I've been coming to Hi, Skin for a while and the estheticians are consistently wonderful. I've always had great facials, which makes this recent experience disappointing. I had to cancel a same-day appointment due to a work emergency and was told over the phone it was "no problem." By Chastity (I think that was her name if I remember correctly). Later, I noticed a $25 cancellation fee charged to my credit card, even though my membership is set up on my debit card. I was never informed about the fee during the call, nor did I authorize my credit card to be used for membership charges. At my next visit, I updated my debit card information, but my monthly membership was again charged to my credit card. When I stopped by to purchase a Valentine's Day gift card that weekend, I explained the situation to the front desk and was told they wouldn't have charged it without authorization. There was no apology or acknowledgment, which was disappointing, especially given I was actively supporting the business. The estheticians are great, but the billing confusion and lack of customer service at the front desk have me reconsidering my membership. read more

This was my second visit and it was AMAZING! Kelly went over my skin needs and made recommendations. It was the BEST thing I've ever done for myself and I highly recommend her. I did the Really Good Facial (that IS really good), and anti-aging infusion, and face massage. Me and my skin feel amazing and I see results immediately. read more

I had an exceptional time at Hi, Skin today. Madie, my esthetician, was very detail oriented, courteous, and continually checked in without being over bearing. I felt like I received a high end experience for a very affordable price. I was pleasantly surprised at how excellent everything was from check in to check out. I definitely intent on coming back and am heavily considering getting a membership - that's how great this place was! read more

Was greeted for my first visit and given really good service from the start! Although I haven't had a treatment here (yet!), I did purchase a gift for my mother-in-law and was so excited by how generous and kind the staff was. They have several skin care lines on display and for sale that I love and use personally so I know she'll be in good hands! I'm looking forward to updating my review with her results. Thank you for a wonderful experience! read more

I just had the BEST facial with Ashley! I've been to some very high-end, "bougie" spas before, and this was hands down the best facial I've ever received. Ashley truly took her time and never made the appointment feel rushed. She explained every step of the treatment, what she was using, and why -- which made me feel completely comfortable and confident in her expertise. My skin looked and felt amazing afterward -- refreshed, glowing, and so smooth. You can tell she genuinely cares about her clients and loves what she does. I will absolutely be back and highly recommend booking with her! read more

If you want a quiet, relaxing facial with soft lights and soft music in a private room, this is not your place. A number of chairs were lined up side by side in an open room with bright lights and lots of conversation. I had an hour long sales pitch during my facial. The people were nice and the place was attractive but there was nothing soothing or relaxing about the experience. read more

Maddie gives a fantastic facial massage!!! Ask for her. Clean place and great customer service.

Love the experience At HiSkin every time I'm there. Claudia is my girl & is endlessly knowledgeable & kind as she answers my MANY questions!

Sooooo happy I started going here. I do the monthly hour long facial with Esmi. I've also seen Olivia when I had to reschedule- both are wonderful. I leave feeling confident, more knowledgeable about my skin and it's truly the best self care. The last two times I went I have gotten the oxygen booster and my skin went from acne breakouts on my jaw line to soooo clear in two days- I've never seen anything improve my skin better than that. I love every single second of my hour there and always look forward to the next appointment. Well worth my money. read more

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This was not my idea of a facial experience. There were several people getting treatments in a stark white and very brightly lit room with no privacy. The chairs were old-looking and not typical for facials. There was no steam treatment. No relaxing music. The price of the facial is not worth the cost. The only positive I have is they use good products. I won't be back. read more

I had almost forgotten about this, however when people make comments, it shows up. NOBODY has contacted me to apologize or to ask if I would try it again with hopes of a more positive experience. read more

Hi, skin - 2-days post dermaplane - Skin Care Near Me - Phoenix, Arizona

I absolutely love going here every month to get a facial. As someone who never did much skin care in the past, I came to this establishment lost and desperately seeking help with a good routine. My expectations were exceeded and over the last 8 months of consistency, my skin looks healthier and more balanced. I wish I had before pictures to share the amazing results. Additionally thank you to my amazing aesthetician Alexa!! She's very informative, sweet, professional and you can tell she is very compassionate about what she does. She has made my experience a 10/10, every time. I recommend going here. :) read more

Hi, skin - Skin Care Near Me - Phoenix, Arizona

I went once and I told them I didn't want to sign up for any other services one and done somehow 4 months later Im still being charged monthly. No email No Phone call to set up appointments ? Just take the money and give them a "free voucher" since you already paid for it. Never again read more

Its my second time coming here and all the staff are amazing, so friendly, and knowledgeable. They listen to what you want and they do not push anything else. it's a place you can relax at. read more

