1. Don Shelley Towing

1. Don Shelley Towing

0

Provo, UT

Don Shelley Towing

5.0 (3 reviews)
Open • Open 24 hours

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4 months ago

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Lone Star Towing - Happiness

Lone Star Towing

(43 reviews)

The customer service at Lone Star Towing is phenomenal! They were very accommodating to meet my…read moreneeds and even provided me a mobile number for after hours! This company really emphasizes in making sure that customer satisfaction is a top priority and go to great lengths to make sure you are taken care of!

Lone Star is the worst company I've ever interacted with. While towing the vehicle next to mine in…read morethe early morning hours of June 23rd, 2025, they let it slip off of their tow truck and slam into mine, which was parked properly in its stall. They proceeded to leave my car without placing a note, or attempting to contact me in any way to restore the $5,289+ in damage that they caused my vehicle. If a friend of mine hadn't let me know what happened, they would have gotten away with a hit and run. I ended up asking them to pay me for damages for an entire five months before having to resort to suing them. They never offered me more than $500 for the damages. It was only because of the lawsuit that they were ordered to pay me for the value of the vehicle, and they didn't even do so until now, a year later, when I reached out to remind them to comply with the judge's order after three months. Their systems failed on all levels, causing a three car accident, covering it up, and being dismissive and unapologetic in helping make me whole. They only did the right thing when forced to do so by the state of Utah. During our correspondence, they also informed me that their company and policies considered the three-car crash they caused to be a "non-reportable accident", meaning that they do not feel the need to report accidents like that to the police as required by law, or to at least leave a note to attempt to establish contact with me. They made no such attempts. It is therefore clear to me that Lone Star Towing Utah, LLC, is not managed in an ethical way. Their towing and reporting systems were showed to have failed. Because of the extensive size of their lot and sheer quantity of the contracts that they have, I know I was not the first to be damaged by them and surely will not be the last unless they face accountability and consequences for their lazy and unethical practices, policies, and procedures.

Don Shelley Towing - towing - Updated July 2026

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