We had just gotten a new car with a temporary pass two days ago. Somehow the pass slipped off during the night. These guys suck to talk to and don't budge on any kindness. Expect a waste of time with any conversation with them. They need new management, or at least some way to dispute fees. This boot costs as much as 4 months of a parking sticker would but we only are here for one more month. read more

This company booted my daughters car stating their sign had the hours of which they monitoring the parking lot and that visitors had to park in visitor parking even though my recently signed lease states otherwise. Can you say lawsuit. There is only one sign and it has no hours indicated at all. read more

This company is A COMPLETE RIP OFF and THEY ARE UNPROFESSIONAL!! My current visitors temporary pass fell off where it was hung and the vehicle got booted. Although we INDEED have a parking permit the LOSER that came to "assist" us WAS THAT MONEY HUNGRY and refused to remove the boot without being paid.The vehicles rear view mirror is thicker than the parking permits attachment and it did not fit so we hung a cable and put the parking through it and it fell off. This company does not give two fucks if you have a permit or anything at all !! All they want is money! I will be reporting them to the better business bureau as they only keep taking advantage of people and nothing is being done! read more

Actual conversation I had with a University Parking Employee at UVU: "I actually love my job. My favorite thing to do is perch up during the busiest times of day, like early evening or during the afternoon when I know there will not be enough spots for everyone to park in the designated spots and I just wait for people to park so I can get them." University students get taken advantage of in enough other areas that parking shouldn't have to be one. read more

just the absolute worst. honestly had to chase them down one time because I had just parked my car in a two hour parking spot and they were giving me a ticket? They saw me running after and continued to drive away. read more

Last night I was visiting a friend who I have visited many times late at night. He lives in a cul-de-sac in vineyard by Sleep Ridge. It is at the end of the road past 5 speed bumps. No-one was in any of the 5 spots but me. My friend who lives there nor I had any clue that a visitor pass must be obtained to park past 1am. I got there at 9pm and stayed very late (3am or so). When I left the house, my car was booted. The sign and info regarding this was far from my car, and no sign at entrance of cul-de-sac. When I called, the young man started a canned response and I started asking more specific questions. He accused me of interrupting him and threatened just to come down and 'charge me' if I didn't stop interrupting him. I asked why I had not just received a warning in this case, when clearly my presence was not a nuisance. He asked me if I wanted him to come unboot me and I said yes. I asked him another question and he hung up on me. I waited in cold for 10 minutes, calling him 3 more times (he did not answer), not knowing whether he was coming or not. He arrived, and continued to be very evasive. He would not tell me name of the company who hires them, and continued to accuse me of interrupting and escalating the situation every time I asked a question. Of course, since I was his 'hostage', I had to pay so I could get home (it was already 3:30-4:00 am). As I asked him to answer a few more questions, he turned a simply left. This is absolutely a predatory and immoral approach to traffic enforcement. Vineyard regulations require them to give me the company name, phone and address of the company who is fining me. They also require the sign to be posted within 5 ft. of the entrance to the parking lot. There is no way I could have seen the sign in the dark and it was at least 10-15 feet away from my car when I pulled in. If you have an issue, you can't speak to anyone. You have to mail a form to them which will be reviewed by an 'independent panel' of UVU students within 2 months. Ridiculous. Might be time to 'Get Gebhart' from KSL on this company. read more

The year was 2012. The day was Valentine's. On what was supposed to be a special night, I was about to encounter unexpected circumstances. I was being watched from a distance. Someone was lying in wait ready to catch me in a snare. My issue with this experience is that I was victim of predatory towing. I went to pick up my date at her apartment. I pulled my car up to the front of her townhouse, turned on the emergency blinkers and called for her at the front door. I stepped inside for 5 minutes to wait for her while she grabbed her coat. As we stepped back outside, the tow truck had my car hoisted in the air and was ready to pull away. There was no clear sign that stated that "parking" on the street was illegal, only designated parking stalls with University Parking Enforcement signs stating that residents with valid parking passed could park. My car was not obstructing the normal flow of vehicle traffic. My car headlights and emergency blinkers were on signaling that I was not actually going to park. I was 15 feet away from my car and clearly visible through the French window doors. I was gone no longer than 5 minutes and was "actively" loading passengers in my car. I was bullied into paying $75 by the towing driver, who said to me in front of my date, "Well, you want to get your special person to her special dinner don't you? Either pay me $75 now or have fun walking to get there." I would definitely not recommend this business as a company that cares about supporting the community and making it a safer place to live. read more

