Can't get them to answer a phone or return a call.. pre purchased 3 sessions and can't seem to book anything..

I purchased a years worth of treatments on a large area. My hair started to go away and I thought it was working. Turns out this is TEMPORARY! What they are selling as laser hair removal is actually IPL. This is SEMI-PERMANENT!!Yes, it thins the hair and makes it go away for a longer time but it is not the same as permanent laser hair removal. Some people might not mind this but I was pretty mad that I threw money away thinking it was permanent. Also, the place itself isn't clean and nice. If you want Permanent laser hair removal, THIS IS NOT THE PLACE! read more

Bought a Groupon and drove 35 minutes out of my way to be told that they don't provide the service and that they would have to reschedule me for someone to come in who did provide the service. It would be cool if when I booked, their website was more organized and would've saved me a lot more time. (over an hour drive round trip) The lady at the front desk was not very accommodating or kind. The place was overall dirty and smelled like stinky feet, I would definitely not recommend this place. read more

I bought a laser hair removal package for my lower abdomen and I deeply regret it. I went to the office today and waited outside for 15 minutes after knocking madly every minute because the staff couldn't hear me over the cackling and screaming they were doing inside. Then once I got inside they said they never got my reservation (I showed them an email reminder I got from them confirming my appointment). Then during the procedure the tech kept lasering even though I told her I was in a lot of pain. By the time I got home I lifted up my shirt to see that my skin had peeled off! I'm so mad that I didn't just jump up and leave right then. My lesson has been learned the hard way and my money is down the toilet. read more

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Crystal our technician was able to provide a great experience that will help us confidently return in the future. Crystal was personable and very professional. Our experience with Painless Laser has been good so far. We are looking forward to the rest for this next year of services. read more

Painless Laser Solutions - Laser Hair Removal Near Me - Phoenix, Arizona

Bought this off Groupon for a year! I was waxing prior to this. I'm so glad I found this place and started doing laser vs waxing! It's so much faster and less pain. I have met a few of the girls here. All of them are great and make you feel so comfortable! Thank you painless laser solutions for always doing a great job!! read more

Had a session with Alexis the other day and she was great! Wonderful energy, really listened to my concerns and what I needed done that day. It was the first time I met her, and she was great at her job. Multi-tasked well, with a client on the phone, helping me check out, and getting ready for her next client who was in the waiting room. I knew she was busy but she remained calm, cool and collected. Thank you! read more

This place is absolutely incredible if you're looking for laser treatments especially for the summer! The service itself is incredible. This was my first place ever getting laser treatments and they made me feel so comfortable the vibes were so welcoming. read more

Good vibes! Thanks Miranda I had a wonderful experience. I'm working on my 5th session. read more

Painless laser solution is now my go to for any laser work than I need done. Customer service is great, very clean environment, and just an overall experience! read more

After 13 sessions, hair is only ~50% reduced. I am very fair with dark hair. I will follow up with my dermatologist for a legitimate referral. Seeing this company for the last year feels like a waste of my time and money. read more

Don't waste your money! I bought a 12 month package for 2 areas. The first 11 months that I went, the technician only swiped the laser tip over my skin once or twice, most of the time not even making direct contact with my skin. I asked if the machine was supposed to contact my skin and was told something different each time by all of the different girls. On the 12th treatment, the technician went over my area multiple times making full contact with my skin. I said, "Wow! You were really thourough!" She said, "We are supposed to go over the area multiple times!" I told her no other tech ever did that and had not even come in contact with my skin and she told me that was not the proper technique and she was really sorry! So after wasting a full year of going here, I still have ZERO results of hair removal. I also have been to several laser hair removal/aesthetic salons and none of them had a tip jar! Super tacky that this place had a tip jar for aesthetic treatments. read more

