Horrible customer service, they don't stand behind their products at all. Spent nearly $40,000 on appliances, hood vent lights don't work out of box and warming drawer doesn't close fully and Trail won't do anything about either DOA appliance. Save yourself the stress and shop anywhere else but here! read more

BUYER BEWARE!!! We spent over $24,000 with Trail Appliances and when we received our Bosch Refrigerator and Micro/Oven Combo unit the Stainless Steel did not match - they sit right next to each other and it is extremely noticeable. I reached out to Trail Appliances and they told me to contact Bosch, I contact Bosch and they tell me to contact Trail Appliances. Trail appliances would not offer any type of solution - so I offered a solution to Trail for the unmatched appliances. I offered to bring in a stainless steel swatch and match the Micro/Oven combo unit to exchange for any other brand that would match to the refrigerator. They would not exchange the appliance - they offered me another appliance at COST price. I did not think spending more money was the solution Trail Appliances should have offered to their customer. UPDATE: Your March 11, 2026 response to my review is inaccurate. You mentioned that you advocated on our behalf with the manufacturer and solutions were offered. That is simply not true that you or Bosch offered any type of a solution for us. The issue had nothing to do with the new matching the old appliances. The stainless steel mismatch was on the brand new appliances we purchased. Thanks anyways!!! read more

Don't bother shopping here. Worst customer service in Edmonton! Two of three appliances they delivered had to be repaired before they could be used. Naturally, they have to book a service call rather than replace. The Highsense fridge they delivered rattled so bad a repairman had to be called out same day. But they called this morning to say they don't work on Highsense, here's a number to call for service. They are absolutely useless! read more

We bought a high end Dacor Induction Range, about 8 years ago. The broil function stopped working. We phoned Trail Aapliance and they offered no help. They didn't even advise us whom could repair it. I had to get a hold of Dacor corporate to find a repair company. In the end, Dacor doesn't make the parts anymore so we have to buy a whole new range. Trail is selling equipment, deemed as high end, like Dacor, that is not serviceable and doesn't last. I would really do your research and find a supplier who has better after sales service, than Trail. read more

Worst experience ever I bought a new home. and when I went to look at the house the aplainces was not yet there. We closed the deal the following two weeks I moved in i notice there was a dent in the fridge door I took a picture of it thinking that would be OK for proof of damage. When I finally finished moved in I reach out to trail and they told me that it would have to be reported within 2 days of the incident. Mind me the appliances was delivered 1 week before I moved in how the hell colud i see a dent within two days unfair company will never use them again or have anything do with this company. When am buying another house in the near future I will make certain that its not there appliances in there read more

When I go there I look for my guy Dan and within 20 min I have what I want, payed for and out the door. The guys in the back that load are an excellent group I don't even go anywhere else read more

Just went to the cooking class. Very informative and friendly service!! Bought our appliances here and they have a good selection

Purchased a Samsung Microwave/range hood combo, April 2023, installed in May 2023. It has been making weird noises intermittently, finally shut down. What a waste of money, but more importantly the time/effort to install it & now to get rid of it. Never again, Samsung or Trail Appliances. I have a feeling this piece of crap was a return that they sold to us as New. Our previous microwave was a Kenmore, came with our house over 14 years ago, was not New when we moved in, and worked fine. read more

Trail Appliances - Appliances Near Me - Edmonton, Alberta

Great Service and great delivery team, the young men that delivered to my home were great , very nice and carefull whe bringing in the appliances. i would recommend them to all my friends Helena S. read more

I hate trail appliances. When I first purchased from them 2 years ago, I discovered a mark on my stove after the first use. I contacted them and they refused to offer me any assistance, saying it's cosmetic and was my fault. Now two years later, the number 3 on the hour clock is displaying backwards. Not only are their appliances defective, but their customer service is just as awful as the brick . Save yourself the hassle; do not purchase from them. All the bad reviews say it all. read more

Our fridge compressor expired 3 weeks after the warranty did. After much back and forth with trail and the manufacturer that would not help us, Sonny saved the day. Trying to find cost effective ways to fix our fridge and the realization that we have been without a kitchen fridge for several weeks, he went above and beyond any expectation and instead replaced our 4500 fridge to deal with the manufacturer himself. I had a lot of doubts on the situation as we were past our warranty but once Sonny the sales manager got involved, he turned this around instantly and blew us away with his commitment to customer service. If you're looking for appliances I wouldn't look any further than Sonny and his team. Thanks Trail appliances. read more

Scam outfit, sell you a premium service for big dollars and only do half the job without informing you the details.

