I've been coming here since 2015 and have never had a problem. Everyone is so nice and helpful always. All the negative reviews, lets be honest, some hairdressers are pretentious assholes and think there opinion is gods gift to humankind. Im guessing those are the one's leaving negative and drawn out reviews. This place is great! Thanks for being awesome you guys! read more

I had never been to this location before today. I was greeted by an extremely friendly and very helpful associate, she's probably a manager based on her professionalism. If she's not, she should be! she helped me Pick up some new items, explained the specials going on, and was just generally cheerful and helpful. She was this way to everyone that came into the store. What she doesn't know is that I had just left the Sun city location where I wasn't greeted, I wasn't helped and definitely didn't feel welcome. So I left with out spending a dime! The greenway location store was clean, organized and had a good selection of products. There is every reason to shop at this location going forward. I'll spread the word to all my licensed friends. Thank you again! read more

Honestly some of the most whatever type of people I've ever met. Customer service is always very poor at this location.

I called the store looking for a certain product and I believe the associates name was Aimarie, and she took the time to answer all my questions and even looked up nearby stores for the product I wanted! She was so sweet and kind throughout the encounter and I've always had pleasant visits at this location! read more

Accidentally reviewed this location instead of the location on Bell. Either way this place is pretentious and ridiculous. They only sell to "licensed professionals." Please, you're hair stylists. What kind of crazy policy is that? Imagine if the pharmacy would only sell to doctors, or if restaurants would only serve the obese. It's honestly shocking that this place even exists. Please don't support this business model; go elsewhere. Additionally, I had called before hand to verify that they carried a specific product. Instead of telling me that they do have it but that they wouldn't sell it to me because it isn't really a store, they told me that they did in fact have what I was looking for. So, I drove all the way out there for them to turn me away. As I said, pretentious and inconsiderate. read more

Love this store. You have to have your license to shop. Great customer service and knowledgeable people to hat work there.

I just moved to Arizona and I do hair for a living I am so glad that there's a Cosmoprof close to my house!!!! Omg even though this Cosmo prof is in a super dead center it doesn't matter they have everything I need.. Girls who work here are so super attentive they're so nice and very helpful with everything. read more

EW, I really hate to be this one. But grab your snack and blanket to get ready for this story right here. I'm extremely disturbed by how one particular employee was acting. 6/16/2021 5:45pm employees need to be addressed. In particular the old woman with glasses and platinum Willy Wonka hair. The younger one just seemed like she genuinely was clueless and I'm aware more often than not employees aren't even licensed cosmetologist/esthetician's/barbers. That being said, the least that can be held to its highest standard and priority should be customer service. The entire time miss Wonka was talking about a customer needing to walk in by 6 because "the company watches their hours and is so so picky and them closing at 6" and how "she was out of there at 6 and locking doors" all types of loud to get me to hurry I'm sure. Which I did not. You're on the clock and being paid, be grateful for that. If you don't like your company simply don't work there and don't complain. That's the start of the biggest issue, 2 products were tagged one at $19.88 and the other at $24.00, yes I grabbed them and at check out they did not ring as tagged. Miss Wonka was summoned by the younger employee about this problem at the register, it was deemed BY BOTH the SKU's matched, their names, and their size. Well, my products were put back on the shelf and miss Wonka proceeds to act as if she is baffled by this and I wrote the tags. I said no ma'am I'm taking the products, she pouted about only ONE of my items being adjusted, but she couldn't do the other because she was going to get into soooo much trouble. Not sure how again, SKU match, names match, size match. What's the problem? Okay well while she acted like it was coming out of her pay check the ma'am at the register adjusted one and suggested I come back the next day today 6/17 when miss manager would be in and she could help me out better because miss Wonka is clearly being irrational and a complete nut case. So, instead I quickly contacted customer service over the phone and sent in the following images and the receipt with the sku numbers. I've been reimbursed for the $12.49 miss Wonka did not want to allow to be adjusted. Now, I'd like to say to miss Wonka, is it really necessary to act like I wrote out those labels talking loudly about WHERE DID THESE COME FROM, ma'am I don't work here I'm a customer and I'd expect you to go by what all matches regardless of what you "think" sounds correct. In the end I got my money back and I kept you 10 minutes past your precious closing time because you kept acting like it's my fault for being a customer and those were my tags instead of just fixing the problem. Yall need to get it together, and yes since contacting customer service I have also complained about you madam Wonka. You don't know who put the labels okay neither do I. I will continue to shop at the sun city location as they actually hire licensed individuals and have better customer service. Their employees are always happy to help they don't sit here nagging about their job and treating customers as if they're thieves for asking to match the price listed and posted in store. I wish you the best miss Wonka, you need to retire retail already though and learn proper customer service skills. I'm very sorry you have such a foul attitude. As for the other employee there, sorry you got treated like you were an air head by her, you genuinely tried to help the situation by mentioning the products matched their tags repeatedly. read more

