I use this post office fairly often to mail pre-addressed letters and packages, which is a pretty…read morestraightforward process. I don't drop them in the pre-labeled box anymore though because a couple times they haven't been scanned so I do wait in line at the counter. Since they're one of the few post offices in the area open on Saturday, it can get pretty busy, especially since they only seem to ever have one person there on Saturday. They're a little better staffed during the week though so I try to stop by Monday to Friday.

On what is probably the busiest day of the year for USPS, I stopped by to mail packages and got…read morefriendly service from an expert. Even though I was out in less than 20 minutes, the friendly USPS worker apologized for the wait. This post office also handles passports, so if you see folks who aren't working the counter, they are still performing other work. Customer service here was stellar today. I've had some subpar experiences with the passport person in the past, so four stars overall. I'll keep coming back. And the building is beautiful! Lovely from the street and not so bad on the inside either.

I use this post office all the time. Highly recommend. Staff are friendly and very helpful.read more

Got there after 9am on a Monday (not a public holiday) and no one was there. Came back around 930am…read moreagain to try my luck but still no one was there and the door was locked. What is happening? There were other customers who were waiting around.

Clerks were fantastic They were very courteous. They were…read morevery educated on their product. Thank you.

I went back to this post office and wow! Really depends who is working there. My most recent visit…read morewas great. Solid staff, helped me mail a special gift to a friend who is living overseas. Demystified the process to fill out the forms and send it. I really appreciated the experience and the diligence of the postal employee to take care of my mail and the other customers in front of me.

Customer service here is not only poor but abusive. In a normal workplace, this level of rudeness…read morewould be grounds for employment counseling, action or termination. I acknowledge the supervisor's belated help, but the frontline workers lack the maturity to interact with customers and it was personally offensive to be on the receiving end of this behavior.

Giving a one-star rating is too generous for this terrible post office. This mailman left a paper…read morefor me to sign on December 30, 2025, in order to receive my parcel. I signed it and deposited it in the mailbox the following day. He came by, lowered the flag, but did not pick up the slip or drop off my parcel. On January 2, 2026, the slip is still present, but no parcel has been delivered.

This place was fantastic. They made the change of address so easy. Brandi was terrific. We needed…read moreto show an old lease/voter card because the ID didn't match the old address, but that was clearly specified in the online notes. They made this very easy and quick.

- International package arrived on Monday afternoon (May 6th) while I was at work. Came home, got…read morethe usual pink slipper at the door. - Went online that evening, redelivery section which also offer me "customer picks up" option which I chose. I even wrote a note telling them to make sure the package stays in the post office for obvious reason, just in case. - The next day (May 7th, around 2:15pm) went to pick up the package here. Took them few minutes finding my stuff. An older Middle Eastern lady employee at the counter told me, the package is currently in transit for redelivery. I got furious right away, explained to her simply what I did online, PLUS pulled off my phone right at her face showing USPS confirmation email "We've received your request to pick up your package at a Post Office" - My request was plain and simple with a clear proof. That old lady pretty much ignored everything with ice cold expression and said "We are redelivery your package as you requested online" But if I chose redelivery option then she would've receive the date I wanted the carrier to redelivery my package. But it was pointless to continue arguing so I left. As a result, my package didn't even show up at all that same day. Of course. - The next morning (May 8th, 9am) I went to US Post Office here once again but right when they opened. They located my package within a second without any problem. That's the way it should be. But the main problem remains. Redelivery on the website is absolutely horrendous. Even when you choose an option "customer picks up". The automatic confirmation email will say customer picks up. BUT on the article detail it says requested REDELIVER as well as update on tracking number of your package, it will say "Redelivery Scheduled". So the best 0 star award goes to that older lady with ice cold attitude and her immature customer service, well deserved. ** One very positive note, an older Indian lady employee named Tika was the one helped me out with my package (May 8th, 9am) She was outstanding and very friendly. Thank you! **

The staff is super friendly and respectful. There was some lady who kept on asking the same…read morequestion over and over again because she was not happy with the answer, some entitled woman. The staff handled her in a very respectful manner. Kuddos to them!

This is a small little USPS tucked in the middle of a shopping strip. Looks are grungy and parking…read moreis tough to find. But it's USPS and gets the job done if you show up during the hours they are open.

This place is really great if you live or work in Rosslyn. It's very conveniently located in the…read moremetro mall and also is a small giftshop in case you need to buy and mail a last-minute gift. They sell all types of cards, generic gifts (like coffee mugs, DC sports hats, etc.) as well as chocolates. It's a full service USPS and has everything a normal post office would. In addition, the woman who works there (she's there most days, if not every day) is super nice -- she even offered me advice on a less expensive way to ship my package once!

They do not answer the phone and when they finally do they hang up. I am trying to locate the…read morecremated remains of my father and Friendship Heights USPS was horrible wouldn't help at all even with the tracking number - if I could give zero stars i would. unprofessional and zero customer service even when I explained the package has the remains if my father after he donated his organs to help other people now I have no idea where he is. I am absolutely horrified

trash. dont believe any ratings above a 1 star. They dont deliver packages. They take an hour to…read moreattend to you in the line, then another hour to find your package. Inefficient, under employed, just dog water.

Everything ! It's a great small station with friendly long term clerks on the counters.read more

Clean, well stocked, and the female professional behind the counter today (18 Oct 22 @9:12am) was…read morevery polite and informational. Definitely looking to get a PO Box from this location.