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Phoenix, AZ

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Utopia Image

5.0 (10 reviews)
Closed • 10:00 am - 7:00 pm
Updated 1 month ago

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1 year ago

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Francie A.

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3 years ago

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Francie A.

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5 years ago

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6 years ago

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3 years ago

I came here for my first laser appointment and Francie was amazing! I would totally recommend!

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5 years ago

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5 years ago

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7 years ago

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Francie A.

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6 years ago

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5 years ago

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Review Highlights - Utopia Image

“Francie took me on back to the clinic room, and she walked me step by step through the procedure.”

Mentioned in 5 reviews

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4.5(174 reviews)
1.2 mi
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I was one of Senza Pelo's very first electrolysis models over 44 years ago. I had a lot of unwanted…read morehair and continued treatments for several years until the work was complete. My face, eyebrows, Chest all done with electrolysis. Years later with Laser I complet ed underarms, arms, legs, bikini line, fingers and toes was treated and more than 40 years later, I still don't shave any of those areas. The hair is simply GONE! I've seen the results firsthand for decades, and permanent hair removal really can be permanent when it's done right.

Before going to Senza Pelo I had previously done 1.5 years of laser hair removal and 6 month of…read moreelectrolysis. My first appointment I had lots of hair from taking a 3 month break and I used a 30 minute Groupon. She finished my chin and lip electrolysis in 15 minutes so we moved to my underarms to use up the rest of the time. I was very happy with my first visit. Unfortunately my second I left much less happy. I developed a deep painful pimple on my lip line a couple days after electrolysis. We discussed it at my second appointment. She started on my chin and moved to my upper lip. I only have baby hairs on my lip line. But she focused on getting those first instead of the black hairs. I physically obviously reacted in pain every time she did a lip line hair. I ended up ending the appointment early before she finished my lip. It was a 15 minute appointment. She focused so hard on invisible baby hairs leaving many black hairs behind. It felt like she was intentionally targeting hairs you can't see to drag out my appointment. There was noticeably less hair my second appointment which was 4 weeks after my first so I don't understand how she spend the same amount of time on my face yet treated less hair. She also coughed 3 times during the electrolysis process and covered her mouth but didn't change her gloves after coughing. And pay attention when you pay because the payment system is set for an automatic 20% gratuity

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Senza Pelo Med Spa - Right side. Pimple scar on lip line

Right side. Pimple scar on lip line

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3.5(218 reviews)
5.7 mi
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19 years in business
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I do not know how they do it, but every person who works here is amazing!! Every time I go in for…read moremy appointment I'm greeted by the sweetest human beings and it makes me feel so at ease, which is important when you are paying money to put yourself through pain. The treatments work quickly and effectively and I could not be happier with the results so far!! But I have to specifically call out Jasmine Aubrey at this location because this angel saved me from a mental breakdown the other day!! I had lapsed on my 6-8 week period between appointments and was absolutely freaking out about it and she went so far above to find me some appointments at another location!! She literally saved me from absolutely losing it!! She is one of the nicest people and you can tell she genuinely loves what she does, and that's something I think the world needs more of. 10/10 service here - if you're thinking about laser hair removal or facial treatments/botox/cool sculpting etc, go with this place. It is the BEST!! Thank you LaserAway! I can't wait to be done with my treatments and glide through life like a slick little hairless porpoise

I purchased a lip and chin laser hair removal package and quickly noticed after a few appointments…read morethat I never seemed to see the same technician, it was always someone different. (At the conclusion of all the visits I am still having to shave so save your money). One of the visits the tech had me wipe the makeup off of my face myself. Previously all of the other techs would do it so this made me nervous... what if I didn't do it right or get it all and I wound up getting a burn?! The final straw was my last visit in January 2026. I showed up promptly for my appt and was taken to a treatment room to wait. After about 10 minutes the receptionist popped her head in to let me know the tech was running late but was finishing up and would be in soon. Finally at 30 minutes past my appt, with still no tech, I gathered my things and walked to the front desk. I told her I couldn't wait anymore and left. She apologized and I walked out. I honestly doubt the tech was even there in the building, I think it's more likely a coverage issue they were having. A couple hours later I received this text (photo), offering me a hydra facial. You guys couldn't even treat me for what I paid for, why the heck would I let you touch my skin? FYI, this franchise is also high pressure sales so be ready if you decide to waste your money going there.

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Paradise Valley Dermatology - Dr. Mark A. Blair MD

Paradise Valley Dermatology

4.0(32 reviews)
8.9 mi
•$

My 13 year old daughter met with Dr David Andrews regarding her Acne problems. Shes a very shy 13…read moreyear old. Dr Andrews made her feel extremely comfortable and she opened up to the help she needed. Dr Andrews was very patient and very knowledgable. Went into detail why she might be breaking out and how he could help her. He went into detail what the 3 step process looks like and what to expect. He asked her several times if she had aby questions and assured her this 3 step would help her with her acne. He was a nice Dr. I would absolutely recommend him.

