I just did the math, and realized that I had surgery at what was then known as Massachusetts Eye and Ear Infirmary, 38 years ago; my surgeon, Gregory Randolph, MD, and MEEI staff were fantastic, then; I was entirely cured by Dr. Randolph, and I've remained that way for 38 years. To say that I am a grateful patient, is an understatement. Here I am, 38 years later, and I remember Dr. Randolph's care, expertise, thoroughness, compassion, and concern for my well-being. Little did I know, then, that Dr. Randolph would become one of the leading thyroid surgeons in the WORLD. I've been back to Mass Eye and Ear several times, since then, to see a variety of specialists in ophthalmology, ENT, Facial and Plastic Surgery, and optometry. Every experience was over the top, and what you would expect of one of the preeminent eye, head, and neck hospitals in the world, and one of Harvard Medical School's flagship, teaching and research hospitals. In December 2025, I fell and had multiple injuries, including a fractured nose. Rather than see a plastic surgeon, who treats patients from head to toe, I opted, instead, to be seen by a Facial and Plastics Surgeon at Mass Eye and Ear. I was referred by a friend who is "in the know" in Boston medical circles, to Dr. David Shaye, who took outstanding care of me, and who managed to work some miracle in the Operating Room, where he returned my crooked nose (from the fall) to its original shape, without any incisions (or blood). Recently, I was seen for an annual eye exam, by optometrist, Dr. Leah Margolis, who performed the most thorough annual eye exam that I have ever had. Dr. Margolis' care, was consistent with her thoroughness and efficiency. She came up with a brilliant solution for my reading, that was a one-off, stroke of brilliance. I don't know how Mass Eye and Ear, Massachusetts General Hospital, Brigham and Women's Hospital, and Newton Wellesley Hospital do it, but they are the best of the best, and they have the best doctors, nurses, and other clinical staff (most notably, PA's, NP's, and CRNA's). read more

The type of care you receive here is like no where else in the World! World Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class. read more

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This place is ridiculous. How does a five hour wait sound? This is worse than waiting for a delayed flight at the airport. This place is packed full of people! read more

My experience at Mass Eye and Ear today has been extremely disappointing. I have already been waiting for 4 hours, and we were just told that because they are short-staffed, it could take another 4 hours. An approximately 8-hour wait is unacceptable. On top of this extraordinary wait, the patient workflow is very inefficient. I was seen separately by three different nurses, and registration-related steps were handled twice in separate interactions. There appears to be unnecessary duplication at a time when the hospital is telling patients that it does not have enough staff. I understand that hospitals can become busy and emergencies take priority. But being short-staffed is an operational problem that hospital management needs to address. Patients should not be expected to absorb the consequences by waiting an entire day for care. If staffing is inadequate, management should have a contingency plan and organize available resources more efficiently. The combination of an extreme wait, inadequate staffing, repetitive steps, and poor patient flow suggests a larger management problem rather than an unavoidable delay. My criticism is not directed at the individual nurses or frontline staff. It is directed at the system and management. Mass Eye and Ear is a major hospital, and patients should be able to expect far better organization, communication, and respect for their time. read more

