Had a really bad experience here. They spilled a drink on my friend and were SUPER confrontational when we asked them to shout us a round for doing so.
Normally, at any restaurant or bar, if a server spills a drink on you, they offer something as an apology. A drink, a side of fries, whatever. That's standard across high end or low end restaurants.
But not at Valhalla, apparently.
Look, I don't go anywhere wanting free drinks. This review isn't about free drinks. This is about how rude they were to me and my friend after they spilled a drink on her. Also, this is about how they didn't offer a profuse apology or round of fries or drinks or something. And honestly, had they OFFERED something like that, we most likely would have said no, it's fine. But the fact that they didn't offer was really rude, man. And putting us in the position to have to ask for something that is pretty universally standard in restaurants is also really rude.
Anyhow, after spilling a drink on my buddy, they cleaned it up and were kind of apologetic, but weren't very nice about it (we didn't spill the drink, a waitress did).
Then, when the bill comes out, I say: "hey, a waitress spilled a drink on my friend, it's really uncomfortable to be out in the position to have to actually ask for this, but could you shout us a round of drinks? Also, why are you making me ask rather than offering?"
The waitress said she couldn't do that and a manager had to authorize it.
My though on the manner was, Okaaaay, so why didn't you ask him back when it happened? I didn't say that, I just said, okay, please go tell the manager what happened then.
The waitress then comes back and tells us they'll shout us a round and she has a guy with her who glares at us and looks angry while we pay the bill. I mean, this guy was looking at us like I had just killed his first born. So I asked if I could speak to the manager (full on "Karen" status, lol) because I want to let them know what happened and maybe have this guy stop glaring at me like he was about to start a fight.
Buuut it turns out that glaring-McAngeryson is the manager and he comes up to me as if he wants to fight. At this point I say the heck with it, we got our round shouted, so no need to escalate, and we just leave.
Now I understand why the waitresses didn't ask to make an offer; their manager is a really angry person who, if he treats customers like that, then he probably treats his staff much worse. It seems likely that the waitresses didn't ask him because they knew he'd be really angry to them as a response.
Anyhow, there are a lot of better places to go in midtown, where if they spill a drink on you they'll apologize effusively and ask if they can get you a fries or a drink or something on the house. Pretty standard stuff for a bar or restaurant really. But not at Valhalla. read more