The true test of a good company is not how they deal with a customer when everything goes as planned, it's how they deal with the problems that occur. Trail Appliances basically washes their hands of any recurring problems. Not only that, but known issues with appliances that their service department knows about are not conveyed to their sales team. Speaking to the store manager (well, that actually didn't happen) or the sales manager does nothing. In fact, the sale manager didn't even follow up until we called him again. Even then all he did was direct the call to service to let the woman on the call desk deal with a customer who was not happy about the service they were receiving. Our new range is ruining the backsplash in the kitchen. The oven cleaner I used because AquaLift doesn't work ruined the inside of the oven. And now I have to look forward to inadequate insulation in the door that will eventually ruin my cabinetry. Trail doesn't care. Whirlpool doesn't care. And I'm out a lot of money. And more if I continue with this product and it further damages my kitchen. read more

Update: We're on day 10 without a fridge. The part they need has been sitting in Edmonton for most of the week but repair company tells me they have no one who can install it this week. Tried calling Trail Appliances to talk about other options without any luck. Tip: the best way to get a hold of Trail Appliances is to write a negative review, they respond quickly to that. Three years ago we spent $4000.00 on a Kitchenaid fridge from Trail Appliances. We also paid extra for the extended warranty. We started having problems with the fridge a few months after we purchased it and have had nothing but problems with it every year since. Each time the fridge breaks down we have to throw out all of our food and a few times water from the ice machine has leaked on the floor and damaged our flooring. Each time we have contacted the warranty company we have waited a minimum of one week before they can repair the fridge, sometimes we go two weeks without a fridge waiting for the warranty company to order parts and come out and repair the fridge. We have a young son which has made being without a fridge extra challenging. We have contacted the Trail Appliance store directly numerous times to get their assistance with our on going problem. Each time we are brushed off and told to call the warranty company again. Our extended warranty will expire soon and we'll have to start paying for our on going fridge repair bills directly. I guess the upside is that we can start using better repair companies and we won't have to wait two weeks for a repair company to come out. Learn from our mistake.....find a retailer who will stand behind their products. Our experience is that once Trail Appliances gets your money you are no longer their problem. read more

This rating has nothing to do with the appliances we bought because you can buy the same product anywhere. We usually do buy here because the selection is good and generally the prices are reasonable. What really makes them stand out is that they have a chef on staff. If you buy an oven (and possibly other appliances) you get a free 2+ hour cooking lesson for two. My wife and I just finished ours today. It was great fun because you basically just sit there while Chef Lawntz Vernon demonstrates how to use your new oven to get the best results. He also provides a lot of great tips (I may never buy another frozen chicken again) that I've never seen in any cookbook. Chef Vernon then has his assistant pass samples around. That ginger chicken was as good as I've had in any restaurant. He's quite entertaining too. Even if you didn't buy an oven, he can often be seen passing around samples to shoppers. He makes the best Mac & Cheese I've ever tasted. So in summary, Trail Appliances' sales people are probably no better or worse than anywhere else (not on commission though) but this is the only appliance store that I know of where a chef will hand you a delicious sample of something that he created while you are shopping and that gives you a useful cooking lesson or demonstration if you do buy an oven. They have a large service and parts department which sometimes comes in handy. There is lots of parking in the back parking lot. Strangely they charge a dollar for a coffee that most business would be happy to give you for free. That's just bizarre. read more

Trail Appliances - Chef Lawntz Vernon giving cooking and appliance use tips at Trail Appliances in #yeg - Appliances Near Me - Edmonton, Alberta

