The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people…read morewith vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?"

Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

Pearl Vision and Dr. Paul V. Hamel are working the system and I will never go back to either one…read moreagain, just on principle! I went to Peal Vision/Dr. Hamel in February 2016 as I usually did in the beginning of the year for my glasses/contacts/exam. In years past I never had vision insurance, so I just paid out of pocket, but as of 1/1/16 I had vision insurance, wohoo! My first issue is when I went to use my vision insurance the sales associates were telling me that I didn't have those benefits available, that EyeMed didn't cover that etc. Since I am in charge of the employee benefits at my work and I was the one who researched and spoke with the new vision carrier, I knew otherwise. So I left there with only my exam and ordered my contacts. I went somewhere else to use my frame allowance, which went through the insurance no problem, btw. So a few weeks later I received my explanation of benefits from my vision insurance, no issues there. Then a few weeks after that I received an explanation of benefits from my health insurance carrier. It was for an eye exam that I supposedly had in March with Dr. Hamel, NEVER HAPPENED! Pearl Vision/Dr. Hamel submitted a claim to my health insurance (because they pay for an eye exam once every two years) after my vision insurance had already paid them for the exam in late February. Timing is not just coincidence, my vision insurance cut them a check on 2/26/16 and a claim was submitted for a fictitious exam the first week in March!?!?! I reached out to Dr. Hamel's office and they referred me to the Pearl Vision billing office. I spoke with someone in their billing office in April, who told me that the double billing of the exam was an error and would be reversed. I gave them some time to process the reversal at the end of June checked my claims with both carriers, NO REVERSAL. So I called and left a message at the billing office @ Pearl Vision on 6/21/16, they never called me back. Funny though...I called my insurance carrier and filled them in on the issue and surprise Pearl Vision/Dr. Hamel is going to actually process the reversal of the claim, shocking since the carriers can dump providers for things like this. I will never go back to Dr. Hamel or Pearl Vision ever again. Just another example of how the health industry in America is screwed up! I bet Dr.'s get away with this crap everyday and we pay the price in increased insurance premiums!

I highly recommend Dr. Paul Hamel he has given me great eye care and eye glass prescriptions over…read morethe years, he truly is the best! He is a super nice guy who cares very much about his patients. Thank you Dr. Hamel for everything. Denise B.

Deborah Wayne is an amazing person and eye doctor. I have been going to her for years. Highly…read morerecommend her !!

Deb's the best PERIOD! I went to her bout 4 yrs ago got 3…read morepairs of glasses For FREE ! My Insurance was phenomenal! Get 3 pairs at once ( Reading, Work, Distance/Turned Sun glasses) Anyways recently I had something in my eye she took me Right in NO hesitation! I Seen her 2 days straight! To end this I lost my distance glasses she switch out my reading glasses I pick them up today! They're were READY DAYS AGO TOO WHICH Is the date I was given by the receptionist! DR Deb Wayne is a Gem ! Clearly successful with 2 offices ! One in maplewood MA. ( Malden) & other in Chelsea With gorgeous receptionists... Truth! All of it.. C-Cal

Dr Wu and the entire technical and administrative support staff are outstanding. The medical result…read morewas excellent.

Doctor Wu is expert at her craft, a caring doctor, and the one people go to after other doctors let…read morethem down. I've been seeing Dr. Wu since I had experimental PRK back in 1996 - 1997. A few years ago she performed PTK on one of my eyes to remove some scarring, and most recently she performed cataract surgery on my eyes. The results have been awesome. I could write about her great bedside manner and sense of humor; of course I could try to state what a great eye surgeon she is. And I could try to convey the precision and attention to detail she brings to her work. Instead, I'll point out how I have run into numerous people who came to Doctor Wu AFTER another eye surgeon had messed up. I met two such people during the last month, including one just this morning. She is the doctor people such as I will tell you you should have seen. She is the doctor the other doctors say you should go to next. Your eyes are two of the most important things in your life. Entrust them to the best eye surgeon. Ed L Natick, MA

Receptionist is a sea hag that needs to retire.....very rude and needs a refresher in customer…read moreservice. If that is the owner's wife, like other reviews say, good luck to him..... Winthrop is a small town that strives on service.....my experience was the opposite. To be clear, I'm talking about the incredibly old woman with white hair that looks like she lives alone with lots of cats! Kinda resembles a real life version of Maxine from the calendars.

Ok eye doctor is great but the receptionist is a horrible horrible person! She needs diversity…read moretraining! She has made it known to me she does not like that I'm Muslim. I am sorry that i am a paying customer and i wear a scarf, i have not tried to preach to you or even try to get something for free. Please be respectful and provide a service. Sorry eye doctor, you are awesome!

O atendimento é muito bom, o exame de vista é bem tecnológico e com muito profissionalismo…read more Super recomendo

Had an eye exam a couple months ago in which I called to see if my insurance covered it. I was told…read morethat it did therefore I decided to go forward with my exam. I pay my balance after the exam. Today I get a call from them saying that I had a remaining balance on my account even though I was told my insurance covered my exam. They also offered me to buy contact lenses for them for a much higher price than you can find on a website such as 1800contacts.com. Never going back there again as they were dishonest about my insurance coverage and didn't admit their mistake over the phone.

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Very disappointing experience. I provided three different insurance plans and not a single one was…read moreaccepted, which was already frustrating. The first eye exam itself was a terrible experience. I didn't feel like I was being treated by a doctor at all. The communication was rude, and I felt uncomfortable the whole time. Six months later, I came back to ask about getting a second exam for contact lenses, and I was made to feel degraded, like I was bothering them just by asking. The lack of professionalism and basic manners made the whole experience really upsetting. I left feeling bad instead of cared for.