Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

I love this family run operation. There are definitely some challenges of working with a family…read morerun store. There have been occasions they forgot to tell me my order arrived or closed earlier. However, each time I interact with the team they are extremely helpful and considerate. They work hard to support their patients and help them out the best they can. This is a really sweet family run operation. The Doctor has a depth of knowledge and spends his time making sure you understand everything. In our society where doctors can feel like working with a service center, this place feels like they really care about you!

Wish I could give them less than one star. I wish I had read reviews of this terrible business…read morebefore I went there. It's impossible to get in touch with their extremely rude staff. When you do finally get an appointment it will take 3-4 hours before you are done. I then had to work with a very unprofessional eye consultant who instead of helping talked incessantly about her cat. I waited over three months before contacting them regarding when they will be in. When they didn't call me back I called to cancel my order. I was told that they were in process (rudely) and I couldn't. When I questioned why? She yelled at me that she would refund me and hung up on me! DON'T go there! Disgusting lack of customer service.

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

Excellent "front desk" service. Dr. Evans less time w/ me…read morethan the Optometrist. The Opthalmologist need more time to spend w/ the patient.

Dr. Farber is an excellent Dr. That aside, I've got to quit this eye office. Just like so many…read moreother reviews on this site, the receptionist is intolerable. She is so rude that unfortunately it's going to be easier to find another Dr. than to deal with her again. This review isn't as a result of a single instance but of every instance with her in that office or on the phone. It is really too bad.

It's my first experence with the office. Everyone was kind. I guess there have been staff changes…read moreI heard. My glasses came in a little longer but not outlandish timing with what's going on in the world. I am happy and will definetely come back. The doctor amazing. Explains everything and extremely thorough and kind.

This is an update to just note that Dr. Schurgin did call me in the evening on the day of my…read moreappointment. I was busy and didn't answer and he left a message explaining that he was sorry and that the people he had been talking to were folks he hadn't seen since high school and he wanted to catch up to them. He said that if I were to reschedule, he'd make sure to see me right away. I do appreciate the call and the apology. But I did not call back to try to get another appointment with him. If I had to guess, he only called because his assistant urged him to since she seemed to understand how rude he had been when she gave me back my paperwork and apologized for him. I didn't put this in my initial review because I didn't want to make this mostly about my race, but I think that when he looked out at the waiting area and saw me, a young black woman, my race was a factor in his decision to keep talking to the old high school friends standing at his office door. Do I have proof of this? No. It's a gut feeling and I'm going to go with it in relation to other overtly racist experiences I've had in MA and across the US throughout my entire life.

I went in to purchase a pair of eyeglasses, with my prescription, and experienced the worst…read morecustomer service I've ever experienced. The woman did everything she could to talk me out of buying a pair of glasses there and she finally succeeded. I walked out without new glasses. If I could give this establishment less than one star, I would.

Easy! great service. I go for eye examines and it was fast, I did not need to wait long for my…read moreschedule appointment. My husband goes there as well.

I was greated with a high level of service and professionalism during my appointment last week…read more Front the front desk, to the Doctor's, if you want the best service, I strongly reccomend Redstone Eye Associates !

I have a very complicated prescription. On my first visit my exam was rushed. My follow up for my…read morecontact lens trial was with a different provider. The lenses didn't work. She made an adjustment. I picked up the second trial a week later. I did not try them in the office this time. I took them home they also did not work. I called to make an appointment with the original provider who wouldn't be able to see me for a month. They suggested a third provider. I was disappointed with the lack of consistency of my care. I felt there wasn't an appreciation of my complicated prescription or a willingness to work with me to find a solution.

Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

I feel compelled to share my experience to warn others…read more I purchased two pairs of Ray-Ban sunglasses from this location on April 16 -- one regular pair and one pair of Meta sunglasses. When I returned just two days later to return one pair, the store manager, Suzanne, flat-out refused. First she said they don't accept returns on "floor samples," then changed her reasoning to "non-prescription glasses." When I asked to see the return policy, she wouldn't show it to me and simply said she was the associate in charge and wouldn't allow it. Even more disturbing, when the associate who sold me the sunglasses (Jameel) appeared confused by her response, she publicly scolded him and accused us of some kind of collusion -- right in front of me. It was awkward, unprofessional, and completely inappropriate. Despite the receipt and ForEyes' website clearly stating a 100% Satisfaction Guarantee and allowing returns within 30 days, Suzanne refused to honor it. I had to make multiple calls to customer service over several weeks before I was finally able to speak with a regional manager, who had to personally step in and get the store to issue my refund -- over a month after the original purchase. I did eventually get my money back, but it should not have taken that level of persistence. This store's manager was dismissive, rude, and out of line. I will not be returning, and I recommend others shop elsewhere or online to avoid similar treatment.

Dr. Bui is the best! I have been going to him for nearly 15 years, and he is incredibly…read moreknowledgeable and thorough. He takes the time to explain what he is doing, and there is never a sense that he is rushing through the appointment. If you want a top-notch optometrist, Dr. Bui is the person to see.

Dr. Bui is awesome. He explains procedures and the reasoning behind them. He is attentive and kind…read more He selects unusually courteous and competent staff. They respond in a timely and helpful manner via phone or email. My husband and I highly recommend!

Lu Yan was very sweet and friendly Definitely recommend…read morethis eye clinic She was so helpful to fix my issues .

Wonderful experience personal care. Diabetic eye exam was flawless. Would recommend to everyone…read more Office experience was great.