During my time in Provo I was wrongfully booted 2 times, as well as towed once at 2:30am for parking in a stall THAT I WAS PAYING FOR. This place is a joke and predatory on students who can barely afford rent, tuition, and living expenses--like I was. Their towing practices are immoral if not often illegal. I was able to get my car unbooted and released from their impound without paying bc I was able to prove to the employees and manager that I was wrongfully penalized for parking. It's a terrible thing to prey on people trying to better their positions and landlords in Provo need to reassess their involvement with this shady company. read more

So, no one is happy to get booted. But this went way better than I had hoped. It wasn't their fault my visitor's permit didn't get processed by my friend's HOA. After reading other reviews I was prepared to wait until the second coming of christ But they came out within 20 minutes on a Sunday Morning. Guy was polite and it was taken care of quickly. read more

These guys are always trying to get the money and don't fully look for things, especially when I looking for a parking permit

So grateful for the brave warriors on the frontlines of parking enforcement. They protect the rights of truly permitted drivers and keep our streets clean between 2-5am. They even ensure that no one lingers in our visitor parking for more than 30min...God forbid that ANYONE makes any visit for longer than that! What would we do without our parking saviors?!?! A beautiful illustration of their valiant service is during the summer when I barely parked crooked enough in my spot that it truly would've been a squeeze for someone to park in the spot right next to me. The fact that I was already paying monthly for my parking pass, or that there were 55 other open spots was irrelevant. So they booted me. And I'm so grateful that they did because then my grocery money for the month ensured that every soul at my complex that night had the freedom to choose spot #46 right next to me. And instead of just fulfilling my temporal needs as a college student living off of student loans, my money went to a better cause!! Liberating any son or daughter of God that desired to park right next to my car in spot #46 on that very night. No one would be forced to park in the other 55 open spots any longer!! Now my poor neighbors won't have me infringing on their rights anymore! Five stars for these stripping parking warriors! read more

These guys are terrible and very corrupt!! We are in from out of town spending thousands of dollars and they booted our car when we were told we could park there. They guys that showed up were very rude and told us it was $60 to unlock. We looked at the sign they told to look at and it says $50!!! We will not be back to Provo again because of this company and this city will now have the reputation as being corrupt and not nice like BYU makes it to be. read more

I was parked in my parking spot in front of my townhouse and was towed by UPE. They towed my car in less than three minutes and now say their appeals process takes 4 to 6 weeks! They are nothing but crooks. read more

I know who NOT to call if your car needs towing... These guys. They towed my sister's car. We met up to take our kids to get cupcakes, & when we finished, and made our way out to the public parking lot, her car was gone. Getting it back was a joke! They thought we were using the public parking for an event. We weren't. We still had to pay the fine to get her car back ($175). And now she 'gets' to appeal it. I know what I have to say is heresay, and it sounds like I have sour grapes... But truly, what they did was borderline unethical. We had the reciept from the cupcake place, but that meant nothing. They had the car, and thus, all the power. I still cannot explain why they towed her car, and not mine? Truly, there was no rhyme or reason to the cars they were towing. They had 2 tow trucks in the parking lot; taking cars out of there as quickly as they could. It was a good thing they didn't tow my car too, so that my sister and I and our four kids had a way to get to the impound yard. When we went to get her car back, the door to the building was locked. When we finally got someone to open it, we sort of wished they hadn't. It was scary. The cheatin' characters that work there were so smug. Bad news all around. read more

When I recently began my COVID doordash career, I parked in a spot at the Riv to drop food off. After about 2 mins, I come back and my car is booted. I called the number and he was literally there in seconds. I explained what happened and was still charged $60. What a joke. Parking shouldn't be enforced 24/7. Money hungry company taking from broke students read more