We have been looking for a dishwasher and freezer since both of ours were old and/or broken. Went to Trail Appliances. Unfortunately the freezer they had advertised on their website was out-of-stock (which we discovered is common among appliance stores in Edmonton). We did put a 25% deposit on a freezer and waited. In the meantime, we found a larger freezer at a better price at Costco. However, we did go back to Trail Appliances for our dishwasher. The salesperson was friendly, helpful, knowledgeable and did not put any pressure on us. He answered all our questions and left us to make up our mind. We ended up purchasing a dishwasher from Meile. SInce Trail Appliances is only a representative for Meile the delivery and installation process is a bit cumbersome. It's taken a few phone calls, but it looks like everything is set up. We would go back to Trail based on this experience. read more

Worst experience buying an appliance EVER. I highly recommend going anywhere BUT Trail. We ordered a Bosch dishwasher and when it was installed, it didn't work. We had to chase down the sales person and spent hours on hold with Bosch to no avail. Our sales person kept telling us different service companies would come out the repair the unit and would give us their contact information, when we would contact the service company, they would have no idea what we were talking about. After pestering our sales person quite a bit, he finally sent out a Trail Service person (not sure why he didn't do that in the first place...). The service guy was great and fast, but was unable to fix the unit. Trail promised us delivery of a new unit today and no one has shown up and sales person has ghosted us. BUY YOUR APPLIANCE ELSEWHERE! Hi Patricia, If your sales people had been as responsive as you are to bad reviews on YELP, we never would've been in this situation. Additionally, what would go further, would be an apology for our experience, rather than trying to gloss over our what really happened. You're right, someone is here now - it is Friday. No one called us today, as was promised by your sales person, until my husband reached out to your sales manager and then wheels started turning. Saaid, our salesperson continually failed to follow up with us. We continually found that there was inaction on Trail's part, until we repeatedly emailed and called asking for resolution. People should be fairly warned about how unresponsive your company is when an issue comes up with a product. It seems as though you're trying to cover that up in your response. If you feel this isn't reflective of Trail as a whole, you should take it up with the specific sales person we dealt with. read more

Trail Appliances - Dishwasher - Appliances Near Me - Edmonton, Alberta

I called about getting a serviceman so someone can take a look at my dishwasher. I called this location and was transferred 3 times within 2-3 minutes. I then was told to leave a message which I did, that was 3 days ago. Still have not heard from anyone! Great Customer Service ! read more

Trail appliances in Edmonton really came through. Talked with several staff members all were polite , respectful and working hard to provide awesome service, from the first contact right through the delivery. Great job guys . Thank you so much for your help it was a positive experience during a stressful time. read more

A huge Thank you to Devon Hooks, the staff and my very good friends for helping me out in a desperate need of a new over the range microwave! I had purchased one from Leon's and it was dented in 3 places and could not be installed due to where the dents were & of course none left in stock. I have people coming in tomorrow to start re nows that's why some of the tiles are off the wall. Trail had the microwave waiting for me when I arrived and the service was fantastic from all. I'm just so happy now! read more

Trail Appliances - New Whirlpool microwave - Appliances Near Me - Edmonton, Alberta

If I could leave a rating of zero, I absolutely would. We were forced to go with trail appliances as that is where our builder has a contract and sent us. We were told that our appliances would arrive by our possession date of mid October and now we are being told January 2021. We have moved in already and not only has the communication been so poor, the whole experience was awful. The salesman knew basically nothing about the products he was showing us, yet we are forced to take all of our dealings through him. At no point did he even mention the possibility of delays, and now when he is telling us this instead of calling or having a conversation he emails us. If you have the option I would highly recommend not buying your appliances through trail appliances. They are not transparent and do not do anything to accommodate delays, and now that the sales are final they claim that there is nothing they can do. read more

Excellent service until they get your money and that's where it ends. Do your research and triple check what you buy because you're stuck with it with no way out of it when it's a piece of crap. Also Couldn't leave a review on a Maytag washer to warn other buyers to avoid it. read more

We have purchased most of our appliances over the years at Trail and trusted them but I have always wondered if they were trying to get rid of our last very expensive purchase - an Asko dishwasher - so built it up. It didn't work properly from the beginning but there was no returning it. 3 different things have gone wrong with it in the past 2 years, one which is recurring and now the warranty is off. I won't buy future appliances there. read more

