The girl behind the front desk that greeted me was very kind and sweet. She helped me check in and sat with me until my technician called me in for my service. This was my first time trying a laser facial and it was so relaxing. My tech explained everything before doing it and I purchased a package for 3 additional ones. read more

I give this location 5 stars for today's visit-- only because the staff from the Scottsdale location were working here today. They are so lovely. However, my overall experience has been highly mixed, so it's 3. I would have rated this location 1-2 stars just 6 months ago. The Scottsdale location's customer service and professionalism really saved my business with them. Just understand this is the same company, different locations, and I've had drastically different experiences at the 2 places. Full disclosure, in the past with the regular front desk staff at this location I've had issues communicating with and I almost cancelled my subscription until I realized I could do my treatments at the Scottsdale Quarter location. I have them rated as 5 stars in Yelp. I go there usually for monthly treatments even though it's farther away from my house. I will rate this location right down the middle due to the mixed experiences here. Today's visit was great. The nurse giving my resurfacing treatment was fantastic and the front desk staff were wonderful. If I have to come back to this location and it's unpleasant or unprofessional with the front desk staff, in any way, I will update my review. ** Just be very aware that you cannot be late at all, they will turn you away. Doesn't matter what the circumstances are, they are strict about this. It creates a level of tension that I think is unnecessary for an expensive spa treatment. Obviously no one wants to be late, and I strive to get to appointments 5-10 minutes ahead of time. But just know if this happens to you, they will not work with you. I was 8 minutes early to my visit today. They tell people to arrive 10 minutes early for their appointments. In order to make sure you find it easily if you're new coming here-- Park next to Cheesecake Factory and walk towards Love Sac or Tempur-pedic. It's right there. I am trying to save you time from walking around the entire shopping center. read more

Skin Laundry - Biltmore - Picture of where it's located-- Near Love Sac and across from Tempur-Pedic. - Skin Care Near Me - Phoenix, Arizona

Love Damien, his energy is contagious and necessary early in the day, love this location, and the services, I am noticing a difference from getting the Power resurfacing facials, love them, feeling the difference in my face too. I would definitely recommend, and would say it's worth the self care investment!! All the RNs are great, and consistently friendly!! read more

First-time client here--I've never had a laser facial before and decided to try it since they were running a $50 promotion. I even called the day before to confirm because my confirmation email said it would be a 15-minute laser facial, and I wanted to make sure it was a full treatment. I was reassured at the time. I drove 35 minutes to get there, only for the "full laser facial" to last about 2 minutes. It was honestly shocking and very disappointing. The entire time, both people I interacted with were focused on trying to sell me their monthly package rather than actually providing a quality service or explaining anything. I left feeling confused, like what did I just pay for? It did not feel like a legitimate experience. I did leave a $10 tip, but only because the person who performed the service was pregnant and I felt bad--not because the service itself warranted it. Overall, I wouldn't recommend this place. Save your time and money. Better off buying face cream. read more

Canceled my appointment 15 minutes before- provided no alternate appointment. Operator was rude and sarcastic.-

** Update:Have yet to be contacted by the company... VERY DISAPPOINTING** I've been a loyal Skin Laundry client and have always held the company to the highest standard. The staff and nurses have consistently provided outstanding service, which is why today's experience was so shocking. My appointment was moved to an earlier time without my knowledge. I called to have it moved back, and I was told it had been. When I arrived at the time I had confirmed, I was informed that my appointment had been canceled. The new manager, Lily, insisted that she had spoken to me and sent me messages notifying me of the cancellation. Neither of those claims was true, and I have records showing I never received any calls or messages. The interaction became increasingly unprofessional. Lily then suggested she "must have talked to the wrong Heather." She kept insisting she spoke to me. She then played a recording of our earlier phone conversation, but the recording conveniently cut off right before the part where she confirmed my appointment had been moved back and failed to mention that the location had changed. She falsified documentation and communication showing she had contacted me of cancellation. Although I was understandably frustrated, I remained calm and respectful throughout the entire interaction. Despite that, Lily repeatedly accused me of yelling at her, which simply did not happen. If there is surveillance with audio, it would confirm that I maintained my composure while she became defensive and combative. Being treated as though I was lying and having my concerns dismissed felt incredibly disrespectful. Lily's behavior was absolutely disgusting and does not reflect the level of professionalism I have always associated with Skin Laundry. I will never return to the Biltmore location and will be contacting the corporate office to share my experience. If you're considering Skin Laundry, I still highly recommend their services overall, but I would strongly encourage you to visit the Scottsdale location instead. The difference in professionalism and customer service between the two locations is night and day. Unfortunately, the Biltmore location has gone from feeling like a luxury experience to one that falls far below the standards I expect from this brand. read more