Now here's a business that you hopefully will never have to deal with. They are in charge of a lot of the towing and boots in Orem and Provo. They aren't lenient, they're aggressive, and they're stone cold. It's outrageous how much they charge for towing/boots. They regularly patrol, since the workers get paid commission, which is a crock in my opinion. This sort of thing should not be in be hands of a business, it should be taken care of by the state. Towing and boots should happen far less frequently. It is just as effective to give out fines and parking tickets, and is a lot safer/more considerate/more beneficial to society in my opinion. Back to this business. They will not inform you that your car has been towed, until about a week has passed. They WILL, however, start adding on extra fees every day you don't pick up your vehicle after 24 hours. This business has been featured on the news because of their bad reputation and aggressive tactics, something needs to be done with them. read more

Only a sleaze bucket would try to tow your car when you need to go to the hospital. We went outside to take my wife to the hospital. We found the tow truck driver attempting to tow our car. We were legally parked. The driver demanded $175 to drop the car. It took calling the Provo Police Department and Provo Fire to get them to see reason. Time to demand sanctions against this sleazy company! #TowGate read more

I wish there was a way to give zero stars. The parking lot I was in at wolverine crossing was half full. Plenty of spaces for people to park in. They had a partially hidden sign that said they would boot at 10pm. They waited until it turned 10pm and booted my car on the dot. Why are you just waiting around parking lots to screw people over? Are you that desperate for revenue that you have to gauge college students? We should all just buy boots off amazon and boot you. See how you like it. Once again, in case it wasn't clear. This company sucks. Let the police deal with parking violations not you. read more

I'm very sad that place like this actually exist. Granted it is important to have towing companies out there and to enforce parking in any city. But they does not mean that the residents of any place should be taken advantage of. I was towed yesterday in my own complex, granted i had a pink pass and was parked in a green pass area. Nonetheless I was towed. Nobody called it in but I later find out they they patrol that area "5 or 6" times a night according to the clerk. I thought that they would be a little more lenient after the city's new laws were passed. Upon asking the tenant who towed my car, he told me that he makes about 30% of every tow that he does. That's not bad money when the initial charge for every tow in $175, and on my receipt it says it took him 2 minutes to get my car on the lift. No wonder they are so aggressive when it comes to their "enforcement." Since I have a new card, it only works through the chip instead of swiping. Since this company only has swipe machines, my chip card did not work. He explained that this was not their problem, and forced me to wait outside on the curb while he urgently went to go tow another client. The moral of the story is you don't have to be rude, or aggressive even if you are a towing company. I would hope that companies like this in this great city would have a little more class and respect even in this industry. read more

What a terrible way to earn a living. They wait for 12:00 on the dot to tow you with no grace period.

Copy and paste of my Google Review, where at present it has 1.9 stars: Note that nearly all of the positive reviews are either from landlords or former employees, and are from the last year only - obviously, in response to the negative attention they were receiving, the company requested their trusted employees and clients leave positive, glowing reviews. Unfortunately, they are not good character testimonies, and are not representative. I'm sure your company is a joy to work for, and I'm sure as landlords, of course you're going to be happy that you can get rid of freeloading parked cars. Nobody likes jerks who steal designated parking. Unfortunately, the reality is that far too many cases of booting and towing have been for perfectly validly parked cars. I have never had my car booted or towed, thankfully. But for every story I hear of one validly towed car, I hear at least three or four of improper booting and towing. The predatory practices of this company are well known to those living in Provo. I don't care that you're setting the bar for the industry, and are the most ethical and professional company. If you're the best, and this many of the people who interact with you are upset, there's clearly a problem. As an example, my brother's car was towed from Foxwood Condos, a bit over three years ago. He didn't have a parking sticker, because he hadn't received one from management, and he talked to them about this, and was informed that his car would not be towed. Unfortunately, it was, and it cost him nearly $200 to get it back, when he had done absolutely nothing wrong. Zero negotiation, zero mediation, zero settlement. read more

