I had a great experience with Patrice. She is a sweetheart. She helped me find a shade of foundation and was so patient with me. The only reason I have to give 4 stars is because the other employees were rude when I initially asked for help and seemed more interested in gossiping than helping me. Luckily Patrice took over and made me feel comfortable. read more

I came to this Ulta last week for a hair appointment (basic trim) with Jori Lea. She was very impressionable and did an amazing job at giving exactly what I needed to give my hair Summer refresh. The only thing that I have to say is there is not check-in booth for the Beauty Salon at Ulta therefore it can get a little confusing waiting to check-in with an Ulta employee. Also, this goes for Ulta across the board I was very saddened to learn they no longer carry Catrice products because I would use that brand it was tried and true at an affordable price. Overall, I had a good experience! :) read more

I recently went to this Ulta and it was my first time going to this location and definitely my last. While looking for products an employee helped me out and she was lovely and attentive but it wasn't until I got to the checkout where the customer service went downhill. I only had three products and the girl who helped me on the register was rude and dismissive. Having shopped at Ulta for years I'm used to the routine where they ask me about the credit card and the donations etc. But I might as well been ringing myself out because I had received no such conversation or interaction with the associate originally ringing me out. I can understand it being a bad day for someone but this associate was clearly in a good mood because instead of being greeted like normal, I was instead met with staff gossiping. Being a customer I don't want to overhear an associate stating she wants to "kill herself" when another associate is scheduled for the same day. Joking or not, it's unprofessional and had she been paying attention to the routine she's supposed to follow she was busy gossiping and paying attention to everything besides going through the checkout process. As I was getting ready to pay I was having issues with my card, and what felt like less than a minute she interrupted me getting ready to pay by stating "Is there an issue" in a rude tone. As someone who currently works in retail I understand how wording and tone can go a long way when interacting with customers. The tone and attitude in which she spoken to me had completely caught me off guard so I proceeded to step aside after she had urged me to step away so she can assist the next customer. Again, I can understand if an associate is having a bad day but I couldn't help but notice a change of attitude as she helped the next customer. Thankfully the next associate that had helped me finish the transaction was much more what I expected from an Ulta associate to be like. So thank you to Trish for actually doing your job and giving decent customer service. After processing what happened I made sure to call the location and speak to the manager to ask the name of the associate who was originally helping me because she was not wearing a name tag. Jaime the manager on duty had remained calm and respectful even as I felt myself speaking emotionally over the phone and let me know the associate's name who originally helped me was Giselle. Normally I wouldn't go to such lengths to reach out to customer service but Giselle's attitude was so unjustified, that it stood out compared to the three other associates that had helped me while I was there. It can only make me wonder what made me different from the other customers who she was so happily and ready to assist. I hope this review helps management pick better associates to run registers. The checkout experience is a make or break interaction that decides if a customer will come back, and I certainly will not be back here. Giselle, do better. read more

I have been going to Allie every 8-10 weeks at the Arrowhead Ulta salon for over a year now. She is absolutely amazing especially at color. We have been going slowly back to blonde from Auburn. Every time she does my hair, whether it's a cut or color, it is EXACTLY what I wanted but better! Allie is so sweet and fun to talk to. I highly recommend her if you want a stylist who can do it all- highlights, balayage, root blend, grey coverage, haircut and still keeps your hair feeling soft and healthy. I always feel amazing when she's done and I will not go to anyone else. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Peoria, Arizona

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I was helped by one of the friendliest but very knowledgeable associate named Nela! She helped find my shade and honestly made my experience really comfortable trying to find the right product! Thank you Nela read more

Ulta Beauty - Exchanging products - Cosmetics & Beauty Supply Near Me - Peoria, Arizona

I visited store #47 on Bell in Peoria, AZ on 6/13. Anyssa at the register deserves a shout out for amazing guest services. I was in a rush a bit but she let me know I had a birthday gift, coupons available and helped me navigate this in the app. I don't think I've ever had an associate go out of their way to help me out with things like that in the 10+ years I've shopped with ulta at various locations. I usually go to the northern location but I will be back here because of Anyssa's great service. read more