We went to trail appliances this morning to get advice on our new home. Met with Steven Ellis, what a pleasure. Not only was Steven knowledgable and straight forward. He gave us great advice on how we want to manage our purchases. We are in the market to completely equip our new home with 8 new appliances and Steven assisted us on all aspects of the purchase. Would we recommend Steven absolutely. Would we purchase at Trail if with Steven definitely. Was a pleasure working with him. He is located at the Southside store 9880-47 Avenue. read more

We recently bought a Bosch Stove from Trail Appliances. The experience left us feeling ripped-off and grubby. After the range price, the extras started adding up: The environmental fee, $30.00 - we have no quarrel with that. Hook-up, $299.95. Delivery, $89.95. Then between ordering and delivery we had a phone call: we would have to disconnect the old range but Trail would do it for us, $90.00. On our protest, this was reduced to $45.00. We googled disconnecting the old range and, including googling, it took about ten minutes. $90.00? For Hooking-up, the tech was in the house for about an hour. $299.95? During installation a minor malfunction was noticed and the tech asked us to phone the office to arrange servicing. We did, only to learn Trail doesn't do it. The office told us to phone another company. They were too busy at the moment and please call back next week. Fortunately the malfunction corrected itself. While the purchase experience left us feeling ripped-off, the people who delivered the new range, removed the old stove, and the installation tech were all excellent, very careful to avoid damaging floors or counter tops. It was a pleasure having them in the house. We don't buy appliances very often but the next time, after deciding what we want, we will research stockists and customer feedback, get quotes from all for cost of an in-place, functioning appliance and if we are suspicious of the add-ons, explore hiring qualified, self-employed people for delivery and installation. If our experience is typical of the retail appliance sector it would appear to us there's a huge opportunity for new players right now. read more

HORRIBLE SERVICE AND PRODUCTS. Bought a brand new Samsung stove from them and it hasn't worked probably for a 6 weeks now. They have sent techs out 3 times with different pieces to 'fix' it and NONE have worked. I bought a full extended warranty and they STILL won't let me exchange or return it! BUYER BEWARE. Shop elsewhere. read more

The sales guys are pretty awesome no complaints. But the service depeart is absolutely horrendous. They refused to provide me with any help and continuously cut me off while I was speaking. I will not be returning to trail appliance. Just not worth the headache and rudeness read more

This is more of an inquiry; I asked two salesmen today why prices were not listed on several appliances. The first person told me that they were "working on it." The second person told me that the manufacturers did not want them to advertise their prices. Really? I could Google the appliances and get a price that way. Also,when I asked why the deep freezes did not list their capacity, I was told that the capacities were listed in the middle of the code. The code, for example, would be XXXXXX102XXXX [X representing letters], so the capacity would be 10.2 square feet. It would/should be very simple to type in the capacities on each appliance's sign. Every other appliance store I have been to offers this information. read more

Purchased a washer and it did not come with a liquid detergent container , s small part but required, salesmen said it was not included yet manual said it should be. Not very helpful now I have to shop around for part before I can even do laundry read more

Trail Appliances - where you are a number, not a customer. We bought a new (upgraded) fridge through Trail Appliances for the new house we built through StreetSide Developments. Since moving in on March 4th, the fridge has never worked properly, starting with not holding temperature, defrosting randomly and refreezing. After a service call to fix the issue, it began leaking and filling our fridge drawers with water (at least a few inches deep). Every request for service and help to Trail has been received condescendingly, with staff more interested in blindly quoting policy at me then listening to how this experience has deeply inconvenienced us over the past few weeks, not to mention tainted the joy that should come with purchasing a new house. In the multiple attempts to fix the fridge, we've lost well over $100 - $150 worth of food and hours off work. Given by how they've treated us on the phone, not responded to our emails and ignored voicemails, it would appear that Trail could care less about our experience. They gave us a loaner fridge to tide us through (which they refused to carry beyond our garage so we have to head downstairs everytime we want something from the unit) that keeps popping open and spoiling the food we managed to save from the first few rounds of the original fridge dying. We've accommodated 3 visits from service techs, not to mention the original time it was checked and "fixed" before we moved in. We've been told the issue is everything from an unplugged fan, to a blown compressor, to a blown inverter board, to "move in bumps". We have 0 faith in this appliance, and 0 faith that Trail is going to actually do anything to fix it. Buyer Beware - they are happy to upsell you something pretty but their so-called warranty will do nothing to actually fix any problems you may encounter and you'll pay in time, sweat , tears and stress. read more

