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Trail Appliances

2.1 (66 reviews)
ModerateAppliances
Open 10:00 am - 5:00 pm

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Recommended Reviews - Trail Appliances

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Purchased a Samsung Microwave/range hood combo, April 2023, installed in May 2023. It has been making weird noises intermittently, finally shut down. What a waste of money, but more importantly the time/effort to install it & now to get rid of it. Never again, Samsung or Trail Appliances. I have a feeling this piece of crap was a return that they sold to us as New. Our previous microwave was a Kenmore, came with our house over 14 years ago, was not New when we moved in, and worked fine.

Chef Lawntz Vernon giving cooking and appliance use tips at Trail Appliances in #yeg
Glen B.

This rating has nothing to do with the appliances we bought because you can buy the same product anywhere. We usually do buy here because the selection is good and generally the prices are reasonable. What really makes them stand out is that they have a chef on staff. If you buy an oven (and possibly other appliances) you get a free 2+ hour cooking lesson for two. My wife and I just finished ours today. It was great fun because you basically just sit there while Chef Lawntz Vernon demonstrates how to use your new oven to get the best results. He also provides a lot of great tips (I may never buy another frozen chicken again) that I've never seen in any cookbook. Chef Vernon then has his assistant pass samples around. That ginger chicken was as good as I've had in any restaurant. He's quite entertaining too. Even if you didn't buy an oven, he can often be seen passing around samples to shoppers. He makes the best Mac & Cheese I've ever tasted. So in summary, Trail Appliances' sales people are probably no better or worse than anywhere else (not on commission though) but this is the only appliance store that I know of where a chef will hand you a delicious sample of something that he created while you are shopping and that gives you a useful cooking lesson or demonstration if you do buy an oven. They have a large service and parts department which sometimes comes in handy. There is lots of parking in the back parking lot. Strangely they charge a dollar for a coffee that most business would be happy to give you for free. That's just bizarre.

Dishwasher

Worst experience buying an appliance EVER. I highly recommend going anywhere BUT Trail. We ordered a Bosch dishwasher and when it was installed, it didn't work. We had to chase down the sales person and spent hours on hold with Bosch to no avail. Our sales person kept telling us different service companies would come out the repair the unit and would give us their contact information, when we would contact the service company, they would have no idea what we were talking about. After pestering our sales person quite a bit, he finally sent out a Trail Service person (not sure why he didn't do that in the first place...). The service guy was great and fast, but was unable to fix the unit. Trail promised us delivery of a new unit today and no one has shown up and sales person has ghosted us. BUY YOUR APPLIANCE ELSEWHERE! Hi Patricia, If your sales people had been as responsive as you are to bad reviews on YELP, we never would've been in this situation. Additionally, what would go further, would be an apology for our experience, rather than trying to gloss over our what really happened. You're right, someone is here now - it is Friday. No one called us today, as was promised by your sales person, until my husband reached out to your sales manager and then wheels started turning. Saaid, our salesperson continually failed to follow up with us. We continually found that there was inaction on Trail's part, until we repeatedly emailed and called asking for resolution. People should be fairly warned about how unresponsive your company is when an issue comes up with a product. It seems as though you're trying to cover that up in your response. If you feel this isn't reflective of Trail as a whole, you should take it up with the specific sales person we dealt with.

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1 year ago

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4 months ago

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9 months ago

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6 months ago

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2 years ago

Just went to the cooking class. Very informative and friendly service!! Bought our appliances here and they have a good selection

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2 years ago

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3 years ago

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2 years ago

Scam outfit, sell you a premium service for big dollars and only do half the job without informing you the details.

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4 years ago

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7 years ago

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8 years ago

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8 years ago

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12 years ago

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14 years ago

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Page 1 of 2

Review Highlights - Trail Appliances

Did notice after the delivery team had left that the dryer rack that was to have come with my new appliance was missing!

Mentioned in 2 reviews

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3.5(11 reviews)
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Rock star service here. I can get pretty much every repair part for my appliances, plumbing,…read morecleaning... heck if it's in my house they have something to help. Prices are fair compared to the big box stores. Plus, the person behind the counter usually has a clue what you need, even if you don't. I order online to pick up most often to save time for them (and me). Know if you show up before closing they will do their darndest to help, but if you can... don't be "that person" - give them a chance to go home on time. Last visit I needed a tub faucet handle because the set-screw stripped out. Sucks but... bad design isn't their fault. They had a nice genuine manufacturer part in stock and ready for me. I didn't know that there isn't any warehouse staff to pick online orders on Saturdays, but the counter staff had seen the order come in and knew to get it for me. AMAZING! Can recommend and will be back

AMRE Supply is a great place to go if you are looking for special plumbing, electrical or other…read morevarious hardware supplies. The employees here are very knowledgeable and they have always been able to help me out with great advice and to find the right part that I need. AMRE really flips the concept of the big box store. They have some items on display but most parts are in their back warehouse area. Most times you will talk to an actual person first about what you are looking for and need and they will help you find the right piece or part and then retrieve it from their stock for you. Sometimes you just need more help or something the big box stores don't carry. Let AMRE come to the rescue!

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Trail Appliances - appliances - Updated July 2026

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