I have never had worse care at any facility than I did at MEEI ER today. As a man who has had a lot of care across the country that is saying something. I am a Registered Nurse and a professional classical singer. I have strong interest in immunology and the singing voice. My big impediment to success in any career is an underlying immune deficiency. I recently developed severe pneumonia. I was started on exceptionally high doses PO steroids and by definition am further immune compromised. Last week I endured new, severe hearing loss and ear pain when I was forced to flee a wildfire by airplane while I was ill with the above pneumonia. Went to MEEI for hearing and ear pain eval. Was asked if I had any issues that needed accommodation. I stated that my hearing loss would make it difficult to hear my name called. They said they had me. Meanwhile the waiting room was packed hook by jowl with patients. No ventilation. No one masking and some had active coughs. I was told to sit in one of the annexes to get some space. I did not hear my name called when the triage nurse called me. No apologies offered from the nurse, just a grumble and annoyance. . After that I was again asked if I had any issues that needed accommodation I again stated my acute, severe hearing loss and was again told that they had me. I am a nurse. I know it sucks to work in health care nowadays so I did not keep harassing folks. I waited patiently. After three hours of waiting in that absolute bedlam I asked what was up. . I was met with attitude and anger. I was told that I had been taken off the patient roster because they had called me and I never came to the desk. They wanted to know why I did not answer them when they called my name. They stated they would place me on the bottom of the triage list and I could wait my turn all over again. I pushed back and stated that this was unacceptable. That as the allegedly pre- eminent ENT ER for the region this was outrageous malpractice. I was given a patronizing speech about having good manners. ( no one identifies themselves so I had no idea who I was being scolded by or what their job title ls). I again pointed out: " I am severely ill with pneumonia. I have severe acute hearing loss. I am immune compromised and my thinking is impaired by high dose steroids". Not a word of compassion. No empathy. Not a hint of an apology. Just more scolding. Patronizingly told that if I was able to act more nicely I would be seen . I am a nice man so of course I was brought to exam room. I was seen by the doc ( no name or title given ) Doc wanted to know why I thought I had immune disorder. She seemed in a total daze. Sent upstairs for Hearing eval. In Audio I was treated with compassion and kindness first and only encounter in the entire 7 hours I was at MEEI. Curiously the Audio clinic had these really cool mid-century buzzers to hold on to so you knew when you were going to be seen. Funny how that technology hasn't tricked down to the ER in 30 years. I guess it's better to yell at your acutely ill hearing impaired patients and threaten to deny care . That makes sense. Seen again by same doc. Told I have hearing loss. Recommended nasal steroids. I stated again that I am on high dose steroids. This was news to her and she then stated nasal steroids contraindicated. Stated she was making a referral to an MEEI doc for me. Wants me seen in 1-2 weeks time. States she was calling in an RX for antihistamine. She handed me DC paperwork. ( never bothered to have me review or sign ) and told me I as good to go. Left ER to discover that DC paperwork tells me to call my PCP ( not an ent ). to ask for Audio referral. Found out they called in RX to a town I haven't lived in for 10 years ( 1 hour drive in each direction.) Went back to ER. They hooked ho apt with audio but in late September. I am supposed to call a number and beg for something earlier. I kept thinking of the outrageous CEO perks that the crooks that run MEEI/ Partners are getting. How many staff are being cut. How many patient waiting rooms are eliminated so those 1%ers can build their mansions and get their yachts and go to their MAGA fundraisers. The care offered at MEEI was an insult to the profession. It is substandard bordering on malpractice. I do not blame a single clinician I met. I do not blame facitlies management. I blame the corrupt CEO's who are ramming our health care into the ground. And taking wonderful clinicians and us poor patients along as hostages . I just lavaged my nose. Took my megadose steroids and antibiotics for my pneumonia. Hoping I dont get sick or go deaf. . will call lawyer if I do read more

Due to an accident I had to cancel my appointment today at MEEI. The next available opening was not until MID MAY!!!! I do not feel this is satifactory service/availability. I hope you will examine your access and availability. This is not fair for your patients.... Arnold Robbins MD read more

This place will make you wait 3-4hrs for something that takes 30seconds to do. Mean while there is no other patient in the waiting area to be seen. All I needed was an ear wick and could place it myself I'd have better luck seeing a vet next time. I would not have to listen to a bunch of cackling bitches in the ward having a good ole time. Absolutely disgusting ! This place needs a complete replacement of staff from the top down. read more

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Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people with vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?" read more

I was treated like garbage by certain staff members and when you try to make an appointment for one of their doctors in an office they put you on hold and then proceed to hang up on you. I called 4 times and got hung up on every SINGLE time. Also I was given a surgery date that was then canceled last minute. I was yelled at and treated poorly and as a person with autism I'm pretty sure that's a full on crime. After my surgery I don't intend to continue as a patient at mass eye and ear or mass general. The doctors are smart but their attitudes are meh and very questionable but everyone else is super rude and disrespectful. Wouldn't recommend this place read more

Had my macular tear repaired here, great medical staff. The nurses are excellent. Front desk not so friendly.

