integrity by JERRY is questionable is an understatement. Buyer beware. This store in particular is a joke. Others though are quite professional. Drive an extra few miles for professionalism. It's worth it. read more

Absolutely TERRIBLE service. I walked up to the back counter to have my pool water tested. The girl behind the counter was facing away from me in full view of the public. She was eating something. I said, "excuse me, I'm sorry to bother you, are you open back here?" She never turned to face me and mumbled with food in her mouth, "umm umm" while shaking her head. I said, "okay..." and turned and began to walk out the front door. There was another male worker behind the cash register. He never greeted me on the way in and never interacted with me as I was leaving. I am honestly blown away with the terrible service. It's almost funny. I was about to drop a few hundred dollars today. Too bad. I'm absolutely never going back. read more

I talked to the DM, Korina, after so much miscommunication has gone on about our Polaris being fixed. She listened to me and help resolved the situation at hand. Thanks to her and her efforts I will continue to being a customer at this store read more

This is the best place to go for pool service. Eileen knows her stuff. I'm assuming she's the store manager. If she isn't, she definitely should be. She's extremely knowledgeable and professional. She can get your pool crystal clear and keep it that way all season long. If I knew the corporate email I would let them know what a great asset she is to the company. read more

I bought a Serpent pool sweep that only lasted less than a year! Found pieces in the bottom of my pool. Took it back with my receipt and they refused to replace or refund me even though it's still under warranty! How is that possible!!!! They said they don't carry it anymore, sorry. So refund me so I can buy something better! Would even buy from them but the answer is still, sorry, NO! How can this be ok?? read more

Kristy,the store manager, has been awesome! This is the first house we bought with a pool and she has helped us every step of the way! We really appreciate her and all her staff. Thank You! Our pool is clean, healthy and ready for Summer! read more