The sewer of the ghetto…read more Let me first highlight as to not mislead. I was here last week and the staff was great, there was a white heavy set guy with a limp, a black woman who reminded me of the principal on Abbott Elementary and a young girl that reminded me of the rapper.. lil mama. They were helpful & pleasant to the customers. They spoke with a respectful, pleasant customer service tone. Eye contact, smiling. Lovely... it was lovely. Ok now fast forward to this Saturday. There was a heavy set black woman with short hair and a Muslim woman. I left there thinking... this is Mawndawmin behavior but then again, it wasn't. They were worse than that. They both were loud & unpleasant. No smile, no eye contact. Harsh tones, Bullied the customers. Rude... just blatantly rude. To everyone. Any redirection (no, not help,,, redirection was done in a way to humiliate the customer). Their lack of civility to literally everyone was honestly atrocious. People just casually walking through the door to mail a package, not knowing they have entered a lion's den of buffoonery and are about to be their next victim to demean & embarrass loudly/publicly for no justified reason. This is very much their behavior as I observed them behave this way with at least unsuspecting 10 customers. One lady walked out saying loudly (yet sarcastically) this place has GREAT customer service. The heavier one tried to argue with me when I explained to her why people were still arriving after 4p. I had to tell her "you will NOT argue with me". She was so ignorant & defensive that she wouldn't even accept the explanation of why they were still arriving. I honestly wanted to scream shut up and put on your listening cap! In hospitality, when a worker can work but are uncouth or aesthetically not well received, they are placed in the back of the house so no one sees them & they work mostly solo. I'd suggest that would be the best option here for these two, The lobby was under stocked and many cubby holes missing envelopes & shippers. The only tape available is tape they don't want you to use. They use to offer a plain shopping tape. It's as if they take no pride in their chosen career or the state of the post office. Whomever is managing this location, needs to be reassessed because service of this low life level is unacceptable everywhere & to everyone. Sadly, this is the post office on my area. I pray that both of these women were replacements. Life is hard enough and the last thing anyone needs is to be abused by postal workers who are paid directly through the customers hard work.

Rude, unprofessional, agressive 'supervisor' (?)…read more Not the first time someone pretends to be a manager, so will leave some room for doubt if there is an actual one. Not like many of us need to use a postal office anymore, but if you think you do (as did I) avoid this one at all costs. Maybe it will ultimately run out of business, since no one seems to care. Not Anthony for sure. I would blame the full moon, but I'm convinced these are just characteristically miserable, rude people who happen to have the privilege of working at a USPS facility (yes, work is a privilege these days).

Kobi greets you at the door and all the employees are friendly at my favorite post office!read more

This two window post office provides excellent customer service with a smile. They are closed for…read morelunch from 1-2, which is convenient as my lunch break is at 12 when I usually take my packages to be mailed.

Horrible. Took this picture at 1:26PM. Writing this review at 1:57 PM and there are still 6 people…read morein front of me. Tried to use the "self service" kiosk but the "send a letter" option was out of service. SMH. Why have a kiosk if they don't work?? One person working without any efficiency or speed. -2:33PM walking out now...

The service at the post office is not good unless you can come there to get something done. However…read moreif you are a person that for some reason( medical, etc.) Or have no one to take care of your problem for you, you are out of luck. Phone questions, huh!, you are just out of luck. Either there no answer or the phone just rings until you get a busy signal. It's just a waste of time. Atleast UPS answers the phone and gives you the best phone service the can give. Thank you USPS for you non phone help.

One of the best post offices in the area. Accidentally found it the other day when traffic was…read morebeing too much of a pain to get to another one. Staff is super friendly and cordial; like small town America nice. They also had a good selection of stamps unlike some of the bigger post offices in the area. Pleasant surprise for a place so hidden away behind office parks.

Very very nice and friendly all staff ! The staff was good…read moreat explaining the passport. They took care of my family's work from the beginning to the end with laughter. An old white man and a young black woman employee. It was the best post office I've ever been to.

I've had good experiences every time I've come here! Recently renewed my passport and the ladies…read moreworking were very friendly and helpful.

Extremely rude personal as of 04/2026, used to be much better, new personal should not work with…read morepeople

The staff is friendly and efficient. I'm always in and out easily. It's a convenient location and…read morealthough there is usually just one person helping customers, he is great at his job. I mail a lot of packages, so quick service is important.

This location is fairly quick. It's on the first floor of an office building near the mall and the…read morepavilion.

I've been here several times and find it less crowded than other locations. The materials and hand…read moresanitizer are on the counters and help is available if requested.

I am NOT at all surprised that there wasn't a Yelp page for this post office location. It took me…read more30 minutes driving around because my gps was going crazy trying to figure out where it was. I eventually found it and am now writing this review to do everyone else a favor. You're welcome! This post office is located near Columbia Mall, but you'll want to enter off of Little Patuxent Parkway. It's inside one of the shorter office buildings directly behind the mall and across from Merriweather/Symphony woods. The issue is that the storefront is not street-facing, so you'd have no idea it was there at all until you turned in. I believe the building is called the American City Building and there is a BB&T ATM nearby. Once you actually find it, you'll see that there are a couple of parking spots out front and plenty in the garage directly across from it. The lobby is on the smaller side with little packing space, so I'd suggest packing at home then dropping off. From what I learned, the end of the counter is the de facto drop off space for packages that are already posted and ready to go (as long as you don't need a tracking receipt). I didn't catch her name, but the blonde employee was so kind and courteous despite there being a line down the hall at 4:50pm, with a 5pm closing time. So happy to have written this review and gotten it off my chest because I was going around in literal circles around the mall lol.

The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Is it weird to have a favorite post office?! Yes, I'm weird like that because this is my favorite…read morelocation when I need to go to one. It's also close by, so that might have something to do with it. The employees here are nice and friendly. Special thanks to Ray, who always makes the experience a good one! Even if I don't go to him, I've observed his interactions with customers! Thank you!

I have always had a good experience at this post office. The staff members are friendly, willing to…read moreanswer questions and patient. They wats explain mailing options which helps me make the best decisions for my packages. At times the line can be long with 1-2 people helping the customers.

Friday, 8 May 2026, at 10:22 am, I walked into this USPS Elkridge branch and asked for an overnight…read moreservice, saying that my wife just left Elkridge, MD for Atlanta, GA; that she forgot her prescription glasses; that she would return Sunday on the morning of May 10, 2026. Could you deliver her glasses the next day, which is Saturday? The young lady at the desk said, yes, absolutely. So, I paid $35.90 for the next day service. Earlier today, Saturday, 9 May 2026, 10:30 am, I checked the tracking online; I saw "Scheduled for delivery, Saturday, May 2026 by 6:00 pm." It is now 6:23 pm. At the time of writing this review, It says the same thing. "Scheduled for delivery, Saturday, May 2026 by 6:00 pm." (See the screenshot below). My wife leaves Atlanta tomorrow for Elkridge, MD. She would be probably be back home here in Elkridge when the packed addressed to her is delivered. Right now, I'm so upset that I'm fit to be tied. Why, what was the point of USPS charging me $35.90 for a service? The purpose of the next day service is, defeated. The $35.90, down the drain? Who is going to pay for shipping back the glasses? Shouldn't the USPS, at the minimum refund my $35.90, plus pay for returning the package back to Elkridge, Maryland? Anyone have any idea what to do? Update as at Sunday, 10 May 2026 The package is "Processing at destination" (See. the second screenshot.) A package that was promised tobe delivered Saturday, 6:00 pm. It's so unreal. SamuelT