I was seen for a swollen upper eye lid. the second I entered the lobby, I was greeted and quickly checked in. I was taken back to the triage for check in and the nurse here.... AMAZING. I love him. And then I met my doctor who was the best doctor I have EVER had. i am still thinking about him and just how sweet he was. the whole office is truly so kind and this was hands down the best medical experience I have had (even with my swollen eye) read more

THIS IS A REVIEW OF THE MASS EYE AND EAR EMERGENCY ROOM ONLY In April of 2024 I had an emergency situation with my eyes. I'm a blade shaver and managed to touch my three blade razor to one of my eyes. That contact dumped a whole lot of shaving gel and beard stubble into my eye. I hoped I had not scraped off part of a cornea. I promptly washed out that eye and got everything out of it, as best I could. The vision problems began a week later. My reading vision began to blur and got scary. And then a similar thing started happening to my distance vision. I called Mass Eye and Ear's ER and drove there early one morning, feeling regretful that I had not gone there many days earlier. First off, I was seen by one and then a second, very young doctor, obviously interns. One of the doctors was literally sprinting to another patient and returning back to me. That's OK, as long as he helps me and fixes what's wrong. I was shocked by the ancient equipment at the Mass Eye and Ear ER, it was old and creaky diagnostic equipment and the exam was very uncomfortable. The light shined into my eyes at different angles was painful and felt like torture and went on and on. The doctor would do something and run off again, presumably to another ER patient. I could go on and on, but suffice to say, I was not helped. I got some eye drops for dry eye as suggested but dry eye was not emphasized as a major problem. When I got home and tried the reading glasses, the intern stated I needed due to my older eyes, those eye glasses only magnified the blurriness! I was now more anxious and worried, AFTER the exam at the Mass Eye and Ear ER. I supposedly had gone to the best... no, not in this case of this emergency room. I work in a health-related field and did research on an eye care practice, Casco Bay EyeCare, in Portland, Maine where I had lived for many years. I had heard from many happy patients of this practice. Unbeknownst to me, optometrists have become your every day eye doctor, for many eye issues beyond simple eye glass prescription and fittings. Many ophthalmologists now mostly do surgery and treat diseases of the eye. After researching the optometrists at Casco Bay EyeCare, I found the one for my needs and she could see me now! I drove three hours to Portland and arrived sleep deprived, exhausted and hopeless. Upon entering Casco Bay EyeCare, I felt just a tiny bit of hope. The office was bright, white and clean. It looked like an entry room to heaven. One of the kind, front desk gals gave me a hug I asked for. The doctor, Amy Cyr, soon appeared and re-assured me right away that she could help me... and she did! Her equipment was white and shiny and looked brand new, as if it had arrived yesterday. It was state of the art, not the "Civil War era" ancient equipment at the Mass Eye and Ear ER. Dr. Cyr's diagnostic equipment was soft and gentle on my eyes, there was zero discomfort. She also had a hand held examination device the interns in Boston did not have. Dr. Cyr spent over an hour with me, with no sprinting out of her exam room and returning in a huff. After a thorough and painless exam, she told me I had one of the worst cases of dry eye she'd ever seen. She actually sketched out what it looked like. Dr. Cyr prescribed specific OTC eye drops, Refresh preservative-free, that she directed me to apply every two hours and before bed. Within days, after feeling so anxious and hopeless for weeks, my eyes began to return to normal. Within ten days or so, of intensive daily use of the Refresh eye drops, both eyes were completely normal again. I did not need eye glasses as the intern at Mass Eye and Ear ER claimed I did. I had extreme dry eye and nothing else! At a three week follow up exam, with my eyesight fully restored, I brought a bouquet of flowers for Dr. Cyr and her wonderful office gals. I consider Dr. Amy Cyr and the Casco Bay EyeCare team my eye angels, and told them so. I am beyond grateful to Amy and the entire practice, they put the Mass Eye and Ear ER crew of interns, with their ancient, painful equipment to shame. Sometimes the supposed best of the best are not that at all. read more

