Came in to get things for my daughter and well I was given a list. So I go around ended up asking the young lady who greets can I get some help. The lady that was supposed to help just disappeared and the manager didn't seem to care but to help ladies who ended up buy absolutely nothing I know I walked the store for another 13x before the girl up front said I'll help point you in not supposed to leave my post they'll yell at me. Well she did leave to help and I really wish I caught her name because the manager didn't know her own employees name nor the cashiers gotta love that holiday workers work harder than the full time workers. read more

I used to go to Macy's back in the day where they would color match you for foundations. Products went away, and others changed their ingredients. Most contain butylene glycol, and for some reason, my body says no! I wanted to find another foundation, but didn't know where to begin as the department stores didn't carry clean brands, and how many would I have to by from other stores trying to find the right color? I waited over 7 years. I found a NYX concealer stick I was using, but they too joined the butylene glycol band wagon. I was so happy visiting Sephora. The Arrowhead location offers more than their Kohl's locations. They will even color match you. They have devices that can look up the ingredients for you. A sweet gal color matched me, and I double-checked the ingredients before my purchase. Then she turned me onto another brand, Haus. I was sold. Loved it. Then I drove home and started feeling ill from the color matching application. The next day, I returned it luckily still unopened. Either way, they have a great return policy with a receipt. I couldn't get any assistance during my second visit as they were too busy. I came back the other day when it was quiet. They save your information with color match in their system. It made it so easy to pick up where we left off. I was able to take home a sample of the product. I wish I knew this service was available sooner. I was able to get color matched and sample the product. Just like back in the day. That sold me, and I was able to fulfill my goal of over 7 years to find a new go-to clean foundation. Yeah!!! That simple little service didn't take much time, made a sale, and a new regular customer. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

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Went in with my wife for her birthday to pick up one of the perfumes she's had an eye on for a while and we had the opportunity to meet Moses. He was incredibly knowledgeable towards the different brands and some unique facts with location/flowers used in the different perfumes/cologne. It was very impressive seeing someone take pride in their role! read more

The staff is always very helpful and not pushy. Also this location is really good at having new releases and being in stock with lots of my favorite products and giving the best suggestions. I wish I could buy everything here!! read more

SEPHORA - Danessa Myricks Beauty Liquid Eyeshadow - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

I will never shop at sephora again. Employee literally came up to me accusing me of stealing. How embrassing! I had a pink see through bag I was carrying from a boutique I made a purchase at in the mall - he came up to me, pointed at my bag and said "is that a drunk elephant product" I said NO do you want to look in the bag- go ahead. I proceeded to open the bag to show him that it was the tag on the piece of clothing I bought from the boutique, he says oh no no Im sorry and walks away. My heart dropped I was on the phone and the person on the other line heard which made it 10xs more embrassing there was people around also listening and looking at me. I cant get over the embrassment I felt. I told a cashier what happened and she offered me free samples. Im looking into sueing for defamation. read more

employees are so helpful and kind to customers and each other. definitely best sephora i've been in all thanks to the employees !!

I bought the Haus Labs Foundation by Lady Gaga, but I was very disappointed. The foundation kept cracking on my face, even after trying it with several different primers. Since I'm not a makeup expert, I decided to get some help. Erica was incredibly nice, helpful, and knowledgeable! Her makeup looked flawless. She color-matched me perfectly and shared some great tips. Since I have very oily skin, she recommended the Anastasia foundation and even gave me a few primer samples to try with my new foundation. I'm excited to try them out and hope they work well! Thank you Erica for being so kind. read more

They wouldn't honor a purology leave in conditioner that was left for the 100 points stand to redeem. Apparently they took it off after it was showing up as $11. They have two clear samples of it on there and let me decide another gift to redeem... not happy with their bad miscommunication that they have read more

We walked in and was greeted by Ava. My daughter was in need of a good foundation. Ava said no worries I'm here to help. Showed us to the Sephora line and showed her how to match and apply it. She recommended a primer as well. Loved how welcome we were at this store read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

Thank you Sabrina for helping me color match taking the time to find adorable products for me! So happy I met her and she was amazing . Definitely recommend her for anyone, you can really tell she loves what she does! Thank you Sabrina read more

Fun place to shop or get make up. A Little pricey.. they have high end products to buy and try.

