Zero Stars: This has been the worst medical care experience of my life. TL:DR: I am suffering temporary hearing loss and unable to work for the foreseeable future due to negligent care. If you are offered a referral to this office, fight it. This entire office needs a full overhaul before they take on any new patients. And if you're a current patient with questions: get out now.
I was emergency referred to the Needham office at Boston ENT after a fast-moving double ear infection resulted in an extremely painful rupture/perforation of my right eardrum. All the PA, Sean prescribed was antibiotic ear-drops. My infection never fully cleared up in either ear, but still I was told during a follow up appointment to continue the ear-drops. At that same follow up appointment, though, Sean let me know that extended use of antibiotic ear drops could cause fungal infections in the ear, and so he took a sample of my ear's ongoing puss-like discharge. No mention was made about a round of oral antibiotics, which I now know is standard procedure for severe ear infections like mine. I also now know that the amount of time spent examining and cleaning my infected ears was not adequate.
After three weeks my symptoms were still not better. I reached out on a Monday morning via the patient portal to say I'd woken up with new hearing loss and extreme pain in the left ear, my still-intact eardrum. I received a quick response of "Let me think about this and talk to a colleague" via patient portal. This was the last I heard from the office. By Tuesday I was in extreme pain, and taken to the ER at Massachusetts Eye and Ear Infirmary overnight. I was quickly diagnosed with a severe double ear infection, a newly perforated/ruptured left eardrum, and swelling throughout my ear canals. I was prescribed oral antibiotics, and told that this was standard procedure for the kind of infection I had.
It took me another 24 hours to feel well enough to call the office. The woman at the front desk was apologetic and understanding. I learned that my test results had been ready for over a week, but never uploaded. Directly after I'd called to complained, I got a brief voicemail from Mike, the nurse, saying my results were ready. No mention of any follow up. I still have not received any communication from Sean the PA or any supervising physician. read more