Well, I parked somewhere dumb in the evening, and they towed my car early the very next morning. I'm not even mad! Great job keeping dumbos like me straight with the law. I was able to head over the same day to pay my dues and collect my car; the man was very friendly, despite the awkward situation into which I'd put myself. Great job, guys! Thank you. read more

I had to deal with this company so many times when I lived in Provo it was ridiculous. Only one of those times was for my actual car because they put a boot on it. They must have been sitting there watching the clock standing next to my car until it was 11pm because I got there a few minutes after to move my car and there was already a boot. I guess I was lucky I didn't get towed. I had multiple friends get towed or be in the process of getting towed and have heard of countless other people deal with the shady and predatory tactics that UPE employees regularly engage in. Even when someone shows up to their car before it gets towed UPE will attempt to charge them hundreds of dollars. I understand the need for towing companies and parking regulations, but Provo is the city with some of the worst parking I've ever seen and this company is the city's enforcers. read more

UPE illegally towed my car. I was NEVER presented with my Utah Consumer Bill of Rights upon initial contact (or ever), my car was NOT inspected before it was loaded on the vehicle, the tow truck driver did NOT report my car to the required Utah state site (tow occurred at 7:10 PM last night, it is now 8:11 AM the next day, still not there), the tow truck driver extorted money out of me which is ILLEGAL SINCE HE DIDN'T LEGALLY LOG MY CAR. Predatory towing is also illegal in Utah, he went to the corner of my mother's street, flipped around, and took my car. But this not so lovely person told three other people a different story. Enjoy your extorted money while it lasts. See you in court, you uneducated SWINE. read more

So many bad experiences here I can't even list them. They have towed my car in unmarked areas multiple times. They even towed my car when I had the sticker CLEARLY displayed on my window, when I went to pick up my car they said "tough luck." This company does whatever they want with no repercussions. read more

Extremely predatory company. I once parked my car in a spot for ~5 minutes as I ran back into my apartment to grab my computer for school, came back out and the car was being towed. They are horrible to work with and are extremely rude. Literally every person I know in Provo has either had an extremely negative experience or knows of someone who has with University Parking Enforcement. read more

Had a temporary car and got it approved by my management. Fought with the people and finally made the payment. They then took my money and said it wasn't paid. I called my bank and they confirmed it was sent. They then sent me a new payment Invoice to double charge me. This is crazy and as a resident this isn't the first time it's happened. Beyond upset and called BBB to report them. read more

Over the years I lived in Utah County I had a few run-ins with this company. All of the employees were ruthless; which made me believe the company was run by monsters seeking to extract as much money as they possibly could from anyone possible. One time, I parked in a spot that didn't seem like an infraction to me but I came out and my car was being loaded onto the truck. I politely apologized and asked if I could move it. That wasn't an option. I offered some money for the driver to just drop my vehicle, he would only accept the full penalty. I paid it as was broke for the rest of the month. This is not the first time I've complained about this company online but I thought I should officialize it because the company's reputation deserves it. read more

UPE is absolutely predatory. I was booted for parking in my own spot. The owners of a different unit called for someone being parked in their spot, and UPE booted me by mistake. This happened years ago, but I'll never forget it. Now that they're coming after a kid for saying what everyone is thinking- that they suck and that they're the worst in the history of the world- I'm showing up to say the same thing. Screw you guys and screw the truck you rode in on. read more

UPE towed me about a year and a half ago from a visitor parking spot. I had to pay to get my car out of their lot regardless. I filed an appeal but never even got a response. The employee who was at the desk was also rude to me and my friends when I complained about getting towed from as a visitor. read more

Terrible! If your a door dash driver and have to pick up from this location it's terrible. They really need to do something to make it more convenient for drivers especially if they want to have driver pick up from the student union building beware you will be ticketed read more

