We wanted what we call a hot tub and the industry calls a "spa," did a ton of reading up and…read morebrowser shopping online, and stopped in to a few brick & mortar retailers. We found what we wanted and were offered a good deal at Innovations, with the kind and knowledgeable help of Breanna, who also took time to orient us to what we'd need to do to maintain the Nordic tub we bought. We handled transport and installation ourselves since we live outside the shop's service area, but the experience overall was pretty ideal for us..

Really disappointing customer service. Submitted a form on their website for inquiry and never…read moreheard anything back. After several weeks went in person to the showroom and asked a lot of questions about an electric fireplace insert. Was told it didn't pull much power and you "just plug it in." Then when the unit arrived and we plugged it in and it didn't work we were told we needed a dedicated 15 amp circuit and that "most customers do their research before coming to us." What is the point of shopping local and having salespeople if I have to do all of my own research? Also, they NEVER mentioned that the unit was not refundable. Very expensive mistake - just buy off Amazon or try Barron where at least the customer service is good.

We have purchased both products and maintenance services from Barron for many years. Their service…read moreis excellent. They are responsive, professional and their maintenance techs are both friendly and efficient. We always highly recommend Barron for both heating and cooling needs.

I had Barron install a new 96% efficient furnace and AC system. There were some positives to the…read moreexperience, but there were also several details that left me disappointed, especially considering the cost of a full HVAC installation. The installation team reconnected vents to the master and guest bedrooms and repaired a crushed return line, which I appreciated. However, I noticed the repaired return had multiple unsealed screw holes. While I can seal the visible holes myself with silicone, I have no way of knowing if there are additional leaks on top of the ductwork that I cannot see. More importantly, sealing those penetrations should have been completed as part of the installation. They actually sealed the seams where the old meets the repair. Prior to the installation, we discussed running the refrigerant lines adjacent to the existing HVAC chase. Instead, the lines were run on the opposite side of the hallway and continue through the middle of the laundry room. It's not the end of the world, and the system still functions, but it creates a much bigger challenge to conceal the lines and significantly lowers the ceiling in that area. I was also instructed to pour a concrete pad with minimum dimensions of 18" x 36", so I went above and beyond and poured a 24" x 40" pad to provide extra room. During installation, I was told the actual required dimensions were 36" x 36", which resulted in the installer placing a foam pad over the concrete pad. This could have been avoided with more accurate communication upfront. To bring the new system up to code, two vents needed to penetrate my single-membrane roof. Prior to performing the roof penetrations, Barron informed me that they were not qualified to seal the penetrations. While I appreciate the transparency, this information came only after I had already paid a 50% deposit and committed to the project. This left me responsible for finding and hiring another contractor to complete a very small roofing job. Finding someone willing to take on such a minor project has been frustrating, and two weeks later I am still waiting for the penetrations to be properly sealed. I understand that HVAC contractors may not perform specialized roofing work, but this should have been identified during the estimating process so the project could have been properly planned and coordinated before I committed to the installation. Overall, the equipment appears to be good, and there were aspects of the installation that were done well. However, the lack of communication, attention to detail, and coordination between trades turned what should have been a straightforward HVAC replacement into a frustrating experience.

Not a customer, but a neighbor of a customer. There was no reason why their van had to be parked on…read morethe sidewalk, but it was. This sidewalk connects two sections of a heavily-used recreational trail, but because it was parked on the sidewalk, people had to walk into the street to get around it. Lots of elders in this neighborhood use that sidewalk for their exercise. There isn't a sidewalk on the other side of the street that people can use instead. I contacted the company via FB to let them know, but got no response. I'd waited an hour before posting here hoping that my FB message would prompt them to move it. Didn't happen. It was parked there for at least an hour before I went to FB. I know who I WON'T be calling for HVAC services. Rude, y'all.

Terrible experience. I had a power outage that caused my Napoleon fireplace to stop igniting and I…read morecalled Clean Air to come out and see what the issue was. The tech Michael came out and immediately seemed perplexed by the issue but after about an hour and a half of messing around determined that it was the main control board and that he would get me a quote for a replacement part and to come back out. He then billed me over $350 for the diagnosis. I then waited a couple of weeks pestering the main office to get my quote for the repair. Guess how much? $1500. $1000 for the part and another $500 for labor and tax. I have some connections and managed to source the part myself for less than $300. I've heard of cost plus markups on parts but triple the cost.....really? I got Clean Air and Michael to agree to come out and replace the part using the part I sourced and only charge for labor. Guess what? After spending another hour or so replacing the part there was a new error code and the fireplace still didn't work. Michael promised to reach out to Napoleon to help him diagnose the problem and get back to me when he had an answer. That was 4 weeks ago and I never heard from Clean Air or Michael again. Like a fart in the wind. Gone. Not even a courtesy call letting me know that they had no idea how to fix my fireplace and sorry about me wasting $1000 on a part and 2 useless service calls. I guess I just had it coming. In the end I called Innovations. Their tech came out found a high limit switch tripped and reset it. No parts required. Less than 30 minutes to fix it. Thanks Innovations. You rock!

I would highly recommend. Seth did a great job on our chimney rebuild. He explained each step and…read morewhy it was done. He is very knowledgeable, does great work and his price was very reasonable

We called Seth in early Jan.2021 to fix a leaking chimney that roofers had given up on, claiming it…read morewas a masonry issue.He understood the problem over the phone but said he would not be able to fit us in until mid February. He said he would call back at that point to schedule an inspection. While we waited, rain periodically leaked through the ceiling. In the third or fourth week of Feb., not having heard from him, we called and left two messages three days apart without response. We left an email message and it's now been three days without any contact. Seth is obviously very busy, but if he can't bother to communicate and wastes your precious time better spent finding someone who's actually willing to show up, why bother in the first place?

Thank you Ruben! He was very professional and helpful - installed the ev charger and load…read moremanagement system for us - well done and would highly recommend them!

Joseph and Liam did a great job at my home! I'll be calling them anytime I need help!read more

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

I scheduled my regular service for my furnace and A/C. The communication was great and the…read moretechnician was super thorough and polite answering all my questions. It was quite a bit more expensive than I'm used to paying in Arizona (I don't know the going rate around here.), but I'm very happy with the quality of service.