loved honest 1 costa mesa great people great service trust worthy until they abruptly closed on me .

Was looking for a trustworthy mechanic close by home and this place came highly recommended. I just needed an oil change and an estimate to replace my windshield wiper pumps. The location was closing early so they said they would call me prior to closure for an estimate on the pumps, he advised the pumps would need to be purchased from the dealer most likely. After leaving my vehicle and thinking about the parts coming from the dealer I opted to hold off on replacing them and just got the oil change done. The price was very fair and when I picked up the car, the mechanic advised me of some issues with my oil pan that may need to be addressed on the next visit, the mechanic was very friendly and very nice. read more

Honest-1 Auto Care - Auto Repair Near Me - Diamond Bar, California

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Been going to Honest-1 Auto Care for years. I would never trust my 2 vehicles with any other garage. "Honest" is right. They never push you to get some work done if not needed. -CI read more

Thank you is all I can say. Customer service was outstanding. I was given an explanation for all that was diagnosed. I couldn't have had a better experience anywhere else. Totally recommend them Happily giving a 5 STAR REVIEW read more

All these positive reviews have to be fake. Nothing "honest" about this place. They are not great at communicating, difficult to call, and they will delay your car unless you micromanage them. They will also upsell you. Please do not come here if you do not have an ounce of car knowledge or else you will be ripped off. RUN. read more

I came to this place because I hit something on the freeway and it was the nearest location to me and I'm so glad I found it! Harry was super friendly and went above and beyond to make sure my car was in good shape before driving it off the lot. Being a girl, it's hard to find honest, friendly mechanics but I'm so glad I came here I definitely will be returning! read more

Ive been coming in here for auto service for over 5 years. The team has always been reliable and been able to get my car in quickly. I mostly come in here for oil changes and tire rotations. They're honest technicians and I've been very satisfied with my service over the years. read more

I would give one star but the mechanic, Jim, is a cool dude. If not for him, the owners deserve a low rating. I came in because of a check engine light on a car that hasn't been moved in over a year. The mechanic suspected rats had chewed up the wires and showed me the diagnostic code then told me it's going to be a big job and expensive. I have to get the car fixed.. and both the mechanic and the guy on the phone from earlier that day told me to bring the car in on Monday. They were slammed. Come Monday morning, vroom vroom the car is in but check engine light is gone. Parked it and checked in. Harry at the counter gave me a bill for diagnostic test.. $159.. said that goes to the cost of the repair or if I pick up without work that's how much it costs. Called back that afternoon, 3 times, no one picks up. Instead you get this insane voicemail option where you can only find people by their last names or know their mailbox #. Yeah.. like mechanics have time to check calligraphied voicemails. Called the next morning a couple times before finally getting Jim. He told me they're very backed up and won't get to it till maybe Wednesday or Thursday. But he could smell dead rat from the car. He said it stunk. I didn't notice a thing around the car. By Thursday I went by the shop and of course, the car was exactly where I parked it. Never even moved. I can see watermarks on the windshield it reads 'I've been neglected' all over everywhere. There's no one in the office as usual, Jim was there and thank god he didn't charge me anything for doing nothing. My dad had me all fired up to give them a talking to. Took the car to a second shop and just did the standard and found no rats, no smells, no chewed up wires. read more

Harry Jr was quick, easy to talk with, and did not try to overcharge me for the service. I was driving on the freeway when my skid guard (plate underneath engine) came loose and started scraping the road. I ended up going to Honest-1 because it was the closest auto shop to where I was. When I got there, I talked with Harry Jr asking for a quote on replacing the skid guard. He said he'd have to look at the damage and call Honda to get me an accurate quote. I then asked him how much it'll cost to just take the plate off in the meantime (since you don't really need a skid guard and most people just take it off). He quoted me $30, which honestly seems kind of high as most oil changes remove it as part of the service but it was still reasonable so I agreed to it. He takes off the skid guard, while I watched. And showed me the damage and missing clips. He then calls Honda and gives me an accurate quote, which was really high. Because it was so high, I offered an alternative. My alternative if I can just bend the skid guard back into place and order more clips to put the skid guard back on. And I asked him how much it'll cost to do that. He said he won't charge me extra for that and I agreed. So he bends it back the best he can and then he orders the extra clips. He tend puts the plate back on with some zip ties and sends me on my way. That fact that he could've charged me extra for bending the plate and putting it back on but didn't means a lot. The whole process was fairly painless and I don't feel like I got ripped off. Definitely recommend this place! read more