While attending school in Provo I experienced many run-ins with UPE. Fortunately for me, most of these experiences didn't involve my own car. But the one that did was infuriating! It was the weekend of Halloween and I was stopping by a friends house to pick up an item for my costume. She lived in a community with parking garages attached to each unit, so I pulled up directly behind HER garage, put on my flashers and ran up to the door. Literally no more than 60 seconds later my friend, standing in her doorway handing me the item I came to pick up, pointed toward my car. UPE was there beginning to back up toward my car. I ran over but the driver had already lifted the front tires of my car and refused to put it down and demanded that I pay the booting fee of $100 or he would drive away with my car. He claimed he had driven by 10 minutes earlier and my car had been in the same spot - literally impossible. I needed my car back, so what's a girl to do in that situation? I was forced to pay him that $100, which meant I wouldn't be eating much for the month of November (there went my food budget!) This experience is typical of UPE. They are dishonest and unfair. I don't actually think they do any business besides the shady stalking of student parking lots. They make their money off of poor college students who most of the time aren't even in the wrong. read more

These guys are crooks, I had a broken leg and my handicap pass fell on the dashboard instead of hanging from the mirror in the front window and they towed my car, not a boot or a violation, immediately towed. These guys are predators and take advantage of the situations they come across. read more

Wish I could leave 0 stars. I have paid thousands of dollars to UPE during my undergraduate and graduate education. They have booted me at my own apartment complex over three times despite having a parking pass. I have appealed to be refunded 3 separate times now and never hear back. When I call to get in touch with someone there is never anyone who can help me. read more

They booted my car and when I call them, they came 30 minutes after and said that they were sorry because they thought I used the parking for the BYU football game event, however I just used the parking to see my girlfriend in the middle of the day. Please guys don't boot cars because you believe stuff (this was 8 month ago but I just find today that you guys are on the app) read more

Even though you are sometimes within your legal bounds, you are far out of ethical bounds, and your predatory bully practices have reverberating affects. Our daughter's date you booted while he was carrying her groceries up (had hazard lights on and parked in a future resident space) has now dropped all his classes at BYU to work because he ran out of money to live. The $75 You demanded and held up in the grim and time consuming 6-8 week repeal process isn't the entire reason, but it added to him not having enough grocery money. Our other daughter's boyfriend, you booted while he was in the process of moving in caused three days of family turmoil between him and his parents. He was using a family vehicle since he can't afford his own and the $75 was a lot of money to his parents who have a large family. Our children share three different vehicles depending on the weather and even though there were available spots in the lot we pay for them to live they didn't want to park there because that vehicle didn't have a sticker and was after hours for them to get one from the office. After 1.5 hours of looking for a public spot, she called in tears because the only spot she could find was a 20 minute walk through a sketchy part of town, the safe choice she made (at this point it was almost 1am) was to leave a note in her window explaining she was a resident and you left your notice next to her note with a boot. This isn't the first time parking policies have taken hours away from study or sleep and caused emotional distress on our daughters who should have been able to park where they live. If there are any smart Marriott school of business entrepreneur students/BYU law students/computer science/design students who could come together to create a win-win parking situation for tenants/owners/tow truck companies and change the laws at the state level-because although UPE often feels they are within their legal bounds they are far out of ethical bounds, and the effect they have is bigger than any of us realize on the quality of life in Provo and Orem that effects parents and families around the nation who have students. This is a college town, Provo and Orem depend on these students for their economy-make it a happy and fair place to live. read more

Company practices dubious towing methods, definitely predatory in the Provo and Orem area taking advantage of college students. Customer service has been slow and unfriendly every time I've contacted them. read more

On my way out to work my car was incorrectly booted in my own apartment complex. I had to wait over 90 minutes for the booster to return. After asking why I was booted I asked to see his picture evidence for why he proceeded with the boot. He was insistent that he wouldn't take it off. During this time I was calling get my boss to let him know why I was late. He looked through his pictures after seeing where my sticker actually was, and just snuggly put it away and said, "must have been the window tint." Refused to give any information. It wasn't until my boss called back suggesting they expect a subpoena for the harm they caused his business, that he actually let me out of my boot. Never showed me anything that confirmed his original reason to boot me. read more

Personally had my car towed and was treated very poorly when I attempted to retrieve my car. I also discovered that they had charged me significantly more that I should have been charged because they had my tow coming from the wrong location. I guess some locations may more to have a higher tow charge. read more

I can attest that UPE often crosses the line. I got towed from an unmarked parking spot.