I shop online alot these days so I almost always need to return something. I've been to this…read morelocation a few times and I've never had any issues. I'm usually in and out. The employees are always courteous and professional. The place seems a bit outdated and they could use an upgrade but it's here and it's convenient! Thank you!

It's me again. Not only that my certified letters are still not here and this is the 8th day I've…read morebeen trying to get them, I didn't even get my regular mail that was coming to me yesterday. I am so tired of sending complaints and worrying about what the contents of the letters contain. I would like to think that this is being looked into by someone with some authority. I don't know if my mail has been destroyed and there should be someone out there trying to resolve this issue.

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Website advertises notary available... there's no way to call to confirm so we go and stand in line…read moreonly to find they don't have a notary available.

I feel bad about blasting a post office, as they're struggling to stay afloat. But man, this place…read morehas rude staff and terrible hours. I've had less than friendly encounters there before, but today took the cake. I walked into a dark room 15 minutes after they opened. I stood there for a few minutes while a woman was on her phone talking to her friend, dropping f-words like commas. An alarm went off, she walked by me, completely ignored me, shut it off, and slammed a door. Finally she took a break to tell me they were closed. I asked "Didn't you open at 11?" She snapped, "Yeah, well, I got here late." They're only open 5 hours a day. If you can't put on a fake customer service smile for 5 hours in a mostly empty location, maybe you're not ready for a job in customer service.

9 out of the 10 times I ever needed to post something here it was closed. Not even during the…read moreannounced times and not at expected times like lunch. The sign at the door always shows impossible wait times such as "I will be back in 45 minutes." I never rely on it, despite the fact that it is a super convenient location right by the metro station.

I have been waiting for a replacement MVA document for which I have to sign. The Lanham office…read moreSAYS it tried to deliver on March 22 but I was home all day and NO ONE knocked or rang the bell. They also did not leave a note. Then they claimed that they attempted delivery on Sunday March 23. I was at a scheduled MRI and had been told BY THE DMV that the earliest attempted delivery would be Monday, March 24 so I thought I could attend my MRI without missing a delivery. However, if I had been told that they would be here Sunday, I could have rescheduled the MRI despite being in intense pain. Yesterday, Monday, again -no delivery. Today I went to the website but it was a horrible experience. Their system asked for the tracking number but I was cut off after in putting only half the numbers on my phone keypad. I tried several times and I KNOW I had the correct number. Later, I went to my porch and found mail, including a notice that the Lanham carrier could not deliver and "were sorry they missed me." They did NOT miss me. I have been near the front door all day. The carrier made NO attempt to see if anyone was home - did not knock or ring the bell - just left the stupid note. I requested an investigation via the main post office about HOW to get my package but that was before the carrier put delivery notice put in my mail box. What is wrong with the Lanham Post Office that the carrier will not due her damn job and knock or ring the bell so an old lady can get her important MVA document???? How much effort does it take to ring a bell or knock on the damn door????

I have no idea why or even how this post office location is still open to the public, the…read morerepresentative there, specially the female responsible for handling passport request/ applications, is extremely unprofessional with no costumer relations skill. This location has the most incompetent staff, and supervisor that over looks the complaints from costumers pertaining to the staff disrespectful manners.

The one place I really hate to go is the post office. If I have my mail delivered to my apartment I…read morereally do not want to go to the post office unless it is a dire emergency. That's how I ended up here. My work decided that they were going to send me my first paycheck via snail mail instead of direct depositing it. Odd. I go to my mailbox and there is no paycheck, instead there was a slip left stating that they "attempted" to deliver it to me. OK, how did you go about this? See, I work from home a few days a week, especially on Fridays when, say, a paycheck would arrive. My work area is not far from my door and not a single knock occurred the whole eight hours I was working from home. Who did you attempt to deliver this to? Were you in the right building, right floor, right door? I get my slip and now have to figure out where the post office even is. Pull in here and it's one of those older non-descript buildings that look more like an old storage building than a post office. Parking is wonky. Inside is very dimly lit, almost feels like you are in an abandoned building. Despite all this, the employees were actually helpful and pleasant for me. Walked up to the counter, handed over my signed slip and finally had my paycheck in hand. Walking out of here I feel as if you were being welcomed back out into the land of the living.

Look, I hate giving a bad review to the post office but this location is my very last resort. I go…read moreout of my way to avoid here. First, there are only maybe 5 parking spots and if it's full, there isn't really street parking right in front so you have to drive around. But usually I just give up and leave if that happens. If you are lucky to grab a spot, you walk in and it's dark like a cave. There's no self service kiosks so you have to wait in line. The layout is awkward and narrow so sometimes you have to squeeze in front of the people waiting in line in order to get the forms or materials you need, while fellow customers give you dirty looks because they think you're cutting. Other times there's been no line but then no one at the window which is also weird. Then the workers just bark at you as if you're bothering them.

I went on a Wednesday around noon. I had zero wait. One patron had just left, and one came in…read moreafter me. There is just one cashier. I only needed to mail a small package and I had no idea what first class postage would cost. The counter person was personable and asked perfunctory questions. I was in and out. Maybe because of COVID and a pending snowstorm, people had other places to be. I like the old brick building. There is ample ( more than necessary) unlike the new Silver Spring post office near me, which has no parking lot.

I usually don't review places like post offices, but this is an exception. I come here all the…read moretime, and I fail to write a review on the customer service. But today, I won't leave the parking lot until I do. I've been coming to this location for a couple years now and NINO is the best postal worker I've ever encountered. I made it a point to look at his name tag today so I could address him properly from now on. I'm sorry that it took this long. Nino is super pleasant, great attitude, and willing to assist to get your items shipped the best and most efficient way possible!! I appreciate that as other post offices I've visited don't give you options unless you ask. Thank you Nino for your excellent customer service. I need you to stay here forever!

Horrible. Took this picture at 1:26PM. Writing this review at 1:57 PM and there are still 6 people…read morein front of me. Tried to use the "self service" kiosk but the "send a letter" option was out of service. SMH. Why have a kiosk if they don't work?? One person working without any efficiency or speed. -2:33PM walking out now...

The service at the post office is not good unless you can come there to get something done. However…read moreif you are a person that for some reason( medical, etc.) Or have no one to take care of your problem for you, you are out of luck. Phone questions, huh!, you are just out of luck. Either there no answer or the phone just rings until you get a busy signal. It's just a waste of time. Atleast UPS answers the phone and gives you the best phone service the can give. Thank you USPS for you non phone help.

Woohoo! The first yelp review for my favorite post office in the whole universe. This is the ideal…read morepost office. I use prepaid postage labels for my packages. I just drop them with the clerk and I am certain of two things: He/She will scan it and it will be on the noon truck to processing center. If a customer says my first class package must be here in Glendale, Arizona on Friday then I use this post office to ship it Monday morning out by noon truck to processing center it is at customer on Thursday afternoon. I am very grateful to the postmaster and the clerks that run this post office. They provide exemplary community service.