This is the worst place to take your car. The customer service is horrible. I took my car in for service. I asked for these services: Brake pad replacement, Alignment, There was a small leak somewhere. Also, the TPS sensors for tire warning lights were on. I wanted that fixed too. It's an old Range Rover 2008. Less than 30K miles. I got a call and was told transmission fluid is leaking and had to be taken to a specialist for transmission issues. Part for it ws going to $2800. Parts for brakes won't come in til the next day. I said, hold off on the transmission issues. But work on the rest. Got the call to pick up the car the next day. I got there and brakes were done. Then, casually...by the way, one of your lug nuts broke off. You can run the car with the 4 on there. I said, are you going to fix it? Harry, the guy who is helping me says, Well, it's not factory so it's not our responsibility. I asked him if the other lug nuts had any issues. He said no . I said, how is that my fault if you broke my lug nut. It wasn't broken when I left it there. He tells me that it must have been the people who put it on there. I asked how much would it cost to fix it. He reluctantly estimated that it would cost me over $1800 to fix. WTF? I asked, why wasn't I told about this when it happened? He responds, I just found out about it just now. He also asks me, what would have changed if I had told you when it actually happened? (I don't know, tell you to stop working on the car and inspect what happened?) I am about to lose it. I pay for the service but then I asked, what about the rest of the things I asked to be fixed? Oh, there's a noise in the suspension. I couldn't even do an alignment because of that. (WTF) What about the TPS sensors? We don't do 22 in rims. (Unbelievable) These guys are a joke. I would never recommend any of my friends to this shop. One of my friends warned me about them but I didn't listen. Sad to see a shop like this in the city where I live. read more

Dishonest-1 Auto repair Beware of Dishonest-1 auto care, calling themselves honest-1 auto care! They also have the highest diagnostic fee in the industry at $275.- I made my first mistake, by having them diagnose a check engine light on my Jeep. Their diagnosis suggested that I replace the Jeeps PCM at a cost of around $800.- excluding labor and a secondary source to program the computer (at who knows what the extra cost and time). I decided to take my Jeep to Mandalay Auto in Walnut for a second opinion and to have my Jeep credibly diagnosed. They said that I had a broken connector and fixed my problem at a fraction of the dishonest quote. I ended up paying only $180 USD and I was now ready to have my Jeep smog checked after driving it for 100 miles to re-establish a driving history on the computer. I went back to the dishonest auto place to request a refund of my diagnostic fee; since they failed to accurately diagnose my vehicle. The owner asked if he could look at the repair work done by Mandalay Auto. Stupidly, I granted him access. After his best efforts of pushing and pulling the wires; he successfully dislodged something, causing the engine to run rough and re-engaged the check engine lights on my dash. When I asked him what he had done, he denied any wrong doing. Now I have to re-re-establish the driving history on the computer and another tank of gas! So the moral to the story is to deny a dishonest auto repair place to mess with a job well done by an Honest repair shop. I plan to report the dishonest repair shop to the Bureau of Automotive Repair for their attempted Extortion!!! I hope that this review helps anyone needing an honest auto repair shop and to avoid the dishonest ones... read more

Beware college students!!!!! Crooks!! Charged around 165 dollars for a check engine scan and ended up giving the wrong diagnosis as well. When I replace the "damaged part", the engine light still stayed on for a month. Took car back home and my dad's friends resolves the problem instantly. Ended up not even being the right sensor. Guy at the front desk also accidentally locked my car with the keys inside but luckily, I had a spare. For any college students out there, DONT GO PLEASE!!!! read more

Dishonest, incompetent, crooked, expensive corporate chain shop. Took my Chrysler 300 in for a front suspension rattle. These crooks charged me $80 to confirm I had a problem, then wanted another $200 to diagnose the problem! I got the hell out of there. My car lower control arms were improperly replaced by a different crooked shop (American Tire Depot) where the bad noise started. Honest-1 couldn't diagnose the problem because they are incompetent. A competent shop/mechanic will give you a free estimate- and diagnose the problem! This is a corporate chain shop that makes its money by ripping you off with a diagnosis charge. Got the car FIXED in 15 MINUTES at a real mechanic: Phillips Undercar in Upland. That mechanic drove the car, put it up on his rack, checked the front suspension and found driver side components that were loose. He charged me next to nothing. That's what a competent mechanic does. When you get ripped off by "Honest-1" Auto Care, you will be sorry you took your car there. read more

They use 90mins to do an oil change for me, and before the work they said it gonna take 40mins. I won't come here anymore. Many place can do oil change, if they can't make it in 40mins they should tell me, then I won't get late for my work. I don't think they do The starting system check and alignment check, cause after I leave 80$ for them and they didn't tell me what's going on with these two issues. And they not willing to take my money, so I leave money there and didn't get my 10$ change back. 80$ for an oil change , take 90mins! Very good job read more