Yesterday, on April 17, 2025, my house staff took me to the Main Campus of Mass Eye & Ear in Boston, Massachusetts, on the first floor, where I waited forever to be seen, I had arrived at Mass Eye & Ear at 10:30 AM, and my appointment was until 2:30 PM so I been at Mass Eye & Ear Main Campus for five hours, this always happens when I have my daily check up for my eyes, the eye doctor keeps me waiting, so my experience each time when I have my daily check up for my eyes is very stressful because of the waiting. read more

It took close to a year to get an appointment, and then they canceled me! They offered to reschedule close to a year away. What would be the point? Maybe that would be canceled too. read more

Terrible service. As a harvard employee, I am ashamed of the hospital, which shows no empathy for the patients.

Hi MEEI, I had UPPP surgery on Wednesday, July 18 and went to the PACU at 9:30 am. I had a difficult time with the nurse. Please see my documentation below. A found our 1-hour exchange circular and frustrating about why she couldn't increase pain meds and give me water. I documented this below. My best guess is that it can be attributed to ESL, a non-U.S. clinical culture she may have come from, and not having the ability to listen and problem-solve with the patient. I finally got the pain meds (brought pain down to a 3) , a cup of water, and ice chips to bring down the inflammation. What was all of this about? My next nurse said she knows Elizabeth "has this history". Btw, the surgical team was excellent! [Note: I have not gotten a reply from the Nurse Manager] --------------------------------------------------------------------------------------------------------------------------------------- Me: Can you give me something for the pain? I'm a 7. And I need water - I haven't had anything to drink since yesterday. Nurse: You're at the maximum for pain meds... and you're having trouble breathing. Me: What do you mean the max? (she couldn't tell me) - and I'm not having trouble breathing Nurse: Your O2 is low - pain meds gives you shallow breathing Me: How about if I just take deep breaths? (I did and O2 went up) - now can I have something for the pain? Nurse: You have COPD Me: What?? I don't have COPD Nurse: Well, you're on a CPAP Me: No, I haven't use a CPAP for a year... can't tolerate it - it's why I just did a UPPP Nurse: It says you're on it now.... The medications we give you will mean you can't remember Me: I remember everything...can you update the EHR? I don't use a CPAP... by the way, what's your name? and your last name? and how about the water? Nurse: Your nauseous - you could vomit Me: I don't have trouble breathing and I am not nauseous!! I'm in pain and terribly thirsty! Please help me Nurse: Ok, I'll see what I can do... ok, let me give you an air mask Me: Please listen - I don't have trouble breathing and I am not nauseous!! I'm in pain and need water!! Me: And something for the inflammation - that could help with the pain Nurse: Inflammation?? Me: Yes, inflammation! - I just had my mouth operated on... can I talk to the anesthesiologist? Nurse: Which one? - there are many Me: The anesthesiologist assigned to my case! The one in the OR with me read more

I am inparshal because I work here. If you have to go to the Emergency Department. Be prepared to wait for no less than a 2 + hours wait.time read more

