I went to BW Urgent care and was provided the best care. Megan Baker was excellent and made me…read morefeel comfortable. They addressed my issue and also provided follow-up. I would highly recommend for the common problem today of not getting in to see our PCPs timely. The only drawback is the facility needs to be updated. But the care was excellent.

Three bad experiences having blood drawn. The staff was…read moregreat. I'm not sure how much training they take to draw blood. They need to focus on taking the blood.

easy to get appointment staff is so helpful and happy. dr. spend time with you and dont rush u out…read morethe office. both primary care and kidney specialist. sets up all ur appointment to other referrals while u are in the office great place. and if ur admitted to the hospital the dr. will treat u there during ur hositalization. rx refills are done right after u call them in. no 24-48 hr wait time. easy to get in for emergency appointments. dr. natov is great

I called to schedule an appointment for my 93 year old Mom who needed a prescription refill. The…read morecall was answered by a wonderful woman by name of Kristin in scheduling, who was absolutely wonderful in her guidance. By the time we got off the phone she had recommended a "scheduling health plan" (my words, not hers) by way of an outline that included a Home nurse for one visit while we were waiting for the April appointment for Moms Primary Doctor! She then passed me to the Prescription Refill Nurse for Moms refill. I would like to add that I have had very difficult health issues myself over the past three years so I have been speaking with many, many, scheduling departments over that time and Kristin was FAR AND AWAY the best, most pleasant, greatest listener, and offered an extremely intelligent recommended plan. She is THE best at her job that I have ever spoken with!

had an appointment, ended up lightheaded halfway through. the doctor/nurse in charge of my…read moreappointment gave me something for nausea. then I took a minute after my appointment to breathe and sit down before leaving. the nurses then proceeded to constantly ask if I'm okay to the point where I couldn't relax, then I headed to the bathroom to breathe in privacy in which the nurses started banging on the door basically saying they didn't want me to pass out on the premises. And breached my privacy in doing so making me open the door? they seemed like they cared more about getting me out of there than making sure I was good. Horrible attitude for that one doctor but I can't speak for all of them

Have not even met the Dr yet and appointments have been changed 3 times in the past 4 months...This…read morereview is not for my personally but for my boyfriend, he has a heart condition has struggled for months over getting medications and this dr keeps changing his appointments, I have seen other reviews here but I am now unable to find them.

Dr. Kennedy was lovely in the one experience that I had with her. I have full confidence that she…read moreis a qualified physician. The front end staff and overall practice, however, was extremely disappointing and unprofessional. Specifics of my experience follow. - This practice does not have encrypted email which was a complete surprise since they are handling highly sensitive and personal information. - The practice misplaced (said they did not receive) four separate pieces of U. S. Mail from my previous PCP. Correct address was verified. This mail contained my medical records. I had the records sent to my home and received just fine. - The above mentioned medical records were sent via U. S. Mail since the practice has no ability to read encrypted discs. - My meds were incorrectly documented despite my bringing a printed copy at my initial visit. I learned this when my pharmacy questioned if I had recently changed meds. Thank goodness they picked upon this! - The practice said it could not fill one of my prescribed medications, despite my previous PCP prescribing and filling. Prospective clients should know.

Wish I could give less stars!!!! Between not filling prescription, sending out the wrong…read moreprescription, not answering or replying to calls and say they did, and double billing me, this practice has been a waste of time and overwhelmingly stressful!! If you care about your health stay away!!!!

Absolutely horrible care. After today I am finding a new medical practice. This place is absolutely…read moreterrible.

I'm just describing my visit to family internal medicine doctor, Leslie alexander. She answered my…read morequestions and gave me help with whatever I needed. I got referrals to a gynecologist. She sent along my test results to the other doctor that same day.

I think the medical staff (doctors & nurses) are all excellent and provide excellent care, however…read moreI think the administrative staff are very disappointing. It took me 6 months to schedule an annual checkup only to have it cancelled because they can't figure out how to bill my insurance. Even though my plan specifically says "No PCP required" the admin staff there do not know what to do and left it with "contact your insurance". Apparently, billing & claims has turned into rocket science. Again, nothing against the healthcare team, but the admin/support team needs all to be replaced with AI.

The staff, particularly Dr. Shroff, is fantastic. Friendly, efficient, professional, responsive,…read morecaring.

my husband went here from Deaconess Plymouth for AFIB. was followed up by Dr Naomi Rounds. She…read morenever mentioned the dangers of Eliquis or that there is an alternative. My husband Robert Willis bled out on Eliquis on April 23,2021. Office very poorly run. He had gone there for a heart monitor and none were available. Dr Rounds didnt even know he had died. My husband's death certificate stated that Eliquis contributed to his death. I also feel the Dr. contributed to it. Go directly to Boston which we failed to do but didn't do. the best doctors are there.