Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

From the moment I called the office in a panic with an ear emergency, I was treated with kindness…read moreand respect. I received a same day appointment with Dr. Katherine Ryan. Under her knowledgable and gentle care, the issue was immediately solved. Afterwards, I was given a hearing test by an equally competent doctor (sorry, I forgot her name). Everyone in the office was supremely helpful, even bringing me a cup of fresh, cold water to drink. I truly felt well cared for in this office and I highly recommend Dr. Ryan, her assiciates and team supporters. Thank you for making me well! Beverly Russo

I can hear you. Ears have kept going for me and love classical music. 80 yrs old…read more Dr vernick has an excellent way of relating to folks.

I have been a patient of Dr. Vernick since 2014, and while the front office staff around that time…read morewas a bit difficult to deal with (one woman in particular, thankfully she is long gone) it has all turned around. I had not been in for a few years (living out-of-state during Covid made it impossible), but had an emergency with my ear earlier this week created by a mistake at my new PCP's office (note to self: continue search for new PCP). I called Dr. Vernick's office the next day and spoke with Anna - we had a nice chat, she told me she joined the office a couple of months ago and helped me get in ASAP. She recommended I see Mary, the office's RN, and was able to make an appt for me first-thing the following morning. Mary was amazing, looked at both ears to see what happened and then explained in nice, easy-to-understand terms what happened and what to do. My pharmacy let me know 6 hours later (!!!) that one of the two prescriptions she ordered for me was unavailable, so I called the office to go with option #2. I left a message for Mary, she called me back a few minutes later and sent in the next request. I have a follow-up with Mary in two weeks, and am starting to feel a little better after just starting 2 antibiotics. A BIG thank you to Anna and Mary!!

I'd give this practice 10 stars if I could. My ear problems began in 2010. I saw Dr. Innis, who…read moreplaced tubes in my ears. The tubes seemed to help for a short while, however, my issues were far more advanced than this practice could work with and they referred me to a Dr. Daniel Lee at MA Eye and Ear and as it turns out, Dr. Lee is a world-class surgeon. My ear issues are extremely complicated, but over several major surgeries, Dr. Lee was able to reconstruct my ear drum and place a prosthetic hearing bone. This year (2024) my 7 year old son began having ear issues. After several infections in a short time-frame, of course my decision to see Dr. Innis was my first course of action. Dr. Innis, for whatever reason, thought it would be best for my son to see Dr. Stone in the same practice. My son has now had 2 sets of tubes placed.. as well as his Adenoid removed and Dr. Stone is ABSOLUTELY 100% AMAZING with children. She made my wife and I feel very comfortable with the surgeries. If you have children that require care, Dr. Stone is the best! 10-star review from my family.

they have the worst office staff in history. don't even consider showing up for an appointment…read moreunless you call them in the morning to verify it's still in. they marked me as a "no-show" for a 10:45 appointment and 9am that morning with no warning to me or attempt to call me. just canceled the appointment for no reason whatsoever. too bad I can't give them zero stars.

I really appreciate Dr. Gopal. He really cares about your problems and wants to solve them. I…read morerecently got Endoscopic Sinus Surgery done by him to widen my nasal passages and address my deviated septum and now I am breathing better than ever. The surgery and recovery was a breeze. Im happy with my results and grateful for an attentive doctor.

Saw Dr Gopal two weeks ago and found him condescending and lacking empathy. How hard is it to be…read morekind?

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.

I have been struggling with sinus issues for 2 months now and have seen multiple doctors to no…read moreavail. Dr. David Wolraich and Aadya in the Otolaryngology department were incredibly helpful/kind and the best medical staff I have seen thus far. With just one visit, my months-long issues now have an explanation and resolution. They're the best !

Had something happen to my right eye. Was told by my B&W hospital PCP to get my eye examined by my…read moreOphthalmologist ASAP. Called Mass E&E Huntington to get an appointment with my doc. After waiting 28 minutes on hold and after telling the person who answered who my eye Doctor, what was happening to my eye, and that my PCP said I need to get it checked asap I was told they are scheduling for August and September (6&7 months later). I told this lady that I didn't think this was what why PCP meant by asap. She said that my PCP should send a referral and then maybe we can get you in in a month or so. I understand that health care today is stretched but on my eye Doctor's web page for the practice it says " accepting new patients ". Maybe you should take care of your current patients and if your so busy you can't see them in a reasonable time, then you should not be taking on new patients. I will be finding a new eye Doctor.

Well my husband Had a serious cancer issue. This Doc takes…read morecharge , speaks directly And caring . I will never know what happened to him. But when I called him he answered and followed thru . My husband is still alive!

I have to say my recent experience with Dr. Frankenthaler and his staff were wonderful. They were…read morecaring and empathetic. I was referred to him in February, diagnosed and treated by the beginning of March. What more could a paitent ask for. I would recommend him to family and friends.

Unqualified, unprofessional Rns, phlebotomists, Cnas, under staffed. made to change my own sheets 5…read morehrs after a THR. Call bells not answered for hours, inaccurate information put in charts to favor staff while excluding the facts that don't favor staff actions. Will never have surgery here again

9 months ago I said this emergency room was the worst,now here I am again had to go to emergency…read moreroom, guess what nothing has changed,today was even worst than the last time I came.i rate the emergency department a big fat 0

Very Professional and Helpful. Any concerns that I have had regarding my health were handled very…read morewell and my questions were addressed. Thank You!

Worst dr ever....violated hippa 2 times....she is controlling...doesn't listen to patient..had…read moreseveral blood tests i had to retake because they screwed up...the office is old and smells really bad...I wouldn't send my worst enemy to her..and I really give her a 0 star