I wrote this for google reviews, but may as well spread it around:…read more If you use these guys for an appliance repair, you can rest assured they will be late - even for an all-day appointment - if they bother to show up at all. I've had this company do a number of appliance repairs at my rental unit. They have never once been on time ("on time" being at least a 4 hour appointment window). They don't call. They schedule all day appointments, then no-show and no-call. They were supposed to install a control board in my 2 year old washing machine this afternoon (purchased from Appliance Outlet, of course), that has been non-functional for three weeks now. "Between 1 and 5", they said. When I hadn't heard from anybody all afternoon, I called them to make certain someone was coming, which they reassured me someone was. So I waited. And waited. Nobody showed up. Nobody called. I didn't hire them, and wouldn't, but the property manager seems to like using them. I have now told her not to send them over again. It would probably have cost me less to hire someone reliable myself to fix the machine than the value of the time I've lost sitting around waiting for chronic lates and no-shows. Don't hire these people for your repairs. Don't buy anything from them. They're patently unreliable. Note: Yelp for some ridiculous reason places my location in California in spite of my attempts to correct it. I'm in Edmonton.

We just heard from the giant box store that our washer and dryer will be 2 months later than…read morediscussed. Not happy at all, so upon recommendation we stopped in. This store stocks mainly GE appliances. Lots of selection in stock, which means no waiting. Bardo was very helpful and I got an even better deal on a higher end washer dryer set than I originally started with. Plus I got delivery within 1 week. If you need new GE appliances shop here!

If I could give zero stars, I would…read more We've had nothing but stress and frustration from the very first day we started using the Frigidaire dishwasher supplied by Trail Appliances. Despite it being brand new, it displayed an E20 error the very first time we ran a cycle. We reported the issue to Trail Appliances immediately, expecting it to be a minor fix or, at the very least, acknowledged properly. Unfortunately, that hasn't been the case. What followed was a drawn-out, exhausting back-and-forth with Trail. Their response has been slow, unhelpful, and frankly, dismissive. They eventually told us they've ordered parts to fix the machine, but the reality is--the error has worsened. It now happens every 10 minutes, completely disrupting our ability to do something as basic as wash dishes. As a family with a busy home life, this has caused us an incredible amount of stress. The dishwasher is supposed to add convenience, not become a daily source of pain. We've even begun to doubt whether the unit was new to begin with, as it has never worked properly from day one. What's most disappointing is not just the appliance itself, but the complete lack of urgency or empathy from Trail Appliances. When you spend your hard-earned money on something that's supposed to make life easier, and it fails you repeatedly--with no meaningful resolution--it's incredibly disheartening. I don't write reviews often, but I felt it was important to share our experience so others can make a more informed decision. I wouldn't wish this level of inconvenience on anyone.

To be fair this is not about Trail Appliances, but Miele the brand. Trail does not service Miele,…read moreso we were directed by them to book a certified Miele technician. It was a disaster dealing with Miele. Broken links. Missed appointments. Parts unavailable. I would leave a review with Miele, but the link they sent me was just to their website. No place to leave a review there! Trail is fine. Just DON'T buy Miele!

After shopping around at other appliance stores I checked out and found Coast appliances north…read moreEdmonton to be way overpriced I wouldn't have wrote a review but $400 difference for the same washer?? and they will not price match so make sure you shop around before buying there.

Very dissatisfied with the service. I ordered an electric coil stove online as that is what was…read morebest for cooking requirements. When the stove came, the coils had a safety feature that do not allow the maximum temperature to stay consistent. There is a sensor that drops the temperature down once a maximum temperature is reached. This makes cooking extremely ineffective as a consistent temperature is not maintained and it takes much longer to do anything. I contacted Coast Appliances and was told that I could not return or exchange this brand new stove because it was a special order as it was ordered online (I did not note a "special order" anywhere online when I ordered) - moreover, they said that my only option was to purchase a new stove as all the coils from 2018 onwards are produced like this. They basically said that the sensi temp coils were mentioned on the website (I went back under features and checked and it did not state this), and also that I had plugged the stove in to test it, nothing further could be done. I will not recommend to anyone and please avoid the hassel of online purchases for appliances so you don't find yourself in the same boat!

Great selection of furniture and appliances. Excellent staff and very fair prices. I highly…read morerecommend checking them out!

ok we didn't learn the first time but we love to buy local ! bought a gas stove from these folks…read morea few years ago and it took many phone calls and several visits to the store to get the missing components - then we tried again with a fridge - bit of a gong show there - staff didn't know the true size of the appliance so it didn't fit then it took a couple of months and again several phone calls to replace the door that had a dent in it - the installers were so focused on the next installation they weren't interested in hooking up the water line which we were told they would - ah well its all about the learning !