Honest-1 Auto Care - Auto Repair Near Me - Diamond Bar, California

Came in on a Saturday morning. Disclaimer: I've been a customer here for years and have never had problems before like most of the folks here. But today they lost a loyal and long time customer for life. I asked the bald guy at the front desk if he could just listen to my father in law's car, who I was trying to help with - on my day off. I told him if it needed deeper inspection I would be fine with paying the full diagnostic fee. He said give him 5-10 mins and someone will ride with me to listen - but almost like he didn't want to be there. I waited 35 minutes and not a word. It wasn't busy. I asked if he was busy - he was rude and very unprofessional - almost like he had temper issues and was attempting to control my question. I know the father who owns the business here did so with pride and had always done an excellent job of being good with the customers. I'm extremely disappointed in the attitude I saw today. I've gone on to an excellent mechanic who was able to diagnose the issue right away and didn't charge a dime - which I was willing to pay for. read more

bald head brown guy tried to charge me $350 for spark plugs and an oil change. I provided the oil filter, oil and spark plugs thats literally just the labor cost. You be the judge. I have an 05 Mercedes. Just in case you couldnt figure it out, hes a ripoff read more

Always helpful, great customer service. Their emails reminders when service is do is one of their best services.

Very expensive, AC diagnostic opp midas is $65, here it is $271. After check, I was told to change AC compressor and charge is additional $1791 , no way close to any other quotes. other places are $1000-1200(incl check and repair) and these are top notch repair shops. Would not recommend, too pricey. Customer service is poor, not informed after leaving the vehicle. I have to call and get updates what is happening before the store closes. read more

Referred by RepairPal.com. There are so many places to choose in the DB, Walnut and Rowland Heights area. But, trusting Repair Pal along with the Yelp reviews, I thought I would give this place a shot. Located in N DB, on DB Blvd, near the Oak Tree Bowling alley, this place is easy to find. Very clean. Bays were full, which means lots of customers. K-cup coffee is nice compares to a coffee pot with old stale coffee. Water bottles are complimentary as well as Internet. They even have a little kids play area, in case you have to bring the little ones. Came in for a FREE diagnosis on my Honda's intermittent starter problem. Wanted to confirm whether it was the starter or ignition switch and found out it was a failing alternator. Oh joy! Family owned and operated. Highly recommend. Friendly and knowledgeable service with a smile. Enjoy! read more

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I've been coming here for years with 4+ cars over the years. We've had small and large maintenance, brakes, oil changes, alignment, AC work (a life saver in the Summer heat). Have always had excellent service with genuine people that continue to remember my name without having to look at any chart. Absolutely recommend them to anyone looking for an honest mechanic that will treat them like family and friends. read more

During my short residence in Pomona I was thrilled to find Honest-1 Auto Care. The staff is AMAZING and thorough and honest. I took my car in for an oil change and was pleased that they didn't attempt to upsell me additional services that I already knew weren't needed, and I appreciated that immensely. They even gave me a ride home after I dropped off my car. That sealed the deal for me. Sadly, I have moved out of state but I will continue to recommend Honest-1 Auto Care to my SoCal friends! read more

Great, pleasant experience, reliable and honest service. Son and Father are always ready to help, they are very knowledgeable and they always underpromise and overdeliver. I recommend this facility to anyone that wants to have peace of mind knowing that their car is being cared for with expertise, reliability, and efficacy. George read more

Thank you for, once again providing my car and I such excellent service. You guys are AWESOME I feel very well cared for when I come here, they are thorough and answer all my questions. I am usually quite leery of mechanics, but I have found them to be trustworthy and helpful. I would definitely highly recommend them. read more

I had the WOW experience. I walked in and the waiting room not waiting area was nicer than some doctors offices I've been to (keep in mind this is an auto repair shop. They had a coffee machine refrigerated waters and Internet cafe. The restrooms were very nice and clean again WOW. They greeted me when I walked in, i explained what was going on, and he took it from there. The technician Junior was very helpful and knowledgeable. He put me at ease. They ran some test and told me the prices and did the work. I was out on time. They even left me little gift in my car when I was done. I work in a dental office and we strive to WOW our patients, I never expected this of an auto repair shop. this will be my new auto repair shop I go to. Im a very happy customer and highly recommend them. read more

Honest-1 Auto Care - Auto Repair Near Me - Diamond Bar, California

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AMAZING SERVICE! Been coming here for years! Never been over charged! Totally recommend!!! I recommend calling in advance. You can wait for your car or drop it off. Never a bad experience at Honest-1! read more