For your birthday if you are signed up with Sephora you get a free gift. Usually you get to pick between two items. This time was a choice between lipstick and facial serums. They even remind you to come pick up your free gift, no purchase necessary. My email reminder also told me that you can get a free 15 min mini makeover, score! On my birthday I happily took my unmake up'd face to the Arrowhead mall and into Sephora for my mini makeup makeover and my free gift. The person that helped me did a great mini makeover and gave me tips for the future. She also educated me about the products she was using. I also learned that you can get a 15 min mini makeover anytime not just on your birthday. They also have other additional services that you can purchase like a facial or full makeup makeover. Due to my time restraints and my family already being annoyed with me about going to the mall before dinner I chose to stick with the mini makeover which was just enough for going out to dinner. The people that help you can't take tips :( Overall great makeup refresher for my birthday. read more

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My sister and I stopped in on Thursday not long after they opened. We had the best time! I got color matched to my perfect foundation (and under budget!) and my sister found her perfect under eye concealer. Thanks to Chrissy and Brianna for their help! I tried to take the survey today but the link had expired :( read more

I had SO much fun at my free Barely There Makeup" class! Staff were so helpful, knowledgeable and patient. They have a great variety of classes. I am looking forward to attending more. Happy they could place an online order for me, waiving shipping. read more

SEPHORA - Setup for "Barely There Makeup" class - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

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The Sephora located at arrowhead mall treated me so bad and embarrassed me in front of other guests Silvia helped me find a foundation the night before she also was the one that was rude that morning I did not open it and didn't try it till the morning only to realize the shade was too dark I didn't bother to put it on went straight to the store to exchange it and the cashier asked if I had used it I told her I pumped it on my hand that's all she proceeded to examine the bottle and then calls someone else over they proceeded to tell me the foundation is water and that "someone put water inside" I told her it couldn't have been me if I only opened it that morning and am now at your store trying to get my correct shade she rudely dumps the product inside the Sephora bag I brought back and tells me this is water and I can't give you money back I told her I don't want my money I just want my correct shade and she did not want to hear me out and said there's nothing I can do but give you the same shade again I told her it was fine because I am not a rude person I don't like to yell or get upset with anyone especially argue I felt so embarrassed and upset because I know nothing about makeup I only wear it for work and to go here and get told I sabotaged a product they had sold me the night before I will never be going back to that location again. After I called my friend who had also gone with me the night before because I was so upset she said she also had a bad experience when trying to exchange a concealer that was the wrong shade she said they treated her like she was trying to steal from them and get her money back. All I have to say is if I could not afford a $50 foundation I wouldn't be shopping there. I would recommend The Sephora at Norterra it's only 16 min away from this one but you walk in and get helped righ away they helped me out one on one tried to find my color and they even recommended I tried a new foundation and turned out better and they only wanted me to have a better day after the morning I experienced I even bought some other products because I felt welcomed to shop thanks to Shelby and Colleen :) As for arrowhead you need to treat people better rather than trying to point fingers saying "someone did it" I thought if people returned whether it was used or not the products gets damaged out so costumers like me avoid this embarrassment me trying to tell you guys it wasn't me felt embarrassing enough. read more

Don't go here with your kids. Went with my two kids who were next to me not touching anything the entire time as I'm very strict about that. Horrible customer service is the same visit by two workers. First woman I asked to color match me but so rude and short and when I asked if we could try a darker one for the summer and if it would work she snapped I have no way to predict what your skin color would be in the summer ?? Like that's literally your job to color match me ? Second experience a person named Roger or Robert. So short rude and condescending. Left me standing there said nothing while he went to find a product, was staring rudely at my kids, and came back and handled the product to me no here you go no found it, nothing. I'll save my money and go to stores where I don't feel harassed with my kids. Pay attention to the reviews and work on your shitty customer service, a majority of your workers act like they own the establishment. read more

I love Sephora but boy is it expensive overall I was able to get. Free makeover and it gave me ideas on more makeup to buy, oh Sephora how you make me broke read more

For my birthday, Sephora gave me a free makeover with the purchase of $100 in products. I loved my natural look. I purchased a eyelash primer, mascara, BB cream, brow tamer and loved them all. Although products are on the higher end, it is nice to pamper oneself especially on one's birthday. read more

SEPHORA - I loved my natural makeover at Sephora! - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

I love coming here, because it isn't to over whelming and the staff is very helpful. The staff is knowledgeable and kind, if they don't know something they will find out. So far this is my favorite sephora. read more