Amazing customer service and installation. Purchased a dishwasher and told I would be called the next day to have install book. They called next day and booked as promised. Given a three hour window for installation and they arrived when promised. Installation was quick and they took my old appliance away and cleaned up after themselves. Great experience and top notch all the way. read more

Shame on you Trail Appliance for offering people a horrible EXTENDED SERVICE WARRANTY. I use the term service loosely!! My Samsung washer died 4 months after my manufacture warranty and locked my load inside. I thought no worry I bought the extended warranty right. Called Trail, they say we don't do the repair call these other guys who will handle the warranty. Long story short a week and a half for them to be able to come out to diagnose the problem. Guy shows up says it's too expensive to get help to remove starch to open the door and remove my 300+ worth of close. He will order the part (main board cooked). A week later I call to ask where my part is , few more days it's to arrive (pretty sure I could find it locally myself) and than another week to find the time to replace it I'm sure. Been spending 30+ buck on a laundromat plus gas and precious time, THIS IS WHAT I GGOT THE WARRANTY FOR ?? It will be 4 weeks this week of this scam. DO NOT PURCHASE ANY EXTENDED WARRANTY from these guys. Do yourself a favour and buy from COSTCO!!!! I was on the fence and went with TRAIL, NEVER AGAIN will I give them any of my business after this experience , can you imagine if the fridge goes, might as well get a new one because you won't have one for weeks. With COSTCO I have one within days or have it fixed way faster, they also give you an extra year whereas TRAILS so called extended warranty overlaps with the first year of manufacturers hence you only get 1 extra year NOT 2 like they say. On to FACEBOOK, and any other social sites to warn the general public !!! SAVE YOURSELF money, time and frustration they wash their hand clean of you once they get you to commit to THE EXTENDED WARRANTY read more

My Mother and I took a class with chef Lawntz to learn how to use our new convection steam ovens. He was friendly, full of knowledge and made us a delicious pastry dessert to show off the steam oven's skill. I look forward to attending another class with this chef, I highly recommend his class! read more

I could not be happier with the service I received at trail. Everyone I spoke with was eager to help. My kitchen aid stove was being weird. It would over cook on one side then under cook on the other. It was frustrating. They tried to have it fixed but I kept doing the same thing. After several attempts whirlpool said they'd replace the stove but I would have to pay for shipping as well as someone to hook up the gas to the appliance again. Lori who is the Assistant Manager parts & Service stepped in. She really went above and beyond for me. She emailed kitchen aid, to try to fix the situation. They refused so made it right and waved any costs... thank you so much for all your help Lori!! read more

For the amount of people who work there, you would think at least one person could take the initiative and update the store hour times on this site. read more

Getting an appointment with the sales woman who handles our builders' account, Sherri, wasn't difficult, but it was all downhill from there. We walked by at least five sales people without ever being greeted to reception to find Sherri. She walked us over to the refrigerators and just stood there as we tried to pick what we wanted. She didn't give any input or information as far as features, reliability, etc. Repeat for dishwasher, stove, laundry, water softener and hood fan. We wanted a Bosch dishwasher with a certain feature so she went and looked up a model number and added it to our order without ever showing us what it looked like or giving us a price. She pushed us towards a certain brand of washer and dryer because Trail can service it. We chose a set from that brand at the time, but ended up changing to a different brand after we learned about the difference in steam functions elsewhere. So after very easily earning her commission, what does she do? She tells us she's going home because she should have been off 10 minutes ago and has someone else enter everything into an invoice. Price matching - holy, that is another beast in and of itself. My husband and I went in to get our appliances price matched to Black Friday prices and we were helped by a manager, Taylor. We forgot to add a garburator to the original order so Taylor said he would add that and get all the price matches taken care of, however they were so busy they would have to enter it into the computer later and email us a copy of the new invoice. Great, except we never got that email because he didn't take down our email address. Luckily we had his business card, so we emailed him. No response. I called Trail a few days later to follow up and they said they would phone me with an update. No return call. Finally I had to go in in person to ask about it. It was all done they claimed, so they printed out the new invoice for me...and they missed the garburator! This company has the business of about 75% of the builders in Edmonton and as such, will never need to actually provide anything that resembles good customer service. If I ever need to buy appliances again, I would never come here. This is a family run business where the family could really care less. read more