I have been a member at this location for a year now. I'm in process of moving to Tempe and will have to go to the Scottsdale location now as it'll be closer, BUT to get to the heat of the meat, I cannot recommend this place enough. For context, I have been cursed with eczema on my scalp and face, leading to periodic flare-ups, flaky skin, generally not a good look in the facial department. I decided it was time to do something about it and started coming here after doing some research. It is not your typical skincare spa and resort, but more so a facial that is personalized towards your main areas of concern. The studio is not loud - bear in mind sometimes we sacrifice small comforts for big results. The staff is fantastic. The results for me and my skin are great. They do typically recommend some products that are also personalized. To some people it can seem a bit salesman-ish but theres always a chance you can ask for a sample. In other cases my esthetician has simply asked if I needed to stock up on products. If you become a regular member you'll of course be able to stick with the same person and start building a client relationship there, so just some things to consider. There are many places out there specifically designed to give you the full cucumber-eye pampering experience, but if you're anything like me and want to keep your face in good healthy condition skincare-wise, it is worth the investment if you are willing to dive in. read more

I have been a member for years. I love how attentive all the facial specialist are when I come to see them. From the time you sit in the chair, asking if you want a warm blanket to listening to what your concerns are is just a relaxing experience. The music is set to help relax you and not to be upbeat or loud just soothing and relaxing..... I will continue my monthly visits to help unwind and destress while leaving with a glowing face! read more

I had such a wonderful and relaxing experience! Claudia left my skin feeling amaaazing, and she was so knowledgeable with what to do with my specific type of skin. I will be coming back to her again and would highly recommend her service. read more

I was a customer here and had a service done years ago. It was pleasant from what I remember and the esthetician was informative and professional. This isn't somewhere you come to relax though, it's more of a quick turnaround type of service. Which is more my style. Fast forward to a few months ago, I booked a service for myself and a friend. We called to let them know we were running a few minutes behind, they said not a problem. I called again as we were in the parking lot and we were told our appointments were canceled. We were 3 minutes late. I understand punctuality, but not being flexible whatsoever especially when we were 3 minutes late is a little extreme. We even said they could just cut our appointments short and they still said no lol. TIP be on time. Really disappointed Won't be back. read more

Very detailed and informative with each step of facial, loved how comfortable and welcoming the team is. I am already seeing results with my facial on day 4 , products are reasonable price ! Thank you Trejai! read more

Hi, Skin is what I look forward to at the end of the month. I find it challenging to relax and enjoy myself at any time but Liz is wonderful. I can be socially awkward and she is so accepting. I give her creative freedom so to speak. I know she can look at my skin and determine what I need so I just let her do her thing. She does ask me every time if I need anything specific but I like everything she does. I had Peyton once too because I had to reschedule last minute and she was also great. Front desk/reception is always so pleasant. McKenna is so cute. I have the membership after going to my first appointment. You receive a better deal monthly if you sign up at your first appointment. The location is clean and visually appealing. The products they use are awesome. They more recently brought in more affordable ones that work too. I do like (and own) the Ursa Major and Eminence products. Everything they use smells and feels so good. Cali rocks too! :) My favorite stress reliever is coming here at the end of the month. If I could come more often, I would. read more

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Although I loved the esthetician I saw, and always enjoy my facials from Hi Skin, the more recent price increases are hard to support... With $140 gift card I still owed $104 with a dermaplane and typical tip... Nearly a $250 for a basic facial. Unfortunately after this, I won't be going back. read more

I want to start of by saying I've always had a lovely experience with everyone at Hi Skin. I went in one day in a whim to try and help my acne prone skin. And I'm glad I did! Since going my skin has cleared up and every aesthetician has helped me understand more about my skin and how to take care of it at home! I want to shout out Alexis! (Although every aesthetician there is super kind and knowledgeable!!!) Alexis went out of her way to make a list of all of the products that are safe for my skin because I have an unusual honey allergy. She did not have to do this. But she did because that how attentive she is and Hi Skin is. While my work schedule has been all over the place I will usually book my appointments with whoever is available because I feel super comfortable and confident that anyone at HiSkin will make sure my skin is well taken care of during my facials. It's my pick me up every month and I always leave feeling super relaxed and satisfied. I would highly recommend HiSkin to anyone wanting to start their skin care journey read more