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I didn't not appreciate the service AT ALL. They were very rude as my a friend of mine was shopping they accused her of stealing and then their cashier was VERY rude and didn't help us at all but follow us around the store. While I had to pay in cash because there card inserter didn't work. VERY RUDE people read more

Maybe because I was here on a Saturday, it was super packed. I could barely move in and out of aisle. Out of no where, those black lab coat employees pop out from the aisle, "Can I help you help anything?". No, thanks I replied. Quickly, she turned around and left in a flash. Anyways, I walked in and knew where I needed to go to get my DK lotion. There is no one in line to pay so the transaction was fast. I did not want to wander around anymore just too many people. I missing shopping in the Vegas strip location (huge and so much stuff to look at, try, and smell). read more

A worker named Destiny or Destinee helped me find what I needed right away and was very polite. She did an amazing job on knowing what products I was looking for and help me with it being a busy time. I appreciated how hands on and nice she was. She made my experience amazing and less stressful!! She deserves to be praised for her hard work and amazing customer service to me and others. read more

Sonia did my makeup for my nursing school pinning ceremony. She was amazing! I showed her a picture of what I liked and she gave me some feedback, within the hour I was done. I was even emailed a list of the products used. I would use her again! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

The ladies that work here need some lessons on customer service. I brought my mother in since she's been having a difficult time with her changing skin. The ladies had serious attitudes when it came to listening to her concerns and desires. Plus they had NO clue how to help someone in their 50s. She ended up just leaving because she was so frustrated. I told her to try one more time at the Sephora in JCPenny. It was a completely different experience and she left with makeup she felt confident would help her feel beautiful again. I'll be buying from that Sephora instead from now on. read more

If I could give no star, I would! I was hounded like a dog today by the assistant manager with neon pink and white hair. I already had my mask on and he started to follow me around the Arrowhead Sephora store! I felt harassed because he was hounding me like a dog around the store and spoke to me in a harassing manner! After the second time of him rudely commanding me to put my mask on higher closer to my eyes I demanded to speak to the store head Manager. When I spoke to the store head Manager she said that "Corporate as of this past Monday on August 3, 2020 the Corporation of Sephora made it mandatory that the masks be placed up past the nose near the eye socket and that since Sephora is a "small and pop store," they don't have to follow the state mandated laws concerning the mask wearing, therefore the head Manager said, "Anyone who can't wear the masks the way that Sephora wants one to wear it are not allowed in their store, this includes people with medical problems and the handicap." Unbelievable! They have become a discriminating store that is allowing their employees to practice this behavior that is against the Federal laws of our land. Please contact the following department if this happened to you at any Sephora store specially the Arrowhead Mall Sephora. "If you think that you have been discriminated against in using such a facility, you may file a complaint with the Civil Rights Division of the Department of Justice, or with the United States attorney in your area. You may also file suit in the U.S. district court." Do Not Shop At This Store! read more

KENDRA WAS SO RUDE! She was absolutely racially profiling my friend and I. She insinuated that we were stealing and was trying to "quiz" us on products that we were looking at and had looked at. She ambushed us out of nowhere and I felt so uncomfortable that I checked out with the items I had and left. I've never felt so targeted and cornered in my life. I will not be returning to a Sephora location for a long time. Taking my business to other makeup retailers is a choice I didn't expect to have to make but after this Sephora will never get my money again. read more

Super pleased with the help I received yesterday! I was trying to find a new shade in my foundation and Ally was welcoming and knowledgeable! She was so kind and made my shopping experience perfect! Sephora employees never disappoint at this location! read more

If you want to be left alone to shop, this is the place for you! No one here to help you because they are all to busy standing around talking to each other. I'm sure if you sought someone out, they'd be there but only after they were done with their conversation. Then to get checked out is a whole different ordeal. 1 cashier. 10 people in line. The other associates just watched. Go to the Scottsdale Quarter instead. That is service and great attitudes read more

It was crowded but the attention I received for help to find a cream moisturizer was great. Received a sample for hydrate moisturizer to try out. I liked the fact that they give you samples to try out. Will go back there again. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Glendale, Arizona

Abby had phenomenal customer service & she is a great example of why I shop in store for help versus online. Patient & insightful in helping me color match foundation! Then my friend got a few new skincare products. She was very knowledgeable and friendly! :) read more

