After reading the online reviews, I decided to give this place a try -- and I completely regret it…read more I scheduled a Gel Polish appointment weeks in advance for 11:35 AM. When I arrived, I was told to wait. After 10 minutes, I was directed to a section to sit, but no gel color booklet was given to me. A person then came over and ask, "Do you know what color you're going with?" I replied, "No, I need to look at the booklet to decide." I continued waiting until 11:50 AM. At that point, I walked out -- 15 minutes past my scheduled appointment. I could understand a delay if I were a walk-in, but not for a booked appointment. I drove 27 minutes for this terrible experience. Their tools looked dirty, and the overall place didn't feel clean. Please don't waste your time here -- the service is awful, and the environment is far from professional and a time waster.

Fast, inexpensive nail care. Easy to schedule. This is not a spa experience. It is a get the job…read moredone type of shop.They made sure that my requests were followed. My only concerns were around cleanliness. For example, the same shaping tool used for everyone. Also, I noticed he did not soak my nails long enough to get them clean. So if you walk in, expect to provide some coaching. Took review down a star due to nick on toe that I found later. Ouch! Hate that. It will hurt a day or so.

Such a great business ! Family owned, great vibe inside, super clean. Great quality of work. Will…read moredefinitely be returning !

Just moved back to the area and was looking for a nice friendly and clean place. I walked into a…read morefew nail and spa places near Waterford and walked out due to unpleasant greetings and places seemed grungy. I was recommended this place by a friend who has high standards for cleanliness. So I decided to give this place a try. When walking in I was greeted right away by friendly voices. I was in for a mani pedi with a clear coat. After my travels I needed a little self care. Donna was the one who helped me with services. She was friendly, kind, and great conversationalist. I was impressed with the options of pedi massage scents and how clean this place was. It was great hearing the fresh tools being opened. Place was well lit and it was a great experiences. Prices also were not bad.

This is by far the best manicure and pedicure I've ever had…read more In the future I won't go anyplace else. Pauline is great and I like the privacy of being the only customer there. I cannot recommend Pauline highly enough.

Had a men's manicure and pedicure. Pauline is great. She is a true professional and has an…read moreenvironment that makes you feel comfortable. As a man getting these services, going to a traditional salon can be uncomfortable. This is a private suite where you feel comfortable. She has a television so you can watch whatever you want. I was able to watch sports and have good conversations with Pauline while she took care of my hands and feet. Highly recommend.

Kim is great she does an amazing job! I love my nails! The best almond shape! She really took her…read moretime!

A majority of these reviews are old and the owner has changed since then but I've been here three…read moretimes so far and it's been great! I get gel manicures by a nice young man and my nails look exactly like my inspiration photo. As seen in the photos, I just got my nails done for the holidays! Overall, the place is nice and quaint.

We were in the Troy area and looking for a nail salon to stop in quick and get a pedicure. They…read moretook us right away which was nice and the staff were pretty friendly. However, the pedicures were kind of lackluster and my husband said his was kind of rough. He had the Blossom Pedicure which is their top service. I wish they massaged a little bit more for my basic pedicure, overall the service just seemed rushed. The massage chairs they had were nice and comfy at least. Don't know if we will return again but you can try them for yourselves.

This is the best nailspa that I have visited in a three state area. It is amazingly clean and a…read morepain free experience is guaranteed. Everyone is simply wonderful. Do bring cash to tip as they won't let you charge a tip.

Unfortunately people change and not always for the better. I overlooked the high prices because of…read morethe location. Kissy charges no less than $80 and now is charging $50 before you can even make the appointment and that DOES NOT go toward your service. Kissy is a scammer, plain and simple. The workers don't have licenses nor are the hours being reported to the state as apprenticeship hours. Kissy stole acrylic from me. She couldn't afford Tony V acrylic and I prefer this brand. I brought my own only for her to steal it and NEVER replace it OR give me the $75 I paid for. I never got a discount on my service even with having my own product. BEWARE, things may go swell at first but they'll surely go downhill. BEWARE!!! SHE ABUSES HER DOG!!! THE DOG IS IN THE SALON AS WELL!!!

I love this salon so much! Everyone there treats me like a friend and makes sure I have the best…read moreand safest experience possible! Hand washing, sanitizing and mask wearing are in place. I have been going here for 2 years now and will never stop!

