Dr. Stacey Gray is the Director of the Sinus Center at Mass Eye and Ear, so, going in to the…read moreappointment I knew I had a visit with someone who had the creditials I wanted. What creditials can't give you, however, is patient care. My experience with the front desk/administrative staff, the nurses, the other doctors I interacted with (it's a learning hospital) and Dr. Gray herself has been beyond exceptional. The front desk staff (especially Sam) has gone beyond all expectations to make certain that I was prepared for the appointment, had all the answers to any questions I may have had, and even went through great lengths to assist me in scheduling an appointment with another specialist Dr. Gray referred me to who had a notoriously difficult front staff and who I was especially frustrated with. The remainder of the administrative staff was also friendly and helpful, from receptionist to billing. Dr. Gray herself was friendly and informative. She took the time to explain each test she was doing and why it was needed and, although, ultimately, my problem does not lie in Dr. Gray's arena to be resolved (hence the referral), she was helpful in ruling out potential causes and helping me understand what the next steps would be. I cannot recommend highly enough Dr. Gray and her associates.

I had the pleasure of seeing Dr. Aliphas at his Newton-Wellesley hospital office a few times…read morerelated to chronic nasal congestion and difficulty breathing and was consistently impressed by his competence and professionalism. At my first visit, Dr. Aliphas referenced an older cat scan I had back in 2013(!) showing my septum was slightly deviated, but he pointed out that if I had been fine for so many years, there could be another underlying cause to the congestion. He quickly formulated a course of action to help determine the cause of my congestion using a systematic approach in an attempt to rule out certain potential causes first. He ordered an allergy test which came back negative, prescribed a special ointment in case I had a chronic infection, and suggested using nasal rinses to flush out the congestion. I appreciated his tendency to suggest less-invasive tasks first, and save the most invasive (surgery) for last. After ruling out allergies or an infection, we were able to conclude that the deviated septum was likely the main cause of my chronic nasal congestion. Dr. Aliphas explained to me the risks and potential benefits of receiving a septoplasty with turbinate reduction, but noted that if the nasal rinses were offering me enough relief, the surgery may not be totally necessary. Dr. Aliphas also was careful not to guarantee any surgical outcome, given the nature of this type of procedure, which I really appreciated. After thinking it over (ironically I had plenty of time due to COVID-19), I opted for the surgery and had it performed a week ago. Earlier today, he removed my nasal splints (which was painless and took maybe 5 minutes) and I can breathe clearly for the first time in recent memory. I'm 29. I remain impressed by Dr. Aliphas' measured, objective approach to determining the actual cause of my symptoms. He is clearly great at what he does and I can tell he enjoys helping his patients. He never rushed me out of his office if I asked too many questions and always made sure I was comfortable to proceed with whatever option I chose. Most importantly, he made it clear that I was in the driver's seat, and that he was along for the ride no matter which path I chose. Bravo Dr. Aliphas. THANK YOU for your excellent care and for allowing me to breathe normally again. PS, for what it's worth, their desk staff and office manager Leah were excellent at helping me with the FMLA paperwork my employer needed for me to get sick time to have this procedure.

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

Great doctor. Put tubes on our 18 month old daughter. Great bedside manner, explained everything in…read moreplain English. Highly recommend

I had an appointment and Mass Eye and Ear in Quincy, and found the staff very friendly and helpful…read more Dr. Konowitz was wonderful - very professional, excellent bedside manner, and took his time to give me a thorough exam, information about my symptoms, and was very reassuring about the steps moving forward from the issue I was having (which I had been very nervous about). 5 stars!

From the moment I called the office in a panic with an ear emergency, I was treated with kindness…read moreand respect. I received a same day appointment with Dr. Katherine Ryan. Under her knowledgable and gentle care, the issue was immediately solved. Afterwards, I was given a hearing test by an equally competent doctor (sorry, I forgot her name). Everyone in the office was supremely helpful, even bringing me a cup of fresh, cold water to drink. I truly felt well cared for in this office and I highly recommend Dr. Ryan, her assiciates and team supporters. Thank you for making me well! Beverly Russo

Fabulous MD. Terrific staff. Recommend without hesitation…read more Dr Kieff gives you time at each visit. He is skilled and affable. He genuinely cares about his patients His office staff is so friendly and accommodating.

