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Lee Valley Tools

3.9 (20 reviews)
Open 9:00 am - 6:00 pm

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5 years ago

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6 years ago

Unbelievable how long it is taking to get our online order...been just sitting in Edmonton for weeks now. Very sad indeed

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12 years ago

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Review Highlights - Lee Valley Tools

I have been a Lee Valley customer for years and have shopped in 5 of thier stores as well as at least a small fortune by catalogue and on line shopping.

Mentioned in 2 reviews

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Agrola Garden Centre

Agrola Garden Centre

(2 reviews)

This place is always a bit tricky to find each year because it pops up in different places. But I…read morealways seem to see it in my vague area eventually, and I'm always happy I went. They don't have a massive space but in terms of variety you can't beat it. They have one of the widest selections of plants around (if you are used to big box stores' selection, please go here to discover something different!). The staff will mostly ignore you (which i prefer tbh), but knowledgeable if you ask. The plants are in good shape and well cared-for. I've always had them do well and several times have found things I've never seen anywhere else. It's not fancy (or crazy expensive) like some of the bigger spaces. The space is always a bit of a hole-in-the-wall but hey, you came for the plants, right? Please stay here forever, Agrola, and never change.

We had an absolutely terrible experience with this business. Please do not give them your business,…read morethey do not deserve it! We ordered and PAID FOR seven trees as well as delivery to our house. The owner's daughter showed up dressed extremely inappropriately with her child, who was running around our backyard. The owner's daughter then proceeded to tear one of our trees out of the ground WITHOUT our permission. She called the owner and told him that the tree was planted incorrectly. The owner then yelled at my husband, saying we have to pay more to get the trees we ALREADY PAID FOR because the trees we had from last year were planted incorrectly. My husband, calmly, told the owner that he demanded a refund, which was issued several hours later. The owner's daughter was screaming at my husband as she left our house, including RACIST insults. I've never had a more unprofessional experience with a business in my life.

KMS Tools & Equipment

KMS Tools & Equipment

(6 reviews)

$$

On Friday, January 16, 2026, around 9:00 a.m., I visited the KMS Tools store in west Edmonton(New…read moreOpening). While purchasing several tools, I asked at checkout about a product I had bought from this store about two months ago that has an issue. I wanted to know whether an exchange or a paid upgrade would be possible. The staff member responded by saying, "Unfortunately, the person who handles customer service is not here today." That was the only explanation I was given. I work in the trades and regularly purchase tools from KMS Tools. This was actually the first time I have ever asked about a defective product, so this response was quite surprising. There are two reasons this experience was disappointing. First, the customer service system itself. It appears that whether a customer can receive service depends entirely on whether a specific person happens to be working that day. If that person is not present, customer service simply is not available. Since I have only ever made purchases here before, I was not aware of this type of system, but after experiencing it, I felt it was worth sharing. Second, the way the situation was handled at checkout. I was only told that the customer service person was not available "today." No additional information was offered--such as when I could return, what time would be appropriate, or which day I could speak with the right person. Being told only that it could not be done, without any guidance, was disappointing from a customer service standpoint. Overall, I am sharing this experience to highlight that customer service at KMS Tools unfortunately appears to depend on luck--if the right person is available, you receive support; if not, customer service is simply unavailable.

staff were not educated in products. Asked about specs for tools and was told "I'll let you look…read morethat up yourself partner". When checking out chip in card was showing error cashier was extremely rude when we asked to try again. Asked if we could use another machine rolled her eyes told us to come back with another card. Overall service terrible.

Lee Valley Tools - gardening - Updated May 2026

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