First I had to spend a total of three hours for a check-up, because they were trying to measure something with a machine that was not made for it, according to the tech, and then apparently I was "misplaced". Then I received a 300 USD bill when I was supposed to have a copay of 10 dollars only. I was at no time told I would have to pay that amount and didn't pay that sum last time, for the same check-up. It turns out they had made a mistake in coding the claim for the insurance, didn't get reimbursed and decided to make me pay for their incompetence, all that without giving me any information. For one year I had to call their services to change that, and they told me they'd put the bill on hold and never did. I unsuccessfully appealed to Blue Cross Blue Shield, which said they couldn't tell them how to do their job and I had to see with them directly. I tried to contact the doctor but the manager would never call me back. I then complained to their patient complaint system. They sent it for recoding but again entered the wrong code! Which led to me getting the same medical bill again without explanation. I called them and they told me it would go to collections if I didn't pay. They even lowered the price so that I would pay, like I'm going to accept to pay 275 instead of 300 to make your incompetence go away. After calling again the financial services, a complaint to the attorney general and a complaint to another service, I finally got a voicemail from them (so they did have my number finally) a few days ago telling me that they had successfully recoded the claim and that my balance was now 0. No excuses, nothing. The service was in March 2022. For one year I wasted countless hours trying to fix stupid. Their job is really to try to make you pay because they're unable to do their job properly. If I had been someone with less ressources and less time I probably would have had to pay. They prey on people. Unless you're dying and there's no other hospital around don't go there. read more

Terrible on the phone. I spoke to 3 persons on the phone. The last was a nightmare in the Cornea department. She refused to give her name, refused to escalate the call to a manager, berated me for asking her if she knew what escalate means, and this asian sounding woman hung up on me. I spoke to an intern who was nice at the main number and Chantelle in the cornea department who was especially helpful and intelligent. Chantelle told me she had my fax from my doctor with the requisite referral, The person today told me she did not have the fax and it would have to be sent again and she did not know who Chantelle is and refused to inquire. This arrogance and poor office administration is frustrating. I am a regular good paying customer of Brigham Whigams, trying to coordinate a cornea appointment at Mass eye and ear, with my upcoming mid april Brigham Whigams appointment before booking hotel and plane reservations. This is not to be a reflection on the medical excellence i expect from Mass Eye and Ear but rather a heads up. And believe me Mark Glasser. I am not afraid to speak out. read more

I was scheduled to see Dr Abel David, ENT doctor, after review of an Audiology test. he was exceptionally rude, personal insults and gender based defaming statements within a minute of the visit. Never recommend him. I expected honest reviews specific to this field of study. instead got a juvenile who believed he could defame a patient. They have no ADA Coordinator and no effective management. read more

Mass Eye & Ear truly lived up to their world class expectations. Special touches were: the Chaplin walking around talking to parents and kids while they waited, extensive playrooms, and the KINDEST and chillest team of care professionals. They really made what could have been a stressful situation very grounding. Extra shout out to Dr. Namiranian for coming in on her day off for our son and a couple of other kiddos that needed the surgery sooner than the schedule allowed for booking. Alyssa at Dr. Namiranian was also so kind, patient, timely in responses, and thorough. The intake floor at Mass Eye & Ear became our son's playground and he made himself very comfortable crawling around to say to everyone waiting for surgery and was quite comfortable lunging at nurses for hugs and tours around the ward. He partied right up until heading into the OR and only had about 15mins of confusion post-op. He has some healing to do, but we are truly thankful and blessed. THANK YOU, Mass Eye & Ear! read more

I have met with my opthalomologist, Dr. Gardiner, for several years, and he and his staff have always provided outstanding care. John Mooney MD read more

This doctor was very dismissive, and offered no help at all. I got a thorough review once I got there but I have had NO follow up. I have asked several times about what to do next, and they totally ignore me. I have been totally ghosted by this group. The whole experience has been very disappointing. read more

Save your money and time- don't go here. I went in having two things wrong and they said both were fine. The pain got unbearable so I went to an urgent care the day after who then saw right away what was wrong. As a ENT specialist, I should have hoped you would notice my strep throat right away and other visible issue. The office experience was great I wish I could give them 5 stars- they were very kind. read more