Poor customer service and poor communication. My appointment was confirmed the day before, so I showed up as scheduled. Only after arriving was I told my appointment had been canceled because of an internal policy related to services I received three weeks prior. This issue should have been identified and communicated before my appointment time -- not after I had already taken the time to come in.if I had canceled the same day, I would have been charged a $25 fee. read more

Amazing place for laser facials. Damien is the best, really great at explaining everything and talking about options. You can't go wrong working with him, makes the experience 10/10. Also, Sareena is super great as well. Loved the experience!!! read more

Skin Laundry - Biltmore - Skin Care Near Me - Phoenix, Arizona

This treatment is not for all skin types and its definitely not for mine. I have been going for 3 months because I made the horrible mistake of subscribing and I can't get out of it yet. I have not seen any difference in my skin and the price is not worth it. It would be more worthwhile to do microneedling with PDRN and the neck! you will pay less and get better results and you could even get a chemical peel all for less than this subscription. I used to be very excited to go to my monthly facials before I tried this and now I dread going. One red flag I should not have ignored is that I have never actually seen anyone recommend this other than ads. I do the treatments that come with the 4 month plan and includes resurfacing facial. My skin feels so gross after for a week even though I added the PDRN for extra cost each time. I just would not recommend this to anyone. I was shown before and after pictures which confirmed there is no difference or progress. I was told conflicting things to fit their narrative by various employees such as this is not like microneedling but at the beginning they described it as similar to microneedling with slower results. I was also told I don't normally do the resurfacing which is what would get me the results I am looking for but that is exactly what I have been doing 3 of the 5 times I have been. The manager lily offered to throw some stuff in (on the phone) that I had already paid for then offered products but in person made no mention of that and continued to push for the power duo, which I do not believe my skin can handle. Rather than feeling like we were looking for a solution it felt like they were just trying to keep me paying for the subscription. Many times she said we hope to continue seeing you coming which felt incredibly tone deaf. I have never been rude or upset with the employees as I know it is their job and they have always been very nice. The problem has always been the treatments themselves. read more

Great service - I've had great results! Highly recommend. The staff are friendly and knowledgeable.

All of the staff was very kind and knowledgeable, but the most important thing to me was hearing and seeing what the facials actually did for one of the staff members, you can see that they actually back their facials and that they work. read more

This is a small clean space that offers quick laser facials. Everyone seemed to be very informed on what the treatments are for. I felt pretty comfortable asking any questions or concerns I had. It is a subscription service that offers lower rates for services if you subscribe. 4 months minimum commitment read more

Great first facial! Everyone was kind and explained everything. They were extremely comprehensive. Will be returning!

Nice staff! Very professional and welcoming. My skin feels Amazing! I definitely recommend this location.

Customer service, transparency, accommodation. Had an 845 appointment. I'm from out of state and the map got me turned around and arrived. Five minutes late. I got a chuckle in a smile and a oh didn't you get the email? We automatically cancel after five minutes ha ha ha. I'm so sorry. The place is completely dead. No other clients. The mall itself doesn't open until 10. No offer to reschedule rebook or accommodate for 5 minutes?? That in an of itself tells me the type of business this is, and I'll gladly drop my money any place else but here. read more

Just the best staff and treatments. I highly recommend the laser especially if you have rosacea. It's helped me so much.

Wonderful experience with Sareena. Love this location - friendly team beautiful spot! read more

They're so friendly and welcoming. Their space is bright and clean. I love their service.

Fast and easy treatment-always friendly staff. Never pushy and skin is in is way to healing

New customer from an ad they ran on IG and was running 5 minutes behind and was not willing to work with me when I was 1 mile away coming from opposite side of town on my day off . Called and let them know I was almost there. Way too many other spas who appreciate their business to deal with this kind of customer service. It's always no problem when they make you wait if they are running behind. Oh well lost out on a potential repeat customer :) Don't give me your BS reply you gave the last new customer review :) not needed or wanted read more

Great location. Staff is very knowledgeable and friendly. I've had a good experience each time I've been here.

