The store looked small from the outside, but it's actually much bigger than it seems once you walk in! The layout is pretty standard, similar to other locations, so what really stood out to me here was the customer service and unfortunately, not in a good way. I've been to multiple Sephora locations, and this one was definitely not the friendliest. It took a while for someone to assist me, and when I mentioned that I've gotten tanner since my last color match, she still just seemed to guess my shade instead of properly checking/updating my profile. At checkout, the experience didn't improve. The person at the register just looked at me without saying anything, so I awkwardly started taking items out of my basket myself. When I asked about using my points, he seemed annoyed, which made the interaction even more uncomfortable. I also didn't receive any samples, which is something I've come to expect from past visits. Overall, it wasn't the experience I was hoping for especially given that this location is in Biltmore. read more

I love Sephora. Visiting is a great way to stay in touch with the latest and greatest of skin care products and makeup. I love the associates.They are willing to assist with explaining and applying the products. There is accessible parking and entrance. read more

Shout out to Cole who immediately ran to my rescue while the other employees stood around at the front door chit chatting. They didn't even greet anyone, they were standing in a Lil girls club, chit chatting. ‍ SHOULDN'T YOU GUYS be "welcoming in customers" and asking if they need help instead of chatting and gossiping? Very unprofessional!!! Cole was amazing, deserves a huge raise and 6 months off with pay!! Cole approached me with open arms and professionalism. Cole helped match my radiant summer skin to more Fenty products since the current ones that I wear, has now been discontinued which happens often, to my shade of skin (with different products). Thank you so much for having a Diamond such as Cole, at this location otherwise, I would've gone elsewhere. Shame on the group of gossiping employees upfront... training recommendations please!!! There's plenty of parking on site Thanks Cole... you really should be a Manager of this location because you definitely deserve it!!! Thanks for all of your help Cole!! YOU ROCK!!! YOU personally deserve 10 stars. Cole even tried to save his peers by trying to come up with an excuse as to, why they weren't greeting and helping customers( as I told him that it was too late since he couldn't come up with a good reason) Lol Good try !!! I wish that they worked on commission because I would've taken out a loan, bought the entire store out, just to show Cole how much his AWESOMENESS HAD on me for providing great service. Thanks Cole read more

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Manager was super helpful. Staff was attentive. As a first time visitor, I thought this was a well kept and helpful store.

Amazing store, Fully stocked with lots of goodies & products to try. If you're a facial/body product person, you'll LOVE this location. Great energy & vibes. I love how everyone makes you feel special, especially Gabby.Thanks for helping me find the products I needed & your great recommendations.The store is located in a center called the Biltmore Plaza Center & there's lots of great restaurants, shopping & fun things to do.Great out door location & plenty of parking. The store was VERY clean & well organized.I'll definitely pop back in when I need skin care products :) read more

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Terrible listening skills and service for shade matching. One associate was incredibly pushy and kept trying to make me try on darker foundation shades when I told her multiple times that they wouldn't work for my skin tone. Don't waste your time at this location if you need foundation assistance. read more

Received excellent customer service from Be'Jean during my visit. She immediately asked me if I needed help upon entering the store and helped me pick out the perfect shade of tinted sunscreen. She also took the initiative to add the shade to my Sephora account , which I haven't noticed any other Sephora employee do that. She was friendly, knowledgeable and kind. Thank you Be'Jean. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I always plan ahead to make sure my item is in stock. The staff is friendly and always ready to assist when needed. The location is perfect. Near all the shops and restaurants you need. I love this location!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I have never worn foundation in my life, and I didn't know where to start. I walked into Sephora and I was greeted by three lovely sales women . Toni carefully listen to what I was trying to accomplish and did such a nice job of showing me different products and finding the right shade for my complexion. I just wanted to say how much I appreciate her and the rest of the staff. read more

SEPHORA - Fenty foundation - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Extremely disappointing customer service. When I entered, several employees were gathered together (probably close to 10 employees and maybe 3 customers) and remained disengaged for the entire 30 minutes I was there. One even stepped away to fix her hair and then walked away. It wasn't until a man noticed my frustration that anyone bothered to ask if I needed assistance. It must be nice to feel so secure in your job that customer needs don't matter. Truly poor experience. Save yourself the trouble and shop elsewhere. read more