Useful floors: Lobby= as you walk in, the right hand side has a cafe stand 3rd floor= library including a small computer lab, open 8:30am 7th floor= cafeteria, outpatient pharmacy. The outpatient pharmacy DOES NOT ACCEPT ANY INSURANCE so everything will have to be paid out of pocket. For meds that can be commonly found in retail pharmacies, they will highly recommend you to fill your Rx at your local pharmacy as MEEI's formulary and therefore the pharmacy does not carry every single type of medication. As a hospital pharmacy, they mainly cater to inpatient, compounded medications as opposed outpatient, OTC meds. The cafeteria view is SPECTACULAR. You have the entire view of the Charles river, the "salt and pepper" bridge, portions of the red line, as well as the museum of science. Highly recommend to stop by on a sunny day, hands down a million dollar view. Lunches are awesome! 100% better than my college's cafeteria options and some are even comparable to restaurant food. Everyday of the week has a different specials of the day menu; each special has some sort of meat, bread/potatoes, vegetables in an effort for guests and staff to have a balanced meal. For vegetarians there's made to go sandwiches and a salad bar. Spoiled with drinks...soda fountain, bottled soda, Tropicana orange juices (no pulp, lots of pulp etc), Naked smoothie, Snapple, etc. Like a friggin' drinks aisle in CVS. One of their hot meal specials + a drink will cost you an average of 8 bucks. The cafeteria staff are lovely! They don't embody the attitude of 'fml I want to be somewhere else.' They smile, say have a nice day, and when one dude asked me whether I wanted some sauce and I said yes, he replied "it's sweet like you" lol.... Cafeteria is clean. Great volunteering program available. You get free $7 lunch coupons if you're a volunteer here. It's a way of the hospital thanking you for your services. MEEI is a teaching hospital and is affiliated with Harvard so there will be many residents and interns who maybe observing or working with you FYI. As a specialized hospital, MEEI is small in comparison to Children's or Brighams. In that respect, it is annoying the hospital is built up instead of having floors that cover a large area. Get used to the elevators when travelling around. read more

Mass Eye and Ear - Main Campus - Part of the gorgeous cafeteria view~!!! - Ear Nose & Throat Near Me - Boston, Massachusetts

1. I was pleased with the doctor and resident. This one star review is for the rest of the staff at Mass Eye and Ear. I had an extreme loss of vision and had been to a local urgent care, ER, PCP, optometrist, 2 ophthalmologists and a Mass General neurologist. All advised an urgent consult with neuro ophthalmology. My insurance requires that my PCP refer to specialists. So he did. Countless times. I spent 35 days calling every single day having rude receptionists hang up on me, refuse to schedule, tell me they don't take PCP referrals, they don't have the referral, they need a diagnosis first, they don't take my insurance, etc. All 100% inaccurate info. I called patient relations countless times and they could not get me an appointment either. They advised me to go to the ER because they could not make a simple appointment with countless referrals. Instead I called my neurologist. When my mass General neurologist refers? They called with an appointment within the hour for 5 months later. They very clearly have a bias in who the referrals come from. If you don't have a well known specialist referring you, you will not get in. However, many patients for insurance purposes need their PCP to refer. No matter how many people I spoke to at MEE, they couldn't comprehend this. I had referrals from pcp, neurology and ophthalmology. Appointment comes and goes and then I am billed. Incorrectly. I was covered here. Why? They claimed I didn't have authorization. What kind of authorization could I possibly need beyond 10 PCP, ER, opthalmology and neurology referrals?!?! It took MONTHS of phone calls with patient relations to resolve the billing. Patient relations is cordial and did eventually resolve the issue. However, my general experience here was terrible. I waited for months, had insane difficulty trying to get an appointment, received no answers or diagnosis, and then had months more aggravation to resolve billing errors. I have never in my life experienced such rude and inefficient staff as the Mass Eye and Ear schedulers. They hang up on patients, make no effort to help, can't keep track or act on referrals and have the worst customer service skills of any healthcare organization on the east coast. read more