I have been a member here on and off for years. My expectations were never high as this is a business model that is somewhat unique and obviously not a spa. For this specific location, it is silly not to go to Clovr life spa next door. They are many levels above as far as what they offer and their pricing. My last facial, they talked me into trying a peel. In doing so, I did not get any of the regular services with the facial such as massage or mask. Then come to find out, I never even peeled. When I mention that this time, they begin to give me this long drawn out speech about how you're not supposed to peel. That's like telling a customer that they're wrong to their face. Very unprofessional service. If you're not supposed to peel, then that is called false advertising. Clearly I wasn't told that; otherwise I would not have been questioning it today. Why would I do a peel if I'm not going to peel? The point is to remove dead skin. On their website it reads "low down-time peel". There was zero downtime. I wasn't red leaving (nor ever) and never peeled. Clown world! If I wasn't told that I would not peel, then I should not have to pay for this. I was told that I would peel by Friday. There was a lengthy discussion about me having plans on Saturday and when would I be done peeling. Never once was I counseled on any potential of not peeling at all. Even better, I sit in the chair today and they tell me that because I had crows feet Botox 15 days ago that I cannot do my facial. When I booked the appointment, it stated in writing that 14 days is the timeline, but today she told me it's one month. She proceeds to show me my original contract that states four weeks is the window. I attempt to tell her about the message when I booked the appointment this morning, and she cuts me off and will not listen. I don't know if she didn't understand what I was saying. My point was that the rule could have changed from the time I had signed the contract until now. This morning their website told me 14 days. She proceeds to tell me that I'm being rude while she's cutting me off and will not hear me out. I was very calm and just stating the facts. The fact remains, that there is a large contradiction in writing and that when I booked the appointment, it stated very clearly that it's a 14 day rule. I will be waiting for the manager to follow up and I will follow up on here to let you know if they make it right. Clearly I shouldn't pay for services. I did not receive. I was treated terribly and not allowed to speak. I have never been treated like that before. Very unprofessional people there. I take that back, the girl working the front desk was not rude. It was just the aesthetician. I wasn't that upset that I had to reschedule, but the fact that the aesthetician refused to have a conversation and was cutting me off was unacceptable. Every time I go there, there's a new aesthetician. I've only had one that was useful, experienced and professional. And of course she went somewhere else, I don't blame her. read more

Don't let the open concept throw you off,this place was amazing! Reasonable pricing and great service. I felt very relaxed and soothed after leaving,can't wait to come back read more

I know everyone's skin is different, so this is my personal experience. The facials themselves were nice, the estheticians were always very nice and tried to be helpful. I did feel like what I got was not worth the payment every month, considering some facials were using many of the products I had bought through them for my home care...every time you go in, they will recommend new products, and though they aren't pushy about it, since my skin was not getting better, I always felt like I needed to buy it all. Over the course of 8 months I spent $3,000!! That included the monthly fee, products, and tips. I was trying to get my skin better for my wedding so it was very disappointing when it didn't get better and at times got worse. If it's something you can afford and it ends up helping your skin, then I would do it, but it's so much more than I wish I would have spent, and did not help my skin. read more

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I have found my monthly facial spot. I love this place sooo much! I booked online on Friday for an appointment on Sunday My aesthetician Angelique was great and walked me through my entire treatment. I did dermaplane for the first time and it has my skin feeling like it can breathe. I signed up for the monthly membership and have my next session in August. The membership is $100 monthly for the 60mins session and discounts on everything else. I highly recommend at least trying this place out and giving your face the workout it needs. read more

Went in for a pre vacation facial and was sold an up charge for dermaplaning. I agreed and my esti ended up cutting my skin. 0/10. If you can't effectively perform a service you should not be offering it. Now I get to go on vacation with a cut on my face. read more

Hi, skin - Esthetician cut my skin during facial - Skin Care Near Me - Phoenix, Arizona

Decided to start taking my skincare to the next level, starting coming here in February I've never felt so refreshed and see so much results in my skin. My aesthetician Megan always does such an amazing job and is super attentive at keeping me up to date with what products I'm using, everything in here is clean and real ingredients. They offer skin services such as derma planing and LED therapy and so much more. Every service is catered to your skin needs, best for a self-care day! Super friendly and kind environment! read more

Hi, skin - Skin Care Near Me - Phoenix, Arizona

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Don't go here. Stay far away as you can. I went to get a facial here and the esthetician Allie made a pimple i had worse. She left it purple and inflamed. I've gotten facials before from a different place and this has never happened before. This place doesn't even deserve 1 star read more

I got done The Better Mini Facial and Dermaplane with Alexa Villano,she was a sweet girl,however she bruised me up in each side of my cheeks when she was doing the cheek massage. I think she needs to work on being a little more gentle with her hands. read more

Thought I booked two $59 facials but at the end of the service they were $119 per facial... I felt like I just did an at home facial after I left. Not a luxury experience, not relaxing. I should've gone to an actual spa for that price. Very disappointed. My esthetician was nice though read more

Two stars only because the staff was very nice. I got the mini facial for the intro rate of $79. No where near worth that. My esthetician was very sweet but the whole experience was upselling from start to finish. The facial was 30 minutes but didn't last that long. Towels were not warm and extractions minimal. She put the red light on me without goggles which felt really odd but she said it was fine. Still not sure if that is the case. They charge you a fee to use a credit card but don't tell you. I gave a low rating on their survey and the store manger contacted me immediately which I really appreciated. She said the mini facial is better as a pick me up facial. I wish they would disclose that up front. I won't return. read more