DO NOT BRING YOUR VEHICLE HERE!!! This review is in no way out of spite. It is a pure warning that this place will SCAM YOU. I was misdiagnosed on what had to be done on my car multiple times by the people here. I am so grateful I didn't fall for their tricks and have since then found a mechanic that actually is HONEST. The irony with the title of this place, they will screw you. read more

Been coming to Honest-1 for years! My family has always taken their cars here and the Harry's have been awesome. Always helpful, patient and honest, they really don't make them like these guys! Now that I am living out of the area, my appreciation for a quick, honest, and thorough mechanic has never been higher! Highly recommend! read more

My son took his Nissan 350z to replace the valve cover that was leaking oil into a cylinder, they suggested to change the valve cover and gaskets, they quoted him 1600.00 to do the repair, he had taken in his car there in the past to replace front end parts and got charged too much for other repair, since he just decided to pay their outrageous amount, the next time he took it in to do the valve cover replacement, they really went for the jugular with 1600.00, I am his father and I did my homework and got a few quotes in other places and most came in between 250 to 400 labor, the parts are only about 250.00 maybe less, so how can the labor come in at 1300.00, I called them acting like a customer and asked the for a quote to replace my valve covers and he asked a few questions and probably suspected I was the kids dad calling, he said he wasn't sure how much it would be and that he would call me back, and it was the same guy that quoted my son the 1600.00 for just one valve cover, he never did call me back, I sounded like I knew what I was talking about because I do my own repairs and have a couple of mechanic brothers. that is ripping off the customer way too much, these people saw my inexperienced 25 year old son coming a mile away, I hope you guys at least be careful and do your homework before agreeing to pay their price, Honest-1 Auto Care is not the right name for this business, it should be "Dis-Honest-1 Auto Care" because they are so dishonest. My son is so embarrassed because he almost got suckered into this job, but I am glad I intercepted lit and did my homework, Shame on you dis-Honest-1 Auto Care read more

Even with COVID the service was quick. They did a thorough job of taking care of my brake problem. Highly recommend Honest Auto. read more

The worst of the worst a nightmare. Brought my car in for a simple air sensor replacement after two weeks of them telling me they ordered the wrong sensor. I told them to either get the correct sensor or I can buy the correct one. Harry was not happy with this and said I can come by and pick up my car. When I arrived he said he had not placed the car together. He removed the old sensor and placed it back into the car. Then a couple of days later he said come by and pick up the car. He said pick it up at 5:45 pm. When I arrived the car barely started when ai asked him what happened he said he couldn't find the air flow seal. The car is not the same he ruined my vehicle. I believe he did this out of spite. I gave him the opportunity to at least fix the car the way it was prior to bringing it in and he refused. Please stay away from this place. They are far from being honest. Avoid this place like the plague. They are not practicing any type of COVID protocols no one is wearing a mask. Stay away and go elsewhere. Again stay away. read more

This place is the best, They have fair pricing and their work is second to none. I will continue to bring my cars to this location for all my auto repair needs. read more

I take my baby Patrick the Civic here. Harry Jr. usually helps me and he's a nice guy. Very accomodating and I never have issues making appointments, even for the same day. Service is usually quick and painless. The shop is clean and even has a little reading nook for kids. They have a coffee and water station that you can help yourself to. They usually send me coupons via email or mail. I usually get oil changes here. I've had my brakes and windshield wipers replaced in the past. Prices are usually the best or very reasonable after researching nearby competitiors. read more

My car was having some weird sounds while driving so I searched up the nearest auto shop near me. Came across Honest-1 and decided to give it a try. Definitely did not disappoint. I parked my car and walked into the front office and was helped out right away. I told the technician what was going on and he said came outside to take a look. He immediately figured out what was wrong. It was a very quick fix and I left within 20 minutes of being there. read more

Unfriendly and not helpful. I called early when the shop opened to get an estimate on replacing a rear headlight assembly. Henry ( I believe, not sure.) Wasn't able to call in the part price probably bc he was too busy. Perfectly understandable. I left my number. I came directly to the shop 3 hours later bc I was in the area. Same guys response was "you the guy that called earlier? I don't have that estimate." He seemed irritated I came in person and didn't offer a time frame. I guess they don't need my business. That's the last time I take my car there. Usually they're friendly and have good prices. read more

My first time coming to this local auto repair shop. My car had a dead battery and I was unsure how to install a battery properly. They installed the new battery in 15minutes and ran tests to make sure the battery is in good condition. Other auto shops quoted me over $50 to install a battery. Honest auto care did it for much much less. Thank you for the help, see you next time! read more