I came to Ulta for a charlotte tilbury holiday event that I signed up for weeks ago online. The vendor never showed up, but one of the employees walked me through the whole collection and gave me an in depth tour of everything. After that she even went to the manager and got me some gratis gifts from Charlotte Tilburry. She went above and beyond and taught me so much! I'm totally blanking on her name and I feel so bad about that, but I'm so grateful. She made it such an unforgettable experience for me!!! read more

Came in for a birthday freebie and there was trouble locating the barcode needed for the gift but the Cashier/"manager" Angel did not even try or knew how to properly explain the situation. I thought that was very rude and it seemed as she was just trying to get over my transaction so I can leave very inappropriate from a so called "manager" who clearly didn't know the importance of Customer Service. read more

Miyah was extremely helpful with my situation in finding a whole new makeup look. She is intelligent and very knowledgeable when it comes to makeup. She was kind, very thorough, and explained everything so I can understand what works best for me. I highly recommend going to her for your needs! read more

I'm very appalled for my mom. She walked in and was greeted. However it instantly put a bad taste in her mouth. The sales associate (gentleman) said can I help you find something and she said Kenra. (Now me being a stylist knowing her stylist back home personally .. she just had her hair done) the guy said "you need a hair cut"..... now imagine her surprise when she was told this after just having her hair done recently. She is an avid 6week on the nose goer. There's no way that this gentleman had the audacity to say that to her. I am disheartened by the disrespect that she was given in this store. From a fellow stylist that was very unkind to an older woman read more

Don't go here if you need help Walked in needed help finding new makeup and when I asked someone for help all she said was "I'm a stylist I can't help you" and walked away. So when I tried to find anyone else to help me there was no one else around on the floor at all and I waited for someone for atleast 10 min and left. read more

Booked a 4:30 appointment and showed up on time at 4:25 like a responsible adult. Brianna was still mid-haircut with another client and casually mentioned she was "running behind" with zero apology. just vibes. I asked how long the wait would be and she said 10-15 minutes. Cute. I spent that time browsing, testing products, contemplating my life choices... and somehow 10 minutes turned into 30 with no updates whatsoever. When I finally went back to check, she had just started blow-drying the client's hair, so realistically I was looking at another 30-45 minutes minimum. At that point I wasn't waiting for a haircut anymore, I was waiting for character development. I totally get that things happen, but the lack of communication or basic acknowledgment was wild. Not a single "sorry," no sense of urgency, just me slowly aging in the aisles of Ulta. Needless to say, I won't be back. Brianna, you lost a very patient customer... and a great tipper. Tragic. Do better. read more

I highly recommend Maddie at the salon for everything you need with your hair! She was super sweet and knew that I was a little nervous about getting my hair done again after a couple bad experiences and made sure I knew exactly what was going on, recommended a specific way for my hair to be to get to the color that I wanted, etc. my hair has not felt this lightweight and healthy and a very long time and I highly recommend her to anyone looking to get their hair cut or colored! read more

I went in looking for setting power/setting spray but not exactly sure what I needed. This really nice woman named Sydnee who helped me. She didn't make feel pressured and was super knowledgeable. She didn't make feel bad at all for not knowing what I needed and was super helpful and kind. I will definitely be going back. read more

The worst customer service ever. I asked for help and the employees just acted too busy to answer one question. There were only 3 ppl in the entire store. Worst location. Horrible staff. read more

It is a pleasure to write a review about Patrice. Even though I am an older woman, Patrice always treats me with respect and is careful to accommodate my disability. Patrice takes the time to wax my brows or any other area I request, carefully, and it is done perfectly. I have spent most of my working life in management, and Patrice's work experience would be an excellent reflection of the company -- in this case, Ulta. read more

This review is for Ulta Beauty at 92nd Avenue and Northern Peoria Crossing Peoria AZ. This was my first visit to this Ulta location. The store was clean and decorated beautifully Upon entering the store all the employees were very friendly and welcoming I was at the Ulta to return some packages that I had ordered online. I was very sick that day and not able to stand at the counter for a long period of time to have the packages scanned and processed for return/refunds. I was greeted by Stacy. Stacy was courteous polite professional and went above and beyond to help me. I told her I could not stand long at the counter and was ill. She allowed me to go to the other side of of the counter and sit on the benches while she walked to that side and scanned and processed all my 9 packages. Stacy was amazing. So helpful kind and caring. I was so appreciative of all her help. It was not just great customer service but genuine caring. I made sure to let the manager know how Stacy went above and beyond to assist me. And how grateful Stacy made me feel. Stacy truly made an ordinary day at Ulta a blessing. Thanks again Stacy Your kindness will be remembered Brenda Wilson-Franz read more