The Best Care! If you have an urgent problem having to do with eyes, ears, or throat, this is where you should go. Maybe because this is a specialty ER, it was not nearly as crowded as a general ER--and the wait, at least for me on this occasion, was less than 30 minutes. The entire care team was knowledgeable, skilled, kind, and empathetic (I had the good fortune to be cared for by Carmen, Katherine, Lauren, and Dr. McKee). They explained everything to me, step-by-step, and prepared me well. While 3 days prior, my Fish Center GP had decided that I had a viral sinus infection and should just wait it out, even though I told her that symptoms worsened over the weekend, this team knew exactly what they were seeing. After carefully diagnosing the peritonsillar abscess, they lanced it and sent me home with prescriptions for antibiotic and other meds to bring down the swelling. I feel very fortunate to have been taken care of by such thorough and thoughtful people and wish I had known about the clinic earlier. read more

I had a middle fossa craniotomy done by Dr. Daniel Lee and his team. This was to repair some defects in my skull near my ear. Although a tough situation for me, it was a wonderful experience because of the great care I received from everyone there, the skill and kindness of Dr. Lee, and the results of the surgery which have been life changing. I am deeply grateful. read more

I brought my sister-in-law all the way to Boston to see two specialists. Dr Daniel J Lee who specializes in Otology and Neurotology and Richard F Lewis who is an Otolaryngologist . Both Dr's are tops in their field for Vertigo and Vestibular problems. Massachusetts Eye and Ear Infirmary is on Charles Street in downtown Boston. It's right next to Massachusetts General Hospital. The best thing to do when coming here for treatment or an appointment is to Valet park right in front of Mass Eye and Ear Infirmary. . It's $15 for the entire day. Its especially convenient when it's cold out or rainy., or if the person is in a wheelchair. You just pull up , the valet gives you a ticket and it's only a few hundred feet to get inside the building where there is a information desk and staff to direct you where to go. Once inside, there is a place to pay for valet parking and wait for you vehicle to be pulled up. Don't park at Mass General parking lot because it's a far walk and if the person is in a wheelchair it's very hard to get the elevator down because so many people use it and you'll have a long wait. If you make the mistake of entering at Mass General Hospital you can get to Mass Eye and Ear but it's several elevators and a long walk to the other building. Once at Mass Eye and Ear, there are two sets of elevators that will take you where you want to go. The first visit was to Dr. Lee. He is very through and spent a great deal of time with my sister-in-law. He did a lot of testing and he and his staff were very kind. After meeting with Dr Lee we saw Dr. Lewis a couple of days later. He too was very professional and through along with his staff. We left with reports and further information about my sister-in-law's illnesses. I would definitely recommend seeing either one of these two doctors who both trained at John Hopkins and Harvard read more

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Had surgery with doctor Daniel Lee 7 days ago, his staff neglected to send prescription to pharmacy so i never got it and i may have a ear infection now. Tried to have A receptionist rectify the problem but that never happened, even when I asked her to escalate the situation. KORE is the receptionist, and MARLON is her supervisor.. Neither did anything to help, Marlon actual told KORE, he was to busy to address my issue read more

Don't go to the ER!! Eye service is excellent but ear not so much!! The ER is understaffed and not remotely equipped for busy times!! If you go to the ER for any sort of Ear issue be prepared to wait for hours!! The Ear doctors there are excellent if you have the patience to wait for them but it will take 2-3+ hours on most days. The Customer Experience (aka Patient Experience) is atrocious and it's obvious no leaders at MEEI have any expertise in Customer Experience to improve the ER area. The eye doctors are excellent at the hospital but the ear doctors are lacking and if you attempt to go to the ER for help prepare to be disappointed. After waiting 3+ hours i finally left and will no longer donate to the hospital. Massive improvements needed at the ER including staffing more on busy days!! read more

