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Phoenix, AZ

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Focal Point

4.6 (214 reviews)
Closed • 9:00 am - 4:00 pm

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Services - Focal Point

Applying hair extensions

Bridal hair services

Focal Point Photos

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Recommended Reviews - Focal Point

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Reviews With Photos

Riley O.

Okay, got my lips done today. Freakin wow. Literally Dr MK is unbelievable. Her technique is fast and little to no pain. EXACTLY what I wanted. What I loved is the way she puts on the filler. I was able to come home and still put on lipstick for dinner after getting them done. I'm so in love. Barely any swelling or soreness AND NOT ONE BRUISE! Wow. FREAKIN WOW.

Left is before, right is after. Bye dull skin, hello GLOW
Mikaeli B.

Had a great experience at this spa. Went in for a dermaplane, and left super satisfied and informed. I had no idea that I had sun damage to my skin, but Riley taught me so much about myself. She is super professional, bubbly, knowledgeable, and gentle. Her room was very clean and sanitary, and the process was painless and relaxing. I was GLOWING afterwards. She also took the time to recommend products and procedures that would benefit my personal skin, but was not pushy about anything. Highly recommend her. Check the place out! It's basically your one stop shop for self care!

Kori L.

Brought my teenage daughter in today to have her hair colored for her birthday. Deana did an amazing job! It was exactly what she wanted, she was beaming when we left. It is absolutely gorgeous!

Anna M.

My mother-in-law and I went to get haircuts and she also got a color... we were absolutely floored with the exceptional customer service and overall results! I am super particular on how I like my hair and my hair still looked amazing even 3 days later! Every single person in that office makes coming in there an unforgettable experience and one that feels like home. I felt so pampered and the owner, Michelle, even took the time to stop and speak to me and learn more about me. I wasn't the only one, either as she came out to greet everyone by name and speak to them about something personalized. I saw some women come out after having their fillers done and after seeing their results, scheduled an appointment with the Doc there! 10/10 recommend to all my friends and family! Below is my hair on day 3 post cut and style- OBSESSED!

I would also clarify their return policy on their products. The stylist told me that I could return the shampoo/conditioner if I didn't like it. I called a week after purchasing to confirm that I could return and the manager said that I couldn't because it was a "travel size" that I purchased. I also have not even opened the product.

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4 years ago

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Joali R.

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2 years ago

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5 years ago

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Joali R.

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2 years ago

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4 years ago

I've been here twice with one visit to go for some work. I feel confident in coming here and wouldn't hesitate to recommend them

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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5 years ago

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Joali R.

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4 years ago

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Joali R.

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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5 years ago

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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4 years ago

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Joali R.

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3 years ago

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5 years ago

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Joali R.

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6 years ago

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Joali R.

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6 years ago

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Joali R.

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6 years ago

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3 years ago

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6 years ago

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9 years ago

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Joali R.

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9 years ago

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Joali R.

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7 years ago

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Joali R.

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5 years ago

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Joali R.

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5 years ago

Always excellent service - friendly and consistently well done Have been a regular customer for several years.

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Joali R.

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6 years ago

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Joali R.

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7 years ago

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Joali R.

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7 years ago

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Joali R.

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5 years ago

Decent job but very average facial. The blading was good but the rest very basic. Won't return.

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Joali R.

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5 years ago

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16 years ago

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14 years ago

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7 years ago

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Joali R.

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6 years ago

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Joali R.

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7 years ago

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Page 1 of 6

Ask the Community - Focal Point

Hi, what is the price for the head spa?

Good morning. Our head spas start at $125. The treatment prescribed is based on what the hair health expert finds after looking at your scalp under a microscope. Right now she is booked until August but we could find a time that works and put you in… 

Do you offer non-surgical liquid rhinoplasty?

Hi Mary! Thank you for reaching out. All our treatments are case by case. Our injector is a doctor and she would ask for you to come in for a complimentary consultation so she could assess you. If you interested in setting that up, please call or… 

Don’t See Your Question? Ask Away!

Review Highlights - Focal Point

“Michelle and Brian, the owners, genuinely know each of us and make you feel like you're a part of their family.”