Thank you so much Brandon! As soon as I walked in, he greeted me and was able to help me with my visit from beginning to end. He matched me with a new shade of foundation since I've been doing some tanning by the pool earlier. He also helped recommend a face gel cream for my face skin concerns. Thank you so much Brandon for being such a gem and assisting me in face creams and allowing me to test out the new YSL perfume! read more

The only reason I am giving 3 stars is because I love the products that I got, and the selection. Be'Jean was actually the most normal and kind person working at this store. Sephora PV definitely has friendlier staff. I probably encountered 12 staff members while I was in the store, they were the only person that was kind to me. The overall vibe across the store is how can I serve a bad attitude and be as inhospitable as possible. Considering I spend thousands every year at Sephora and Sephora preaches inclusivity. They need to do some serious work on the culture at this store. read more

Customer service is terrible. I had the rudest salesperson I have ever encountered at Sephora when I went in to exchange a product. I've been using the same Drunk Elephant product for years. My mom ordered 2 for my birthday and I ordered 1 for myself as well. When I opened the one that I had purchased, I noticed it had a different smell, color, and texture. When I went online to look at reviews, others complained of the recent formula change. I decided to take the 2 unopened packages that my mom had purchased for me to the Camelback location to exchange them for another brand. I was told that the camelback location doesn't carry that brand, but that I could bring the Drunk Elephant products to the register and that the salesperson could order the other brand for me online and use the credit from the Drunk Elephant products to purchase the other brand. I showed the salesperson the email I received with the gift receipt and she told me that the Drunk Elephant products had been purchased more than 60 days ago, so all she could give me was in store credit, rather than credit that could be used online. I told her that was impossible because my birthday was about a month ago. I showed her the date on the gift receipt email, as well as the date on the email showing when the products were delivered to prove that the products had been purchased in February, which meant I could receive online credit. The salesperson, who claimed to be the manager, argued with me and told me that she didn't care about the date on my email, that her system told her that the products had been purchased over 60 days ago. I asked to speak to another manager and she told me that she was the only manager there and that she would only give me in-store credit. After the manager refused to check my email documentation, I left, taking the products with me. I went to my car and called the number on the email receipt for Sephora online. The customer service rep confirmed that the products had been purchased mid February, not more than 60 days ago. She immediately credited my mom's account so that we can purchase the brand that I want online. I will never shop at the Sephora on camelback again. It's much easier to shop online and the customer service is better. Shame on Sephora on Camelback for not trying harder to make things right. read more

If you looking for great options in makeup and perfumes then this is NOT the location. Oh!! The staff was not friendly nor helpful. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Idk if the parking is free here..? So, I drove down to where I saw regular-looking and parked there, instead of the parking closest to the store. I came here because I ordered perfumes online, very risky lol I mean, I've learned what notes and accents I like for the most part. But, one of the perfumes I ordered, I absolutely detested it! Sadly, it was the Love, by Killian, Don't be Shy fragrance. I only bought it because I saw that it was one of Rihanna's favorites perfumes. But, I didn't like it at all. I even tried smelling it at different times throughout the day because I thought maybe I did or ate something that was throwing the scent off, but no, it just smelt like that lol it so, I was a little disappointed because it had so many great reviews, and I LOVE RiRi, but hey, that's life. But, before I made the trip to Sephora, I used the app and contacted customer support via chat. They ensured me that I could return or exchange the item, no problem! I was delighted to hear that! When I made it inside, I was instantly greeted and asked if I needed assistance. 2 ladies helped me find a perfume that I liked, but, I sadly didn't get either of their names. But, they were a great help! It took awhile for me to find something I liked, as I'm very picky with fragrances. After spending about 40 mins in the store lol I finally found something I wanted! Surprisingly, it was that new Prada fragrance, Paradoxe. I was sooooo happy I was able to make an exchange to get something that I enjoyed because I would've cried real tears if I had to keep that super expensive, stinky perfume lol so I'm super appreciative Sephora let's you easily make returns and exchanges whether or not the purchase is online or in-store! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

