I wrote this for google reviews, but may as well spread it around:…read more If you use these guys for an appliance repair, you can rest assured they will be late - even for an all-day appointment - if they bother to show up at all. I've had this company do a number of appliance repairs at my rental unit. They have never once been on time ("on time" being at least a 4 hour appointment window). They don't call. They schedule all day appointments, then no-show and no-call. They were supposed to install a control board in my 2 year old washing machine this afternoon (purchased from Appliance Outlet, of course), that has been non-functional for three weeks now. "Between 1 and 5", they said. When I hadn't heard from anybody all afternoon, I called them to make certain someone was coming, which they reassured me someone was. So I waited. And waited. Nobody showed up. Nobody called. I didn't hire them, and wouldn't, but the property manager seems to like using them. I have now told her not to send them over again. It would probably have cost me less to hire someone reliable myself to fix the machine than the value of the time I've lost sitting around waiting for chronic lates and no-shows. Don't hire these people for your repairs. Don't buy anything from them. They're patently unreliable. Note: Yelp for some ridiculous reason places my location in California in spite of my attempts to correct it. I'm in Edmonton.

We just heard from the giant box store that our washer and dryer will be 2 months later than…read morediscussed. Not happy at all, so upon recommendation we stopped in. This store stocks mainly GE appliances. Lots of selection in stock, which means no waiting. Bardo was very helpful and I got an even better deal on a higher end washer dryer set than I originally started with. Plus I got delivery within 1 week. If you need new GE appliances shop here!

If I could give zero stars, I would…read more We've had nothing but stress and frustration from the very first day we started using the Frigidaire dishwasher supplied by Trail Appliances. Despite it being brand new, it displayed an E20 error the very first time we ran a cycle. We reported the issue to Trail Appliances immediately, expecting it to be a minor fix or, at the very least, acknowledged properly. Unfortunately, that hasn't been the case. What followed was a drawn-out, exhausting back-and-forth with Trail. Their response has been slow, unhelpful, and frankly, dismissive. They eventually told us they've ordered parts to fix the machine, but the reality is--the error has worsened. It now happens every 10 minutes, completely disrupting our ability to do something as basic as wash dishes. As a family with a busy home life, this has caused us an incredible amount of stress. The dishwasher is supposed to add convenience, not become a daily source of pain. We've even begun to doubt whether the unit was new to begin with, as it has never worked properly from day one. What's most disappointing is not just the appliance itself, but the complete lack of urgency or empathy from Trail Appliances. When you spend your hard-earned money on something that's supposed to make life easier, and it fails you repeatedly--with no meaningful resolution--it's incredibly disheartening. I don't write reviews often, but I felt it was important to share our experience so others can make a more informed decision. I wouldn't wish this level of inconvenience on anyone.

To be fair this is not about Trail Appliances, but Miele the brand. Trail does not service Miele,…read moreso we were directed by them to book a certified Miele technician. It was a disaster dealing with Miele. Broken links. Missed appointments. Parts unavailable. I would leave a review with Miele, but the link they sent me was just to their website. No place to leave a review there! Trail is fine. Just DON'T buy Miele!

Have bought a few items here this year & every time had great service !…read moreGood price deals each time too ;)

I had to return a part of a storm door that was faulty. Kelly, the manager helped us. He had a…read moresecret stash of spare parts to choose from and was able to find the part without having to go through the manufacturer. Excellent customer service!!

Terrible customer service. Our brand new stove was DOA and when we told him, he said call…read moreFrigidaire. As a consumer, you have to start at the front line call centre. It took over a week to finally escalate to someone who could help. What SHOULD have happened is, Shawn Raja owner ,salesman , one man show etc should have had us return the stove and allow us to find something else or refund the purchase. This needs to be done within 48 hours of telling him there is a problem. He did nothing! In turn he caused a delay in getting a resolution and added stress and frustration. He is not a nice person to intentionally refuse to help someone who just paid for a brand new appliance. I have correspondence from Fridgidaire on how he failed and caused delays, stress and frustration. I wish we had never stopped at his store! I want a refund for the bogus extended warranty he sold us for $200 . He lies, he's dishonest and he's not a good human being. I'm filing a complaint with consumer affairs due to his shady business practices. Bait and switch. He showed a stove on the floor in black but we bought one in stainless steel. It was supposedly the same stove. We were charged an additional $100 for it and it is the lowest quality model we ended up with. It has no self clean option but the floor model does. Watch this shady character ! If you do end up shopping here, get EVERYTHING in writing and RECORD your conversation! He will say anything to make a sale!

Horrible experience with this place. Horrendous customer service and receiving a FULL refund took…read moremonths. Communication was non-existent. Take your business elsewhere.

We have been after Leon's to repair a 6" unravel on a sectional bought two years ago. It happened…read moreshortly after we got the couch and we have called at least 6 times, now they say that it is over a year and it is no longer their problem

Don't buy from Leons. Ordered chairs and was told it would be 2 weeks. 3 months later, nothing. No…read moreword and no response to reaching out to customer service. Do yourself a favour and shop anywhere but here.

We recently purchased couch end tables and bedroom furniture, and this will be the third attempt at…read morereceiving a nightstand that isn't damaged. I genuinely don't understand how they're arriving in this condition--especially with the amount of foam padding used in the packaging. It's incredibly frustrating to wait two to three days each time, only to receive another damaged piece. The salesperson was awesome afterward is a nightmare.