Updated: Management…read morereached out to me after seeing my reviews and provided a compromise. We came to an agreement. I am grateful they were responsive and willing to talk and even reconsider some parts of their policy. I am updating my review to reflect this update. 12/12/2025 I used to be a regular at this nail shop and this review does not reflect the nail techs, they are always nice. Unfortunately their lack of flexibility with their cancellation policy, particularly for long standing customers that have had multiple appointments is frustrating. I had to cancel my appointment same day due to an emergency and was immediately directed to the policy and given a cold shoulder when asked about rescheduling. After sending them a follow up message via their very active social media asking if there is anything they can do, my message was read and ignored and I was charged the full fee for my appointment despite their policy noting you COULD BE charged the full amount. You would think there would be a willingness to have a conversation or a professional courtesy to at least respond to a message you read. Given my numerous appointments (at least once every 1-2 months for the last two, maybe three years) and an obvious willingness to reschedule, a conversation could be had. I have referred friends and family here and it is unfortunate that the long standing relationship has to end because of their lack of warmth with customers. I get it, missing an appointment causes missed funds for the techs but if its a first offense or a long standing customer, you should value maintaining that relationship and business over a one time offense.

Essential did my wedding nails and they unfortunately began to chip off immediately due to being…read morepoorly done. They refused to refund me and would only offer me store credit, which is very frustrating. It is highly overpriced and nail artists are very hit or miss in terms of both skill and attitude.

came in on a whim for a pedicure and it could not have been more amazing! the employees were kind,…read moretook their time, and it was a very relaxing vibe. I will be back!

This is by far the best nail salon in the metro Detroit area. The people are the nicest and do a…read morethorough job. The atmosphere is also very relaxing. A+++

I love love love this place. The cervices they offer are amazing the staff is very caring and…read moreloving the place is super clean and relaxing . A truly 10/10 experience. Good job girls

Great pedicure by Vicki. Lots of colors to choose from and upgrade options available. I always do…read morethe basic pedicure and am happy ($35). The people that get the deluxe get super pampered. Chairs are a worn down, but it looks like they are working on reupholstering them.

I highly recommend Sugarcoat as I've been a loyal customer for several years. I've been to many…read moreother salons in the past and I have never had the same exceptional service, quality, and ambience that keeps me coming back. They have consistently taken any vision I had for my nails and brought it to life. They offer various services and my favorite offering right now is builder gel. Whether acrylics or builder gel, I have not experienced any lifting or unexpected breaks given the attention to sanitation and quality they demonstrate visit after visit. The nail art is amazing; no matter your vision they will execute. Best staff to spend time with and a beautiful ambience to make you feel right at home. I highly recommend!!!

Warning to Potential Clients of Sugarcoat Nail Loft…read more I am sharing my deeply disappointing experience with Sugarcoat Nail Loft, specifically with nail technician Anya and salon manager Maggie, in hopes that others can avoid the same mistreatment. After being a loyal client for nearly two years, my recent encounter was appalling. On December 26, 2024, Anya canceled my fill-in appointment due to illness, which I understood. However, her dismissive and hostile response when I tried to reschedule was unprofessional and rude. When I reached out about my nails lifting and needing urgent attention, Anya's reply was focused on her personal situation rather than my needs. After escalating the issue to the owner, I was contacted by someone named Maggie, who they claimed was the salon manager yet for the 1 1/2 years I was there never had I heard of said manager nor a manager existing at all. Conveniently enough magically, there was a manager to handle my complaint when I contacted the Abby. Maggie messaged me who not only refused to offer a solution but also told me I was no longer a "fit" for the salon. This unprofessional dismissal ended my long-standing relationship with them, and I was left without the services I had already paid for. What was worse, there is a toxic, "mean girl" atmosphere at this salon. The staff is fake to your face and talks behind your back. They make the client out to be in the wrong falsely implied that I had made unreasonable demands in the past, which is not the case. I have text messages to proof my assertion, Instead of taking responsibility for the subpar service, Anya deflected and failed to offer a constructive solution. They stick together, no matter who is in the wrong. If a client voices a legitimate concern, the staff shuts them down, and as soon as any complaint arises, they retaliate by refusing service. This entire ordeal caused significant emotional distress and financial loss, as I had to seek another salon for repairs at extra cost and inconvenience. I was never offered a chance to resolve the issue, nor was I compensated for my losses. If you're considering this salon, be cautious. The lack of professionalism, the toxic environment, and how they treat their clients is unacceptable. Based on my experience, I would not recommend Sugarcoat Nail Loft.