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I want to give Sol a shout out for helping me with my makeup refresh! She was so helpful and patient as we made our way through the store to find the perfect matches. read more

When we walked in, 3 to 4 staff members were chatting with each other and did not greet us. The location is well stocked, was able to find a few hard to find items in this store. A young lady with short honey blonde curly hair (African American) was the only one actively going around asking other customers if they needed any help and was super friendly. More little chatty circles were being formed around the store by the other staff members not paying attention to the customers. Overall, the store it self has a great selection compared to other Sephoras. read more

Most definitely will not be visiting this location ever again! They are not accommodating to people with disabilities. I brought a person with disabilities with me and a staff member was beyond cruel to her. read more

Allie was amazing! Loved her she helped me with a skin tint BUT ABSOLUTELY DIDN'T have that foundation feeling.

Was waiting in my car for "curb pick up" for over 16 minutes. I had to call the store to let them know I was here waiting. The male employees were just yapping by the front door. They should be watching people coming through to pick up their orders. The girl that answered was super sweet and apologetic. Male that brought my order out had an ugly sass. read more

This location seems to have more staff than it needs, and some of them need to be retrained. The older woman near the front was loudly lamenting about how she can't find reasonable tickets for the Taylor Swift concert tonight. Fair enough. Apparently a lot of people like her and want tickets. Then she comes over and asks if we need help, but she is the 5th person to ask if we need help. So, we say no thank you and she steps about 5 feet away. She stars to complain to a co-worker about another store. She says she just went to Chandler yesterday, and it "was even worse than Arrowhead now." The male employee she is speaking to asks her, "The clientele?" She replied in the affirmative and continued to complain so we walked away. What she obviously doesn't know is how loud she is so everyone can hear her - or that my daughter and I live in Chandler and normally frequent that location. I have no clue where Arrowhead is, but I guess it's not as bad as Chandler people (like my lowlife family). Anyway, I've worked retail and I know it's stressful- and people are allowed to have opinions but if she wants to vent, she needs to be more professional and not be so vocal about it. I guess I'll go crawl under my rock and go back to Chandler with "my kind."Ironically enough, I've found the staff at Chandler mall to be super helpful and friendly, so I guess it's just the riffraff customers that are the problem. The ladies at the checkout counter were awesome and the shelves were very well-stocked. But they could use some better-trained people to work at the front entrance area. read more

Was in the store the other day for probably 30 mins looking for makeup. No one offered to help or asked if I needed help. I ended up coming back because one item was totally dried out and the other item was not my correct shade even though I tried to swatch it. Employees at counter were rude about me trying to return the items, the girl even snatched the Sephora bag off counter after she scanned the items back??? Please don't treat customers like they're nothing when they're LOOKING FOR ASSISTANCE AND TRYING TO SPEND MONEY IN YOUR STORE. Will no longer be shopping this location UPDATE: Let me hurry up and continue to be rude during COVID said employees read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I made an appointment to get my makeup done on my birthday. Going in i was so excited, i've never had a makeup service. By the end of it i was kind of underwhelmed. The girl did an amazing job at my makeup. But. she was not an esthetician, she used waaaay too much of something, my cheeks were cracking as she was setting me. I also never got my birthday gift which i was told later on by a friend, it's usually makeup samples. Overall. I would never get my makeup done again at a store like this. And because i didn't get my birthday gift i'm bummed, i won't be spending my monies here anymore. read more

I liked my experience at Sephora very nice people and very good customer service they helped me find everything that I needed even gave me some samples. read more

I went in Sephora today looking for 1 of their brand concealers they have only to be told they were discontinued. I was looking for a person of color to assist me with finding a new concealer but alas there was none there. While there was a nice enough person there trying to help you could tell that she wasn't use to my skin complexion or giving recommendations. After a while she goes let's try Fenti Beauty that's more your speed. Why I asked because I'm black you make that assumption? She gets red in the face and immediately apologized but the damage was already done. read more

Timings for this store are a bit weird so it's not convenient. The store is so crowded and has so much stuff everywhere, it's difficult to find anything. Associates were not seen anywhere when one wanted help for lipsticks. read more