I got my makeup done for my birthday and Madison did an amazing job! I didn't have an idea of what I wanted - which can be difficult for makeup artists, but she did a great job of guiding me and making suggestions. Most importantly, my makeup looked fabulous - exceeded my expectations. Also, my makeup appointment was at around 3pm, but the makeup lasted basically all night. First time using Sephora for makeup application, but definitely will again. read more

Great experience today! I am a newbie to the makeup world. In fact, stores like Sephora give me anxiety and usually make me feel completely overwhelmed with all of the options. Hence why my makeup collection is that of a teenage girl. I avoid having to pick out a new shade of foundation like the bubonic plague. Am I M20? R20? C20? P20?! Heck if I know!! My sister has always been ahead of me with the makeup game and is a Rouge member so she came with me today to help me start to revamp my collection. When we first got there we made a game plan on what we'd start with and what my priorities were. Once we did that we found a gal to do a ColoriQ for me. Her name was Calista and she was SO helpful and friendly! I am basically starting from scratch with my products (and my makeup knowledge apparently lol) so she had her work cut out for her, but she was very patient and informative. She really listened, which I think is so important, and didn't just recommend things because they are expensive or popular. We went over foundations, concealers, primers and skincare products! We were there for quite a while so it eventually came time for Calista to go to lunch. She passed me over to a gal named Jocelyn, gave her the low down on where we were and what I needed and she jumped right in! She was also so helpful and friendly! After skincare and makeup we hopped on over to fragrances because I only own $10 knock offs lol. A different gal helped us there and she, too, was so helpful and friendly! My gosh they all were! Haha. It was great. I was only there to get samples so I could start trying out different products so I was impressed at how attentive they are even if you're not buying anything. It can be weird asking for help, especially for free things, but not once did I feel like I was an inconvenience or a waste of time. And not once did I feel pressured or remotely persuaded into buying anything at all. Great service! Got some awesome samples to try out! I don't feel like the makeup world is as scary now! 5 stars all around! read more

Today I went to Sephora to find moisturizer and a concealer which took me a while of browsing. Cecilia had offered to help color matching concealer which my friend seconds later says that color was far too light for my skin tone. A few minutes later she had approached me questioning about a blush that I had in my shopping bag. Moving onto skin care browsing for a few more minutes she re-approached me telling me that security is watching my friend and I when I never in my life have ever stolen. Not only did she give me an incorrect shade but her attitude needs to be fixed. literally didn't want to buy my items. Never will I come back to Sephora 0/10 for Cecilia read more

Sephora is the what Orwell's 1984 would have been like if it took place in a makeup outlet instead of a dystopian Britain. A large, spacious warehouse occupied by at least a half dozen identically dressed employees, separated only by their choice of eye shadow, all programmed to say the same four or five phrases. Some of the smarter ones know how to shuffle the order of the phrases. Some don't. Employee 1: "Can I help you with anything?" No. I'm good. Employee 2: "Can I help you with anything?" No, didn't you just hear me? I'm good. Employee 3: "Would you like a basket for all that?" Actually, I would, thanks. Employee 3: "Can I help you with anything?" ... Seriously, though. Why do you need six people at a time in a makeup shop? It's makeup, it's not Sam's Club. You're never going to need an extra pair of hands to lift a crate of palletes. Why are you staring at me? Oh. Shit. Am I wearing makeup? Haha. I didn't even notice that. Man, am I glad you caught that. How ridiculous would I have looked wearing makeup... in a makeup store? You wouldn't know this from my pointless ramblings, but I'm actually quite the Sephora whore. With the exception of one excursion to a MAC Cosmetics in Redwood City, CA, all of my makeup has been purchased from them, and usually at this location. Egad. Does that mean... Yes, I'm an attention whore and just like to complain about shit. Probably because my parents didn't love me. Oh well. This Urban Decay eye shadow makes up for it. Kinda. I must be stopped. read more

Of all the Sephora stores in the Phoenix area, why does THIS one have to have the best inventory of them all??? The location is not convenient, and I am not very fond of the west side of town This is the ONLY store that carries the COMPLETE line of "Make Up For Ever," affectionately known by professionals as MUFE. Make Up For Ever started as a line for professionals only.... and it had none of the small sized products they have today for the everyday consumer. It was all pigments and bases for theatrical use... but the quality was so much better and more innovative than anything on the market that the consumers in France forced into general production by high demand. I love this line so much, I used to make a special trip to Sephora when I was in Las Vegas or New York..... finally one of the Phoenix area stores carries the whole line. read more