Audiology call to schedule an appointment is so disgusting, she raise her voice at me, treat me with 0 level mature and with lack of respect. I have not done anything just to ask for an appointment? Where can I put 0 star? Horrible experience never want to go there or call for an appointment read more

Surgical team good. Place is a completed dump and does not seem clean. Is there a reason for all fluorescent lighting in an eye and eye surgery facility and ER? No aftercare unless you become the squeaky wheel even after complex eye surgeries. They need to do much better over there. read more

Worst scheduling service ever. I see doctors at multiple institutions and ALL are much better than Mass Eye and Ear. Shocking. No schedulers answer the phone. If you get to leave a message to make an appointment, no schedulers respond. Why can't they improve this situation? The doctors look good. Frustrated. MGH, Brigham, Dartmouth Hitchc. all manage it. read more

I had cataract surgery here with Dr Nandini Venkateswaran last month. The entire procedure, from initial visit until final evaluation, post procedure, was tremendous. The staff at Mass Eye and Ear were professional, caring and efficient, from check in to exit. That experience was inclusive of the entire team involved, starting with the comfortable welcome from the first receptionist. Dr Venkateswaran is a superb professional and that thought is evidenced today in my new found sight. Further, she is a caring individual who is genuine in her excitement for your success in the improvements made due her procedures. Visits to the office are relaxed and personable. My experience in total with Mass Eye and Ear, and Dr Venkateswaran, in particular, rated on a scale of 1 to 10 would be a 15!! Thanks to all involved! Tom Dromey read more

Better hope you don't have billing issues. It is nearly impossible to request medical records for insurance. Request made in Dec. must have been lost! It's Feb and no report yet. This is holding up reimbursement for expensive equipment rental. I've now been on hold for 35 mins and counting. Finally hung up. The eye care - average. Dr. Communication - average Billing Help- poor. read more

Let me drive a Chevy through your front teeth and into a brick wall, and you'll be right where I am on the pain scale. I just had my tonsils removed and deviated septum fixed, so I'm in a world of hurt now, but that's only because I refuse to take the Percocet they prescribed, which do a real hallucagenic number on me (last time I took them, I hallucinated I was grilling airconditioners on an open BBQ). That said, I can't say enough good things about the place. First, I had a great doctor and surgeon, Stacy Gray, who is not just hot, but a wonderful physician and instilled all the confidence in going through with this surgery. Second, in the pre-op room, I had a really hot medical assistant... like... yowzers hot... and even bragged to the other patients in the room around me. Third, I don't even remember making it into the operating room, cuz they jabbed me with some IV, and the next thing I knew, I was waking up in the post-op room with bandaids around my face, and a very full bladder... (and it takes quite a struggle in post-anaesthesia trying to plant your pecker into a urine bottle without making a mess). Everything, from consultancy, to pre-op, to the operation, to the overnight post-op stay, and even the instructions on what to do after I got back home went well for me (except dealing with the mucus pouring out of my nose after trying a nasal flush for the first time..... it felt lilke a seal blew its load inside my sinuses). Top marks in my book! read more

My mother spent most of my sister's life bringing her here every week when she was a child due to her eyesight. I never really acknowledged how great this place is and what they do for their patients here. That is, until I came to see my aunt here last week. She was checking out when we arrived and honestly, the nurse assisting us was nothing but pleasant, instructions and all were detailed and was given for take home. The front desk was very kind to our kids and the building is spotless (sanitation is very important!) so I wanted to write a review to thank this place for all it's done for my sister within the last 20 years and what it continues to do for others. read more

I received my eye surgery in the upper floor, and the nurses who supposed to take care of me were very careless. I was not satisfied with their services. The unit needs major overhaul for efficiency and proficiency. read more

Waiting time can take you in for four hours minimum. I always pray to do not need an emergency room which could sometimes lead us to a risk situation just because is so painful and expensive that makes us think twice before coming. Very disappointed. read more