I was so excited to check this Sephora out because I have never been too this location. I was so happy to see all the products this store had. I went in by myself with nowhere to be or anyone rushing me, but each time I looked up one of the employees was looking at me, not ask me if I needed help, but almost as if I was stealing. I am a loyal customer to Sephora and after that experience, I definitely will not be coming back to this location. read more

Oh my goodness, I had the BEST experience here! I was in desperate search of the best lip stain/color for my upcoming wedding. You know, the perfect neutral but enough pop to show up in photos? I first went to the Sephora at Fashion Square on a Saturday {DON'T DO IT!}. It was so packed and I didn't get much help/ended up returning the items 2 different times because I was not satisfied with anything that I had picked out for myself. Their mirrors are super tiny so it is hard to get the full effect in the store. SO, I decided to check out the new Sephora at the Biltmore. Cory greeted me IMMEDIATELY and literally picked out the most dreamy color in 2 seconds. {Anastasia Beverly Hills Dusty Rose - YES PLEASE!} I'm obsessed. He knew exactly what I was looking for and i'm so grateful. This store was not nearly as crowded, about triple the size of the Fashion Square location, and amazing customer service to boot. I ended up walking out with way more than I came for {i'm LOVing the new Clinique BB Cream} but everything that I bought is perfect. It goes to show that incredible customer service DOES pay off in the end! ;) I'll absolutely be back again soon! Like maybe tomorrow because I can't stop thinking about the blush that I tried on but didn't buy last weekend. haha! read more

SEPHORA - Anastasia Dusty Rose lip stain for the win! And loving my Clinique Acne Solutions BB Cream in light medium! - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Well, I have to agree with many of the other reviews left for the employees at this here location, the workers are not friendly. They are not welcoming!! they do make you feel very uncomfortable, and my experience was with a girl named MACK ! she was so unbelievably rude and she told me I could easily go shop at another location and that I should be Appreciative because she's willing to help me do my refund I said you're not willing to I said you HAVE to, THAT IS YOUR JOB ,,,,and she was so rude to me that I will not go back to this location ever, the location at the Fashion Square Mall the employees are always friendly and are always happy with a smile even for a return !!! shame on you Mack ! your customer service is crap and your attitude is crap read more

Curbside pick up was a bit confusing especially if you are not familiar with this area. I called the store as the instructions for curbside pickup (inside the app) said to pull into the brown garage and I had no clue what that meant at all! They were extremely helpful the First Lady did have to get another person on the phone who was a bit better with using landmarks to guide me into the garage. I can't even explain where it's at if I tried but all I know is there are charging locations for electric vehicles. After those 15 minutes they came out right away I may have waiters another two minutes given the walk they had to do. I am sure if you are familiar with the area it will take not tile to pick up your curbside order. My next Curbside order should be less than five minutes. I ordered the spf powder. The sun here in Arizona seems to follow me around and it's important that I reapply sunscreen every two hours, and since I have oily skin I decided to try this spf powder. read more

I normally don't write reviews, but the experience that I just had in Sephora was never like before. I understand that I came from the gym and I don't look the best but when I go in there to spend over $250 I expected to be treated nicely. Right when I walked to the door, there was three employees none of them greeted me I carry on with my shopping trip and then I say to one of them excuse me, because she's in the way she looks at me does not move and says you're fine. Go. While I was checking out I was thinking that you get a free gift since my birthday is coming up and the lady checking me out did not even bring up my birthday rewards. I just wish that I was treated a little bit nicer during this experience and on top of this no one ever asked if I needed any help looking for anything read more

The moment I walked in I fell in love with this spacious, well stocked, and absolutely beautiful store. The Beauty consultants were extremely helpful and friendly. They greet you almost immediately. I especially love the sectioning of this store..skincare, fragrance, and hair care have their own section of the store. Everything is super easy to find. The Color IQ/Beauty studio stations have the BEST lighting features....I can go on and on about this location so I encourage you to visit! Don't be surprised if you see me while there, because I can see knowing everyone there on a first name basis! I am so happy that I'm only five minutes away from this treasure! Welcome to the Biltmore Sephora.... read more

