I have been coming here for years for my car's maintenance. Customer service is amazing. An honest and caring group of people.

If I could give this auto service place zero stars I would. I HIGHLY do not recommend going here. First off they are not a auto body shop, they are a auto service. They are rude, incompetent, & deceitful people. Specifically the owners of the place, Ella & Fred. A friend had recommended this place after I had gotten into a collision. I sent her pictures of my automobile before I brought my car in & she had responded to my photos at first glance & had given me an estimate of around $2000. This was what she had in mind just looking at the photos. She had said once they look into car more thoroughly that the price of the damages were to increase. After leaving my vehicle at their shop for about a week the final breakdown of the damages were now $4500. During the time my car was there she had continuously sent pictures of the damages they had found which in the end amounted to the $4500. She said they only take cash or bank cards. However speaking to her in person she was relentless in having me pay in cash. With the finalized cost, everything was set to be paid $4500 in cash. Last minute I decided to claim it under my car insurance policy & that is when I find out she had charged my insurance $6500. I was in disbelief to hear that the price had gone up from the last time we had spoken which was when I was still willing to pay the $4500 upfront in cash. She never updated me on the "supposedly" new damages that amounted to $6500. She decided to process this new amount to my insurance without my knowledge. It also took her a whole month to fix the damages on my vehicle as she had said it would be completed in only 2 weeks. When my vehicle was returned to my possession, I had found a new dent on the passenger side door. I contacted Ella to inform her of the new dent & her response was, "I know it wasn't there before, it wasn't there when my husband cleaned your car." She implied I had caused the dent moments after I had picked it up. They dented my car & refuse to fix it. I have attached a photo of the dent that have caused. I would not even bother doing business with these people. They will scam the hell out of you. read more

V Tech Auto Care - Auto Repair Near Me - Pomona, California

See all

I had two engines swapped out at this shop. Ella and her family are the absolute best. She documented everything that was sent and let me know exactly what was going on. When a problem came up with the motor she called the manufacturer and went to bat for me. I will only be coming to this shop from now on. Good prices, great work and as fast as can be. Ella and the boys are the best. I cannot recommend this place enough. read more

Called to ask about my brakes. I was told to bring the car in for a good check because safety is paramount. Had the rear brakes done in less than 90 mins. Great service with a friendly smile. Just look for Ella read more

I couldn't be happier with this place! Honest, knowledgeable, AND reasonable in pricing! They have often accommodated us in a pinch so we would not be down a car! We are a 4 car family and love that we can count on V-tech for our car care!!! read more

Always great service in and out really fast. They let you know small things that might be helpful for future maintenance if you do not really know what's going on with your car. Been going to them for years will not take my car anywhere else but them! Thanks again! read more

A repair shop you can trust to be honest with you. Family owned and operated. The service is great and they are reasonably priced. Cheap enough to get your oil changed as well. read more

Went here for whistling noise. Paid for new alternator. Turned out to be my serpentine belt that I diagnosed myself. He didn't charge me for belt after I paid for alternator, but I'm sure an alternator repair cost more then a belt replace. read more

Hidden gem in Pomona ! If you're Filipino come here for all your automotive needs. Other than that very clean and organized shop. Its family operated and very friendly read more

I have to say hands down to both Freddie and Ella. I called to have my AC check because it was blowing hot air that day and the weather that day was very hot (90's) and for the whole week to come. Ella was kind enough to give suggestions on how I can my car can be seen based on their work load for the day. To make a long story short, my issue was resolved that same day. Their customer service is excellent, very accodomating and friendly. They go above and beyond to deliver an A+++ service to their customers. read more

Ella and her family are the greatest people ever! Super friendly, super kind, and they offer the best service around! My family has known them for years, and have consistently brought our cars (Honda, Toyota) to them. I always refer them if people are looking for quality customer service! read more

This place is always good to us. Honest hard working family owned and always treats us like family. Defiantly our family mechanic!

WOW...my first time here! Was recommended by a family member. I was In and I was out...GREAT SERVICE and very FRIENDLY OWNERS! This place will be my new SERVICE spot for my cars! Since i recently moved I'm so happy to have found a place close by! Thank you Ella...i will definitely refer your business read more

This place is awesome. Finally found an honest auto place. Great competative prices. They provided pics of the old and new parts. They even dropped off the car to my house. Ella was awesome. Iam a customer for life. read more

This is my second review ever on yelp and V Tech Auto Care deserves the highest rating. Why? I am greeted before I even step out of the car by Ella. They will tell you exactly what the problem is and give a quote before moving forward with repairs. They are honest and trustworthy by doing what you asked for and giving back the old repaired parts so you know it was done. Other customers getting oil changes are finished in minutes. I recommend this place to others for good quality honest work! My first review was made on 06/06/2016 to bad mouth a tire shop in San Bernardino for one of there employees incompetence, lack of respect, and waste of my time. Feel free to read the review. read more

Solid experience every time I take my wife, or my car here. Estimates and work are honest and at a reasonable price. Customer service is friendly and fluid. Can't really ask for more. read more

Best shop I've ever been to. This is the first mechanic that truly advocates for the customer. They are very fair and friendly; they went above and beyond for me, and they have my business from now on. Thank you, Miss Ella! read more

My family and I have been going here for years and they always take great care of our cars. One thing I love most is that they're HONEST. They fix only what needs to be fixed and don't try to tell you 101 more things that are "wrong" w your car like most auto shops do. Thank you V-tech for always giving us the best service :) read more

Amazing, amazing, amazing...great customer service once again. The quality of the job and prices are unbeatable. There was no wait time, i arrived once they opened. The integrity of what was needed was paramount, they got it done right and on time. Thank you! read more

My family always comes here for car repairs and they are always able to fix it. They are also very nice people and have a positive attitude.

