I went in as a first-time client after seeing an advertisement for what I understood to be Botox…read more Even when I arrived, "Botox" was the term being used. It wasn't until I specifically asked what substance was actually going to be injected into my face that I was told it was Xeomin. As someone completely new to this, I didn't even know there was a difference between Botox, Xeomin, or Dysport.
Unfortunately, I didn't get the personalized experience I expected. I spent more time sitting alone in the room waiting than actually speaking with anyone, and I saw three different people in a very short amount of time.
First, I had a FaceTime medical clearance that lasted less than a minute. She confirmed my name and birthday, asked about allergies, including bees, and whether I was pregnant or breastfeeding.
Then an assistant told me I have very strong facial expressions and that the 10-unit Xeomin forehead special wouldn't do anything for me. She mentioned Botox and Dysport and suggested Botox might be something I should consider instead. She also recommended treating my 11s along with my forehead since is the same muscle. Based on her recommendation, I purchased the additional treatment for my 11s.
That's where I started feeling confused. I was being told Xeomin probably wouldn't do much for me, while at the same time being encouraged to purchase more of it. As a first-time client, that didn't make me feel very confident about my purchase.
The actual injector was very kind and gentle, and the injections were practically painless. She actually gave me the most useful information, but unfortunately, most of it came after I had already been injected since I asked all the questions once puzzling everything together. She explained that I could try Xeomin, Botox, or Dysport in the future to see which I prefer, that areas like my crow's feet could be treated gradually, and even explained the Nefertiti lift and injections around the jawline/neck area for more definition. I appreciated all of that information I just wish we had that conversation beforehand.
I also wasn't comfortable with the syringe already being prepared when the injector entered the room. I never saw the vial or the product being drawn up. I'm not accusing anyone of doing anything incorrectly, but when something is being injected into my face, especially for the first time, I would appreciate being shown the product and clearly told what I'm receiving, how many units, and where they're going.
I'm giving the Xeomin the full two weeks before judging my results, so this review is not about whether it worked. I genuinely hope I see some results.
My issue is the overall communication and experience. I shouldn't have had to ask what substance was actually being injected after coming in believing I was getting Botox, or piece together information about the different products, dosage, treatment areas, and expectations from multiple people.
It's my face, my money, and my comfort. I'm completely open to professional recommendations, including needing more units or trying a different product. I just wish someone had slowed down, asked what I wanted to achieve, explained everything clearly, before the injections and additional purchase.
For a first-time client, a little more personalization, would have made a huge difference.