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This is for Sephora Online......hands down your delivery and online service blows away most other retail chains.....it is much faster and your product line is great I have now ordered several items online (from candles to perfume and make up) and I can always count on fast delivery (like 3 days) and I love the fact you also give out samples!! Thanks Sephora!! I am an ex-Nordstrom shopper who will now be ordering everything I need with you!! Sephora won me over!!:):) THX!!! read more

It was very clean and the workers were very nice to my friend who was wanting a new cleanser. The worker showed her a new cleanser and now she does not have breakouts read more

Today my mission was to get foundation, preferably Fenty by Rihanna. I walked in and ended up asking Lynbeth for help. She was so friendly and easy to talk to. I told her what I was looking for and she immediately used he color iq. Then she went to get testers to see what would match my skin tone and what I would like. I found the perfect shade of foundation in the Fenty by Rihanna line thanks to her. Unfortunately they were out of stock so she told me that I could order it online but in the store and that they would pay for shipping. She also gave me a sample so I could try it on my own. I also asked for her to show me eyebrow gel and we decided to go with the Sephora brand. She also gave me advice for skin care, specifically moisturizing. I've been to many Sephora stores but have never received customer service like this before. I'll definitely keep coming back to this location. The reason why I didn't give them 5 stars was because of the service I received at the register by a different employee. The foundation was out of stock online so I would get an email about it once it was in stock. When she was explaining the process to me she seemed annoyed that she had to say it in the first place. Based off that interaction, she seemed like she didn't want to be there. Otherwise I had a great experience! Ask for Lynbeth to assist you, she will take amazing care of you! :) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I decided to come in to Sephora today to change my entire makeup routine after finding out all my makeup was old and expired. I was immediately greeted and assisted by Mackenzie. She was awesome!! She set me up with a personalized shopper so I could get one on one help for 20 minutes to find all the makeup products I was looking for. From foundation, powder, setting spray, and more Mackenzie recommended products that she thought would be best for me. She was extremely attentive, knowledgeable, and gave me helpful makeup insight. I have never had an experience this great before, and I am so glad I came in. Thank you Mackenzie & Linda for your kindness and support you both are awesome!! read more

Honestly such a great experience!! Marissa helped me out the other day and really took the time to show me different products and put me on such great new finds that I'm absolutely obsessed with now!! Will definitely only be going to this location moving forward! read more

Makeup is an art and let me tell ya, I am no artist. my makeup routine is usually redness coverup or just plain mascara with eyeliner nothing too fancy but nothing that has made me feel extremely comfortable wearing it. I have been wanting something that just helps redness coverup but not dry out my skin or create acne encouraging oils. I am so blessed to have chosen to go in on my birthday because I was in need of someone who really knew what they were doing. I was lucky enough to have a young lady named Crystal help me out. She asked me all of the necessary questions and really walked me through what I wanted (because I truly had no idea) and was so patient with me. I really appreciate some good customer service in addition to actual intelligence in their field. She picked out the perfect shade that matched so well and knew about many different products. She also hooked me up with an account to make points and a free birthday gift Shoutout to you crystal, I appreciate your time and I will surely be back for any makeup needs. read more

SEPHORA - Bag - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I came in to try to find a new dewy foundation, Friday February 11th at 3ish. The items that I liked were out of stock causing me to do several laps around the store. One of the employees asked me if I needed help almost 5 times within the time span of five minutes, insinuating I was shop lifting. I was dressed down and had comfort clothes on, making me question if that was the reason to it. Shoppers should be allowed to dress comfortably without judgement. This made me uncomfortable and I will not be returning. If you come here make sure you come with all your designer items to not be harassed. Ps. I don't usually leave bad reviews but this made me rather upset. read more

I woke up realizing I'm a little too old to not have changed my makeup since my 20's. I booked a personal shopper appt with Jamie and was blown away! She helped me find everything I needed and was so knowledgeable about which products I needed and what would be a waste of $. Literally 20 mins later I walked out with the perfect age appropriate look! Plus she even emailed me everything I bought so I can easily reorder whenever I'm ready. Seriously so easy and I highly recommend her if you're ready to update anything and don't know where to start or don't want to waste your money. read more