I had not received a facial since 2017 when I took a vacation to Jamaica. I also deal with eczema and occasional redness on my face, and as much as I've loved using other cleansers and moisturizers, they haven't really done much as far as visible results went. I did some research after coming across a Facebook ad and decided to stop in to the Camelback location. Overall it was a great experience! Sydney was awesome. The booster I had selected would not have worked out with my facial hair, something she pointed out and recommended a similar alternative to which I of course agreed. Afterward she gave me three products to purchase and I left with a membership and never-before-used skincare products. A week and a half later, supremely thankful I went AND bought the products to take home as they've miraculously done the trick. I haven't had any flakiness on my face and very minimal redness flare-ups if any. The other component is of course the membership, and it does involve a three- month commitment from what I was informed by the receptionist. Afterward, however, it becomes a bit more flexible with the option to cancel or simply pause your membership. Bear in mind that aside from a discount on the boosters and products, a lot of the membership value also comes from the fact you're getting a minimum 60-minute facial customized for your skin. Definitely recommend reading up online or simply calling one of the locations directly for more info but to me, it 100% feels (and looks) worth it. read more

I'm giving 5 stars to Megan G and 4 stars to Hi, Skin. Megan is 100000% what keeps me coming. The business model is to become a member and receive 1 "discounted" facial per month and a "discount" on products. I have gotten facials regularly for the last 10 years from an esthetician in a high end salon. When I moved to Arizona, I tried several of these open concept, community facial establishments and Hi, Skin is my favorite because: - extra knowledgeable staff (Megan G) - she can recite ingredients and the benefits/uses of each, she tailors the products and approach to your skin type, she recommends products that actually help instead of recommending to make a sale/get commission - the salon is very clean and I see them disinfect each chair between use - they don't have their own line of products. They use Pre-existing high end product lines. - very flexible scheduling - they don't charge extra for "add-ons" (extractions, massage, etc) (many other open-concept facial salons DO and what seems like competitive pricing can quickly jump to become not-competitive) There is a code for the first time which helps if you're not sure that you want to commit to a membership. Otherwise, one-off facials (without the membership) are pretty pricey. Just go for it and get the membership! You can cancel with no penalty after 3 months. read more

The overall service was great and I especially enjoyed my facial with Samantha! Very informative and relaxing so I'll definitely be back.

EVERYTHING ABOUT THIS PLACE WILL KEEP YOU COMING BACK! You walk in and you are immediately greeted with a sweet receptionist and an aesthetically (no pun intended) beautiful lobby! The vibes are very welcoming. Very Instagram :) But its the service that will keep you coming back! Their estheticians are amazing! Their hands are magic and I love that they educate you on products without being pushy about sales. The face work outs are epic! YOU WILL MELT and I highly recommend getting the CoolLifting as an add on service. I HAVE NEVER SEEN MY SKIN GLOW THE WAY IT DOES AFTER A FACIAL AT HI, SKIN! My wife and I have been here twice and we are making this a MUST every time we come to Arizona. I hope they open a location in the Bay Area! *crosses fingers* read more

Hi, skin - Skin Care Near Me - Phoenix, Arizona

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I don't want a face massage that leaves me with a real glow. -said NO one ever Wow! I fell in love with Hi,Skin. From the moment my *ice attack* facial started I knew I was hooked. The treatment was 60 minutes of a super sculpting, unique and vigorous face massage that will blow your mind. Not only was the ice attack a unique and one-of-a-kind experience, it left my skin looking and feeling ten times better than it did upon arrival. My skin was visibly brighter, tighter and *glowing*. Also, the lotions and potions applied to my face smelled lovely and natural. My trainer created such a wonderful experience while working on my face and I appreciated her enthusiasm for the products she recommended to me. Needless to say, what a great way to relax before the holidays begin. I will be back as soon as I can for round 2! read more

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I received a Better Facial by Geena! She was so knowledgeable and sweet! I got the Dermaplane and Microdermabrasion boosters. I left with my skin glowing! Jenay, the nurse injector was amazing! She answered all my questions. I got Botox and a mini lip- she numbed me so I didn't feel a thing! Highly recommend. Cool vibe with an educated and professional staff! read more

Super easy to get an appointment, relaxing and my skin was glowing! First facial in over 3 years and it was great!

Thank you Hi, Skin for acknowledging my review & for being open to feedback. I had my 2nd facial with Shelby & it was GREAT. Shelby was very thorough with the extractions & the massage portion of the facial was excellent as well. Very good experience all around. read more