I got what I was looking for and that's it. The customer service wasn't exceptional or even great...just okay. I was not greeted upon walking in and after about 10-12 minutes of searching I finally found what I needed with no help. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Peoria, Arizona

Worst service ever they messed up my hair so bad please don't waste your money here get your hair done somewhere else read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Peoria, Arizona

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Cashier Jesse was very uninviting, the whole time she wasn't scanning my items she was on her phone. Very unprofessional. Never like to complain but I also don't like to be treated like if I'm not there. Next time if you're having a bad day, stay home. Don't take it out on the customer by being unfriendly. read more

Very clean organized .... But we ordered Dolce & Gabana ' The One ' a specific men's cologne , a specific smell Since all of them are called The One !!! Could some one pls work on making sure staff knows the difference one from the other !! It's not their fault Prada named them all the same read more

this stores interaction really ruined my day. I had a return ,which they refused to take due to me needing my physical ulta credit card. I've never had this issue before, since they usually just put the money back into the card with no issue and there's no need for me to carry the physical. They either offered store credit or for me to find my card which is so inconvenient especially since i have to go through double the trouble to have money returned to my card. very upset with the customer service and this store. wouldn't recommend this location. read more

The store was empty but I still had to wait for the 2 sales associates to look up from their phones before I got assistance. They were abrupt, no greeting and no apologies. When I asked for the birthday gift they told me there were none. Who runs this place? They don't know how to hire, or train and they have no idea how to order merchandise! I told them I would just order the items on line and get my gift that way. They just swiped my items to the side and went back to their phones! Horrible ! read more

WHAT IS THE POINT OF MAKING APPOINTMENTS FOR MAKEUP WHEN YALL DONT EVEN MEET THE TIMEFRAME ??? It's frustrating because I had an appointment at 2:45 PM and I waited until 315 to leave because that is 30 minutes that I had to wait and she still was nowhere to be found. I wasn't even seated. It's very frustrating. My time is valuable too. I would definitely not come back here. They do not take your time seriously. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Peoria, Arizona

Shop online. Prices are extremely less expensive than what this store charges. Service was fine, but not overly helpful that would make me want to shop in the store. read more

I went to Ulta to get a haircut and omg never going back They have inexperience hair stylist the girl that cut my hair was nice but the way she was cutting my hair was just so bad I ask her for layers and she literally just did stairs on my hair it was sooo bad my hair was so long and I felt so sad after seeing my hair like that I had to go somewhere else to get it fix but now my hair it's really short read more

Came to this location for the first time. Where is all of the product? I found myself looking at what was actually in stock behind the 'testers' to see if it was even worth it to shop a particular brand. The fragrances...forget it. Almost nothing was left to purchase, only to try. It looked like a going out of business sale, I have never seen anything like it. I was asked if I needed help finding anything while looking around, and I was greeted when I entered the store so that was nice. read more

I love Ulta. I prefer it over Sephora. However, this store has disappointed me. Like the other poster said, it looks like it's going out of business, at least in the make up and perfume department. nothing is stocked and frankly, it just looks picked over and dirty. it's also very hard to find cleaners to remove the products that you have tried. is this location going out of business? the manager seriously needs to have a major revamp on merchandising and keep up with it. I've had no problems with the employees. i am always greeted on walking in, thanked on leaving and asked if I needed any help while in the store. read more

I have been going to Dolores for years to do my hair. This month, I wanted to change it up and try something different. I decided on a balayage, and Dolores explained how it would work in my hair. I expressed to her I wanted to have it blend in. I was nervous, but I knew I was always in good hands with her. My hair came out even better than I wanted! She also directed me to products that would work on my hair, and I haven't found customer service like this when it comes to my hair, EVER! Dolores always makes me feel comfortable, confident, and relaxed. I HIGHLY recommend going to her for all services; she's beyond amazing! read more

Ulta Beauty - Balayage done by Dolores - Cosmetics & Beauty Supply Near Me - Peoria, Arizona

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Newly remodeled store! Products are always in stock. Consistently good customer service, they are always willing to help.

