It's like the employees here are having a contest to see who can work the slowest. No wonder FedEx…read moreand UPS are so successful and necessary Ok. Here is an update. I have been to the Laurel Post Office a few times since my first review. My more recent experiences have been much better. Long lines move faster now. They are doing a great job, especially during COVID.

How is the usps charging these outrageous prices when it takes 30 minutes to wait in line and get…read moreto the teller. This country is seriously flawed and it's not improving

Competency, customer centric service, responsive, accessibility is significantly needed at this…read morefacility.

You're probably thinking four out of five star post office this has got to be great. No this is…read morecomparing post offices to post offices. If you're going into a post office you know you're going to get long lines and bored civil servants just trying to fill out their 20 years to get their pension. So the post office is pretty much a post office. The one star was taken off for the weird parking.

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

One of the best post offices in the area. Accidentally found it the other day when traffic was…read morebeing too much of a pain to get to another one. Staff is super friendly and cordial; like small town America nice. They also had a good selection of stamps unlike some of the bigger post offices in the area. Pleasant surprise for a place so hidden away behind office parks.

Very very nice and friendly all staff ! The staff was good…read moreat explaining the passport. They took care of my family's work from the beginning to the end with laughter. An old white man and a young black woman employee. It was the best post office I've ever been to.

Is it weird to have a favorite post office?! Yes, I'm weird like that because this is my favorite…read morelocation when I need to go to one. It's also close by, so that might have something to do with it. The employees here are nice and friendly. Special thanks to Ray, who always makes the experience a good one! Even if I don't go to him, I've observed his interactions with customers! Thank you!

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Don't go to this location. The counter person was very unfriendly. He refused to take our package…read morewhich we figured we would drop off on the way back from the Dutch market. Well what a waste of time. The worker said that the box was ripped so he couldn't take it. It's a return so the cost is guarantee right? If we received the box ripped don't you have tape? Anyway, we drove the large box to our neighborhood and they took the box happily.

I came in with an Amazon package in the original Amazon package the store attendant said that he…read morecouldn't accept my package without charging me because the box was too large. He then told me i would have to pay an additional 10$ in order for him to add extra packaging paper to fill the bag. This place does everything they can to increase their profit margin off customers returning for free! Avoid this place i have submitted a Bbb complaint and forwarded the concern to Amazon as well

I have used parcel express services countless times. It is a one stop shop for all of your postal…read moreneeds. I had shipped some precious cargo to my family in Buffalo, NY and left in a hurry. A few days later they sent me a text including my tracking information that is critical during these tough times. Parcel express will always get my business here on out.

Been calling and phone in busy mode ? 532pm. Dec 27, 2019....merry christmas. Says they are open.read more

I have had a PO Box here for years and they have developed their customer service and I have a…read morewonderful experiences there. Currently they have structural damage, if you have a PO Box, you have to go around the building to the back and ring the doorbell any day after 11 AM to pick up your packages and your mail. PO Box mail is not being rerouted to the Annapolis Junction location. They have no way to even manage our PO Box mail if they did that.

Came with an appointment, waited 45 minutes for a passport photo. Staff unprofessional with rude…read moremanners.

I've had good experiences every time I've come here! Recently renewed my passport and the ladies…read moreworking were very friendly and helpful.

Extremely rude personal as of 04/2026, used to be much better, new personal should not work with…read morepeople