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    SEPHORA

    3.6 (90 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    LaTonaya B.

    Amazing store, Fully stocked with lots of goodies & products to try. If you're a facial/body product person, you'll LOVE this location. Great energy & vibes. I love how everyone makes you feel special, especially Gabby.Thanks for helping me find the products I needed & your great recommendations.The store is located in a center called the Biltmore Plaza Center & there's lots of great restaurants, shopping & fun things to do.Great out door location & plenty of parking. The store was VERY clean & well organized.I'll definitely pop back in when I need skin care products :)

    Mary E.

    Received excellent customer service from Be'Jean during my visit. She immediately asked me if I needed help upon entering the store and helped me pick out the perfect shade of tinted sunscreen. She also took the initiative to add the shade to my Sephora account , which I haven't noticed any other Sephora employee do that. She was friendly, knowledgeable and kind. Thank you Be'Jean.

    Daysi G.

    I always plan ahead to make sure my item is in stock. The staff is friendly and always ready to assist when needed. The location is perfect. Near all the shops and restaurants you need. I love this location!!

    Fenty foundation
    Dawneen M.

    I have never worn foundation in my life, and I didn't know where to start. I walked into Sephora and I was greeted by three lovely sales women . Toni carefully listen to what I was trying to accomplish and did such a nice job of showing me different products and finding the right shade for my complexion. I just wanted to say how much I appreciate her and the rest of the staff.

    Minda H.

    If you looking for great options in makeup and perfumes then this is NOT the location. Oh!! The staff was not friendly nor helpful.

    Jaslyn S.

    Idk if the parking is free here..? So, I drove down to where I saw regular-looking and parked there, instead of the parking closest to the store. I came here because I ordered perfumes online, very risky lol I mean, I've learned what notes and accents I like for the most part. But, one of the perfumes I ordered, I absolutely detested it! Sadly, it was the Love, by Killian, Don't be Shy fragrance. I only bought it because I saw that it was one of Rihanna's favorites perfumes. But, I didn't like it at all. I even tried smelling it at different times throughout the day because I thought maybe I did or ate something that was throwing the scent off, but no, it just smelt like that lol it so, I was a little disappointed because it had so many great reviews, and I LOVE RiRi, but hey, that's life. But, before I made the trip to Sephora, I used the app and contacted customer support via chat. They ensured me that I could return or exchange the item, no problem! I was delighted to hear that! When I made it inside, I was instantly greeted and asked if I needed assistance. 2 ladies helped me find a perfume that I liked, but, I sadly didn't get either of their names. But, they were a great help! It took awhile for me to find something I liked, as I'm very picky with fragrances. After spending about 40 mins in the store lol I finally found something I wanted! Surprisingly, it was that new Prada fragrance, Paradoxe. I was sooooo happy I was able to make an exchange to get something that I enjoyed because I would've cried real tears if I had to keep that super expensive, stinky perfume lol so I'm super appreciative Sephora let's you easily make returns and exchanges whether or not the purchase is online or in-store!

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    2 months ago

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    6 months ago

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    1 year ago

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    3 months ago

    Manager was super helpful. Staff was attentive. As a first time visitor, I thought this was a well kept and helpful store.

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    2 years ago

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    1 year ago

    Allie was amazing! Loved her she helped me with a skin tint BUT ABSOLUTELY DIDN'T have that foundation feeling.

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    1 year ago

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    Page 1 of 3

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    I walked in with plans to get a concealer and had an amazing experience with Ingrid.

    Mentioned in 2 reviews

    Read more highlights

    SEPHORA - cosmetics - Updated May 2026

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