CosmoProf - Here you can see the name/SKU/size of products match their label - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

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Miss Ally is super professional, and so much fun! I could go play in this store all day and chat about products she is SOOO knowledgeable. Thank you Ally! -Tamerlin read more

If I could give this place a zero I would. The manager was absolutely out of line and was rude. She has no people skills at all. We came upon an issue and instead of being nice about it she was rude . She rolled her eyes multiple times and had the worst tone ! I will never recommend them to anyone!! I was a weekly customer but never again ! read more

Customer service here sucks and the girl that works up front is extremely rude for absolutely no reason. Don't work if you're gonna be so miserable. read more

Staff was super friendly and knowledgable. Easy to find and plenty of parking. Their selection was a little low as they were out of a few of the products we were looking for. Maybe it's because it was the holiday? Not sure, but if you're looking for something specific, I would suggest calling first. read more

Erica At the 59th Ave. and Greenway location was absolutely phenomenal during this "curbside shut down pick up ordering " you can tell she is overwhelmed and she is still very pleasant and doing everything speedy and with a smile on her face. What a great experience grabbing product! I appreciate them still doing pick up orders as product sales are my only income for the salon during this covid shut down. Thank you CosmoProf read more

My go to spot for all my salon supply needs. Great prices, always great specials going on and if they don't have it, they'll order it for you!! These gals that work there are awesome and informative as well. read more

I have been coming to this location for 3 years now and I feel like every time the customer service gets worse and worse. Today my sister and I (both hairdressers) bought some color and products. My sister, just having a baby 5 weeks ago, needed to use the bathroom. When she came out of the restroom a worker (Hispanic, black to silver ombre and glasses) yelled at her and said she wasnt allowed to use the bathroom. When we were finished shopping I was rang out no problem. When my sister went to pay she forgot her wallet so I handed her the same card I just used to pay with and the woman who was checking out my sister(same girl who yelled at her for using the bathroom) was so rude. She told me that my sister wasnt allowed to use the card I JUST used. I have been using the same card for every transaction for 3 years so I dont understand where this new "policy" came from. When I told her I just used the card for my transaction she refused and rolled her eyes at me. She is so rude and I felt very uncomfortable the entire time. What makes me more upset is I believe she is the store manager. Being a hairdresser and having to give great customer service every day I was shocked at my experience today. read more

I love this place. They always have what I need and they're so friendly and polite. They are only one of the places I go to for nail supplies, but I definitely enjoy coming here. Management is always knowledgable and if they DONT know something, they make sure they get you the answer ASAP read more

This was my favorite location but I just drove there the other day and they closed down :(. If they relocated in Glendale someone please let me know! read more

new location right across the street. It's better! .. my minus one star is to advise anyone who is special ordering anything from them- to go elsewhere. My salon kit took 4 months to come in and a simple paul Mitchell hairspray my client wanted- STILL hasn't came in (5 months ago!) I called and asked about it and they said if we haven't called you, it hasn't came in... so just go to another location for special orders.. or by the time you wait you'll find it elsewhere read more

Had great friendly service from Epsy today! Lots of great sales and ideas for clients Christmas gifts. Thanks Cosmoprof!

I absolutely love this location! I've even switched a few things I use from other beauty supplies to do the majority of my shopping here, the staff is always friendly and professional, and are very knowledgable, and I never have had any issues with returning or exchanging an item. I love shopping here. read more

I was in this store about 3 weeks ago and I wasn't going to do a review but after giving it some thought I felt I should and maybe the higher ups can gain some control. I had gone into this store to purchase a curling iron and I don't know what had happened before I got there but two individuals were having a heated disagreement. I walked around the store and felt very uncomfortable as they were still discussing a problem I am guessing. I did find the curling iron and purchased it and yes they were still at it. I went back in the store a few days later and to my amazement I discovered that the two individuals were a Erica, district manager, and a Kara, store manager. I believe that it would be in the best interest of your establishment to provide some kind of management training especially for the two above mentioned. I have found another CosmoProf that the personnel are pleasant and professional. read more

Mary and the staff here are great willing to help answer any questions you might have. That is why I will drive 40 miles out of my way to this beauty supply store for the great customer service. read more