Mentioned in 40 reviews

Read more highlights

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Hello Laser - Preforming Laser hair removal services here in the valley since 2000, Longest family owned med spa in AZ. Book us today.

Hello Laser

4.5(26 reviews)
1.9 mi•Biltmore Area
•$$

I used to recommend this business to people in the Arcadia area but I won't anymore. I had some…read morenot-so-great customer service from them in the past but let it go as I assume maybe the receptionist was just grumpy and having a day. But it was on more than one occasion. It seems like they're annoyed if you ask questions. Which is usually what people do when they are uneducated about what you're asking and get uncomfortable. I was asking the receptionist who the first tech was that I saw who moved and then came back. Instead of making it a smooth conversation by just looking at my past appts to see who my techs were, she said, "do you remember their name?" No I just know it was the first girl I saw." "Ok well you've seen 3". Ok so the first tech." It was just going back and forth like she wanted to make things difficult and to keep asking me questions guessing the name of the techs. So I asked her if she could read me the names of the techs so I'm not guessing. Why do people purposefully make things more difficult? I am a Fitzpatrick 4 and when I called to ask about the Fitzpatrick scale, the girl didn't know what a Fitzpatrick scale was. Not a good sign. I only decided to come to hello laser for the specific laser GentleMax-Pro and they are extremely close to where I live. So basically out of convenience I'll give them a go. It wasn't until I called about one of my last appts out of 6 to see how long I should be off hydroquinone before doing laser. She didn't know what that topical cream was, which is shocking as it's a BIG contraindication with laser. She said, "I'm sure 48hrs is good." I said, "oh wow, really? Only 48hrs? Are you able to ask to make sure? I don't agree with guessing when it comes to laser and people's skin." She abruptly repeated again, "48 hrs." So I decided to wait 2 weeks to be sure and then go in for my laser. Glad I did. The lack of education and care of their customers, is frightening. Be careful customers. Laser is not a device to play around with. Once something goes wrong it's nearly impossible to undo. With laser studios, you sign your life away so they can't and won't be held responsible if something goes wrong. Even if they guided you incorrectly. Those girls have way too much downtime and not having enough knowledge. Maybe they should be studying so they can learn proper contraindications with medications and devices before booking anymore appts. And stop arguing with customers. It's extremely unprofessional.

I'm VERY much into the BEST customer service, best solutions. and best pricing...and I received all…read more3 plus the bonus of a beautiful and clean interior. So here I am letting you know that Erica (supervisor) was so kind, the receptionist was super adorable, and Dr. Kira was very professional, gentle, and informative. I felt very safe and comfortable receiving a brand new service (filler) and I am EXTREMELY happy with my results. I was scared because I've seen what I would deem as disaster-results on other people from OTHER medical professionals, but I chose Hello Laser based on the before and after photos, the phone conversation I had with Hayley (the Scottsdale supervisor...Phx is closer to me so I chose the Phx location), and the conservative approach! Just do it!! Hello Laser is amazing! All of them in every location!!!!

Photos
Hello Laser - Local to the Phoenix Area Vally, Dr. Marcuzzo and his wife Shelby opened Hello Laser in 2001

Local to the Phoenix Area Vally, Dr. Marcuzzo and his wife Shelby opened Hello Laser in 2001

Hello Laser - With almost 15 years of experience, Hello Laser is one of the most experienced CoolSculpting centers in Arizona.

With almost 15 years of experience, Hello Laser is one of the most experienced CoolSculpting centers in Arizona.

Hello Laser - Our staff all has 5+ years of experience at hello laser, clients trust our expertise since we believe in the delivering the best treatment.

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Our staff all has 5+ years of experience at hello laser, clients trust our expertise since we believe in the delivering the best treatment.