Paradise Valley Dermatology bills patients for added service charges without notice even if there…read moreis no change in the services provided. - Paradise Valley Dermatology has eliminated many of the front desk support staff. Call wait times are lengthy and it is nearly impossible to actually get a hold of anybody in the office itself. - Paradise Valley Dermatology now charges an office fee for each visit. This is on top of your treatment fees - even for chronic ongoing or autoimmune diseases. The reason provided by the front desk manager is they need to rediagnose your condition at EVERY appointment- even for life-long incurable issues undergoing existing treatment with their office. Depending on your insurance, this office fee can exceed $300. Many insurances will NOT cover this additional charge. - Dr. Blair - after more than 30 years, is no longer with Paradise Valley Dermatology!!! (Probably because of the awful office manager and her terrible attitude). - Kenan Arkawi is also no longer with Paradise Valley Dermatology!!! I found this out two days before my appointment when I was offered an alternative time with a physician I had never met. - Two practitioners leaving the practice in such a short period of time, combined with a significant reduction in the office support staff has led to a sharp decline in Paradise Valley Dermatology's ability to effectively manage patients. - The front office manager does not like patients. She's rude, condescending, unhelpful, and does not care if long time patients leave the practice due to her behavior. It's easy to understand now why so much of the support staff has quit or left the practice. I'd put her name in here, but I've never actually seen this manager at the office before today. I'll add it later if I can get it from the escalation teams. Recap: please avoid this office at all costs. The quality in service and care has gone down significantly. And did I mention the awful front desk manager??

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Paradise Valley Dermatology - We are now offering Telehealth virtual appointments! Call your local clinic today to schedule your appointment.

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Hello Laser - Preforming Laser hair removal services here in the valley since 2000, Longest family owned med spa in AZ. Book us today.

Hello Laser

4.5(26 reviews)
4.2 mi•Biltmore Area
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I'm VERY much into the BEST customer service, best solutions. and best pricing...and I received all…read more3 plus the bonus of a beautiful and clean interior. So here I am letting you know that Erica (supervisor) was so kind, the receptionist was super adorable, and Dr. Kira was very professional, gentle, and informative. I felt very safe and comfortable receiving a brand new service (filler) and I am EXTREMELY happy with my results. I was scared because I've seen what I would deem as disaster-results on other people from OTHER medical professionals, but I chose Hello Laser based on the before and after photos, the phone conversation I had with Hayley (the Scottsdale supervisor...Phx is closer to me so I chose the Phx location), and the conservative approach! Just do it!! Hello Laser is amazing! All of them in every location!!!!

I used to recommend this business to people in the Arcadia area but I won't anymore. I had some…read morenot-so-great customer service from them in the past but let it go as I assume maybe the receptionist was just grumpy and having a day. But it was on more than one occasion. It seems like they're annoyed if you ask questions. Which is usually what people do when they are uneducated about what you're asking and get uncomfortable. I was asking the receptionist who the first tech was that I saw who moved and then came back. Instead of making it a smooth conversation by just looking at my past appts to see who my techs were, she said, "do you remember their name?" No I just know it was the first girl I saw." "Ok well you've seen 3". Ok so the first tech." It was just going back and forth like she wanted to make things difficult and to keep asking me questions guessing the name of the techs. So I asked her if she could read me the names of the techs so I'm not guessing. Why do people purposefully make things more difficult? I am a Fitzpatrick 4 and when I called to ask about the Fitzpatrick scale, the girl didn't know what a Fitzpatrick scale was. Not a good sign. I only decided to come to hello laser for the specific laser GentleMax-Pro and they are extremely close to where I live. So basically out of convenience I'll give them a go. It wasn't until I called about one of my last appts out of 6 to see how long I should be off hydroquinone before doing laser. She didn't know what that topical cream was, which is shocking as it's a BIG contraindication with laser. She said, "I'm sure 48hrs is good." I said, "oh wow, really? Only 48hrs? Are you able to ask to make sure? I don't agree with guessing when it comes to laser and people's skin." She abruptly repeated again, "48 hrs." So I decided to wait 2 weeks to be sure and then go in for my laser. Glad I did. The lack of education and care of their customers, is frightening. Be careful customers. Laser is not a device to play around with. Once something goes wrong it's nearly impossible to undo. With laser studios, you sign your life away so they can't and won't be held responsible if something goes wrong. Even if they guided you incorrectly. Those girls have way too much downtime and not having enough knowledge. Maybe they should be studying so they can learn proper contraindications with medications and devices before booking anymore appts. And stop arguing with customers. It's extremely unprofessional.

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Utopia Image - laser_hair_removal - Updated November 2026

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