Rudest staff ever! Treated d my mother terrible. She stood in front of 2 employees for 5 minutes while they finished a personal conversation... then they ignored her until she asked for help. They don't carry the product my mother was looking for and the young lady was so rude when she told her they don't carry it. She seemed annoyed to be bothered by a customer. Just horrible. Makes me never want to go into another Sephora again. read more

I can't stand this location. Just like others have said, no one ever wants to help you out but there's like 15 of the employees standing around talking about whatever and looking like they can't be bothered. Then when you ask for help they ignore you or seem annoyed. Not to mention they never keep their shelves stocked or even kept nice. So irritating, I'm done with this location. read more

I love sephora .. with all of my heart. I hate their prices, but meh that is the manufacture, so I still love them! But if you like deals, shop their website. You can usually get a free thingy for spending more then 25$ or something and then free shipping after 50$, and really who spends less then 50$ at sephora? The water cost more .. if they sold water. Huge makeup selection at the store and great for new and experienced people alike. I read someone had a horrible time with workers there, but honestly for me was great. I have been there at least a dozen times, and each time they are friendly and take the time to answer my questions or help me find something. While yes, that is apart of their job, I did not find them overbearing or rude. Yes, some of them could use make up tips themselves as one of the ladies pointed out, but really, which one of us is perfect? How many of us walk out looking like photoshopped magazine adds? Not me. So no reason to be petty and talk about someones look. If they were horrible at being a sales person, that is one thing, but do they need to be beautiful to sell you something? Kinda shallow dude. Anyways, that is my rant! Go here if you like makeup and do not like money. Or better yet, go to the website! If you shop online through the JCP portal and you have a JCP shopping card, you can return anything you buy online to the store, so if you dont like something, you can take it back to a store inside a JCP! And I think they use the return policy JPC has, so anything anytime blah blah blah. Oh and sign up for their beauty reward thingy, it is free and it is cool. Sure you dont really earn that much, you have to spend like 500$ to get a 500 point gift which is worth like 10 dollars of stuff, but its 10$ worth of stuff you wouldn't of gotten, so happy shopping! If you are on a budget .. try Eyeslipsface.com .. its like the dollar store of makeup , but the nice dollar store in the nice neighborhood. read more

Every single time I walk into this place it's as if they Angels sing! Make up? Yes please! Fragrance? Yes Please...give me more! It's all there...in one place! Primers! Lip Stains! Mascara! Liners and brushes! It's like crack for me. Hi. My name is Ella and I'm an addict... The gals and guys here are very helpful when I'm searching for a new mascara or fragrance. I truly appreciate the fact that they will give you samples of any fragrance to take home and try it before you buy it. This lets me weed out the granny smelling scents from the ones I know will "bring the boys to the yard..." Make up consultations are always helpful too! They won't make you look like a triflin' porn star either...I mean, unless that's what you want! read more

Tasha, the manager, helped me with my problem. I had bought a gift card as a birthday present for my sister and mailed it to her. The UPS Store I mailed it to received it, but did not give it to her, and told her they never received it. I believe the UPS Store employees took it. After getting no help or sympathy by the UPS Store, I called the Sephora customer service line to freeze the card. This woman was very understanding, and although she needed a receipt (which I didn't have anymore), she told me to call the store I bought the card from and see if they could help with the receipt. When I called the store, Tasha, instead of filling out forms and emails (that she said probably would've taken too much time before the thief would've used up the card), simply completely replaced the giftcard. She even offered to mail it direct to my sister! Of course, I couldn't have the new card mailed to the box that had already been stolen from, so she said I could pick the card up myself when ever I had the chance. I picked the card up from the store that same day and hugged Tasha for being so wonderful. Thanks to her, I was able to give my little sister her birthday present this year, and move past the horrible, rude thieves at the UPS Store who left me feeling violated. I don't normally give many comments, be it good or bad. But this event requires such. Tasha and her team at the Arrowhead Mall Sephora in Glendale, AZ are nothing but pure gold star employees. Not only have I never had a less than "gold star" experience at the regular times I've visited this store, but this particular event and encounter with Tasha has renewed my faith in good people working for a good company. Tasha undoubtedly needs a raise and/or a higher-level position offer. read more