SkinSpirit - Biltmore

SkinSpirit - Biltmore

4.4(12 reviews)
0.7 mi•Biltmore Area
Established in 2003
Free consultations

SkinSpirit is by far the best Medspa I've been to! I've…read morebeen to multiple SkinSpirit locations here in AZ I go to the Biltmore location now for all my skincare needs. The front desk staff is so nice!! They always are so kind and welcoming Meggie takes care of all my facials and microneedling. She gives the best massages as well :) Taylor and Sarah are the absolute best injectors! You will be in great hands with either of the girls Not only are they so friendly but they are very knowledgeable in their specialty!! I trust them both 10000% I've hand such amazing experiences here and recommend to all my family and friends!!

I've been going to SkinSpirit at Biltmore for about a year--not because I thought the work was…read moreexcellent, but because I'm a creature of habit and it was close to where I live. Over the last several months, though, it felt like no one was listening to what I actually needed. Instead of addressing my concern, I kept being offered alternative procedures, none of which made any difference in the area I wanted treated. I fully understand you can't make a 60-year-old look like a 20-year-old. All I wanted was a little filler at the bottom corner of my lips. That's it. But Sarah, the last provider--and honestly one or two before her--did other procedures that accomplished nothing. Sarah used a volumizer at the bottom of my lip corners plus threads. The only outcome was a badly bruised chin for two months. She told me not to get too excited because the "filling" was just inflammation. As a nurse, that was concerning to me--I wanted filler, not inflammation. After the procedure, the pitch shifts to more expensive treatments, like microneedling. Sure, that might be worthwhile on its own, but it doesn't solve my problem. Two and a half months after Sarah told me I'd see results, I've seen none. Zero. I spent $1,800 for nothing. I called the Biltmore location on Thursday, September 16th, and spoke with someone whose name I unfortunately didn't get. They said they'd call me Friday morning. Nothing. Today is Monday, and while I've left another message, I don't expect a response. I'll be going to a provider who will actually listen and do this very minor filler procedure for me. I wouldn't recommend SkinSpirit Biltmore. They may do something, but understand going in that you likely won't get the results you want--so you keep returning hoping for better. Go to someone reputable. Not SkinSpirit.

Photos
SkinSpirit - Biltmore
SkinSpirit - Biltmore
SkinSpirit - Biltmore

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Skin Laundry - Biltmore

Skin Laundry - Biltmore

4.2(70 reviews)
1.2 mi•Biltmore Area
Free consultations
Available by appointment

The girl behind the front desk that greeted me was very kind and sweet. She helped me check in and…read moresat with me until my technician called me in for my service. This was my first time trying a laser facial and it was so relaxing. My tech explained everything before doing it and I purchased a package for 3 additional ones.

I give this location 5 stars for today's visit-- only…read morebecause the staff from the Scottsdale location were working here today. They are so lovely. However, my overall experience has been highly mixed, so it's 3. I would have rated this location 1-2 stars just 6 months ago. The Scottsdale location's customer service and professionalism really saved my business with them. Just understand this is the same company, different locations, and I've had drastically different experiences at the 2 places. Full disclosure, in the past with the regular front desk staff at this location I've had issues communicating with and I almost cancelled my subscription until I realized I could do my treatments at the Scottsdale Quarter location. I have them rated as 5 stars in Yelp. I go there usually for monthly treatments even though it's farther away from my house. I will rate this location right down the middle due to the mixed experiences here. Today's visit was great. The nurse giving my resurfacing treatment was fantastic and the front desk staff were wonderful. If I have to come back to this location and it's unpleasant or unprofessional with the front desk staff, in any way, I will update my review. ** Just be very aware that you cannot be late at all, they will turn you away. Doesn't matter what the circumstances are, they are strict about this. It creates a level of tension that I think is unnecessary for an expensive spa treatment. Obviously no one wants to be late, and I strive to get to appointments 5-10 minutes ahead of time. But just know if this happens to you, they will not work with you. I was 8 minutes early to my visit today. They tell people to arrive 10 minutes early for their appointments. In order to make sure you find it easily if you're new coming here-- Park next to Cheesecake Factory and walk towards Love Sac or Tempur-pedic. It's right there. I am trying to save you time from walking around the entire shopping center.

Photos
Skin Laundry - Biltmore
Skin Laundry - Biltmore
Skin Laundry - Biltmore

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Focal Point - hair - Updated October 2026

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