BUYER BEWARE!!! We spent over $24,000 with Trail Appliances…read moreand when we received our Bosch Refrigerator and Micro/Oven Combo unit the Stainless Steel did not match - they sit right next to each other and it is extremely noticeable. I reached out to Trail Appliances and they told me to contact Bosch, I contact Bosch and they tell me to contact Trail Appliances. Trail appliances would not offer any type of solution - so I offered a solution to Trail for the unmatched appliances. I offered to bring in a stainless steel swatch and match the Micro/Oven combo unit to exchange for any other brand that would match to the refrigerator. They would not exchange the appliance - they offered me another appliance at COST price. I did not think spending more money was the solution Trail Appliances should have offered to their customer. UPDATE: Your March 11, 2026 response to my review is inaccurate. You mentioned that you advocated on our behalf with the manufacturer and solutions were offered. That is simply not true that you or Bosch offered any type of a solution for us. The issue had nothing to do with the new matching the old appliances. The stainless steel mismatch was on the brand new appliances we purchased. Thanks anyways!!!

We bought a high end Dacor Induction Range, about 8 years ago. The broil function stopped working…read more We phoned Trail Aapliance and they offered no help. They didn't even advise us whom could repair it. I had to get a hold of Dacor corporate to find a repair company. In the end, Dacor doesn't make the parts anymore so we have to buy a whole new range. Trail is selling equipment, deemed as high end, like Dacor, that is not serviceable and doesn't last. I would really do your research and find a supplier who has better after sales service, than Trail.

The staff was friendly and helpful and definitely not pushy, so willing to keep us in our price…read morepoint. It was the funnest bed shopping experience ever.

Very dissatisfied with the service. I ordered an electric coil stove online as that is what was…read morebest for cooking requirements. When the stove came, the coils had a safety feature that do not allow the maximum temperature to stay consistent. There is a sensor that drops the temperature down once a maximum temperature is reached. This makes cooking extremely ineffective as a consistent temperature is not maintained and it takes much longer to do anything. I contacted Coast Appliances and was told that I could not return or exchange this brand new stove because it was a special order as it was ordered online (I did not note a "special order" anywhere online when I ordered) - moreover, they said that my only option was to purchase a new stove as all the coils from 2018 onwards are produced like this. They basically said that the sensi temp coils were mentioned on the website (I went back under features and checked and it did not state this), and also that I had plugged the stove in to test it, nothing further could be done. I will not recommend to anyone and please avoid the hassel of online purchases for appliances so you don't find yourself in the same boat!

Been waiting for a fridge for two months and it's always the same story, it will be here next week…read moreand its very difficult to speak with anyone to get this resolved. I'd go someplace else.

Terrible customer service. Our brand new stove was DOA and when we told him, he said call…read moreFrigidaire. As a consumer, you have to start at the front line call centre. It took over a week to finally escalate to someone who could help. What SHOULD have happened is, Shawn Raja owner ,salesman , one man show etc should have had us return the stove and allow us to find something else or refund the purchase. This needs to be done within 48 hours of telling him there is a problem. He did nothing! In turn he caused a delay in getting a resolution and added stress and frustration. He is not a nice person to intentionally refuse to help someone who just paid for a brand new appliance. I have correspondence from Fridgidaire on how he failed and caused delays, stress and frustration. I wish we had never stopped at his store! I want a refund for the bogus extended warranty he sold us for $200 . He lies, he's dishonest and he's not a good human being. I'm filing a complaint with consumer affairs due to his shady business practices. Bait and switch. He showed a stove on the floor in black but we bought one in stainless steel. It was supposedly the same stove. We were charged an additional $100 for it and it is the lowest quality model we ended up with. It has no self clean option but the floor model does. Watch this shady character ! If you do end up shopping here, get EVERYTHING in writing and RECORD your conversation! He will say anything to make a sale!

Horrible experience with this place. Horrendous customer service and receiving a FULL refund took…read moremonths. Communication was non-existent. Take your business elsewhere.

We started dealing with Avenue Appliance about two (2) years ago. The service we've received from…read moreJerry, Faith and their staff has been unreal. Every time we go in to the store, we are greeted warmly and offered a very good espresso. We are given room and time to look around before being re-approached. There are no hard sell tactics. All staff are extremely knowledgeable, friendly and are willing to work within your budget. Jerry the owner has been extremely hands on with helping me with an issue with one of my products. He personally troubleshooted and diagnosed the issue. He then went out of his way and ensured that the warranty was honoured. I will never go to another place again. I am a customer of Avenue Appliance for Life!

Thinking I wanted to buy an AGA cooker, I went to avenue Appliance. I had been there years ago for…read morea Miele Vacuum cleaner (that after 19 years still works great). The people who work here are very qualified and friendly. They take the time to explain every appliance and eventhough I changed my mind a few times, they gave me the best service. The owner, Jerry, goes above and beyond and has so much knowledge about his products. Their showroom is beautiful. Definitely worth a visit if you need new appliances.