Frentic vibes, disorganized, poor service, under staffed. They canceled my appt after making me wait in the lobby for 35 mins. Would give zero stars if it were an an option. read more

Staff is very friendly! Easy to book an appointment and studio is nice and spacious. The estheticians are very skilled and experienced. Definitely one of my favorite locations. read more

Amazing staff amazing skin care a place where I felt I could trust and feel my skin radiant will be visiting again.

Everything was amazing! From the moment you walk in everyone has a smile on their face and is very helpful!

Very nice, friendly and professional staff. Went in for the signature facial, very quick and easy and NONPAINFUL!! Thank you for the experience. read more

Waste of time & money. I get facials regularly, have had laser resurfacing & take really good care of my skin. In general, my skin is very nice & most of my treatments are just maintenance. From the moment I walked in the door I felt like someone was trying to sell me a car. The suggestions they made on what I needed to have done to my face, you would've thought that I look like a sloth from the goonies. I can't trust a place that tries to gaslight you into thinking you need more work done than is necessary. read more

Very knowledgeable staff. Great explaining treatments & benefits. Laser treatment was great. read more

Worst Med Spa ever!!!!! FAILURE...... Horrible Customer Service. I believe receptionist name was Emily! I am writing this review at 4:15 PM. My appointment was for a laser facial was scheduled for 4 PM. I arrived 4:06 I was lost in mall center trying to find the location as it was my first time. I called skin laundry to make them aware that I was here at the center, but I was lost. I was standing in front of the MAC store which way do I go. I was made aware by the receptionist that I was 10 minutes late and it was exactly 10 minutes while we were on the call that I was unable to be seen . I was standing in front of the MAC store which was only two stores over from skin laundry. Shame on them. Worst customer service ever I will not be returning. As I watched 3 ladies in the window standing there in black. This is how You run your business of serving people. read more

I love this location! When they say you can have a laser facial in 15min, they mean it! The treatments are quick and deliver results.

I've been coming here for a couple months and I love it so much! I usually try and request Karina as she is so funny, friendly, and refreshing to be around. All the staff are very friendly and the place itself is very clean and nice :) read more

I don't know why this place only has three stars probably because people never think to leave five star reviews for places like this, so I just wanted to leave one. I've been going here only two weeks now but I absolutely love the treatments and the girls there are so nice. I also love the treatments they do it's been the only thing that has helped my adult acne and I have tried everything else. It might be a little pricey, but it definitely works so it's definitely worth it. I posted my before an after pictures to show you it really works. read more

Skin Laundry - Biltmore - Before - Skin Care Near Me - Phoenix, Arizona

I have been going to skin laundry since 2019, I love it! I feel like it really helps keep my hormonal acne at bay. The nurses and front staff are always so friendly and informative. I'd highly recommend read more

Karina was great. She was detailed and focused and my skin feels great afterwards. I can see the texture of my skin changing for the better.

Amazing! Treatment works and has shown great results after 1 treatment! Their monthly program is also well priced and worth it!!!

Did the $75 Intro offer and my skin tolerated it well so I booked the duo and so far so good! I am excited to see the results after a few months read more

Fantasy staff. Sarah and Karina were so lovely and attentive. The laser facial treatment was painless and i would highly recommend this business. All the practitioners are nurses. read more

Well... I went to Skin Laundry with too high expectations. My total experience felt like I wen to go look for a car Those people are nothing but salesmen!!! From the point I walked in to the point I was getting the procedure I didnt get no words in cause they do nothing but sale the packages !!!!! All I know is I left after my 15 min facial not impressed at all. 15 min for $250 not to mention the breakouts I got afterwards ... leave to them that's my skin purging .. If they just spent 3 min building report this would have changed my mind ..... And most importantly it could just be the location . . It was nothing like how Tik Tok made it seem . Lol read more

They tell you to arrive 10 minutes early and the address they provided leads you to the opposite side of them. I get there early and I'm lost I call at 1058am to get help, she gives me the directions to lead me to them. Knowing I will now be there after 11 she made no mention of having to cancel my appointment. I walk in 6 minutes late and she tells me she can't service me. I'm not from here so even arriving early I was still lost since they have no name on the street facing side. I would have rather she told me on the phone instead of acting like I still had time instead of letting me drive over and dismiss me. They have a poor practice in customer service. Then they sent me a notice that they will be charging me $25 knowing I was there but lost. If you knew at that time it would take longer than 2 minutes you should have canceled me then. I do not like my time being wasted read more

Everyone is super knowledgeable and very friendly. I enjoyed my quick and effortless laser treatment. I would recommend visiting