"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

Horrible. Took this picture at 1:26PM. Writing this review at 1:57 PM and there are still 6 people…read morein front of me. Tried to use the "self service" kiosk but the "send a letter" option was out of service. SMH. Why have a kiosk if they don't work?? One person working without any efficiency or speed. -2:33PM walking out now...

The service at the post office is not good unless you can come there to get something done. However…read moreif you are a person that for some reason( medical, etc.) Or have no one to take care of your problem for you, you are out of luck. Phone questions, huh!, you are just out of luck. Either there no answer or the phone just rings until you get a busy signal. It's just a waste of time. Atleast UPS answers the phone and gives you the best phone service the can give. Thank you USPS for you non phone help.

This place is the most bizarre USPS facility ever. Personnel are rude, and act as if they are doing…read moreyou a HUGE favor to DO THEIR JOB. The last time I was there the AA male was giving me grief for something stupid like where I placed the mailing sticker. REALLY? I was very stressed out due to the fact that he was sloth slow with me and others as if exhausted to move and he gave others grief too. Not the customers fault you do not like nor want to be working dude. My package arrived but late. I was happy it arrived intact and not damaged due to the careless way he tossed it back. I would not recommend this location for anything other than purchasing stamps.

Smooth and Easy experience I had today mailing a letter. I've never done that before because as you…read morecan imagine sending letters is a dying artform here in our age of technology. The gentlemen at the front desk kindly helped me with this and I was on my way within 2 minutes. Thanks a bunch!

I had a great experience as a customer here. Kudos to the clerk who helped me look over my…read morepassport renewal application. It was received by the passport office in a timely manner. Good job !

I'm a new resident in the Laurel area, when I purchased my home I wasn't given the mailbox key…read moreFebruary 11, 2026 , I paid $40.00 for a new lock today which is March 11, 2026 it's has been 33 days no key, no mail, I have visited the post office twice the two evening female clerk states no key, no mail, I requested to speak to a post master their response, he workers out of several location and stated my mail is located at a post office that's not open to the public, I am requesting an investigation, this issue need to be address to hold someone personal property as sensitive as there mail is unacceptable,

One of the best post offices in the area. Accidentally found it the other day when traffic was…read morebeing too much of a pain to get to another one. Staff is super friendly and cordial; like small town America nice. They also had a good selection of stamps unlike some of the bigger post offices in the area. Pleasant surprise for a place so hidden away behind office parks.

Very very nice and friendly all staff ! The staff was good…read moreat explaining the passport. They took care of my family's work from the beginning to the end with laughter. An old white man and a young black woman employee. It was the best post office I've ever been to.

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Website advertises notary available... there's no way to call to confirm so we go and stand in line…read moreonly to find they don't have a notary available.

Coming here is always the worst experience. Today they only have one person working at the counter…read morethe line is out the door and the lady at the counter has no haste about her. They are always short staffed. I heard her say that everyone was on break. You have to get here when they first open definitely before lunch.

Maybe it's because I know so many local folks and I never send packages, but I rarely come to the…read morepost office. To keep a reasonable flow of traffic, the parking lot is mostly one-way -- which can be confusing if you're on Hanover Parkway and miss the sign. But otherwise, I appreciate the flow. I think the only times I've been inside are when I've needed stamps, which I get once every few years -- I send a bulk of things for the holidays, and always get more stamps than I need. I needed regular stamps, since it felt odd sending holiday ones in the summer, so there was that. One time I stood in line it was a little long, and the other time it was totally empty. I always drop off my letters at the box outside. I do take jogs, so I've seen when it gets really busy. Avoid coming after work, around lunchtime or on weekend afternoons if you can... you will indeed be dealing with a lot of folks.

I shop online alot these days so I almost always need to return something. I've been to this…read morelocation a few times and I've never had any issues. I'm usually in and out. The employees are always courteous and professional. The place seems a bit outdated and they could use an upgrade but it's here and it's convenient! Thank you!

It's me again. Not only that my certified letters are still not here and this is the 8th day I've…read morebeen trying to get them, I didn't even get my regular mail that was coming to me yesterday. I am so tired of sending complaints and worrying about what the contents of the letters contain. I would like to think that this is being looked into by someone with some authority. I don't know if my mail has been destroyed and there should be someone out there trying to resolve this issue.

The one place I really hate to go is the post office. If I have my mail delivered to my apartment I…read morereally do not want to go to the post office unless it is a dire emergency. That's how I ended up here. My work decided that they were going to send me my first paycheck via snail mail instead of direct depositing it. Odd. I go to my mailbox and there is no paycheck, instead there was a slip left stating that they "attempted" to deliver it to me. OK, how did you go about this? See, I work from home a few days a week, especially on Fridays when, say, a paycheck would arrive. My work area is not far from my door and not a single knock occurred the whole eight hours I was working from home. Who did you attempt to deliver this to? Were you in the right building, right floor, right door? I get my slip and now have to figure out where the post office even is. Pull in here and it's one of those older non-descript buildings that look more like an old storage building than a post office. Parking is wonky. Inside is very dimly lit, almost feels like you are in an abandoned building. Despite all this, the employees were actually helpful and pleasant for me. Walked up to the counter, handed over my signed slip and finally had my paycheck in hand. Walking out of here I feel as if you were being welcomed back out into the land of the living.

Look, I hate giving a bad review to the post office but this location is my very last resort. I go…read moreout of my way to avoid here. First, there are only maybe 5 parking spots and if it's full, there isn't really street parking right in front so you have to drive around. But usually I just give up and leave if that happens. If you are lucky to grab a spot, you walk in and it's dark like a cave. There's no self service kiosks so you have to wait in line. The layout is awkward and narrow so sometimes you have to squeeze in front of the people waiting in line in order to get the forms or materials you need, while fellow customers give you dirty looks because they think you're cutting. Other times there's been no line but then no one at the window which is also weird. Then the workers just bark at you as if you're bothering them.