Jordan, Jordan, Jordan!! She's a model customer associate and makes you feel like you're also shopping with your friend who knows everything about every product. She took the anxiety out of shopping. Thank you Jordan! read more

This ULTA is my favorite location to go to, I always am greeted with "welcome to Ulta" and to me, that's the time of environment I like to shop in. I come here occasionally for makeup or hair products but mostly come to get my brows done by Patrice, I've been coming to her for years, she's the best! I've gone to 2 other Ulta's aside from the ones inside target and the other locations never treat me like how I'm treated here. read more

Helpful staff! This store is small and pretty busy. Though it was busy I got all the help I needed from the staff! I was there to get a good hair serum along with a good mineral sunscreen mist for my face. I found BOTH. The only gripe is that it's a small store and a bit run down. They did have the items I was looking for! read more

Ran in super quick to take advantage of the extra bonus points for making a purchase today. It was just after 6:30 (thanks to my massage ending 30 mins earlier than it should have) & the store was fairly empty. They still have the stickers/arrows on the floor in an attempt to direct traffic. I don't know how effective that really is since I have yet to see that be successful anywhere. I purchased what I needed but had to repeat my phone number several times before the cashier finally got it right & into the system. Everyone had masks on. But my biggest issue is, this is a small store. There is literally no reason, especially at 6:30 on a Sunday for employees or customers to be standing in the main aisle blocking the walking path. Move into a side aisle to continue your conversation. People were wearing masks. Hand sanitizer was available. Social distancing did not appear to being observed. Whatever, got in, got out. But I would NOT want to be in the store during other business hours. I can't even imagine how crowded it gets. read more

Visited the store today. Positive: Clerks were friendly and helpful. Found everything I was looking for. Check out was fast. NEGATIVE: Visited the salon area at about 4:30 and found that they only had one client in the chair. Three other stylists were just standing around talking and laughing. I asked about getting a haircut this evening but was told I would need to schedule for a different day. The salon hours say they do not close until 8. read more

Rebecca was super helpful I told her about my hair and how the color was off she helped me pick out a shampoo to help with the tone. She referred me to a ulta salon artist now my hair is fixed and I love it read more

It's kind of sad that I only really go to Ulta to get Morphe (which i won't have to do in a couple months because we're getting one in arrowhead Mall). Ulta now has in store pick up. Thats right. Order what you need on line and pick it up. No more waiting in that line that moves slow. Get what you need and boom it's all there for you in a bag. read more

While staff has improved, always out of stock of main products! TOO WOKE~ The marketing photos on all the walls, posters and ads are insanely out of whack to the majority of population especially demographically in this area. Stop pushing your woke agenda on your customers. Look at all the posters! Pretty bad. read more

I highly recommend Dolores (Dolly) Betancourt, Elite Designer, Ulta Beauty Hair Salon, for all your hair care needs.  She works at the Ulta in the Arrowhead Crossing Shopping Center, Peoria, AZ.      Dolly is a seasoned and multi-skilled hair stylist with whom I've been a client for over 4 years.  She is certified as a Ulta Elite Designer and Redken Colorist.  When searching for a Salon, hair design and colorist skills are rarely found in one hairstylist.  In many Salons, you have to see a separate stylist for your color and another for your cut. She is also professional and personable.  She is dedicated to learn about you personally as her client and prides herself to pleasing YOU.  I truly believe that you will be as pleased with her services as I have been for the last several years! read more

This store and management team needs training on human kindness. Their customer service is AWFUL. My $40 card showed a $0 balance, despite never being used. After waiting for over 30 minutes in the store on hold with customer service, they found an "accounting error" on their end and said to wait 48 hours for a new gift card to be processed. I left the store and nearly 6 weeks later, several phone calls, another visit to the store, I still have yet to receive a new gift card. Sherri and Jillian, both managers, said there was nothing they could do and they were too "busy" to help resolve the issue. They made me feel like a very worthless customer and human being. I rarely leave feedback like this but I am speechless. I will be a Sephora loyalist from now on. read more