Horrible. Took this picture at 1:26PM. Writing this review at 1:57 PM and there are still 6 people…read morein front of me. Tried to use the "self service" kiosk but the "send a letter" option was out of service. SMH. Why have a kiosk if they don't work?? One person working without any efficiency or speed. -2:33PM walking out now...

The service at the post office is not good unless you can come there to get something done. However…read moreif you are a person that for some reason( medical, etc.) Or have no one to take care of your problem for you, you are out of luck. Phone questions, huh!, you are just out of luck. Either there no answer or the phone just rings until you get a busy signal. It's just a waste of time. Atleast UPS answers the phone and gives you the best phone service the can give. Thank you USPS for you non phone help.

Competency, customer centric service, responsive, accessibility is significantly needed at this…read morefacility.

You're probably thinking four out of five star post office this has got to be great. No this is…read morecomparing post offices to post offices. If you're going into a post office you know you're going to get long lines and bored civil servants just trying to fill out their 20 years to get their pension. So the post office is pretty much a post office. The one star was taken off for the weird parking.

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

One of the best post offices in the area. Accidentally found it the other day when traffic was…read morebeing too much of a pain to get to another one. Staff is super friendly and cordial; like small town America nice. They also had a good selection of stamps unlike some of the bigger post offices in the area. Pleasant surprise for a place so hidden away behind office parks.

Very very nice and friendly all staff ! The staff was good…read moreat explaining the passport. They took care of my family's work from the beginning to the end with laughter. An old white man and a young black woman employee. It was the best post office I've ever been to.

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Website advertises notary available... there's no way to call to confirm so we go and stand in line…read moreonly to find they don't have a notary available.

My go to UPS location as it's close and never had any issues in getting my packages…read moreshipped/returned. Service for me has always been quick, easy, and friendly! They'll provide options in shipping or offering additional wrapping.

Don't go to this location. The counter person was very unfriendly. He refused to take our package…read morewhich we figured we would drop off on the way back from the Dutch market. Well what a waste of time. The worker said that the box was ripped so he couldn't take it. It's a return so the cost is guarantee right? If we received the box ripped don't you have tape? Anyway, we drove the large box to our neighborhood and they took the box happily.

I have used parcel express services countless times. It is a one stop shop for all of your postal…read moreneeds. I had shipped some precious cargo to my family in Buffalo, NY and left in a hurry. A few days later they sent me a text including my tracking information that is critical during these tough times. Parcel express will always get my business here on out.

Been calling and phone in busy mode ? 532pm. Dec 27, 2019....merry christmas. Says they are open.read more

Came with an appointment, waited 45 minutes for a passport photo. Staff unprofessional with rude…read moremanners.

Made a appointment for passport with picture arrived for the appointment to be told that don't do…read morepictures at that office and dude argued with me saying they called me and maybe I should answer my phone I can say with one hundred percent conviction I never got a call.

Extremely rude personal as of 04/2026, used to be much better, new personal should not work with…read morepeople

I've had good experiences every time I've come here! Recently renewed my passport and the ladies…read moreworking were very friendly and helpful.