We were recommended by a friend to go to Trial Appliance when we were renovating our kitchen. We dealt with Dallas and we found her to be quite knowledgeable about the products and patience as it took us a long time to figure out all the details. Which fridge, oven, microwave, dishwasher, and stove to buy but once we were finished we were completely satisfied with what had been recommended and what we bought, it looks great in our new kitchen. So when we purchased our new convection oven we were given a certificate to go to a cooking class to see how to use our new oven. Our chef that day was Chef Lawntz Vernon,. There were a number of things that we didn't like. 1. Someone would ask a question and his favorite response was my kitchen my way, not really a good answer to someone asking questions. 2. I think that this is the biggest complaint, in the whole 1 1/2 hour course he never washed his hands. At one point he touched his nose then touched the food. Didn't even wash his hands in between. How gross is that! Then he served the food that he had just touched his nose to his finger that touched the meat. As far as I am concerned as a Chef he need to practice better hygiene when it comes to handling food. I am torn on what star to give Trial Appliance as the service was great but Chef Lawntz Vernon touching his nose then the food is the worst, this is why I gave Trial appliances the star rating I did. read more

3.5 stars. Awesome selection/range of low to high end ($10k+) when it comes to appliances; far better selection than Sears. We had Wendy helping us look for a fridge and a range. She was very helpful when she pointed us to the fridge and range that were within our budget. She explained that having a french door fridge with the side trays full can be frustrating when you try to reach for the inside. Trail Appliances was having a sale two weekends ago; we were able to score a Whirlpool induction cook-top with a fan-convection oven (which has a steam clean function) for $800. She told us that they could switch the fridge doors to swing counter-clockwise, before delivery. When it was time to put a deposit/complete the transaction, we even explicitly stated on the invoice that we wanted to change how the doors swing. (It was circled on the diagram) A different lady who was writing up the invoice, however, was MORE intent on selling a 3 year-extended warranty for close to $300 for both appliances; i.e. I'm prepaying for maintenance and repairs BEFORE a lightly dented fridge were to go kaput. Uh, no thanks. They already marked it on clearance as damaged, selling it for $500; we can easily hide the dent with a fridge magnet -- if it dies, it goes. HOWEVER, when warehouse shipped it for the service/delivery guys to install, we were not impressed that the fridge doors were not changed prior to us receiving it. In the process, the Whirlpool sticker decal fell off -- since they had to change where the hinges go. So, we eventually have to go back to Trail Appliances to get a new decal. They wouldn't even ship it by postage. (Come on, a stamp won't hurt. It's your fault, TA!) Clearly, there lacks a communication between Trail Appliance's sales staff and delivery staff. Nonetheless, it is pretty awesome that Trail Appliance offers a disposal service for $30 per appliance, which would go to the Eco-Centre. Had the communication been clearer about the door swing changes, TA would have earned a full star. Oh, and read the appliance manuals. The sales lady (Wendy) did not explain to us that using the steam-clean function without removing the racks will damage them. (These would be expensive to replace) EDIT: It's been 3 WEEKS and still no decal. I removed a star. read more

Very good experience the sales staff were attentive and got us answers right away. The warehouse guy got us loaded quickly but would not put cardboard around the two floor models we purchased. Apparently "they still work even if they are scratched" is the mantra of the guy loading us. Not impressed with that aspect otherwise ok. read more

Our Fridge and freezer that we've only had for 2 1/2 years carpped out on us. We had to throw everything out. When we called this morning for service, we were told we had to wait a week for service. That is beyond ridiculous, hire more people if you are that busy. When we asked what we were supposed to do for a week without a fridge and freezer, the girl that answered the phone told us "that's not my problem" and hung up on us. Our whole house was bought from Trail, and I will NEVER use them again. I would NEVER hire the service girl that answered the phone either. So instead we called Appliance All Service, and they will be fixing it for us this afternoon. read more