Do not go here unless you want the worst manicure of your life!
I have been going to VV nails for the last 3 years and have recommended them to countless friends. After my most recent experience, I will never be returning here.
I went in for gel-x removal and a basic manicure. My nail tech, Kayla, was rude, unprofessional and as you can see in the attached photo, gave me the worst manicure I've ever gotten from a salon. We had discussed the color I wanted, OPI's Bubblebath, which I did not get for some reason despite stating that was the color I wanted 3 separate times. Halfway through the service, she got up and walked over to another nail tech, and proceeds to talk about me in front of me while staring at me. It was absolutely unacceptable and made me feel so uncomfortable as I've done nothing to warrant that and have been polite despite her giving me 1 star service from the moment I walked in.
After my nails were "painted", Kayla walks me over to the dryer where I proceed to sit for about 20 minutes without her once coming to check on them. Finally after me staring at her, she walks over and checks my nails and says they're still not dry. I continue to sit there abandoned at this drying station for another 20 minutes. I finally ask the receptionist if she can check if my nails are dry. She checks them over and says that they're dry. I was getting a pedicure next so I head over to the chair just to look down at my nails 5 minutes later to see they're smudged and WERE NOT DRY. Absolutely ridiculous. As you can see in the photo, they are smudged, cracking, and look so sloppy. That photo was taken about 2 hours after leaving. They chipped immediately and were smudged and cracking. Even worse, on my drive home I lightly touch my nails just to see they are STILL NOT DRY. I was at the salon for over 2 hours, and my nails NEVER DRIED. I literally left there with wet nails.
I ended up removing all the polish later that evening.
The fact that VV nails, allowed me to walk out of there with nails looking like that was unprofessional and disrespectful of my time and money not to mention my NAILS NEVER DRIED DOWN. I was there for hours and still left with wet nails which was bizarre. I've never had such a bad experience at a salon and should NOT have had to pay for that service.
I have been a repeat customer for several years now and have brought them business from my recommendations to friends and family. I'm sad that I will have to find a new salon as I used to love coming here but they've gone really downhill in the last year. Oh, and the other reviews are right about the online appointments. Don't bother making one, because you will still sit and wait for 30 + minutes while they continue to accept walk ins and get them in quicker than the people who made an appointment ahead of time. read more