This business hired me to be there front desk person / laser technician. I went in for my first training day. The training was not in depth and I felt as if the girl training me didn't have the correct answers to my questions. The place was dirty, smelly, and even worse, lasers were wrapped in DUCT TAPE. Anyone that knows anything about lasers, these devices can severely damage and harm people's skin if not done correctly. I left my first day feeling iffy about going back and if I did, I felt I needed to get my personal insurance asap to cover myself in case something were to happen. Which I feel no employee should feel uncomfortable providing a service to someone else. Overall I decided to finish my training and see how I felt after. I texted the manager that hired me twice, no response to either messages. I was supposed to get paid minimum wage for my first full training day. I never got paid. This company is unprofessional and very sketchy. I now work at a high end med spa and finally decided to make this review. People need to be aware about companies like this one. read more

They are always so great and accommodating! I got great results from the laser service!

laser for the first time , staff is excellent , they were able to accommodate me with my schedule place is very clean and comfortable , highly recommended this place. read more

Amazing staff. Quick clean services. And continently locate. I highly recommend this place

Staff here is so friendly! I have done 2 sessions at this location so far and I get excited to go every time. They are quick and make sure you're comfortable. read more

I've been going to Painless Laser for a while now and almost stopped because I wasn't seeing results. Then, one of the girls that worked here did an excellent job, and I started seeing improvements, so I purchased another package and requested only her for my treatments. However, my request was ignored and I've often been scheduled with different technicians. Today, I called to switch to a smaller area with my package, but was told I couldn't without switching the entire package to that area. The girl on the phone was loud and rude, and said she would just cancel my appointment when I asked to speak to the manager. To make matters worse, I just found out today that the one staff member who actually got me results is no longer with them. This place has gone downhill in terms of professionalism. If the right person isn't doing your laser, results are nonexistent. I'm very disappointed with my recent experiences. I don't know if management has changed, but this place isn't what it used to be. I have referred so many people to this location but I will not refer anyone else. read more

I'm in the process of having my full body done and I couldn't be happier. So far so good. I'm seeing results, and the process of coming in monthly is quick and painless. read more

I had just recently moved from California to Arizona and was in search of a new Laser Hair Removal spot. I ended up looking on Groupon and found Painless Laser Solutions providing a deal for 8 sessions of Brazilian Wax at an incredible price so I decided to give it a try. When I got to the location I was informed of the other deals they were offering and ended up adding on 6 sessions of full face and underarms because the deal was just that good. This location is incredibly clean and the staff is absolutely awesome. They go over the procedure at the start and provide you with the flyer of the do's and don'ts. The actual removal itself is pretty painless with noticeable results after just the first session. I love the fact that they engage in small talk so the process is not awkward and they constantly ask you if you're doing ok during the laser hair removal process. After such great results after finishing my 6 sessions for my underarms and full face, I'm going to continue with my laser removal sessions for full legs and arms. Definitely recommend anyone wanting to try laser for the first time to try Painless Laser Solutions. read more

I highly recommend this place!!! I've been very happy with my experience here. Always on time!!

I first found their deal on Groupon at a phenomenal discounted price. I decided to first start with my lower legs to see how well this "painless" machine actually worked. I have had laser hair removal in the past with an awful machine which felt like little rubber bands hitting over and over, and I was never able to finish my treatments due to the pain. But, this place and machine, changed my views on laser hair removal! It truly doesn't hurt at all and is so quick. I saw results after the first session, as small patches on my legs would not grow back. I'm due to go get my third session and I only have to shave my legs right now about once a week and even then, I don't have full hair growth back! Perfect or Arizona where we show off our legs most of the time :). The staff is super sweet and knowledgable. They make you feel comfortable and relaxed. Just enough small talk to not feel awkward. The office is well decorated and a cozy environment. They are professional and comply with masks and hand washing during these weird COVID times. I recently just purchased the brazilian package and am excited to get those results as well. (Will update review in a few months). The only negative I could give is that I wish there was an office in the west valley. It takes me about 45 mins to get to them right now, but with how my results are going, it is worth it. read more

I was taken care of by Maggie and she was amazing and explanatory with the entire process. She was aware of my pain tolerance and was gentle. Great experience! read more