Do they do a decent job? Yes, they do. But are they specially different? No. While the word "Honest" is clearly in their name, you are well served - whether here or anywhere - to exercise appropriate skepticism. Ask questions about what's included in their service and, most importantly, shop around. That is of course a luxury when your car is on the fritz and your time is valuable. But no mechanic, including these guys, are immune from taking advantage of a less-than-fully informed consumer. To be fair, they are no worse than your average garage. They offer drop off and pick-up service, and their wait area is clean and spacious, with unusual amenities, such as a toddler play area and an internet connected computer. But at the end of the day, it's your dollar and peace of mind. Honest 1's priority is their wallet, not yours. read more

I called last week to schedule a synthetic oil change and was quoted on a price that was just over $80 including tax. I showed up for the appointment, and the price somehow increased about $15. When I asked why the price was different, the mechanic told me it was because of my engine's size, but I explained I told the person I spoke to on the phone how many liters my engine's capacity was when I made the appointment. He broke out a calculator and firmly started a patronizing breakdown of the price and wouldn't budge, concluding in him asking if I wanted the oil change or not. But hey, I did need an oil change, and it seemed they needed the few extra bucks more than me, so I wound up paying the man. Being in business, I know that sometimes miscommunication can happen, fine. Could've been handled better, and I doubt I'd be writing this review except... I get my car back about 40 minutes later, and on the hood are some grease streaks on my finish that was neglected to be wiped off. Unfortunately, I didn't notice this right away. However, I did notice the mileage on the reminder sticker that's supposed to show how many miles my car was at when I got the change was marked at about 2500 miles less than the actual mileage on the odometer. Not so honest, not much pride in their work, not coming back. read more

Honest-1 Auto Care - The invoice has the correct odometer reading, while the sticker did not. - Auto Repair Near Me - Diamond Bar, California

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Been looking for a good shop to get my honda fixed. Not sure how many mechanics they had that formerly worked at Honda but I was made aware that Jimmy and Harry Jr had spent many years working at Honda. Had my front and rear brake pads replaced. The prices for parts and labor were reasonable and competitive. At other shops, what I hated was the uncomfortable or no waiting area. This place has a shuttle service, internet, a tv, complimentary drinks, and leather seats. That means they'll take you your house if you don't want to wait around or somewhere else like Starbucks or to work or school or to a restaurant to get something to eat. Also, it's family owned and everyone I came into contact from the mechanics like Jimmy and Saul to the owners Harry Sr, Harry Jr, and Kandie were all very nice and personable. I think it's a great business and plan to be a repeat customer. read more

I purchased this Amazon Local coupon for Honest 1 Auto Care in Diamond Bar and decided to give it a try. Went there for an oil change and was told we needed an air filter, drive belt, and front brake pads. Had all the work done and paid about $300 because of a coupon I had from Amazon Local. About a month later started having problems when I pressed the brakes. There was this loud squealing sound, which wasn't there before the brake job so I took it to my regular mechanic and asked what the problem was (I took it to my regular mechanic because he recently changed my front struts so I thought the problem was with them). He told me that the sound is not from the struts but from the brakes needing to be lubricated. He also told me that the brakes pads were cheap in quality and that he has never seen my car make/model needing new brake pads at this stage and he has worked on over 100 of my model. I took it back to Honest 1 and told them the problem. They fixed it. I was a annoyed but figured I made the decision and had to live with it. Two weeks ago started having a warning light go off in my car whenever I broke or made a sharp turn. Took it back to my regular mechanic and he told me that I only had 1 quart of oil left in my car. It had been 5,000 miles since my last oil change (with Honest 1). Usually, I change my oil around 5,000 miles and never had this issue before so I was really surprised. Either Honest 1 didn't put the necessary quantity of oil in my car when I they changed it or they used a sub par quality that dissolves quickly. The bottom line is that Honest 1 is just a name. If some business tells you that they can do a job cheaper than a quality competitor then they are cutting corners in either parts or labor. read more

I took my 97 m3 here to get the AC recharged and they ran some tests and told me there was a fault component that needed to be replaced. After leaving the car for two days and coming back, they told me they had ordered the wrong part and were still going to charge me for labor. After bickering with the mechanic for some time he gave me a quote for the new part which was 100 dollars more expensive. I told him I would think about it. Expecting to leave with my car intact, I was extremely upset when the mechanic came back and told me my car would not start. After leaving the car there for another 4 days and multiple phone calls and visits he finally called his "friend" who apparently helped him fix it. I did not have my car for almost a week because they were incompetent in repairing an air conditioning system and they couldn't get my car started after they had opened it up. read more