Zero sense of urgency or respect for the people standing in line. One of the workers spent at least…read more 10 mins wiping down her workstation. Ĺ

I am a property owner and recently had a very frustrating experience with the Oak Hall Post Office…read morerelated to a mailbox lock change. After a long-term tenant moved out of my legal two-unit duplex, I went to this location, paid the required $40 fee, completed the form as instructed, and provided proof of ownership. I was clear that I did not know the mailbox number because I have never lived at the property, and I was told this was not a problem and that staff would identify the correct mailbox. Unfortunately, USPS changed the wrong mailbox, preventing a long-term tenant in the other unit from accessing mail. I returned the incorrect keys immediately the same day the error was discovered. Despite this being a USPS mistake, I made multiple weekly visits over several weeks and received conflicting information each time, including being told at one point that the locksmith had never even been notified. Most concerning, I was later told I would need to pay an additional $40 fee to correct an error that was not mine. During my most recent visit, I was also told--incorrectly--that the mailbox keys had already been given to the owner (I am the owner and had not received them), and the interaction escalated unnecessarily instead of being calmly resolved. As a result, two households were without mail for weeks, which is unacceptable, especially during the holiday season. This situation reflects serious breakdowns in communication, accountability, and customer service. I hope management reviews internal procedures so future customers are not put in a similar position.

The sewer of the ghetto…read more Let me first highlight as to not mislead. I was here last week and the staff was great, there was a white heavy set guy with a limp, a black woman who reminded me of the principal on Abbott Elementary and a young girl that reminded me of the rapper.. lil mama. They were helpful & pleasant to the customers. They spoke with a respectful, pleasant customer service tone. Eye contact, smiling. Lovely... it was lovely. Ok now fast forward to this Saturday. There was a heavy set black woman with short hair and a Muslim woman. I left there thinking... this is Mawndawmin behavior but then again, it wasn't. They were worse than that. They both were loud & unpleasant. No smile, no eye contact. Harsh tones, Bullied the customers. Rude... just blatantly rude. To everyone. Any redirection (no, not help,,, redirection was done in a way to humiliate the customer). Their lack of civility to literally everyone was honestly atrocious. People just casually walking through the door to mail a package, not knowing they have entered a lion's den of buffoonery and are about to be their next victim to demean & embarrass loudly/publicly for no justified reason. This is very much their behavior as I observed them behave this way with at least unsuspecting 10 customers. One lady walked out saying loudly (yet sarcastically) this place has GREAT customer service. The heavier one tried to argue with me when I explained to her why people were still arriving after 4p. I had to tell her "you will NOT argue with me". She was so ignorant & defensive that she wouldn't even accept the explanation of why they were still arriving. I honestly wanted to scream shut up and put on your listening cap! In hospitality, when a worker can work but are uncouth or aesthetically not well received, they are placed in the back of the house so no one sees them & they work mostly solo. I'd suggest that would be the best option here for these two, The lobby was under stocked and many cubby holes missing envelopes & shippers. The only tape available is tape they don't want you to use. They use to offer a plain shopping tape. It's as if they take no pride in their chosen career or the state of the post office. Whomever is managing this location, needs to be reassessed because service of this low life level is unacceptable everywhere & to everyone. Sadly, this is the post office on my area. I pray that both of these women were replacements. Life is hard enough and the last thing anyone needs is to be abused by postal workers who are paid directly through the customers hard work.

Rude, unprofessional, agressive 'supervisor' (?)…read more Not the first time someone pretends to be a manager, so will leave some room for doubt if there is an actual one. Not like many of us need to use a postal office anymore, but if you think you do (as did I) avoid this one at all costs. Maybe it will ultimately run out of business, since no one seems to care. Not Anthony for sure. I would blame the full moon, but I'm convinced these are just characteristically miserable, rude people who happen to have the privilege of working at a USPS facility (yes, work is a privilege these days).

I've been here several times and find it less crowded than other locations. The materials and hand…read moresanitizer are on the counters and help is available if requested.

I am NOT at all surprised that there wasn't a Yelp page for this post office location. It took me…read more30 minutes driving around because my gps was going crazy trying to figure out where it was. I eventually found it and am now writing this review to do everyone else a favor. You're welcome! This post office is located near Columbia Mall, but you'll want to enter off of Little Patuxent Parkway. It's inside one of the shorter office buildings directly behind the mall and across from Merriweather/Symphony woods. The issue is that the storefront is not street-facing, so you'd have no idea it was there at all until you turned in. I believe the building is called the American City Building and there is a BB&T ATM nearby. Once you actually find it, you'll see that there are a couple of parking spots out front and plenty in the garage directly across from it. The lobby is on the smaller side with little packing space, so I'd suggest packing at home then dropping off. From what I learned, the end of the counter is the de facto drop off space for packages that are already posted and ready to go (as long as you don't need a tracking receipt). I didn't catch her name, but the blonde employee was so kind and courteous despite there being a line down the hall at 4:50pm, with a 5pm closing time. So happy to have written this review and gotten it off my chest because I was going around in literal circles around the mall lol.

Kobi greets you at the door and all the employees are friendly at my favorite post office!read more

This two window post office provides excellent customer service with a smile. They are closed for…read morelunch from 1-2, which is convenient as my lunch break is at 12 when I usually take my packages to be mailed.

The manager of this post office is exceptionally helpful and goes the extra mile to assist.read more

One of the best post offices in the area. Accidentally found it the other day when traffic was…read morebeing too much of a pain to get to another one. Staff is super friendly and cordial; like small town America nice. They also had a good selection of stamps unlike some of the bigger post offices in the area. Pleasant surprise for a place so hidden away behind office parks.

Very very nice and friendly all staff ! The staff was good…read moreat explaining the passport. They took care of my family's work from the beginning to the end with laughter. An old white man and a young black woman employee. It was the best post office I've ever been to.

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Website advertises notary available... there's no way to call to confirm so we go and stand in line…read moreonly to find they don't have a notary available.

Tamisha, Thank you for your informative and friendly service. You took your time, explained things…read morevery clearly, and pointed me in the right direction.

They don't even deliver the mail that I take to the post office it's horrible I don't know what…read morethey're doing what can be done please

This place has everything you need for shipping something anywhere. The staff are pleasant and…read morepatient to customers that treat them decently. I recently returned a rather expensive motorcycle jacket. The woman at the counter packed it nicely and included the return paper as requested in the package. Packing was in a box but they really didn't have the plastic bag things like Amazon uses as an option. It was a leather jacket exchanged for size. Packing and checkout went smoothly and I was out in 20 minutes including the line ahead of me.

Just an FYI if you have UPS my choice and your package says it's ready for pick up, it's probably…read morenot. Came in an hour and a half after I got an email saying my package is ready for pick. Guy told me I have to come back in "a couple hours" because they "haven't processed the packages" so why am I getting an email that it's ready for pick up?!?! And gave no time frame, just a couple hours like I have nothing to do but wait for you to decide to give me my package. Insanity!!! Have your stuff shipped to a better run store. This ain't it.