My family and I have been going here since it opened and even before that when they were in a different location. This is a family business and I like supporting local businesses. They tell you upfront what's going on. This is a place you can trust because other places are out for your money. You only pay for the service that you agree to. It's always wise to call ahead of time to make sure they're not busy and to get an idea on how long it will take. This new location is in a gated area with other car shops. Enter through Rio Rancho Road before Park if coming from 71 fwy. Overall, I love VTech and their staff! Thank you for everything you've done for my family and our cars! :) read more

This shop has helped me out so much. Such great service and if you ever need help they will be there to help. The don't beat around the bush either. Highly recommend always will be my shop. read more

I took my suv there to have it looked at after reading reviews on yelp from previous customers. I was originally quoted 1,500 for Work on my differential. I wasn't 100% sure if it was my differential that had gone bad or not. So I was told before any work was done I would be told what the problem was and if I gave my approval to continue completing the work. I was asked if I was ok with them moving forward to repair the problem after there assessment, I am extremely pleased with there professionalism the job was completed quickly and I was even charged cheaper than I was originally quoted once the job was done. I will definitely be a repeat customer and I highly recommend using them if your vehicle requires service read more

They are absolutely the best, honest & cost effective. I've been going to them for years & they are always very kind & treat you like family. Today they replaced my throttle & they lent me their car so I can get to work on time. They also drove to my work & dropped my van off!! Thank you thank you VTech!! read more

I have been coming to this shop for ages. They are very honest and they listen to their costumer. All the mechanics are good as reflected in the work they do. I highly recommend this shop and for sure you will be coming back and you will be one of their regulars too! read more

Pros: - Great customer service with very fair pricing! - Will give you your options with detailed explanations of the work to be conducted on your vehicle. - High quality work done in a reasonable time frame. - If you are unhappy with something, they will actually go back and fix it for you right away... How many places honestly do this without giving you grief?! - Clean and organized shop. Cons: - To be honest the only real con I can think of is the ugly parking situation in the lot... But if you are a regular, you already know this and all you gotta do is get someone's attention! - They are usually busy so you better make an appointment! (But this is a good sign cause lots of business right??) *Tl;dr: Give this place a shot and you won't be disappointed! They are very kind, trustworthy, and hardworking people who will go out of their way to make sure you are satisfied and happy. Sure there are some negative reviews with people stating their horrible experience, but honestly, the people at V-tech are only human... Like anything in the world, don't knock it till you try it yourself and in this case, you won't regret it!!* First of all, this review is long overdue and I feel like no amount of praise will justify how truly awesome the people running this shop really are. This place is pretty much family run, so rest assured they will do their absolute best in making sure you are satisfied. I know there hasn't been a time where I felt like I was being conned or fast talked into buying extra parts... Ella has always been very clear and straightforward with me on the things that need to be done. I'm not a car savvy person in the least and this means a lot to me because I know your common dealership or mechanic will try to squeeze as much as they can out of you. I even went to her for a second opinion one time and she immediately told me I didn't need half the things they were trying to offer. They even diagnose your problem free of charge before getting down to business... I have a 2011 Hyundai Sonata and the dealership wanted to charge me $100+ to just DIAGNOSE a problem I was having when it came to pumping gas! My family has been coming here for years, and I can personally say it's safe to recommend them to friends and other family members. I understand that some people may have had a bad experience here, and while I respect their opinion, don't let their negative experience dictate yours. The people at V-tech are human beings, and it's understandable if things happen every now and then. Just give them the chance to rectify the problem and you'll be golden. Definitely make an appointment with them first and swing by if you are having car problems! You won't regret it! read more

as good as it gets! - covers it pretty well - i've only been going here for a short time for my auto repair needs but i'm totally satisfied. friendly, professional, knowledgable & very reasonable rates - recommend them highly! read more

Been coming here for years. I respect the other poster's opinion. Only problem's that it's just a copy and paste of his negative review from the previous location. Look up the old one and judge for yourself. I live in Los Angeles and I drive all the way out here for major repairs!! read more

Finding this place has been such a Godsend. When you need work done on your car, you want it done right. You want it done well. And you want to trust the people who are doing the work on your car. This place gets five stars on all of those fronts. They tell you exactly what needs to be done and they are honest enough to distinguish between what needs to be done and what could be done and what is really optional. read more

They are more than our mechanics, they are our friends.......We have been taking our cars to them for years. Always reasonable prices and good sound advice about your car repair before you leave They have never tried to sell me anything I didn't need. We have recommended them to many of our family and friends and have heard praises from all of them. V-Tech goes the extra mile to get you back on the road with a fair price and honorable warranty. One last thought...... auto shops you can trust are hard to find.......HERE IS ONE read more

We have been looking for a good mechanic for a while now. Ideally we wanted great quality and honesty at a great price. Maybe too much to ask, but we got all of that and more with V Tech Auto Car. Ella and her husband do a great job of listening to the customer and providing their input and options next. All the work we have done has always been with high quality and excellent customer service! We always call them ahead of time to setup an appointment or even to get input on what we should do on a problem before even taking our cars there. I will be going to them for years to come and would suggest you give them a try...you won't be disappointed!!! read more

Love this place! It took me so long as a woman to find a good mechanic and they are it! So honest and do quality work..