I had a very displeasing experience in this store today. Mind you, I've lived in Easthampton for almost 20 years, have frequented this store often and have never had complaints. This is the reseaon for the 5 stars. The review is very specific to a terrible experience I had today.
This very young girl scanned my order and swiped my debit card as credit. After this I was expecting a receipt to sign for my purchase that was run as credit and she didn't give me one. I asked her and she then proceeds to tell me, with a HUGE attitude I might add, our machine is broken. Shocked I looked at her and said that this made me very uncomfortable because I always sign for my credit purchases and that I wished she had told me of the problem prior and I wouldn't have completed my purchase. She spewed some ridiculous things, like, well we only make people sign if its over a certain amount. I, of course corrected her! Saying I ALWAYS sign for credit purchases no matter how small the purchase (this was an almost $30 purchase). Still giving me a nasty attitude I told her I'd be coming back to speak with her supervisor and to get my receipt.
Bottom line, she was rude and insensitive to my woes. A simple written note with my purchase on it and a date and time to call the supervisor would've sufficed. Instead she made me feel like I was wrong for requesting a receipt for a hefty convenience store purchase.
In addition, just so everyone knows bring cash to this store today so you don't encounter this vile unsatisfactory check out girl. read more