Denis is super AMAZING! He took care of us, helped us get the best deal available on a table I…read moredesperately wanted. Thank you Denis! I highly recommend this store. The store manager was great too. He listened to me and all my concerns and addressed them.

I want to preface this by saying this review is for Reliable Parts Canada and not this specific…read morelocation. I've never had any dealings with this location. But the online customer service is horrendous. If I could give zero stars I would. Never order from this company. Sorry about the length of this review/rant, but I feel it's justified. I called Bosch on March 2 to get a replacement handle for my dishwasher. The guy told me it was actually the entire control panel since the handle was built-into it. And it was going to cost about $230. But unfortunately it was on backorder and I wouldn't receive it till mid-late April at the earliest. Did some online searching. And found what I thought was the part on Reliable Parts website. I called them, which took me three (3) tries before someone answered. Talked to a woman named Donna. She confirmed the part number I was looking at was correct and said "Good news we have one in stock at our Ontario warehouse. It'll take a couple days to get it from there, but you should get it in the next week or two. I'll send you a confirmation email of the order and you should get a courier tracking number in the next day when the label is made". March 9, I emailed her back and said "Hi, haven't received a courier tracking number yet. Any update on this?" No response! March 18, emailed her again asking for order confirmation. She replied almost immediately with this exact email. "Good morning, Good news! It looks like your part has come in today and should be shipped out and you should receive in the next day or 2. You should get a tracking emailed to you at some point when it is labeled and ready to go. Have a great day!" March 26 (Today) still no part or courier. I sent another email. "Hi Donna, Still haven't received the part, or even, a courier tracking update on when I can expect this delivery. I'll be honest, I'm starting to get a little frustrated. I fully expected to receive this in a week or so when I first ordered it. It's been almost a month with little to no info. " Again, she replied almost immediately with: "I understand but on special orders it typically takes 2-4 weeks. Your part is in stock at Bosch so hopefully showing up in the next week. Parts that are special order never only take a week, always 2-4 and sometimes a little longer. We have no stock in our warehouses so are waiting for Bosch to send it out." I responded with "Yeah no that's not right. Because I when I told you I called Bosch the morning of March 2 when I ordered with you but they didn't have any in-stock. You said I quote "Good news our warehouse in Ontario has one left in stock". And that was true because I looked online as I was on the phone with you after you gave me the exact part number, and there was one (1) in stock. This is why I ordered through you, and not though Bosch directly, even though it cost more. You said it would take a couple days to get it from the warehouse and ship to me in the coming days. So either you didn't have it in stock and took my money as payment for delayed delivery. Or for all I know this is a total scam. I literally have your email from last week saying it was "ready to ship out and I would get a courier tracking number. And have the part in the next day or two." I don't know why you feel the need lie and don't say you're not because I have emails to prove it. You can simply be honest and say you didn't have the part in stock. I understand sometimes online stock checks aren't accurate. But you literally lied to me last week. So I want someone from Reliable Parts management to contact me about this. If I don't receive a email or phone call from someone higher up in the corporate chain in response to this, I will be contacting the Better Business Bureau to file a complaint about Reliable Parts and basically claiming this is complete fraud. And I will be taking this entire email thread to my local Reliable Parts store and let them deal with this, because this is beyond ridiculous. Thank your time...I will be awaiting a response from a corporate." She just responded with an email saying "OK, but if there was no stock when you ordered at Bosch there is now. We do not typically have these panels in stock" and proceeded to send me a screenshot from the Bosch website showing it in stock. I responded with "I need someone in Reliable Parts management to contact me. I will be waiting to hear from them. Thank you" So, I feel I just got scammed out of $285 and will never see this part for my dishwasher or money again. I have since ordered the part through Bosch an awaiting for it to come on backorder. I know I sound like a complete "Karen" right now. But reading the reviews on here and other review sites, it sounds like I'm not the only one with this kind of treatment. To be completely honest, I don't care if I have to wait for my part. It's the blatant lies that really get my blood boiling. So, yeah, never use the online "UnReliable" Parts.

There is no local phone number. The 1800 is not answered during business hours. I have tried…read morereturning a part that I don't need and was never delivered and they won't do it

Honestly - this year's curbside pickup setup is SLICK!…read more I placed my order online, products all in stock. Received confirmation email and not far after the pickup order confirmation. Pull in and there's a one-way line at the side of the store and a sign "pull up here, we will see you stay in your car" There were a few of us there, I figured I'd follow the instructions, get in line, call the store... I didn't have a chance to pull out my phone, even as the 3rd car in line, there was someone at my window in seconds! Wearing masks, the gentleman asked my name and reminded me he needed to see some photo ID/Driver's licence when he came back with my order. Wow - these staff must have genes of The Flash because they ALL were in and out in record time! My order came back, showed my licence, and they dropped it on the front seat of the car. I'm a huge fan. The process this year was stellar.

They do have a lot of hard to find garden items. And a small retail outlet far on the west side of…read moreEdmonton. My pet peeve is there is no place to review items. I bought a crappy garden watering rod and was unable to review it. So they lose 2 stars for that. You are buying blind. I wish they would allow for user reviews to help customers out. Amazon is better in that regard.