I have done lots of hair removal. So when I went in there were no surprises. They were friendly and helpful and asked good questions to provide good service. A couple things to know if you've never done hair removal before: A) no waxing or tweezing (any hair removal except shaving) for several weeks before treatment or in between treatments. You want the hair to be there so the laser can zap it. B) shave the area right before you go, long hair sizzle and hurt a bit C) no tanning or fake tanning for a couple weeks before treatment or in between treatments D) no lotions, creams, or makeup on during treatment E) it's totally worth it read more

Had a couple appointment and it has definitely been painless compared to the diode laser technology. The procedure is quick. It has been effective for touch up. Looking forward to trying it out for other areas! read more

Great team and the treatment really is painless! Thank you PLS for a great experience. Lesli is awesome!!! read more

I love coming here! Not only have I seen results but it also doesn't hurt like the typical laser hair removal.

Great staff and timely sessions. Quick, relatively painless and so far, effective! Only critique is one technician (of 5 total) did not help scrape off all the excess gel, and it was a mess to clean up. She handed me a roll of paper towels and left the room. Only happened once, and has been good since. read more

Thank you!! Loving my results!! And it's a quick visit. I would recommend to my friends and family. read more

Nice place, I'm always in and out. They take care of you well. Seeing great results. I highly recommend coming here.

Crystal was my painless laser provider today, and she was awesome! No pain, really reassuring! I will prob buy a package for another area shortly! Legs? Face? Arm pits? Yes, please! -V.S. read more

Highly recommend this place! Super quick service and all the staff is amazing:) very affordable as well!

I absolutely love this place! It's clean and I was in and out with no complications. My technician Destiny is the best! She's so nice and answers all of my questions and makes sure that I'm comfortable while I'm there. I've recommended so many of my friends and co-workers here because it's amazing! Thank you painless laser solutions! I'm hair free! Should've done this years ago! read more

UNORGANIZED , UNPROFESSIONAL, AND DISRESPECTFUL! TOO MANY UNEXPERIENCED LASER TECHNICIANS AND UNORGANIZED FRONT STAFF! Completely disappointed and DISRESPECTED from management and the front staff workers. IF YOU SPECIFICALLY ASK FOR A TECHNICIAN THEY WONT FOLLOW UP WITH ANY AGREEMENT(S)! Too many new technicians are working at this location, one girl made my brazilian session super uncomfortable by over explaining her anxiety towards working with PEOPLE and the other one had me in full tears from PAIN! Both incidents I REPORTED with the front staff, and proceeded to request the most experienced/comfortable tech for each and every appointment. For both incidents no one apologized. Communication is TERRIBLE !!! THEY KEPT SENDING NEW GIRLS TO EXPERIMENT ON ME! With that stated in my personal notes I have had complete disrespect from the staff unfollowing MY comfortability! I live in San Tan so picture my situation , calling more than once during the week that your appointment will be up to everyone's standards, continue to drive over an hour for the appointment, then show up to an UNHELPFUL worker who in insincere and UNORGANIZED! read more

I wish I would have come here sooner! The staff is amazing and professional. Their laser is the best by far, that I have experienced. This place definitely deserves 5 stars! read more

Started coming to the painless laser solutions that I found on group on. i was a bit nervous but the girls here are awesome. I'm just had my 4 th session and I'm really seeing results. Highly recommend coming here. They really take care of you and your needs. read more

Had my first appointment today. I'm so glad I found this place!! I was going to Simplicity but PSL has better prices, use a better laser, they don't require you to sign up for a ridiculous membership to get the treatments you'll need to get the result most people are looking for, AND their employees aren't constantly trying to upscale you. The location is super clean and the staff is vey helpful!! I'll be going to them for the rest of my treatments and adding additional areas now that it's not such a pain to get them done. read more

Gia was awesome so fast, knowledgeable and very personable. Definitely recommended. I'll be back in 4 weeks Gia !!!!

The customer service is great! The laser technicians are super knowledgeable, helpful and patient. Great experience. Will continue to come here for laser. read more

First time trying laser hair removal and the staff were so friendly and made me feel comfortable! Definitely try them out.