product and knowledge great - (buyer's remorse on quartz.) Problem with subcontractor - NO follow…read moreup. Once you submit payment - no response.

Customer service beyond bad. Mocked and talked down to. I was screamed at trying to get the…read morepromised plumber to finish the sink reinstalled. I would never use nor recommend this company.

The person who measured our bathroom countertop completely MISSED the pork chop (shelf) part of the…read morecounter. Their argument is that I signed the document at the end - yes I did but EXPECTING the pork chop to be included! (See photo) They didn't even give me the opportunity to go over the measurements and just had me sign in a hurry. Additionally, the guys who installed the sink said the measurements were wrong (see photo). Do not go with these people. Hire a company who will be more diligent and thorough with their work.

We ordered quartz countertops through Home Depot on Vancouver Island. Unfortunately, Home Depot…read moreonly contracts through Valley Countertops and they are not local to this community. Valley Countertops sent out a tech to measure and design our kitchen on two different occasions. We signed off on the work; however did not hear back from Home Depot or Valley Countertops. After calling the head office of Home Depot to find out what was causing the delay we were notified that Valley Countertops had not released the measure. After multiples calls and e-mails we were abruptly notified that Valley Countertops does not install countertops in log homes, they have a blanket policy. It was unfortunate that the tech who visited our home twice to measure and confirm details did not let us know, nor did Valley Countertops following the measure. If I had not reached out for further details we'd still be waiting for our install. The lack of communication or knowledge by this team was horrendous. We are now left to start over with a new company, delaying having countertops for 6-8 additional weeks. It will be 3 months since we started this process until we finish. It is disappointing to learn that Home Depot uses this company for the entire province. If I could rate this company with a zero I would, primarily for the lack of knowledge by their tech, dismal communication and the inconvenience they have caused us.

This is a wonderful business that provides world-class service excellence. They did a fantastic job…read moreupdating my kitchen granite counter top and sink conconfiguration. They were fair on the price and are 100% committed to outstanding quality and full satisfaction. While they were great to work with on the front end, when I sought a small adjustment they were a real stand-up business and came immediately and made me a priority. This is the way I wish all businesses would operate. They are classy and have the highest character and integrity in how they operate. They deserved and gained my full trust and endorsement. Love this company.

From the owner: We work with residential and commercial customers for 23 years…read more We can provide counter tops for all your kitchen or bathroom vanities needs. We can provide cabinets both custom and prefabricated saving you a lot of money. Will always treat you as a family member

Overall, I'm really happy with my quartz countertops from Integrity Stonework. The quartz looks…read moregreat, it was cut well to the shape of my kitchen, and the seam between 2 countertop pieces is practically invisible. The process from enquiring to ordering was very straightforward and easy to engage with. I was able to go and view the quartz prior to them cutting it to shape. The only road bump we hit was with installation. For the most part it was a good installation job, but it turned out that one of my cabinets was a bit higher than the others, which wasn't visible with the old counters. The installation team pointed out to me that they had to put an additional piece of wood under the counter in that location, but they didn't point out that it then made that counter higher than the others, and I didn't see that when they showed me. I only noticed the height difference after the installers left. My feedback is that I would have liked the installers to have been more explicit about this height difference before they glued the quartz down. I was relying on Integrity Stonework to be the experts for this installation, so trusted that they would point items like this out. After the installation, I had to pay an additional company to come in and remove the countertop to adjust the cabinet before gluing the quartz down again as Integrity Stonework did not offer to come and fix it, despite my request to them to make good on this. To be fair, the installation team did point out a different issue with countertop leveling in a different part of the kitchen prior to gluing items down. I think the height differential was just an unfortunate hiccup as part of this journey, so be thorough and ask to check the countertops prior to anything being glued down!

We had Integrity Stonework install a new quartz countertop in our kitchen and are extremely happy…read morewith it. They were a pleasure working with from selecting the stone in the office, measuring our kitchen, to installing. We had a sort of non-standard window shelf that we weren't sure how it would turn out, but they gave us a few options (with drawings, measurements, and schematics so we could see in detail) for the raised bay window. Installation was quick and easy. We're very happy we went with Integrity.

Black Pearl installed quartz countertops in two washrooms and in the kitchen with a waterfall a…read morebreakfast bar and a full backsplash. They also mounted my undermount sinks. There were a couple of little glitches that we worked through. I'm very picky although I can say that I was very impressed with their workmanship and install to a point. Make sure you do your homework and ask lots of questions. They broke the vanity drawer support, then haphazardly tried to fix it with silicone. They didn't tell me they broke it. I found out when I was reinstalling the drawers. They stated in an email that they were sorry and tried to justifying it, and didn't offer to fix it. When they sent me the final bill, I deducted the repair amount, which they did not like and sent the bill back with the full amount. Also, the sink cut out was wrong, even though the correct size was on the contract. They wanted to reduce the price if I kept the wrong cut out, which I stated no I wanted the correct cut out. They stated they would remove and install the new counter same day and old counter would go in the dumpster, not a good carbon footprint. My thoughts were instead of wasting material they can use the counter with the wrong cut out and make a waterfall for the new counter and do a few other cuts for me also, me thinking outside of the box instead of the material going into the dumpster They also decided to charge me a $500 trip for taking out the old counter and coming back at a later date to reinstall the new counter. Yes, I added a waterfall and a a few other pieces which I had no problem paying for although I was not going to pay the $500.trip amount. This would not have been an issue if they would've made the cut out correctly the first time.

Manuel communicated clearly. He went to multiple places to find an exact match for my counter top…read more Ours was a black granite, which could be one of many different types - but he managed to match the exact stone, based simple on pictures. He was professional, worked cleanly and mindfully at our home. Spoke politely to everyone, and finished the project on schedule. 5 stars :)

From the owner: Deluxe Stoneworks LLC is dedicated to bringing your dreams to life through our high-quality resin…read morefloors and countertops. Whether you are a homeowner looking to elevate the aesthetic of your living space or a business owner in need of durable and stylish surfaces, we have got you covered. At Deluxe Stoneworks LLC, customer satisfaction is our top priority. We take pride in our craftsmanship and attention to detail, ensuring that each project is executed with precision and care. Our goal is not just to meet your expectations, but to exceed them, leaving you with a final product that you will truly love. Trust Deluxe Stoneworks LLC to transform your residential or commercial space with our top-notch services. Let us collaborate with you to turn your vision into reality, creating beautiful and functional surfaces that will stand the test of time. Your dream space awaits - contact us today to get started!