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

5+ stars for Dr. Gopal's knowledge and experience in diagnosing a complicated deep sinus…read moreinfection. As well as gentleness when exploring the depths of sinuses within your head. Not a pleasant thing to have done, but Dr. Gopal took extra care in easing this uncomfortable procedure. 5+ stars for recognizing the severity of this nasty infection and putting treatment on the fast track to surgery. Making sure that the surgery was indeed on the fast track, Dr. Gopal personally scheduled the surgery, rearranging patients and closely monitoring the sorry looking nasal passages for further signs of deterioration. (Other distinguished ENT physicians, with the exception of Dr. Vernik, who is Dr Gopal's partner,did not recognize the intensity of this infection and thus did not get any little yelp red stars). 5+ stars for excellent bedside manners, and for the ability to convey trust that patients need to see before counting backwards from 100 to 99. Knowing that your doctor has done this same surgery, hundreds of times, and has taught many other physicians, is reassuring. And when the surgery in only a thin bone away from your brain, you need to have trust. 5+ stars for a smooth surgery and as smooth as can be expected recovery, while zapping the daylights out of those nasty bacteria who set up home in little cranial cubby holes. Sinus surgery recovery can be rough, with packing, nasal breathing tubes, and trapped gunk. Dr. Gopal avoids nasal packing when possible. Most doctors we met still do packing, and thus, sadly, receive no little red stars. 5+ stars for an excellent office staff. This is a private practice and therefore, patients get the surprise of longer visits, less bureaucratic rules (where patients can easily get frustrated) and more personal treatment. The office personnel are helpful, friendly, and knowledgeable, thus earning themselves a 5+ star rating. 5+ stars for Dr. Gopal's and Dr. Vernick's ability to balance private practice and faculty responsibilities at Harvard Medical School, and giving patients a better option than busy clinics, no matter how prestigious. According to Dr. Gopal and Vernik's website, delivering faster and superior care was one reason that they formed a private practice. Let me see....5 stars ....multiplied by 6 equals....30 STARS! Finding solutions to provide better patient care deserves recognition, as well as delivering outstanding care Finding a way to give greater than 5 stars on yelp, easy.

I really appreciate Dr. Gopal. He really cares about your problems and wants to solve them. I…read morerecently got Endoscopic Sinus Surgery done by him to widen my nasal passages and address my deviated septum and now I am breathing better than ever. The surgery and recovery was a breeze. Im happy with my results and grateful for an attentive doctor.

Dr Zheng is extremely helpful. Though we are new, we can see that her heart is to help solve our…read moreson's skin problem. Her staff is friendly and helpful too.

Dr. Zheng and her team provide excellent care in a warm and inviting office. I have been a patient…read morefor several years and I have never been kept waiting more than five minutes, which I can't really say about any of my other medical providers!

I have an asphyxiation and gag phobia so having anyone's hands in my mouth is very trying for me,…read moreto say the least. I have loved Dr Patel from the very start of his practice in Bridgewater because he has always been understanding and will stop and let me swallow or take a break if I need to. I have had 4 crown procedures on back molars with little to no discomfort during the procedures. He always explains what he is going to do and adds information during the procedure if he needs to. He is patient and kind and attentive to my needs and fears. But the biggest positive for me is that he is highly skilled in what he does. I never feel the novocaine injections. He gives a little at a time so that you are numb for any injections after the first one. The results of his procedures are always incredible. I have had routine care and cleanings, bleachings, both at home and in office, and most recently I had 12 front teeth crowned. I have always been conscientious about keeping my teeth presentable, so when he recommended crowning my front teeth, I seriously considered it even though I am uncomfortable with all dental procedures, even simple routine cleanings. Dr Patel gave me a whole consult appointment where he showed me before and after pictures of other patients and explained the whole procedure and timeline as well as the cost and the benefits of doing it at age 71 rather than waiting any longer. It took 4 appointments to get the 12 teeth done, but I am ecstatic today with the results. He is able to correct imperfections in your teeth and make them whiter and he works at the fitting until they are absolutely comfortable. I would say I had some slight discomfort at times during the procedure, but Dr Patel made it very, very easy for even a very reluctant dental patient like me to go through this procedure. I would trust him with anything to do with my teeth. Everyone in his office is wonderful.

I found Dr. Patel and his colleagues to be kind and patient. I have a terrible gag reflex and…read moreneeded a patient dentist who could give me nitrous oxide when dealing with me as it relaxes me and allows the dentist to do his or her work without constant interruptions due to my gagging during any procedure. I sought him out specifically because I had heard of his excellent patient response. He and his staff have been wonderful to me and I certainly would recommend him to a patient who had experienced trepidation in going to a dentist!!!!!!